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staff, location, comfort
I was in a business travel and I need my invoice according with the Mexican tax rules and they didn't give it to me, the argument was because I bought with Kayak
I like restaurant and room amenities, great view fo Chapultepec castle, excellent room service.
I liked everything. Location, friendly staff, excellent service.
The restaurant is serving food with very good presentation. Our room was heading towards the backside of the building and having some noises of the AC.
I liked the location, the viewes, friendly and helpful staff. n/a
Very friendly staff, excellent quality room, very comfortable bed. Busy road intersection but convenient for park and museums. Much better than staying in the centre of the city lack of outside space or lounge to relax in.
nice big room, early check in was possible, amazing view at the wellness center, nice view towards the park and the castle not all staff was understanding Englisch, high price at the spa though part of the jacuzzi was not working
- rooms are ok - is not a 5 star hotel ( maximum 3 star ), no breakfest ( american breakfest was included !!! ), transfer from the hotel was not aviable ( free of charge 5 km was offerd !!! ),
People at front desk was very nice. We didn't like it at all. We reserved a crib with 3 months anticipation and also my husband called 1 week before we travel to confirmed that reservation, but when we arrived they told us that the only crib they have was not available. Also room's carpet was so dirty that we can't walk without shoes.