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Very modern, good location, good customer service From time to time device for room control had to be restarted. Internet, in the room we stood, was slow.
The corner room is great. The room size is decent-to-big. The TV is the biggest we've had in a hotel room within Europe. The bathroom floor has the option to be heated and the bathroom liquid soap and shampoo are from Azzarro (sp?). They smelled so very good!!! The hotel provides a delicious, full breakfast with two free coffee/cocoa/cappuccino makers for guests and are available 24 hours a day. The bar is open 24 hours a day but the hotel's front-desk employees will need to clear their area to tend bar. The hotel is literally across the street from the Krakow Glowny (main train station). The wifi signal was good/strong as the signal never went away. All-in-all a great place to stay and I will definitely stay here next time I'm in Krakow. I'll stay at other Puro hotels in Poland, given the opportunity. Only issue is with the lack of early check-in. It was bad timing that they had been sold out the day before our scheduled check-in date. We caught an early train and arrived at the hotel at 7am on our check-in date. Unfortunately, because check-in time is 3pm and the hotel had been fully booked the night before, there weren't any available rooms as check-out time is noon. We needed to shower before our 11:30am tour pick-up but our room wasn't ready until 12:45pm and we were already in our tour. The front desk lady tried to help but it was out of her control.
Kvindelig Manager tog sig af vores problem og løste det på en meget fin måde.
Meget velliggende hotel. Super god morgenmads buffet, kan klart anbefales. udvidelse og flere tilbud mht til spa, massage og fitness.
Fantastisk hotel med en fantastisk beliggenhed Lær hele personalet at tale tåleligt engelsk. Der var enkelte I restaurant/bar som ikke kunne gøre sig forståelige. For dårligt, at man ikke kan betale med euro I baren på hotellet. Man kan med nød og næppe betale med euro I receptionen, men får tilbage I lokal mønt. Det er ikke acceptabelt for et 4-stjernet hotel!
Room and bathroom very clean and comfortable. Hotel staff friendly and helpful. Cost of breakfast buffet and room internet.
Early closing time of bar. This is supposed to be upmarket
Walking distance to most sites. Very good variety of food/eateries within the hotel. Small but nice swimming pool. No hot tub; rather hefty charge for late check-out
location / good buffet breakfast / attractive, efficient courtyard design of hotel facilities
It was very pleasant
the staff were absolutly wonderful, really friendly and helpful. they recommended a thai resturant for us and it was great. the hotel was immcaulate and the rooms were cleaned everyday to a very high standard. would definately stay here again the hotel food was too expensive because we had brought our one yr old son and it would have been too extravagant for his taste, also the resturant beside the hotel called someplace else was digusting.
Excellent yet unassuming service from all staff. Very comfortable bed and pillows. All needs considered. I was disappointed that there were no slippers in the room this time where on my visit last year there were.
Excellent hotel from top to bottom, I would definitely recommend to anyone traveling to Krakow. Great location, just outside the old-town ring. Easy walk to many areas and attractions. Supermarket just down the street, too. Wonderful staff as well. I was disappointed that the in-room wifi was not free, but sadly, that seems to be more and more common.
Everything was outstanding....i will stay here again for sure N/A
A very spacious and light ambiance
Great location, welcoming staff, and comfortable beds! A+ all around.
Excellent reception at desk service. Very good english skills for desk service people. I asked for extra coat hangers -got them within 15 minutes. Wake up calls were spot on time wise. WiFi is free. Good signal strength. Hotel is on a quiet dead end side street from a street with a trolley so it is quiet. Superb free breakfast comes with the room. Hotel dining room is a bit better than average. Had really great roasted duck on my wife's birthday. Hotel is built around an inner courtyard. Pleasant place to chat on lounge chairs and sip beer or iced tea. Little kid friendly. Heard lots of quiet toddler chatter. Lots of small shops within two blocks to buy beer, wine, pastries high end deli-like pastries and sandwiches. Easy 10-15 minute walk to center city Krakow. Easy to get a taxi at the hotel. Lots of cafe like small restaurants of different cuisines within four blocks. Hotel locale is not super up scale. Lenin free hostel around the corner, sex shop a block away. My wife and I both in the low 70's had no issues walking around in day time. Lots of working class people, youngsters, moms with infants, elderly on the streets in the day. We did not go out at night although our 44 year old son and friends were out bar visiting until very late and felt quite safe. I think the location is the reason why the Metropolitan is such a good value. If the location were in city central Krakow district the room costs would be much higher. It is a really great hotel value in an acceptable but not particularly upscale area..We would stay there again.
Great location and staff. Adam ran a great bar and really took care of us. The Courtyard was a very nice touch for morning coffee and evening drinks.
location and staff promptness breakfast needs more food options
Then I left some laundry in my room in a black bag and they stole it! Crazy. I ream really nice taylored suits and shirts were just taken from my room. I was very upset. They denied taking anything, but know exactly what I packed and exactly where I put my things. So I left and am never coming back.
Stunning small luxury hotel just off main city square Good spa facilities and very good food and wine selection
Loved our room and spa facilities. Staff very friendly and helpful. Wi Fi in room good. Breakfasts individually cooked, none of the cooked several hours in advance nonsense Looked after us well. Air port shuttle car a good price too. We want to return. Room lighting could have been a bit brighter.
Excellent breakfast. Very friendly hotel, helpful staff No tea making facilities in the room. No real hotel guide, including no tv operation guide.
The quiet atmosphere The bar at the 6 floor was closed...
The central location and the fact tat the hotel was fairly new and very modern. The bedrooms I feel are very masculine - could do with a little feminine touch - expecially a mirror above the dressing table!
Lovely hotel altough rooms a little too dark. Love the swiming pool and relaxing areas. Staff, mostly pleasant and helpful Service at the hotel's top floor restaurant could have been a lot better. It took the waiter 15 mins + to realise they didn't have the bottle of wine we have chosen and rather than suggest another bottle of similar price we were offered one over 50% more expensive!! Also no ironing facilities in room
The room was truly great very comfortable and quite close to everything we would go back anytime the service was excellent
We thought it was very comfortable. Loved the design and the central location Enjoyed spa and pool and the breakfast was very enjoyable. It was really enjoyable to come back to in the evening Overall staff very pleasant and efficient Great value for money There wasnt anything that we didnt like the only thing that concerned us was that when we went to check out the staff member said according to the hotel we had not shown up? couldnt understand this email when we got home and there was a mention that we were considered a no show and we were concerned about charges because of the confusion
The hotel is located in the city center, so getting around for sightseeing was all done by foot or the occasional tram. Hotel staff is very friendly and accommodating. I had a very spacious low level room with two beds. Overall, very satisfied! Stayed on the 1st floor and for 4 nights over Thanksgiving weekend, which also happened to be the same weekend as Advent (Catholic start of Christmas season). The halls were a bit loud, but mainly from the noise of people walking up and down. There were a couple of parties at the hotel but they all finished at a reasonable time.
Location freindley staff lovely bar
hotel was very clean and efficient. the staff were unobtrusive and maintained a good standard throughout our 4 nights stay.
television Set too old to small and no international chanels available only CNN was working during my 3 days of stay
The staff were very courteous, available and helpful, rooms well equipped, clean and comfortable. Buffet breakfast excellent choice. Good value for money. Location good for city centre.
Conveniece of hotel to City. More coffee in the room.
The location was excellent. The hotel staff were very friendly and helpful. Our room was comfortable and very clean and the breakfasts were very good with a wide choice available every day.
Staff very accomodating . Need to stay in updated room
location - it is only 3 - 5 minutes walk to the old town and less then 10 min to Kazimierz.
the rooms were clean and staff very helpfull
Staff could speak english Staff helpful and friendly Blown lightbulb and no milk for coffee dealt with immediately Excellent location to Krakow's tourist spots- all within walking distance and safe area Failed to replenish the soap for handwashing but there was a clean bar of soap- no big deal.
atmosfæren og beliggenhed tæt til den gamle by der var ingen restaurant - men der er ganske kort til den gamle by med et eldorado af restauranter - så ingen problem. Morgenmad var OK
Meget god beliggenhed midt i den gamle by, meget stille værelse, god service Signal af det trådløse internet var meget svag på 4. sal.
Det var en rigtig positiv oplevelse, dejligt personale fin service.Morgenmaden er for dyr, men der er en masse steder i Krakow hvor man kan få billig og god morgenmad. Lidt bedre informering af airconditionerings anlæget - regulering og om hvordan man stopper det.
Rent hotel. Venligt og effektivt personale. Air condition. Ikke ryger rum. Særdeles god beliggenhed. Nej
beliggenheden er fremragende. Tæt på centrum, station, sporvogne og parkområder.
Meget central beliggenhed - gå afstand til byens seværdigheder. Gangstien rundt om Planty går lige forbi hotellet.
Dejlig atmosfære, fredeligt og velfungerende. Egentlig ikke; men aligevel. Værelse 232, hvilket var den standard jeg havde betalt for, kunne godt få en mindre modernisering fx badeværelset (afløb busekabine), dørhængsler fjernes fra ikke eksisterende døre. Personalet er helt i top.
Fantastisk gammelt hotel med sjæl og en perfekt beliggenhed mellem den gamle by og Kazimiers . God morgenbuffet. Faciliteterne ok.
Absolut valuta for pengene, en rolig behagelig atmosfære, hvor man gerne vil komme tilbage. Derudover en virkelig central beliggenhed til Krakows cafe og restaurations liv. nej
Det er meget roligt og diskret sted såvel hotellet indre som de ydre forhold. Det ligger meget centralt for hele krakows centrum og den atsmofære som hotellet har passer med byen Nej
Meget roligt miljø og meget høflig betjening Restauranten meget flot men det virker som om de ikke ønsker man skal benytte den
Det er et helt fantastisk hotel - så utroligt smukt indrettet - rent og pænt og med det mest service minded personale, jeg nogensinde har oplevet. Jeg giver det top karakter .
Meget venlig og meget service minded betjening fra alle ansatte, der er samtidig ikke en overvældende belægning så alt føles meget roligt og afslappet, Har været på samme hotel mange gange og vil fortsat foretrække dette
Afslappet atmosfære, venligt personale, god restaurant, (morgen og aften), pæne værelse, flot beliggende pool, parkeringskælder Ikke fleksibelt i forhold til bestilling, men måske p.gr.a restriktioner hos Booking.com, vi kom kun 3 pers. i forhold til 4 som bestilt.
Et hotel med en god værelsesstandard og fine parkeringsforhold. Morgenmadsrestauranten var alt for lille i forhold til antallet af gæster. Der var ganske enkelt ikke plads nok og det var nødvendigt at spise morgenmad i lobbyen.
Venligt og imødekommende personale, der talte godt tysk og engelsk. Fremragende morgenbuffet. Velbeliggende, på kanten af midtbyen med lavt støjniveau og gode parkeringsforohld.
Fint relativt nyt hotel med god beliggenhed ikke langt fra centrum. Meget flot brunch og fin restaurant.
Lobby og baren. Tjener ved morgenmad var meget dårlig til at opfylde vores ønsker. Vi har flere gang bedt om noget og var fuldstændig glemt, f.eks. at tørre bordet rent. Vi måtte spise på navse borde.
Reach of wireless signal was at my room. Room was at the end of corridor, that is why. But it is simple thing as wireless repeater for comfortable internet access. Connection was bad all the time, and with that speed as well. Going out of room to get a better connection is stupid. So, if that would be fine, I would give 5 stars, with lack of internet only 3.
Great location, walking distance to most everything you'd want to see. Stellar service! Good food. Great comfortable room and great shower! Super happy with this hotel. Loved the regal vibe.
Rart værelse, behageligt personale. Ved norgenbuffenten var der altid knaphed på brød, yoghurt, pålæg, varme retter. Skulle næsten altid bede om at der blev fyldt op. Der er mulighed for at bestille varme retter, men oplysningerne om dette er meget sparsomme.
Super god kontakt til hotellet, meget hjælpsomme, værelser OK, rigtig god beliggenhed. Sengene meget bløde og morgenmaden ikke noget at skrive hjem om
Bedste beligenhed,meget venlig service, fantastisk morgenmad, flot og afslappende atmosfera, super rent nej
Super beliggenhed, venlige og søde personaler dejlig afslappet stemning nej det var der ikke
Værelserne var meget flotte. Personalet var søde. Dog mangler der i allerhøjeste grad airconition på værelserne