Hoteller i Colorado Springs i nærheden af Downtown Colorado Springs

Service from staff was great. Facility needs a light reno or at least a more dedicated manager. The paint was peeling in the bathroom, caulking around the tub was discolored, the closet doors where heavy (think bulletproof) steel (why?), the lamp shades next to the bed where stained with countless dirty fingers (also missing a screw so the shade would just fall off if rattled to much) and the floors need to be shampoo'd. Look I understand this hotel's style is antique, but maintenance on old time-y looks goes a long way and whoever manages it for this particular hotel is dropping the ball. Service was great, but the prices where not. With the cost of the night, valet and breakfast the total bill for a single night will run you $200. Just not worth it for the small unkept rooms and overpriced amenities that should, honestly today, be included. I travel the the springs often and as much as I enjoy the ambiance and location of this hotel, I wont be wasting money here again.

Room wasn't ready, bathtub was chipped and peeling. Holes in wash rags and towels. You have to pay for parking.

Location The cost. To much for to little.

Lack of refund

Yes I had to walk downstairs, outside clear to another building to get ice

Nothing Felt unsafe as going to our room we smelled drugs, the bathroom wasn't very clean and found a dead spider in bedding. We didn't have breakfast because it was only dry cereal. Probably will not be staying there again.

The water was always cold, there was a huge draft and crack in the door, the key cards always deactivated, the neighbors up and down were loud and up all hours.

Nothing. I felt very unsafe and unwelcomed in the hotel. Other guests were lingering while I attempted to get into my room, which I was unable to enter after my key failed 3 different times. I immediately left and did not stay at the hotel.