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Good quality rooms with very comfortable beds. Helpful reception staff. Good breakfast buffet. Price and quality of food from snack bar near pool could be improved.
Location good Drain smells around lift area plus on early morning no hot water was available
Excellent value. Well located. Easy walking distance to the centre of Marbella Air conditioning not effective
Everything was good from A to Z. Non
location was fine-very good value for money.
The pool was nice with a bar next to it. The rooms were clean. The staff was not so friendly. It's a nice hotel if your budget isn't that high.
calm hotel. friendly staff they charge for internet while it should be free>
the rooms very modern and clean n/a
Accessibility & Convenience of location; good breakfast available until 11.30 -
Breakfast facilites excellent, private beach and towel service very convenient i lost my camera :-(
Location Only complaint is that I booked on your website for three nights and received confirmation of that. On arrival at hotel we were told we could only stay two nights as hotel was closing for season so had to find another hotel
Good location and a very substantial buffet breakfast to start your day! Very tight car park!
Location and attitude of staff. Pool is a bit on the small size and spa is overpriced for residents.
The Location was great! Right on the beach and a few minutes on foot to the old town center. The Hotel was great! Location, price, ammenities, however the staff were not particularly helpful with tourist info. I stayed there for 4 days, and I wanted to take a 1 day excursion to Morrocco. For whatever reason the hotel staff could not help coordinate it. I kept asking them to help me and for some reason they kept sending me in towards a dead end.
Somewhat disapointing in terms of facilities. Hotel looked tired and need of upgrading. No management of the Spa facilities Reduce the price
Very good hotel - complimentary drink of sparkling wine on arrival! Excellent buffet breakfast. Good location with beach on doorstep. Will be booking again next year - with Booking.com.
We loved the sea view, the excellent breakfast buffet, the very comfy rooms with soft pillows, free wifi all over hotel. Spend a lot of time at the lovely Marbella old town (within a couple of minutes walking distance). Can definately recommend this hotel.
location, breakfast, room
Ideal location beside beach and 5 minutes stroll from old town. Excellent breakfast. High class hotel with great facilities.
Central beliggenhed - gåafstand til alt. P-forhold bliver lidt dyrt.
at det lå ved starnden og der var pænt og rent, men noget lydt
Beliggenheden er god, da det ligger tæt ved stand/promenaden, den gamle by og busser. Der var venlige og hjælpsomme medarbejdere på hotellet. Værelset var pænt og der var en fantastisk udsigt fra altanen ud over Middelhavet. Ligeledes var der fra tagterassen/poolområdet en smuk udsigt over havet og byen. Poolen er ikke så stor, men tilgengæld var den ren.
Blev bestjålet på værelset
Rimelig standard. Værelser med nødvendige faciliteter for lille husholdning
Everything was excellent.Bravo to all staff especially to Marina
The cooperation and hospitality of the staff, they were welcoming and really helpful specially (if I'm not mistaken by their names,Eva and Alfredo). Also, the style of the hotel was really amazing too. The hotel facilities would be great at the summer time not winter (we were their at November and it was very cold for us so we couldn't enjoy using their different swimming pools).. There was one negative point about our stay, I didn't book for the breakfast at the begining but I asked for it at the check in (this was at 3 pm on our first day & the breakfast time is from 7:30 to 11:00 am) and we checked out at 6:30 am in the morning so we didn't have breakfast in our first and last days but they charged us for all the days of our stay.
Spacious room and bathroom, quiet location, modern furnishings and tasteful decor, good value for money. No turndown service in the evening. At busy times, more than 1 chef was needed at the breakfast buffet and the pre-cooked 'hot' food was disappointing, ie cold or overcooked. Also, no boiling water was available for breakfast tea, only hot water which left a film on the tea.
Beautiful property, excellent attention and service, luxurious room, close to ocean, excellent restaurants on property - a wonderful vacation spot! None
very spacious rooms, receptiondesk very helpfull, well trained staf , very friendly.Very good breakfast! To far away from the beach and from Marbella. During our stay, our friends have been robbed...Money , walled and labtop has been stolen in their room, situated on the first floor. Security people and the Belgium consul told us that it is happening a lot. Direction of this hotel is trying to minimalise this and was not prepared to compensate. Not a custommer friendly reaction. Very stupid, we will not recommend this hotel to our friends.
The layout of the hotel. The staff rude, lack of staff poor service.
The hotel is very near to the beach and to several good restaurants; furthermore it is neer to Marbella and Puerto Banus but very quiet. Breakfast was good. Front office staff and other personell very helpful. Rooms, bathrooms, beds and so on are really good for this price (we paid € 150,- per room per night including breakfast) The cleaning ladies do their work the Spanish way. There is no quality control on the cleaning of the rooms or the corridors and staircases. One of the 4 pools should be heated this time of year.
The hotel itself was excellent. It is a new hotel, well designed and excellent facilities - there are several pools which are kept clean and tidy. Hotel was clean. Breakfast was very good. Good location near to the beach. We visited in October and while the weather was very good there was definitely an end of season feel. The A La Carte restaurant in the hotel was closed and the hotel was quite quiet. Many of the restaurants close by were also closed. It is a good 20 minutes from Marbella in the car, but with good motorway access.
I really liked the pool landscape and architecture of the hotel. Also the close location to the beach was definitly a plus. The service during my stay was absolutly poor. There was no service at the pool areas at all. For every drink the guest had to walk to an inside bar to place an order. It's also not matching a 5* hotel, that there aren't any possibilities to get a small meal inbetween the official eating hours.
an excellent hotel with really nice facilities and really helpful staff it was a little bit hard to find it, luckily the coordinates were in the website, also it was pretty far from everything. also the room was really far from the main entrance which is understandable for such big hotel
Super med privat spa på taget Manger lidt liv på hotellet
Et fantastisk lækkert hotel med et meget imødekomende personale
Meget Imødekommende personale og ville gøre opholdet bedst muligt for os Underetagen med restaurant/cafe og shopping var lukket og virkede lidt mærkeligt henlagt og kunne ødelægge helheds indtrykket
Luksus hotel med god beliggenhed direkte til vandet. God service Nej egentlig ikke
Super !!! luxus Nej -
Det var vældig godt, men perosnalet var ind i mellem ret muggent. Specielt i receptionen.
Alt, mellem 1 og 10 er det 10 med pil op
Bra beliggenhet. Sentralt i byen og nær stranden.
Den generelle komfort - der var godt styr på tingene. Der var noget bøvl omkring genbookning af 2 værelser, hvor vi først kom til at betale dobbelt takst. Det kan undre mig, at der stadig findes personal som ikke kan engelsk !
Perfekt beliggenhed,fantastisk udsigt, gode omgivelser,prima hotel. Nej
I liked the free champagne at the breakfast buffet every morning. There seemed to be an old and a new part to the hotel. Unfortunately our room was in the old part and was a bit pokey. The room certainly didn't look like the photos of the rooms on the website.
The service was excellent.On arrival, we were brought (through the gardens) to our rooms personally. The restaurant is of the highest gourmet quality; from service to food. We travel a lot, and found this to be one of our top Hotels!
I took the hotel room to be able to fulfil a deadline for a grant application. This needed much writing and internet connection. The hotel was perfect for this, the room was quiet and comfortable. I might not have been the usual hotel guest as I used no facilities, but the stay met my expectations completely. The hotel staff were incredibly supportive, courteous, and accomodating. My room was located on the side of the hotel facing the highway. There was therefore, at times, an unacceptable level of noise in the room. This was exacerbated by having to open the door to the balcony, as there was no climate control in the room apart from heating.
The swimming pool and terrace were fantastic and extremely relaxing Location in that unless you had a car there were no alternatives for meals other than the hotel itself.
We had an unforgettable experience in this hotel. It's not in the centre of Marbella, just by car or taxi. We enjoyed and excellent service and an upgrade from a classic room to a junior suite deluxe. We went to the beachclub Cabane and did some tanning and we took a swim in the sea (in november!). At night we went to Marbella and Puerto Banus to party. When we arrived back at the hotel at six in the morning we asked if we could stay a little longer in the room to get some sleep and it was no problem for them. Anything you can imagine having for breakfast, they have it or make it for you. And of course we had some Champagne with it.
Everything!! Special thanks to Fernando and Antonio whose attention to detail and genuine interest in our comfort and wellbeing and prompt response to any request was a breath of fresh air.
The demonstrations outside the hotel for sacked employees were very distressing
Clean room, comfortable bed, friendly and helpful staff, nice reception rooms. poolside food was well presented but heavy on calories, no view from room, poor shower, horrible towels and toiletries - this is a five star hotel!!!
good reception.super-friedly.good exess to room with car.freshly remodeled room.excellent service.will be back.
We have stayed before and wondered if it would be so good this time and it certainly was! The room and the hotel were both lovely. The staff were very friendly very helpful which is so important to us and we had a fabulous time. Particularly the restaurant staff very impressed. The only thing which isn't really the hotel is that lots of children used the main pool quite noisy playing etc which is fine but the pool next to it which is specifically for children was completely empty and we wondered why more perhaps wasn't said to the parents when towels given out like would you like to use the childrens pool? we went to the childrens pool and it was empty!
This was our second trip to the Hotel and we enjoyed our stay very much. The food is first class as is the service. Everyone very helpful and friendly.
Good location and good architecture Wi-Fi very slow. Got dropped all the time. Room service way too high compared to other 5 star hotels Suite had an odd smell.
the site the room, the breakfast, the beach, the connection internet very bad and not free...
it is fantasy and Romance Not at all
The hotel staff is friendly and helpful. The grounds are magnificent, like living in a botanical garden. Our room was furnished beautifully and was comfortable. The breakfast buffet is wonderful. The pools are well kept and one is adjacent to the ocean beach. We will definitely return to the hotel. The only thing to know is that because the hotel is surrounded by gardens, in the summer it is more humid and damp than one might expect. It feels more like the tropics because of all of the plant life.
Fantastic - must stay again N/a
dissappointing not adequate quality for 4-5 star rating
The room icl the bathroom was very spacious, lovely surroundings and good location
seaside, nice gardens expensive
It had a great staff and the location was great. It was one of a few hotels with direct beach access.
Very nice rooms and excellent service. The rates were slightly high, particularly the food.
Great family atmosphere. Great service and prime location. Very quiet and upper end clientele made for a very relaxing stay. They totally screwed me on the exchange rate when checking out. I calle dmy credit card company and they said the hotel and the hotel's bank control that. Lesson learned.
Sophistication and style. Location. Bar and restaurants. Swimming pools. Some rooms disappointing. Uncomfortable bed. Inflexible restaurant opening times. Expensive!
The amenities such as the beach club and the setting and ambience of the lunch buffet and the evening dinners. The front desk was unresponsive. Lack of valet.
Dejlig stort hotel i lækre omgivelser. Sødt personale. Hyggelig teresse med skøn udsigt til appelsinhave
Hotellet ligger godt placeret i forhold til strand og puorto Banus, og der er en afslappet stemning på hotellet... Der er også en fin have med mange flotte blomster og træer. Hotellet virker ældre og slidt - skift ødelagte sten og fliser. Restauranten ser også gammel ud; nyt træ ville løfte synsindtrykket. Hvor vi boede (446 & 448) var samtlige skumslukkere væk fra deres plads - ikke i orden. Det vil også være mere attraktivt, hvis man kan spille andre spil på hotellets grund end kun bordtennis (tennis, basket, volley, pool, airhockey eller andet). Bedre internetmulighed (bl.a. på værelserne).
resort - bedst til børnefamilier. Kræver bil, da det er mellem to byer. Buffet kedelig og dyr. køreplaner og info om nærliggende område burde udleveres ved ankomst, der er faktisk gode busforbindelser (ligger ud til hovedvejen).
Stemning, omgivelser og mad var ok. Beligenheden var ikke den bedste. Det var langt til butikker, supermarkeder og andre restauranter. Half board kostede pludseligt dobbelt så meget end personalet lovede fra starten.
Virkelig lækkert hotel, med godt personale, et fedt pool område. Super lækkert med det rum der hedder privilege. Morgenmaden var super lækker, MEN frokost og aftensmad synes vi ikke om på nogen måder. Det hele virkede uoverskueligt for personalet.
ingenting.... hoteklet var for stort i forhold til faciliteteren, alt for upersonligt. elendig mad..
Lækkert værelse, lækre omgivelser, lækker morgenmadsbuffet De skulle overveje at anbringe toiletbørster på toiletterne
Meget lydt. Kunne høre naboerne og vejen.
Generelt meget tilfredsstillende, på trods af at der var haåndværkere i receptionshallen de fleste af dagene.
Vi rejser meget og oplever ikke ofte denne service, venlighed og engagement fra personalets side. Kan absolut anbefales. At det er legalt, at reservere solvogne med håndklæder fra morgenstunden når de først anvendes sidst på eftermiddagen. Det var dog i vores trilfælde ikke noget problem, da der ikke var så mange gæster på hotellet, så der var vogne nok.
Et meget lækkert hotel med en meget smuk have og fin beliggenhed ved promenaden til Puerto de Banus midte.- Vi fik et lækkert værelse (superior) med flot udsigt, super oplevelse. Nej