Toronto Hoteller

The Royal York has a great location and fabulous staff. The rooms are beginning to be renovated and the bathroom is TINY but they work. When they have good prices this is a great option!!

Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended

Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.

Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...

Amazing staff, decadent surroundings, great views, incredibly comfortable beds and accommodations, Union station is across the street for transportation and the hotel itself is like visiting a landmark - it's beautiful. The price is high, but it's for all of those reasons. Thin walls. A lot of the comfort and decadence was dampened by some people who decided to have a "get together" around 11 PM next door that continued until about 2:30 AM. When it was down to 2 people you might guess what the next hour sounded like. Needless to say I did not sleep. I had to check out for an early flight around 4 AM, so I didn't bother kicking up a stink with management. I will next time though. I would stay again, but will request a room not joined if possible. Other than the inconsiderate neighbours, I loved the hotel.

Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...

The staff were amazing! Very nice hotel. Wifi not included. Not crazy on the fact that they make you pay for it.

Front desk staff was giving us wrong information to gain access to pool. We made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys reprogrammed twice & later found out we were not using the right elevator for access. Then the Hot tub jacuzzi was out of order during our entire stay, but front desk was not aware of.

Front desk staff, comfortable beds Room cleanup missed a couple items

Staff is really nice. Room had a great view and the hotel is located at the heart of the financial district and a walking distance from major Toronto attractions. Great to do business and explore the city. They charge extra for wifi. Free wifi is provided to some SPG members under conditions that are not consistent across Sheraton hotels.

Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions. Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.

We planned a quick trip to Toronto for our anniversary. We were just staying for the night with plans to take a dinner cruise along the Toronto harbor. The proximity of this hotel made it possible for us to walk to our cruise from the hotel. There was parking for our car in the City Hall parking lot directly across the street from the hotel. The room was clean and spacious and we got a very reasonable rate booking thru kayak. The hotel is located in the heart of Toronto's harbor front, which was great, but there was a Toronto Blue Jays game the night we checked in and the traffic getting to the hotel was pretty bad. In general traffic was extremely slow. Our drive from Rochester, NY to Toronto typically takes around 3 hours. We spent seven hours just getting to Toronto on the day we checked in. The NYS thruway was backed up. The Bridge to Canada was backed up. The QEW was backed up. And downtown Toronto near the Blue Jays Stadium was backed up. Just made for a stressful arrival.

a lovely room and comfy beds, the staff very attentive and professional this days charging extra for wifi in the room seems excessive the water in the shower could be few degrees warmer for comfort

They allowed us to keep our car in underground parking after check out wothout an additional fee which was very helpful

The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.

Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept

I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.

I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue

It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.

Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.

Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.

Customer Service Location First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.

I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.

Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.

Hotel was spotlessly clean. Room size was above average. The bed was comfy, with crisp linens. In room coffee and bottled water included. All staff encountered were friendly. New Balance gym gear rental $5/d is a great idea (I didn't use it). Parking is horrendous! The hotel entrance is undergoing renos - there is NO curbside signage to direct you to parking facilities. $50 valet and $40 off-site (over a block away), both with in/out privileges. The price came as a surprise to me as I had read $35 valet online when booking. Water pressure is lacking in bathroom sink but shower pressure was ok. Restaurant is overpriced. There was no hotel directoy or signage to indicate pool location, nor was it mentioned at check in.

The hotel is modern and it has a great location. Surrounded by amazing restaurants and places of interest. The views are phenomenal and super friendly stuff.

Location location location and very comfortable beds More food options would have been great

Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.