Seoul hoteller

Ulemper: The room was too small

Ulemper: Small bedside lamp would have been useful as all the other lights are very bright.

Fordele: Super comfy beds and very clean. very good value for money given the size and location. the staff were kind and friendly, but proficiency in english could be improved. overall a good stay. I personally like hanging out in gangnam, and this area of cheongdam-dong is quiet enough for me to rest plenty and then head out again.

Ulemper: the gym is very poorly equipped. i mean come on..

Fordele: location & bed

Ulemper: empty dishes by room service have been left out on the corridor for a long time. (left by neighbours)

Fordele: Really enjoy the ambience of the Entra Hotel, every essential you would need in a hotel room is provided for and the bath tub facing the street view is a nice touch when you want a quite cosy evening to enjoy the views of Gangnam. The location is really convenient, there is an airport bus (6006) that takes you directly to the hotel, a short walk from Hotel Prima which is down the road from Entra. It is super easy to walk around Gangnam from Entra if you choose to explore the back streets and see what is happening around the local neighbourhood, there are loads of restaurants, cafes and boutique stores to satisfy one's curiosities.

Fordele: The only thing that was positive about my stay at Lotte Signel Hotel was the image that it tried to give the customer. However every smile, every so called customer experience didn't feel sincere but felt as though it only came with the high price. But the problem is that it was not value for money. Facilities could look 5 star rated and yes the free lounge and refreshments with the high view does add a mild touch to the experience but overall performance was very disappointing and below average compared to other highly rated places I've been in the past. It was my anniversary and my wife really wanted to stay at the highly rated Lotte Signel Hotel, so from the beginning she & I were really looking forward to her stay. I guess our expectations were too high.

Ulemper: There were 4 things that I found led to my disappointment. First of all there was a faulty LED that was above our bed (almost like the reading light) that kept randomly flickering. We first had one of the floor's house keeping staff come and check it out and she even acknowledged it which then led to electrical maintenance staff coming to our room to fix the problem. Now here's the problem. When the electrical maintenance staff came and saw the problem they completely saw and they too acknowledged the problem, however, when the electrical maintenance staff were talking among themselves my wife heard them say '너무 예민한거 아냐?' Having technical difficulties with maintenance in these situations is completely understandable and I know that the customer can't always be right. However, the basic of working in hospitality is to give the customer the best satisfaction and customer experience possible. ESPECIALLY at a 5 star establishment like Lotte Signel Hotel. My second problem was the bed linens. The electrical maintenance staff asked if we could clear the room for an hour so they could fix the problem so we left to grab some food around the area. Now when we came back to the room we wanted to have a quick rest. Now when we opened the white linen blankets it was a shock to discover that there were clearly dirty stains on the INNER bed sheets. Now this can only mean one thing. The maids never checked the cleanliness of the fresh bed sheets while prepping the room. This is the only explanation because we never touched the bed sheets on our first arrival until that point or re-entering our room. We were shocked that we took photos to later prove to the on duty general manager. Third was the lack of maintenance of the bathroom. The bathtub had a major leakage problem where if someone is in the tub water keeps leaking out. Fourth was that there was so much dust around the room. It kept flying around. More visible during the morning.

Fordele: Staffs were really nice and view was the best.

Ulemper: Nothing

Fordele: Amenities Facilities Room Etc.

Ulemper: Check Out Process

Fordele: Out of this world experience. You fell like you arrived into future. Outstanding modern clean design that feels warm and like home at the same time. Now let's talk about the VIEW.... breathtaking and definitely not for someone who hates heights. We loved the view on the centre of Seoul from our room on the 93rd floor. Marble bathroom was dreamy and filled with diptyque goodies. Food was like in a michellin star restaurant every time. So yummy, tasty and delicious. Generous and kind staff with smile made the whole visit really unforgetable. Spa was amazing really enjoyed swimming pool and sauna. I would also highlight the opportunity to get free snack and drinks at the certain times of the day. Really great value for the money and so worth it. Last but not least if you love shopping you don't even have to get out. Just take the elevator to the ground and Lotte World Shopping centre is there. Shop till you drop. x We will definitely come back next time. Thank you!

Fordele: The Bluetooth speaker sounds perfect, and the kitchen was very user-friendly. Bath amenities were also luxurious.

Ulemper: The breakfasts were somewhat simple comparing to those for other hotels of similar price.

Fordele: I pretty much enjoyed my first stay at this hotel. Fully equipped kitchenette and the shower booth with a view were the highlights. Plus the indoor pool was also enjoyable.

Ulemper: Would have liked a more high-end hair dryer. Quite shabby compared to other aspects of the hotel. Also the bluetooth speaker, I tried to pair it with my phone with no avail.

Fordele: One of the best hotels that I stayed within Seoul. 10 mins walk from Yongsan Station, which can easily access the main attractions. For people working in the Gangnam area, it only takes less than 40 mins to go to COEX. The room is so spacious and well equipped with hardware for a comfortable stay. Nice gym and breakfast variety. All the staffs are so helpful and friendly. They even prepared a birthday cake in my room surprisingly. I will definitely come back again.

Ulemper: nothing at all.

Fordele: Great place

Ulemper: Everything was good

Fordele: Gorgeous rooms! Friendly staff!

Ulemper: Yongsen doesn't have much going for it. It is not very central. However easy access to the Subway station does go some ways to rectifying this.

Fordele: Stayed hear on holiday in chilly autumn, so was very happy they have an indoor heated pool. We stayed in a great studio-apartment-like room equipped with stove and oven (good if you're staying for a long time). The neighborhood is quite industrial and not fun, but you can ask them to call you a taxi to the nearest attractions, like the Seoul Tower. Wasn't able to enjoy the food, but we heard good things.

Ulemper: Location wasn't as fun as other hotels.

Fordele: Location: Great, with direct access from Incheon airport via airport shuttle 6030.

Ulemper: Nothing bad in particular overall.

Fordele: If you were to enjoy staying in, this hotel could be a perfect match. Liked the fact the room comes with kitchen and washing machine/dryer. Swimming pool with floor-to-ceiling window was superb. Staffs at the front were very friendly yet professional.

Ulemper: Through it's always convenient to have a mall (I Park) nearby, I don't think the restaurants there provide quality food. It seemed the area just outside of the hotel felt pretty dead (and industrial) after certain hours making it hesitant to go out even for a quick walk. And I think Kimchi-jjigae from room service can improve a bit.

Fordele: Modern. Clean. Location. Views. Breakfast. Definitely one of the best hotels in the area.

Ulemper: Nothing

Fordele: Japanese restaurant

Ulemper: Nothing

Fordele: -cleanness: housekeeping is excellent -mountain and river view around room -riding service to pizza hill, and other hotel restaurants in the mountain

Ulemper: nothing

Fordele: We loved the bed and view from the room~~~ The staff members including those at the valet desk were professional and pleasant despite the scorching heat outdoors. Thank you again!

Fordele: I loved the hospitality of the staff and the view from the room.