Hoteller i Nairobi

Fordele: The staff were very friendly and helpful. When there were problems, the staff found a solution. The room I had was quiet and very well laid out.

Ulemper: Water was brown and intermittently didn't come on (hot).

Fordele: The room and garden are lovely. Wi-Fi access is free. Desk staff are helpful. Sunday buffet brunch is very popular. The hotel is near a shopping mall with a variety of restaurants, a supermarket, and many modern shops, and you can walk safely to it.

Ulemper: Service in the restaurant could be much better. Each day at the buffet breakfast it was very difficult to get coffee. I requested it as I entered and sometimes two more times before I got the first cup. To get a second cup of coffee, I had to get up and find a waiter. Most hotels of similar level have waiters who walk around with tea and coffee. At dinner, an ordered glass of wine is not served right away but some time after the food has been served, and after another reminder. There is little evidence that a supervisor is watching over the service or over the restocking of buffet items, until the guests request a bowl, plate or other item.

Fordele: Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services.

Ulemper: Internet needs improved to be of the same quality of the rest of the hotel ... needs higher-speed internet services. My ability to work on the internet was hit or miss.

Fordele: Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!

Fordele: The service and food are excellent Very comfortable beds too b