Hoteller i Colorado Springs i nærheden af Downtown Colorado Springs

Service from staff was great. Facility needs a light reno or at least a more dedicated manager. The paint was peeling in the bathroom, caulking around the tub was discolored, the closet doors where heavy (think bulletproof) steel (why?), the lamp shades next to the bed where stained with countless dirty fingers (also missing a screw so the shade would just fall off if rattled to much) and the floors need to be shampoo'd. Look I understand this hotel's style is antique, but maintenance on old time-y looks goes a long way and whoever manages it for this particular hotel is dropping the ball. Service was great, but the prices where not. With the cost of the night, valet and breakfast the total bill for a single night will run you $200. Just not worth it for the small unkept rooms and overpriced amenities that should, honestly today, be included. I travel the the springs often and as much as I enjoy the ambiance and location of this hotel, I wont be wasting money here again.

Nothing The room we reserved and paid for was not ready when we got there and we didn't check in until about 4:30. Check in time was 3 pm, so they had plenty of time to get our room ready. They told us it would be another hour before the room would be ready. We had Valentines's dinner plans and needed to get ready so they offered us a different room and offered us a discount. The first room they put us in was literally right across from the elevator and was probably the smallest room I have ever seen. I went back down and they gave us a different room, further away from the elevator but not the corner room we paid for and front desk advised we would be compensated for the difference in rate. The next morning we went to go check out and asked for a receipt showing the difference in room rate and they had no knowledge of that happening and that they couldn't give us a receipt. They said because we booked through someone else instead of them, there was nothing they could do. They basically told us we were out of luck. I don't really care how I book the room, the service and expectation should be the same, especially from a four or five star hotel. We will never stay there again or recommend to anyone.

Yes I had to walk downstairs, outside clear to another building to get ice

Lack of refund

Nothing. I felt very unsafe and unwelcomed in the hotel. Other guests were lingering while I attempted to get into my room, which I was unable to enter after my key failed 3 different times. I immediately left and did not stay at the hotel.

Nothing Felt unsafe as going to our room we smelled drugs, the bathroom wasn't very clean and found a dead spider in bedding. We didn't have breakfast because it was only dry cereal. Probably will not be staying there again.