we found the service to be very poor and were very disappointed
That it was convenient to get to the old town This hotel might be good by Croatia standards but it's far from luxury and I stayed in the "romantic room". the service is poor and the food is terrible. Not a 4* hotel!
I loved the free sun loungers provided at the beach and the jacuzzi, sauna and steam room. The elafite a la carte restaurant was very poor. The shower in our room always flooded the bathroom due to bad positioning of the shower head facing the door of the shower. Bar closed very early.
Wonderful setting with large well-designed rooms. Excellent facilities in hotel with breath-taking views. Would recommend Bed & Breakfast. Evening meal was very overpriced and staff cleared up around us before 9pm. So eat in town - buses leave from outside hotel and go direct.
The staff were helpful and friendly and quite accommodating - that makes a big difference. The room was large which was really nice. The location was beautiful and the outdoor cafe with the view was great. The lifts are weird and slow. The dinner menu was ok but i think it could be better. A childrens play area would be nice. The cleaners should clean the balconies.
Wanted somewhere to relax and unwind, ideal location for this
simply exciting to have the lift for the beach, sauna and pool in the same hotel! a la carte restaurant had to few choises
Friendly clean Had no control with air condition
The Croatian people. Hotel facilities and internet access are limited. Little use made of all the space top improve holiday facility access at the hotel. Beautiful location. Lack of internet access in the rooms, small gym, limited facilities available onsite like table tennis etc, all were at other hotels, yet this was the 4 star hotel.
We were on honeymoon and it was very relaxing. Staff very friendly and not intrusive. The breakfast ie fry - very greasy! Food in restaurant was also not good, food not cooked properly.
The Wellness is great ... but some towels should be available without asking. The breakfast was very nice. The room was superiour, as ordered. The hotel could use some small renovations in order to get it to a 5 * hotel again (bathroom / stairs / removal of old fashioned carpetry in the hall ways / ...)
We thought the hotel was fabulous, in an amazing area, spectacular views, with brilliant facilities. The rooms are not huge but contained everything required. Wireless access throughout the hotel and full tv listing with pay per movie service was one extra requirement not available. The good was delicious and staff were very good. Overall a top, top class hotel!
dining in the hotel vas expensive
Accomodating Staff... Very friendly and helpful I thought it was expensive considering the time of year...
New hotel, very nice and spacious room and bathroom. Room is airconditioned (always the same temparature). Very friendly and helpful staff at reception. Interesting steam sauna with light effects. Great food choice for breakfast. Too expensive. Beware of mosquitoes in the evening on the road from the beach to the hotel. (Some special mosquitoes that do not buzz while flying and you don't feel their bite.)
New hotel, friendly stuff, rich breakfast and dinner buffet, good location (4 min walk to the bus station) A liitle to far to the beach, small balcony, very 'bussines atmosphere', not very good for beach relax vacation
Check-out time is 10 AM, too early for relaxed travel and reception only repeats unkind cliche answer to one hour checkout extension inquiry that they are expecting next guests.
lovely modern clean hotel in good location bus service just outside hotel lovely pool and spa after price we paid could not get courtesy room to change in told to shower by pool
Excellent breakfast, peaceful and quiet with nice view. Never smiling staff especially at breakfast. I suggest training.Very big hotel with limited signs/directions both in elevators, corridors, down in spa and in swimming pool area. Finally far to walk to the city during night time. There is a bus which should be mentioned on the website.
Very nice and modern hotel with a lot of facilities. Friendly English speaking staff, great room with sea view. One of the two restaurants is excellent with a great menu but the price is also higher. Spa facilities. The restaurant is a mess. Pimped shool cafeteria with horrible food. There is a "fine dinning restaurant" thought, that's a lot better but the prices are also higher. The pool is a little bit small and for the beach you need to go to the other hotel from the same chain for laying on a small, crowded and rocky beach.
Nice and modern facilities - pools, bars, restaurants. Friendly and service-minded staff. Maybe a bit expensive, but worth the spend.
Personalet var flike og hjælpsomme, og af hotellet beliggenheden perfekt.
Hospitality desk var meget hjælpsom og venlig, men manglede lidt konkret information om turene. Man måtte ikke tage poolhåndklæder med på turene, men da vi ikke havde nogle med selv til Kroatien fik vi lov at låne nogle. Nej.
Easy access with bus to old town, friendly staff, nice pool, free bikes, a lot of activities, nice green area, Restaurant not to good organized, always empty with food, you have to wait, open kitchen = a lot of smell, little variation of food. Poorly designed building for baby carrier or wheel chair. Cleaning lady forgot to empty garbage, ran out of toilet paper.
Good and nice location, good food old furniture in the room
We stayed in this hotel for one night and was overrun by many many bus groups. When it came to dinner and breakfast, it was a buffet which was magnificent but was like a stampede to get near any of the food and the guests were really rude. This is not the hotels fault but this hotel does not seem suitable for a young couple.
The entertainment team were very good and the facilities for kids are awesome. Rooms are on the small side and we had no balcony.
friendly staff, comfortable rooms, good food
The all-inclusive option made the holiday very enjoyable The tiles around the lovely pool are very slippery when wet.
close to sea receptionists
The hotel and entertainment were great the staff were very helpful and the food was healthy and well presented, we had a great family holiday. We almost changed the hotel after reading some reviews and we were so glad we went to the hotel. Its in walking distance of bars and eating places of sea walks and east access to dubrovnic. no
We liked all the recreation facilities, the pool and the easy way to get to the beach. Food was good if you take into account the huge number of guests. Always fresh fruit with the meals. Sometimes the staff was very busy and would not take the time to give advice. A vacuum cleaner under the bed would be very advisable!!! Recreation should be suited for public. Think of the grandpa's en ma's in September.
the pool and activities lack of information on excursions etc in english and when asked staff to provide such info, we were told no
Old 19th century style hotel with modern conveniences just outside walls of Old City
Staff attitude and when checked online and arrived no rooms was available eventhough I Have been charge on may credit card
The hotel itself is great, centrally located etc but what makes this place special is its people. Everyone I interacted with went above and beyond to make my stay a pleasant one. They genuinely wanted to make sure I was happy! I don't have anything bad to say about this place
Location Breakfast standard, but not excellent for a Hilton
Staff was great and very accommodating. Restaurant menu choices were likited
Fantastic hotel and service, great place to visit. Could have more evening entertainment, but not really a problem.
food, staff and all was excellent wish wifi was free
Its location at the entrance to the old city and close to beaches. We were promised rooms with a view of the sea or the garden, but were given rooms at the back of the hotel with a view of an interior cement courtyard.
We were upgraded and we arrived very early into Dubrovnik and the staff allowed us into the room early which was wonderful as it was a very wet and cold day. This has made a great impression on us.
It was a very convenient position for exploring the city but could do with better lounge facilities - quite expensive and certainly not 5 star quality
the staff the rug
The staff was friendly and the location was good (short walk to old town). Our stay was not enjoyable. The hotel caters to over 65's, our room was on the ground floor and had a view of a hedge, the shower was not good, and the price was insane.
Nothing was too much trouble from the very friendly staff at The Dubrovnik Palace Hotel. A lovely atmosphere, which made us thoroughly enjoy our holiday.
Service -- weekday omelette station girl remembered my order; waiter at bar also remembered our order. Double bed vs single King; the restaurant by pool was not the best-- was not value for money spent.
Great view from all hotels windows. Too poor breakfast for a 5-star hotel.
The location was perfect, 90% of the staff were friendly and helpful, the facilities were great,the Hotel itself was pure luxury and the food was of very good quality, particularly the choice for Breakfast. The quality of the coffee from the machine for Breakfast was very poor - it then broke down for days and there was no nofication to say coffee was being served by the staff.
It's ideal for relaxation. None
The accomodation was excellent and the staff very attentive.It was a good hotel for a relaxed family week away. The food(as everywhere else in Croatia) was unimaginative and expensive.Five Star Hotels should not serve frozen food items on their menu, the fish was not fresh and yet the prices were what one would expect in Paris.
Everything was cared for perfectly and the staff were very friendly!! Perfect views for our honeymoon!
Lots of parking, incredible view, staff was friendly and curtious and always helpful trying there best to make our stay a great experience. The restaurant prices were expensive, but again the staff was great.
The beach and pool set-up the quality of food and the relatively high prices of beverages
sea views and spacious public areas. helpful staff. food was poor with poor choice. breakfast hot drinks were never hot. external public areas (pools, bars, other restaurants all closed). 60 min massage only lasted 45 mins but charged for 60 and felt rushed.
Choice of pools, restraunts were very nice,
free bundance of hotel towels by sunbathing area breakfast had great selection hotel very clean and spotless staff on reception very helpful. standard room was a bit small for price, although you have to accept it's little fault compared to hotel location.
Location & view. Food & service was also very good. Some of the rooms at the back are very small & look out onto a wall. We changed room after one night and the second one was much better. I would have liked tea & coffee making facilities in the room.
Being next to Adriatic Sea and facing the old town of Dubrovnik and walking distance to the old town, the spa facilities in the hotel and the wonderful terrace where you can eat or drink and helpful staff makes Excelsior Hotel a perfect place to stay. Nothig at all.
the pool and spa facilities as well as the location; from my room I have an excellent view from Dubrovnik medieval city I would not recommend the restaurant for dining. The food quality is not proportional to the price
Relaxed friendly atmosphere.
A very good traditinal hotel,very good location. The size of the room too small for a 5 stars hotel The massages at the spa were un professinal. The Taverna restaurant was mediocar
Hotel location. Nice view.
The location of this fabulour hotel was perfect. We had a spectacular view of the city walls and the ocean. The balcony was screened for privacy. The terrace also had great views. The breakfast buffet was excellent. All the staff were helpful. The spa treatment - wonderful.
situation , sight, beach, parking service is not always what can be expected of a five star hotel
I think the location is the best for visiting Dubrovnik.The indoor pool is large and has lots of lounge chairs to relax. the area also has two Jacuzzis, a dry sauna, a steam room and a wellness spa, all good. I think the hotel management could improve on signage. In particular the sushi restaurant is not easy to find.
Needed to catch an early flight and return a car to the Split airport. So expect plane and road noise. However, short walk to a beautiful, community beach with locals is lovely. Just fine for the last night, especially if it's Saturday and the airport is a jammed.
We liked everyhting about the hotel. Although it is about 4kms out of Dubrovnic, there is hotel shuttle bus which will transport you into town at your request for a minimal fee. The return trip is just as easy. There is a bus and a cab ride is about 70 kina (about $a13). The views are fantastic and we walked down the stairs to the bottom of the hill which brought us into 'real' Dubrivnic. This was GREAT!! The rooms are very comfortable and clean(keep in mind this is not an expensive hotel..if you want luxury and pampering then this is NOT for you) and the staff excellent. They were very friendly and obliging. Nothing was too much trouble!! The breakfasts were great!! A god variety and plenty of everything. The only small thing (and I'm scraping the bottle of the barrel here) is that the bathroom glasses were not changed every day and the wifi internet didn't work well. We highly recommend it and will definitely stay there again!!! The only small thing (and I'm scraping the bottle of the barrel here) is that the bathroom glasses were not changed every day and the wifi internet didn't work well.
Pool side and main lobby as well as convenient parking. Also front desk staff were warm and accomodating. There were several things that did not function properly, the safe needed to be opened 3 times with master key and also and also the hair dryer hose was broken. Also for a 5 star the services by staff were not up to expectation, ie buffet breakfast was not top quality as well as cappucinos,espresso or machiato were extra charges. Also room was quite small.
Excellent hotel , great location, beautiful and luxury, i love the outside swimingpool and the view. i made reservations for a doble room, but they never told me anything about been located in a front building and not he main building, i was told about that after i check in, it was ok but across the street not the main hotel building
Reception and welcome on arrival exemplary-friendliness of staffa feature-positionseparate from town itself but with very easy access though extremely comfortable,a little dated though that not a bad point.,only compared to the most up to date hotels
We really enjoyed our experience here. We loved the pool area located right on the sea with a beautiful view of old town. It was nice to be able to take a dip in the pool or jump in the sea as the weather heats up. The rooms were well decorated and the beds were very comfortable. The hotel is less than a ten minute walk to old town. Breakfast was great, it even include mimosas!
The staff was excellent, and it is in a great location a short walking ditance from the old City of Dubrovnik. The jacuzi shut down at 8:00 p.m., making it impossible to use for an after-dinner soak. The outdoor swimming pool and the beach were posted as being off limits.
The view from the hotel was amazing, the hotel is in need of a update. Very close to old city Dubrovnik
Polite, caring and friendly staff. Excellent location and views. Comfort and cleanliness We would have valued access to an clothes iron to simply tidyup a few items of clothing
Great location overlooking Old City. Excellent facilities right on the edge of the Adriatic. Hotel needs additional internet facilities for a hotel of its size and prestige. Transport to hotel was difficult especially on arrival into city from airport.
The scenery from the hotel was terrific. There were computers free to use in the business center, WiFi was available, also free, but only in the hotel lobby and business center areas. I received a room in a building across the street from the hotel- no elevator to reach the room. The last day I was there it rained heavily, and running across the street to get back to the hotel, across a heavily traveled street was not what I had expected from a "luxury" hotel. How this place gets a rating of 5 stars is a mystery. If the hotel is, in fact, 5 stars, how can the building across the street also be 5 stars? I would not have reserved this hotel for the room across the street, and this was not revealed to me in advance. I feel ripped-off.
The hotel was easy to find and was nicely located. Easy walking distance to "old city".
Great location. Stunning sea view room.Top hotel.
This hotel is friendly and very comfortable and we had a reat stay. Not as expensive as you might think a 5 star hotel could be
Et meget dejligt hotel med egen badestrand og et fantastisk spa område. Vi nød udsigten fra værelset, som var meget velindrettet. Virkelig topklasse design i værelset og i restaurant og barområdet. Dejligt! Hotellet strand var halvt offentlig og den lille del, der var privat var helt proppet. Vi undrede os lidt over, at der var flere problemer på værelset, når det nu er et fem stjernet hotel. Det vil sige at aircon'en skulle fikses, pæren i makeup-spejlet var gået og fjernbetjeningen skulle skiftes. Men til deres ros på man nu sige, de meget hurtigt fik det fikset. Restauranten var, som vi oplevede i resten af Dubrovnik, ikke i top. Kaffen til morgenmaden var tæt på udrikkeligt tynd og baconen kold. Selv på et fem stjernet hotel lykkes det ikke for kroaterne at præstere madlavning, der hæver sig over en anstændig café i København. Men priserne er ok.
Vi blev opgarderet til VIP SUITE fordi de havde over booket, så det var helt fint. Vurderingen "rimelig" på personalet er fordi tjenerne til morgenmaden ikke var særlig vågne og lidt langsomme, andet personale var OK. Vi havde bestildt en taxa gennem hotellet til at hente os i lufthavnen og det fungerede fint. Der afgår offentlig bus 200 m fra hotellet til Dubrovnik gamle bydel. nej
Skriv venligst mindst 15 ord
Venligt personale En enkelt gang synes jeg receptionen var lidt kort for hovedet, men andre tog over og vi fik løst opgaven
God morgenmadsbuffet. Restaurant Zoe kan bestemt anbefales. God tourdesk. Flot beliggenhed direkte til hav (klippestrand).
Meget venligt og kompetent personale. Dejlige værelser med havudsigt. Dejlig swimmingpool. Nej
Alt fungerede. Receptionens hjælp, alle venlige, dejlig rent, alt smukt, velindrettet, blomstrende.Skønne udenomsfaciliteter, træer, blomster, buske, smukt og dejligt ved pooll og med havadgang, flot med håndklæder fra hotellet. Dejlig morgenmad, hurtig betjening. Vort ophold kort, 4 dage, vi nåede ikke at savne noget.
The view was perfect and it is placed in real nice and quite area. Hotel is more like 4 stars than 5 stars hotel. Safety deposit box was out of order even though it was reported from the first day that is broken,nothing happen.Hotel staff on reception desk was a bit unprofessional.I wouldn't recommend this Hotel to some one who have a small kids( hotel position and beach is not appropriate for the children which are less than 10yr)
The hotel was beautiful, a great location, and great facilities. The cleaning staff would try to clean the room at seven thirty in the morning waking you up!
Location of the hotel in the bay of Cavtat. Kind staff and good wellness/relax facilities. Possibility to make walks around the hotel area. The Steak House: Furniture most uncomfortable. Staff & kitchen unorganised, causing tremendous waiting hours. Waiters and cooks are chaos managers. Meals are McDonalds approach without any phantasy.
Excellent room with great balcony view. Very easy access from airport.Staff friendly and helpful. Nice walks into and around Cavtat. Holiday came up to all expectations. The service in the Steak House restuarant was too slow - waited 70 minutes for food to arrive. Apologies for "being busy" not appropriate.
We had a sea view room, which had a beautiful view. The pool areas were well maintained. Some of the staff were quiet unhelpful when I asked questions. There was no room service option for drinks. I thought the hotel and room were more 4 than 5 star.
Great location just 10 mins walk to Cavtat which is great for cafes & restaurants and intersting if you like looking at expensive boats! Hotel has all the facilities you would expect and tastefully done. Transfer charge to airport seemed high given the short distance
The luxury of it and the view overlooking the port. Had dinner in the Steak House and did not feel that the food was good value for the money. Very mediocre.
Nice room, big balcony with sea view,Friendly staff, good location by the sea Buffet breakfast wasnt the best, "heated" indoor pool actually colder than the sea
Beautiful View from the Rooms. Excellent facilities. Superior Breakfast was a lovely experience each morning
Wonderful location, great views and helpful staff
Super coin super hôtel genre soviétique ( salle du petit déjeuner) gens sympa très heureux du séjour La nourriture n est pas au top c est simple mais bon pas de spécificité culinaire dans ce pays
It is elegant but also very friendly and comfortable. The situation in the old town is full of character and the staff could not have been more helpful. I was on a winter break with my husband and I would recommend it highly. We did have to walk (5 mins) from the old town gate as cars cannot drive up to the hotel, but this added to the charm. No
Everything was really amazing and beautiful
The breakfasts were very good. The value for money was poor in that for a five star hotel there were no facilities, eg lounge, gym, pool, etc. We enjoyed our stay very much but did not think that the price or the five star status were merited.
Very welcoming I arrived late at night and would have had difficulty finding the hotel if I had not been met by the hotel's porter. It is worth noting that there is no car park within 200 metres of the hotel, so it is preferable to be fit and agile, as Dubrovnik Old Town is full of steps and cobble stones.
The whole experience.
location..location...location The fact that it was my birthday and I was given a cake and a gift. A la carte breakfast included..Beautiful little Hotel not one complaint
The hotel was centrally located in the walled city with access to easy parking. Spacious room with included breakfast. The Staff were amazing, friendly and filled with information and recommendations. Super friendly and in a beautiful city. We liked every thing!
Beautiful old building, excellent location, friendly and helpful staff. No.
Fantastic location in the Old City. Great breakfast. Friendly and helpful stff. Hard to find and only accessible on foot. Older folk with baggage would find thid hard to do. We arrived about 11 p.m. and had to walk through the Old City with our bags. Someone finally directed us and we did get there.
The location. The discretion of the staff. The breakfast. The decor The smell from the sewage
Access to nearby tourist attractions were excellent. Hotel staff (receptionists, restaurant staff, cleaning staff, et al) were very friendly. Good quality breakfast was provided at a restaurant facing a square....good ambiance. Suggestions by hotel receptionists on 1) opening times of tourist attractions and 2) restaurant recoccomendation, 3) airport transportation were not accurate. They were all very enthusiastic and friendly, though.
Blev ombooket (upgraded) til det 4-stjernede Hotel Lacroma Resort and Spa da Hotal Tirena var lukket for vinteren. Samme beliggenhed. Gode værelser ,fin betjening. Nyt (5 mdr. gammelt) Hotel med havudsigt. Det kan næppe gøres bedre !
mere liv da vi var der var der wimbelon tennis det kunne jo være set på en storskærm ved baren
Fremragende. Nyt hotel. Desværre blev der bygget ved siden af, hvilket var temmelig irriterende, men de kompenserede i prisen.
Fint, rent og med høj komfort og service i top, diskret elegance og samtidig fredfyldt, afslappet og i behagelig distance fra det mere hektiske Dubrovnik, som nemt nås med taxi. Man føler sig hurtigt næsten hjemme. Har det internationale storhotels fordele og standard, men Mores lille størrelse giver et helt andet præg. Ideelt til et par, der ønsker nogle dejlige dage ligesom det er ideelt til forretningsmanden, der er træk af storhotellernes upersonlige stil. Og udsigten er overalt gudommelig, hav og bjergskråninger, fredfyldt. Nej