Personalet var flike og hjælpsomme, og af hotellet beliggenheden perfekt.
Hospitality desk var meget hjælpsom og venlig, men manglede lidt konkret information om turene. Man måtte ikke tage poolhåndklæder med på turene, men da vi ikke havde nogle med selv til Kroatien fik vi lov at låne nogle. Nej.
Choice of pools, restraunts were very nice,
Nothing was too much trouble from the very friendly staff at The Dubrovnik Palace Hotel. A lovely atmosphere, which made us thoroughly enjoy our holiday.
Lots of parking, incredible view, staff was friendly and curtious and always helpful trying there best to make our stay a great experience. The restaurant prices were expensive, but again the staff was great.
sea views and spacious public areas. helpful staff. food was poor with poor choice. breakfast hot drinks were never hot. external public areas (pools, bars, other restaurants all closed). 60 min massage only lasted 45 mins but charged for 60 and felt rushed.
The location was perfect, 90% of the staff were friendly and helpful, the facilities were great,the Hotel itself was pure luxury and the food was of very good quality, particularly the choice for Breakfast. The quality of the coffee from the machine for Breakfast was very poor - it then broke down for days and there was no nofication to say coffee was being served by the staff.
The accomodation was excellent and the staff very attentive.It was a good hotel for a relaxed family week away. The food(as everywhere else in Croatia) was unimaginative and expensive.Five Star Hotels should not serve frozen food items on their menu, the fish was not fresh and yet the prices were what one would expect in Paris.
It's ideal for relaxation. None
Service -- weekday omelette station girl remembered my order; waiter at bar also remembered our order. Double bed vs single King; the restaurant by pool was not the best-- was not value for money spent.
Everything was cared for perfectly and the staff were very friendly!! Perfect views for our honeymoon!
Great view from all hotels windows. Too poor breakfast for a 5-star hotel.
The beach and pool set-up the quality of food and the relatively high prices of beverages
Et meget dejligt hotel med egen badestrand og et fantastisk spa område. Vi nød udsigten fra værelset, som var meget velindrettet. Virkelig topklasse design i værelset og i restaurant og barområdet. Dejligt! Hotellet strand var halvt offentlig og den lille del, der var privat var helt proppet. Vi undrede os lidt over, at der var flere problemer på værelset, når det nu er et fem stjernet hotel. Det vil sige at aircon'en skulle fikses, pæren i makeup-spejlet var gået og fjernbetjeningen skulle skiftes. Men til deres ros på man nu sige, de meget hurtigt fik det fikset. Restauranten var, som vi oplevede i resten af Dubrovnik, ikke i top. Kaffen til morgenmaden var tæt på udrikkeligt tynd og baconen kold. Selv på et fem stjernet hotel lykkes det ikke for kroaterne at præstere madlavning, der hæver sig over en anstændig café i København. Men priserne er ok.
Good location overlooking Gruz harbour -very atmospheric.Hotel spotlessly clean with excellent pool and good breakfast. Also near -20 meters away a good value and friendly bistro type restaurant with lovely terrace. Did nat sample the half board option -buffet style dinner did not appeal.
Very modern (maybe you can't imagine from photos on website) and good value for money. I can recommend to anyone. Some of staffs have very limited information for tourists. One guy doesn't know even local bus routes.. A hotel pool is pretty and clean but bit small for a number of guests staying at this hotel.
Except for one porter the rest of the staff were helpful, lovely hotel, good food The Porter we met on first day, very unfriendly, had to go up 3 seperate lifts to get to our room, he did not even offer to carry my wifes bag.
Brilliant combination of a modern facility in a beautiful building. Good location and friendly staff.
Even though outside Dubrovnik there was easy access to the city. No large bath towels only a bath robe which was wet in the evening if you wanted to take another shower.
Friendly staff, very clean with lovely bathroom and rain shower, modern and good location for both Lapad and bus into city -right outside hotel. Good breakfast too Everything was really good, but as it was October hair con was turned off and was very hot in the rooms unless you kept window open all day
Excellent location and staff, facilities, food very good. The restaurant waiters need to smile a little more.
Great hotel - luxurious room, very large bed. This was a standard room, but the view over terraced gardens was lovely. Very attractive building, great pool and delicious breakfast. Not cheap, but much better value than some of the hotels in the old town. Also, well-located (less than 10 mins on the bus to Pile gate) and bags more charm that some of the soul-less large hotels in Lapad. Would definitely stay here again.
The dinner at the hotel was excellent price/quality. The hotel is also located in a really nice and quiet area, still the old town is easily accessed. We did give some negative feedback at the hotel and quite honestly the staff were not able to handle complaints that well.
Charming and helpful staff. the price of the meals & drinks. Happy hour would have been nice.
situation , sight, beach, parking service is not always what can be expected of a five star hotel
the pool and spa facilities as well as the location; from my room I have an excellent view from Dubrovnik medieval city I would not recommend the restaurant for dining. The food quality is not proportional to the price
The location of this fabulour hotel was perfect. We had a spectacular view of the city walls and the ocean. The balcony was screened for privacy. The terrace also had great views. The breakfast buffet was excellent. All the staff were helpful. The spa treatment - wonderful.
free bundance of hotel towels by sunbathing area breakfast had great selection hotel very clean and spotless staff on reception very helpful. standard room was a bit small for price, although you have to accept it's little fault compared to hotel location.
A very good traditinal hotel,very good location. The size of the room too small for a 5 stars hotel The massages at the spa were un professinal. The Taverna restaurant was mediocar
Being next to Adriatic Sea and facing the old town of Dubrovnik and walking distance to the old town, the spa facilities in the hotel and the wonderful terrace where you can eat or drink and helpful staff makes Excelsior Hotel a perfect place to stay. Nothig at all.
Location & view. Food & service was also very good. Some of the rooms at the back are very small & look out onto a wall. We changed room after one night and the second one was much better. I would have liked tea & coffee making facilities in the room.
I think the location is the best for visiting Dubrovnik.The indoor pool is large and has lots of lounge chairs to relax. the area also has two Jacuzzis, a dry sauna, a steam room and a wellness spa, all good. I think the hotel management could improve on signage. In particular the sushi restaurant is not easy to find.
Relaxed friendly atmosphere.
Hotel location. Nice view.
mere liv da vi var der var der wimbelon tennis det kunne jo være set på en storskærm ved baren
Blev ombooket (upgraded) til det 4-stjernede Hotel Lacroma Resort and Spa da Hotal Tirena var lukket for vinteren. Samme beliggenhed. Gode værelser ,fin betjening. Nyt (5 mdr. gammelt) Hotel med havudsigt. Det kan næppe gøres bedre !
The hotel was easy to find and was nicely located. Easy walking distance to "old city".
Great location overlooking Old City. Excellent facilities right on the edge of the Adriatic. Hotel needs additional internet facilities for a hotel of its size and prestige. Transport to hotel was difficult especially on arrival into city from airport.
Excellent hotel , great location, beautiful and luxury, i love the outside swimingpool and the view. i made reservations for a doble room, but they never told me anything about been located in a front building and not he main building, i was told about that after i check in, it was ok but across the street not the main hotel building
The view from the hotel was amazing, the hotel is in need of a update. Very close to old city Dubrovnik
Polite, caring and friendly staff. Excellent location and views. Comfort and cleanliness We would have valued access to an clothes iron to simply tidyup a few items of clothing
The scenery from the hotel was terrific. There were computers free to use in the business center, WiFi was available, also free, but only in the hotel lobby and business center areas. I received a room in a building across the street from the hotel- no elevator to reach the room. The last day I was there it rained heavily, and running across the street to get back to the hotel, across a heavily traveled street was not what I had expected from a "luxury" hotel. How this place gets a rating of 5 stars is a mystery. If the hotel is, in fact, 5 stars, how can the building across the street also be 5 stars? I would not have reserved this hotel for the room across the street, and this was not revealed to me in advance. I feel ripped-off.
Pool side and main lobby as well as convenient parking. Also front desk staff were warm and accomodating. There were several things that did not function properly, the safe needed to be opened 3 times with master key and also and also the hair dryer hose was broken. Also for a 5 star the services by staff were not up to expectation, ie buffet breakfast was not top quality as well as cappucinos,espresso or machiato were extra charges. Also room was quite small.
Great location. Stunning sea view room.Top hotel.
The staff was excellent, and it is in a great location a short walking ditance from the old City of Dubrovnik. The jacuzi shut down at 8:00 p.m., making it impossible to use for an after-dinner soak. The outdoor swimming pool and the beach were posted as being off limits.
Reception and welcome on arrival exemplary-friendliness of staffa feature-positionseparate from town itself but with very easy access though extremely comfortable,a little dated though that not a bad point.,only compared to the most up to date hotels
This hotel is friendly and very comfortable and we had a reat stay. Not as expensive as you might think a 5 star hotel could be
We really enjoyed our experience here. We loved the pool area located right on the sea with a beautiful view of old town. It was nice to be able to take a dip in the pool or jump in the sea as the weather heats up. The rooms were well decorated and the beds were very comfortable. The hotel is less than a ten minute walk to old town. Breakfast was great, it even include mimosas!
the staff the rug
The hotel itself is great, centrally located etc but what makes this place special is its people. Everyone I interacted with went above and beyond to make my stay a pleasant one. They genuinely wanted to make sure I was happy! I don't have anything bad to say about this place
Location Breakfast standard, but not excellent for a Hilton
Fantastic hotel and service, great place to visit. Could have more evening entertainment, but not really a problem.
The staff was friendly and the location was good (short walk to old town). Our stay was not enjoyable. The hotel caters to over 65's, our room was on the ground floor and had a view of a hedge, the shower was not good, and the price was insane.
Staff attitude and when checked online and arrived no rooms was available eventhough I Have been charge on may credit card
We were upgraded and we arrived very early into Dubrovnik and the staff allowed us into the room early which was wonderful as it was a very wet and cold day. This has made a great impression on us.
Old 19th century style hotel with modern conveniences just outside walls of Old City
Staff was great and very accommodating. Restaurant menu choices were likited
food, staff and all was excellent wish wifi was free
Its location at the entrance to the old city and close to beaches. We were promised rooms with a view of the sea or the garden, but were given rooms at the back of the hotel with a view of an interior cement courtyard.
It was a very convenient position for exploring the city but could do with better lounge facilities - quite expensive and certainly not 5 star quality
simply exciting to have the lift for the beach, sauna and pool in the same hotel! a la carte restaurant had to few choises
I loved the free sun loungers provided at the beach and the jacuzzi, sauna and steam room. The elafite a la carte restaurant was very poor. The shower in our room always flooded the bathroom due to bad positioning of the shower head facing the door of the shower. Bar closed very early.
We were on honeymoon and it was very relaxing. Staff very friendly and not intrusive. The breakfast ie fry - very greasy! Food in restaurant was also not good, food not cooked properly.
The staff were helpful and friendly and quite accommodating - that makes a big difference. The room was large which was really nice. The location was beautiful and the outdoor cafe with the view was great. The lifts are weird and slow. The dinner menu was ok but i think it could be better. A childrens play area would be nice. The cleaners should clean the balconies.
That it was convenient to get to the old town This hotel might be good by Croatia standards but it's far from luxury and I stayed in the "romantic room". the service is poor and the food is terrible. Not a 4* hotel!
Wonderful setting with large well-designed rooms. Excellent facilities in hotel with breath-taking views. Would recommend Bed & Breakfast. Evening meal was very overpriced and staff cleared up around us before 9pm. So eat in town - buses leave from outside hotel and go direct.
Wanted somewhere to relax and unwind, ideal location for this
we found the service to be very poor and were very disappointed
The Croatian people. Hotel facilities and internet access are limited. Little use made of all the space top improve holiday facility access at the hotel. Beautiful location. Lack of internet access in the rooms, small gym, limited facilities available onsite like table tennis etc, all were at other hotels, yet this was the 4 star hotel.
Friendly clean Had no control with air condition
The Wellness is great ... but some towels should be available without asking. The breakfast was very nice. The room was superiour, as ordered. The hotel could use some small renovations in order to get it to a 5 * hotel again (bathroom / stairs / removal of old fashioned carpetry in the hall ways / ...)
The location, the rooms (small flat) and the hotel didn't seams to busy Ja, ingen lyd på fjernsynet, forbindelse til internette, en vin optrækker manglede og det tog flere telefon opringerne før de tog sig af det. Lyden til fjernsynet, anden gang den forsvandt, mere end 24 timer. Vin optrækkeren kom aldrig. De forslog os at købe en ny. Maden i deres resturanter, var spiselig men absulut ikke godt og dyrt. Deres pizza var direkte ulækkeret. Vores 7 årige søn ville gerne spille fodbold med hans far, de bad om deres penge 450 (knap dkr 450) for en time. Det er jo vanvigtigt, fodboldbane var altid tom, måske derfor.
Udsigten, hotellets enteriur og stil var smagfuld, sportsfaciliteter var i top, pænt og rent overalt. Alle butikker var lukket ned for sæsonen, mangler stier og veje uden trafik, for at kunne komme fra hotel til nærmeste by - inferstruktur..
Everything was really amazing and beautiful
The location. The discretion of the staff. The breakfast. The decor The smell from the sewage
It is elegant but also very friendly and comfortable. The situation in the old town is full of character and the staff could not have been more helpful. I was on a winter break with my husband and I would recommend it highly. We did have to walk (5 mins) from the old town gate as cars cannot drive up to the hotel, but this added to the charm. No
Fantastic location in the Old City. Great breakfast. Friendly and helpful stff. Hard to find and only accessible on foot. Older folk with baggage would find thid hard to do. We arrived about 11 p.m. and had to walk through the Old City with our bags. Someone finally directed us and we did get there.
location..location...location The fact that it was my birthday and I was given a cake and a gift. A la carte breakfast included..Beautiful little Hotel not one complaint
Access to nearby tourist attractions were excellent. Hotel staff (receptionists, restaurant staff, cleaning staff, et al) were very friendly. Good quality breakfast was provided at a restaurant facing a square....good ambiance. Suggestions by hotel receptionists on 1) opening times of tourist attractions and 2) restaurant recoccomendation, 3) airport transportation were not accurate. They were all very enthusiastic and friendly, though.
Beautiful old building, excellent location, friendly and helpful staff. No.
The hotel was centrally located in the walled city with access to easy parking. Spacious room with included breakfast. The Staff were amazing, friendly and filled with information and recommendations. Super friendly and in a beautiful city. We liked every thing!
The whole experience.
The breakfasts were very good. The value for money was poor in that for a five star hotel there were no facilities, eg lounge, gym, pool, etc. We enjoyed our stay very much but did not think that the price or the five star status were merited.
Very welcoming I arrived late at night and would have had difficulty finding the hotel if I had not been met by the hotel's porter. It is worth noting that there is no car park within 200 metres of the hotel, so it is preferable to be fit and agile, as Dubrovnik Old Town is full of steps and cobble stones.
Breakfast included was okay, including bacon / eggs / sausages; 44 euro per night during low season was good value; most front desk staff were pleasant (they seemed to rotate quite often); relatively large room; free parking; free internet; bus stop close by or, alternatively, a good 40 minute walk into town. Although there were few people staying during November, and the room was of reasonable size, we were still allocated one of the smaller rooms of the hotel (room 314); the TV was problematic (mixed colours were broadcast); room had a 'funky' smell; safe did not work; focus of hotel seemed to be on tours which the hotel seems to specialise in, rather than individuals guests
good rate, good location, good service
Fair price for the location, spacious room, large balcony, good breakfast Requested a non-smoking room, although this wasn't guaranteed, by being given a smoking room it would put me off staying in the hotel again.
A very pleasant stay. Nice room and great bathroom and the price was fantastic. A great location and really helpful staff. I would definitely recommend.
Excellent breakfast, comfortable and spotless rooms, adequate lift, good access to public transport and helpful staff. Located on a busy road, light traffic noise.
Modern. Nice big room. Very good breakfast.
the staff help you and answer for any quintions,easy to get the old city, (by bus),aircondition in the room not
It's comfortable and not far from the old city.Room was clean, staff polite and helpful.
very clean, spacious rooms, good parking. Friendly, helpful english-speaking staff. no tea-making facilities in rooms
The location was fantastic. Only a 15min walk with our luggage to our ferry. The room was huge and the air-con was a godsend with the heat outside. Didn't like the "double bed" which was in fact two singles combined but with a wooden partition in the middle. Did a lot of damage to myself when I collapsed onto the bed on arrival only to smack my head off the thing!
Friendly staff, willing to please.
Pizza restaurant was terrific A little farther from the city venter than we expected. They have shuttle vans but would not use them to take us into the city.
The hotel was clean and comfortable
The buffet breakfast was great..couple of times they ran out of food but it was quickly replenished. The waitstaff in the dining room never smiled...other hotel staff were much more friendly.
Staff are friendly, close to the sea, and easy to access the Dubrovnik old town by the number 4 bus! In other words, a good hotel in a good location!
The location was good - close to the beach and surrounding restaurants. Food was poor, service poor, quality of room poor and overall value for money very, very, very poor. Please never stay here! Awful hotel!
It was in a very good position for everthing no
the facilities the bedroom. especially the bathroom cleanlinesss not very good when we arrived
Friendly Staff, Good location
The friendliness of the staff. The beds and pillows very comfortable
Easy access with bus to old town, friendly staff, nice pool, free bikes, a lot of activities, nice green area, Restaurant not to good organized, always empty with food, you have to wait, open kitchen = a lot of smell, little variation of food. Poorly designed building for baby carrier or wheel chair. Cleaning lady forgot to empty garbage, ran out of toilet paper.
The hotel and entertainment were great the staff were very helpful and the food was healthy and well presented, we had a great family holiday. We almost changed the hotel after reading some reviews and we were so glad we went to the hotel. Its in walking distance of bars and eating places of sea walks and east access to dubrovnic. no
We stayed in this hotel for one night and was overrun by many many bus groups. When it came to dinner and breakfast, it was a buffet which was magnificent but was like a stampede to get near any of the food and the guests were really rude. This is not the hotels fault but this hotel does not seem suitable for a young couple.
the pool and activities lack of information on excursions etc in english and when asked staff to provide such info, we were told no
friendly staff, comfortable rooms, good food
The all-inclusive option made the holiday very enjoyable The tiles around the lovely pool are very slippery when wet.
The entertainment team were very good and the facilities for kids are awesome. Rooms are on the small side and we had no balcony.
Good and nice location, good food old furniture in the room
We liked all the recreation facilities, the pool and the easy way to get to the beach. Food was good if you take into account the huge number of guests. Always fresh fruit with the meals. Sometimes the staff was very busy and would not take the time to give advice. A vacuum cleaner under the bed would be very advisable!!! Recreation should be suited for public. Think of the grandpa's en ma's in September.
close to sea receptionists