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Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
We loved the decor and ridiculously friendly and helpful staff. Room service food from The Commoner was also excellent. Short water did not get hot and at one point was down right cold. Valet took quite a while to retrieve car. In-room phones were not properly dialing to where they were supposed to.
Stunning design, great staff and well-located. We were blown away.
Everything was great besides the pillows. They were very firm.
Dog friendly! Staff was very pleasant! Expensive if you don't get a good deal.
The hotel was beautiful and luxurious. Staff was very friendly and attentive. Parking is very expensive @ $35/per night, plus it's valet which means tipping on top of that. I paid $80 for 2 nights.
Very pet friendly. Beautiful Spa bathroom. Exceptional staff. Craziness in hallway til 5:30 AM. I Didn't complain, but children yelling & doors slamming. Kept myself & dog up. No big deal, we will survive.
The location was great. The beds were very comfortable. I tried calling several times for early check-in but could not get anyone one the telephone. The bathroom was small with very poor ventilation.
Our room was great, though the bathroom was a bit tight Front desk staff very courteous / helped me get the internet set up n my iPad , patient when I left my key in my room twice.
Very clean and luxurious. Great location, the free metro station is only 50 feet away and runs to North Shore (Heinz Field and PNC Park) Price was inflated to almost double normal rate due to Chesney concert; to be fair all the hotels in Pittsburgh inflated their rates
Location. Room temp. control. Bed.
The room was clean and the bed was extremely comfortable. My husband and I were both impressed with the size of the gym and the machines it offered. Overall we would stay there again if we didn't have the kids. We were traveling with two young kids (9 mo. And 4 mo.) and asked the front desk a ton of questions about getting around on their free shuttle, unfortunately they didn't seem to have all of the information because we weren't able to use it like we were told. I also asked for a crib at our reservation and at check in, which was never delivered, we brought our pack n play as a back up so I didn't ask again. The walls are super thin, the couple next to us were fighting and I could tell you all about their romantic troubles.
Beds were super comfortable & had great views of the city The hotel restaurant was horrible. The pasta dinner special they had for the Pittsburgh marathon was tasteless, soupy & took forever. We waited over 35 minutes to get pasta w/marinara sauce & a greek salad - really? But apparently that was just our table because a family of four that sat next to us was served shortly after ordering (& they also got pasta).
Location and quality of facikity
The cookies were awesome and the view from the room was great. A real safe location within walking distance of plenty of nice places. The elevator was slow and getting the car took a bit longer than expected. Paying 20 bucks a day for parking was unexpected.
The staff was very nice. I was fairly satisfied with everything
Rooms were clean. Staff was nice and responsive. Parking was convenient. After we were awoken by partiers in the wee hours of the morning, the front desk saw that we were promptly moved. Not much ambient/white noise (e.g., fans) for sleepers who need it. Partiers in the room next to us woke us up at 1am.
The beds were comfortable, a lot of closets, fit 4 people comfortably and in a good location (across the T and walking distance to sights). The rooms were dirty; walls were dirty, carpet dingy and shower didn't drain quickly so standing in filmy water while showering. The dining area was not equipped to handle a large crowd-waitress said to give her one min to help us and never returned after 40 min so we went to 711 for breakfast snacks. Waited 30min at the bar to order a drink-bartender NEVER acknowledged us and we were sitting at the bar with MAYBE 8 people -she was just rude! She helped a couple sitting next to us and never looked our way. We left to another bar/resraurant but it was just too bad that we couldn't get service in the hotel where we were staying and inconvenient. We will look for other Suite options next year.
The staff was helpful, the room service was good and the location was convenient The windows didn't block out the traffic noise, the internet service kept disconnecting, the cable tv connection was faulty the bathroom sink drain plug wouldn't stay closed. I think for the price of the room the inside of the room could he been a little more comfortable overall.
It was close to the stadiums and food venues. The breakfast was excellent. The price was a little salty, but not bad for a city.
Free, secure, convenient parking. Very nice, spacious room. Nicely furnished and very comfortable. Breakfast bar was very nice. The television reception was not very good for having a flatscreen TV.
Came to the Hampton Inn to see a DJ at STATIC nightclub which was only a few minutes walk from the hotel. Wonderful stay, our two queen and sofa suite was HUGE! The pool & HOT tub were very pleasant. Soo glad we booked a room here, had a fantastic night in Pittsburg! Nada!
Excellent staff! Nice pool. No problems about the hotel.
Hotel always appeared clean to me. Room was nice and spacious and location was conveniently located to city and sports arenas. Yes. In the parking lot directly behind the hotel there is no designated walk-way from the back row to the hotel. As a result, guests have to walk around the entire row of vehicles to enter the hotel. This can be very inconvenient for families with small kids, strollers, wheel chairs and anyone having to get out of the rain.
I did not stay at this hotel due to overbooking. booked reservation through Kyak on Saturday 8/8/15; received e-mail later in the afternoon indicating hotel was full; I was informed Kyak booked a room at another hotel which was about 39 miles from current location which was unacceptable. I was able to book at Hampton Inn on McKnight Rd directly myself. I am disappointed in reservation desk at Hampton Inn-Downtown and Kyak for not recommending McKnight Rd location
Easy access to everything, free parking
The hotel staff was exceptionally friendly, helpful..the best I have ever seen. In particular the woman at the front desk on the night of our arrival around midnight, was a true professional who went out of her way to make me and my family feel welcome, comfortable and "at home". I would stay at this hotel again, based on the exceptional staff. Also, the workout room has nice equipment and the pool was clean.
The room was amazing! Best price, location, and comfort. Has free parking for hotel guests which is amazing since most parking in Pittsburgh is valet or pay to park. Since you have free parking you can walk anywhere in downtown- amazing! Great staff! I had to check in earlier to get ready for my cousin's wedding and they were very accommodating. I haven't stayed in this nice of a hotel and great price, during Labor Day weekend mind you, in a very long time. Also they have a small market in the hotel and complimentary coffee all day! Good coffee with options. The only thing I didn't like was the breakfast but it was included and had basic breakfast options.
Clean, well-kept, and comfortable. The staff were attentive, friendly, and helpful as well. Breakfast was great and the location was an easy and short walk to the convention center and a number of restaurants. Will definitely book here again for future trips.
Great location for Downtown, easy to walk everywhere. Room superb, staff great, breakfast lovely. Could not fault it.
Room. contenental breakfast, free access to the internet through the business center, and not to far from the convention center. no shuttle service, my ankles, legs, and back were sore from all the walking I had to do.
Room was very clean. Great location.
Great location. Housekeeping left our door open for an entire day. Till 10 p.m. Anyone could have walked in and stolen computers. Anything at all. Wide open. Luke warm apology from the manager. He didn't seem very interested. Our 14-year-old was scared to stay after that. I paid for this???? No more Marriott for us.
People were great
Beautiful hotel great location loved it. We will be staying here again For sure.
Great location and amenities. Room was very clean but common hallways and elevators not swept or cleaned on a regular basis. Too bad since it is a beautiful hotel.
The staff was so accommodating;nice,friendly,& went above and beyond to make our stay enjoyable. Kickback 5:30PM awesome! Free breakfast was delicious! Shampoo/conditioner/body-wash are in large dispensers hanging in the shower,very ingenious!
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Amazingly helpful staff
The staff, including the valet works, are the greatest asset the Drury Pittsburgh has by far. The decor feels homey, location feels secluded in the middle of downtown. The size of the rooms are my only deterrent, but I have not stayed in a suite yet.
Hotel very clean. Staff friendly and attentive. Free breakfast and 530 happy hour very good. Only complaint would be room is a little small but room if fine
The hotel was opened exactly one month when we checked in on New Year's Eve. We loved everything about this hotel. The room were clean....the staff was friendly...would recommend this hotel and will stay there again. There was noting to dislike about this hotel.