Hoteller i Colorado Springs i nærheden af Downtown Colorado Springs

Room wasn't ready, bathtub was chipped and peeling. Holes in wash rags and towels. You have to pay for parking.

Nothing The room we reserved and paid for was not ready when we got there and we didn't check in until about 4:30. Check in time was 3 pm, so they had plenty of time to get our room ready. They told us it would be another hour before the room would be ready. We had Valentines's dinner plans and needed to get ready so they offered us a different room and offered us a discount. The first room they put us in was literally right across from the elevator and was probably the smallest room I have ever seen. I went back down and they gave us a different room, further away from the elevator but not the corner room we paid for and front desk advised we would be compensated for the difference in rate. The next morning we went to go check out and asked for a receipt showing the difference in room rate and they had no knowledge of that happening and that they couldn't give us a receipt. They said because we booked through someone else instead of them, there was nothing they could do. They basically told us we were out of luck. I don't really care how I book the room, the service and expectation should be the same, especially from a four or five star hotel. We will never stay there again or recommend to anyone.

Lack of refund

Yes I had to walk downstairs, outside clear to another building to get ice

Nothing. I felt very unsafe and unwelcomed in the hotel. Other guests were lingering while I attempted to get into my room, which I was unable to enter after my key failed 3 different times. I immediately left and did not stay at the hotel.

I didn't like anything about this place. It looked disgusting. I felt like if I stayed here I'd catch an infection or get bed bugs

Nothing Felt unsafe as going to our room we smelled drugs, the bathroom wasn't very clean and found a dead spider in bedding. We didn't have breakfast because it was only dry cereal. Probably will not be staying there again.