Room Gift so not open early enough. Princess Diana enemy closed on a Friday until 3pm. Why not babe it open all day especially on a Friday
Nothing worth talk about Worst hotel ever see in my life
Great Location to the Queen Mary and restaurants. Issues with wifi.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
Location - so much is walkable Gift shop prices were crazy - bottle of sofa was $3.49
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
Comfortable room. Nice bathroom. Price was too much.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
The hotel itself was great. Clean and well kept! The room designs are modern and crisp & the staff was nice enough as well. Parking was a nightmare. The hotel shares a parking structure with the World Trade Center business area and you are unable to enter the garage past midnight and valet was nowhere to be seen when we got back to the hotel around 1:00 AM. With so many destinations like Disneyland not too far away that are often open past midnight it was a bit odd that you were out of luck come that time of night.
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
Friendly staff, great rooms, clean hotel, nice decor.
When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.
Walking distance to many restaurants and shops, and the convention center area. Recently remodeled hotel. I've stayed here twice and it's a good value, clean, and comfortable. Nice enough to take your wife, but it's not fancy. It's possible to find street parking instead of paying the $15/night hotel parking.
The hotel is clean and the rooms look modern and up to date. The location in downtown Long Beach is pretty central if you want to be in Long Beach. Two double beds instead of two queens, lots of sound traveling between rooms, not a very good shower, room was on the smaller side, check-in issues were an annoyance and were due to staff's actions. Price quite high for what we got.
Great value, location, good rooms. And most of all the staff was amazing. Definitely recommending
Relatively clean, good location. Shower was clogged and didn't drain properly. Narrow parking spots.
Small room, but was very cozy and felt clean. I know it WAS clean, but a hotel room also needs to feel as though it is clean and not 'tired' or worn. This place hit the right notes. Love the building, staff was outstanding and I will stay here again. Cannot think of anything that I did not like.
location - 5 blocks from convention center. I booked a room with a shared bath. Nothing wrong with it, just not for me. Never had to wait. seemed clean, but it was a little dark and cramped, so who knows for sure. Price was right.
Great place to stay when you don't want to spend a lot of money for the hotel. The stuff is extremly friendly and helpful, the pool is clean and refreshing. The location is also good and close to the beach. We felt very comfortable there. The room smelled a little bit strange.
Nothing The room stank
Very close to the convention center...parking sucked because of the restaurant but it was clean and did the job. Parking.
The only good part about our stay at this hotel was that the guy working the front desk when we checked in was very nice and tried to accommodate us as much as he could but he didn't have the authority to refund our money. Dirty... Actually, nasty! Doors and doorknobs weren't working. The wifi worked very little if at all (wouldn't connect 90 percent of the time). Couldn't get refund for such a nasty I cleaned room with non working amenities that are listed in the description. It's basically a trap. A people trap.
Having a refrigerator and microwave oven in the room is often helpful, and the location was pretty central. Yeah, it is not the best area, but that is what it is, and I would never fault the motel owners. There is a great variety of food around! There is a small area where children could play, and it features an Indian Royal Enfield DIESEL motorcycle trike, which I recognized immediately, being a motorcycle enthusiast myself. Thank you for a trouble-free stay! The U.S.S. Iowa and antiques swap-meet were great! David from Ventura
Litterally nothing When we informed them that we were bringing our service dog they magically didnt have any rooms left even though we had prebooked. I told them that they couldnt turn us away for having a service dog and they just kept saying no pets allowed, he is not a pet he is a medically prescribed service dog. It is illegal for them to do this and I have reported them to the bbb.