Quality of food both in the 4 Seasons restaurant and room service!
Spacious rooms; excellent location; nice breakfast Looks very basic for a 5-star hotel; shower tray leaked; you have to pay extra for internet; small pool not suitable for swimming
you cannot open the windows ... so to much aircon !
Good breakfast, nice views Very expensive internet access - 20€ per day!
If you have had a pool and a poolbar on the rear side of the Hotel everything would have been perfect. Musik in the bar booring
the staff was great location was perfect clean there was no posibillity to open the window! that is horrible
Service_Room, although you cannot open the window. The Lobby, and Sauna team bath free of charge:) Internet: They charge 20 Euros a day for internet, or 2,5 Euros an hour!!! Internet is not a luxury any more especially in 5 stars hotel!
Hotel clean in the center of Sofia. Parking not free, it is non acceptable for Hilton cathegorie. Health center very bad, swimming pool not suitable for Hilton hotels small, not clean. Internet very very expensive EUR20 / day. Internet wireless often free on 5 star hotels novadays.
near city center, the windows do not open,internet is very expensive
The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old. The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.
Quality of accommodation, Performance of staff, value for money
Location Room was not well lit
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
The wide corridors and soundproof rooms.
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Comfort of bed, television and silence Price of food and no parking
“An island of efficiency & customer service.” Modern, very clean, well appointed. Wonderful staff & great restaurant, they packed a lunch for my train ride all was well
Great hotel, superb service, excellent breakfast.
Modern hotel, close to bus and train station, with parking. Checked in late at night quickly and without any issues. Hot breakfast in the morning was delicious and filling. Great value for the money. Definitely recommended. Background info on our stay: family with 2 adults and a child, and we drove to the hotel. Nothing at all.
Friendly staff and good clean room Restaurant closing early
Very clean and new. Reception staff is very friendly and helpful, recommended a good restaurant in the area. Breakfast is excellent!
Very nice room. Friendly and efficient service. Surrinding streets are not the most attractive, although only 5 minutes walk from the main street. Internet connection signal weaker in some rooms.
the decor was lovely, the hotel was clean and warm, the staff were very nice the staff whilst very nice were a little confused with things, the hotel is new and clearly the staff are still learning but they were good enough
very good hotel, friendly staff, I recommand this hotel to everybody who want to have good accomodation in Sofia.
Clean hotel, comfortable rooms, helpful staff, close to centre and good value for money
The staff was very helpful and understanding. They prepared a breakfast to go when I told them I would be checking out before the hotel's breakfast opend. When I needed to go to an ATM to get cash, the bellboy drove me to the nearest one in his own car. I was impressed.
Clean modern hotel with friendly helpful staff. Good decor and facilities None
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
Hotel staff very helpfull
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
Friendly staff, luxury hotel, excellent breakfast, close to the center
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
the central position optimal for business and leisure, good hotel structure and staff.
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
Great location! The employees at the front desk were very professional and helpfull.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
Very helpful staff from porter, reception and resteraunt staff
The rooms and service was good but it is very over priced. The cost
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
Rooms were large and very comfortable. No breakfast
hotel staff has been very kindly and useful for any request
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
It was clean, friendly and the breakfast was very good.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
nice spacious rooms communal areas a bit faded and tatty.
Very comfortable and well organized hotel. Staff very helpfull and polite. -
Nice and accommodating staff. Shower head broken and air conditioner barely functioning when I arrived. Staff fixed the shower but never bothered with the a/c. It was suggested I upgrade to a "premium " room for more money but I'm thinking even a standard room should have a/c. Also some thuggish looking weasels with mafia cars hanging around the tragically euro-disco bar. Very very 1980s.
Good location, good facilities, good restaurants
all when we arrived the bell-boy was not available and we was forced to wait him 15 minutes and after that we carry out our lugage in the room.
The room was very large, beautifully decorated. The bathroom was very comfortable, and the soaps, creams, shampoo, etc. were very nice in short, a truly deluxe room
The selection of restaurants and the gym room Furniture could be more new
vast modern room - but it was a deluxe. My ffriends were in standard rooms and they are olde - not Kempinsky level). Deluxe is very good value for 75 euros (breakfast for an additionnal 20 Euros! but I don't breakfast so...). Polite and helpful staff at reception. The staff in bars and restaurants is strange - wonder if they're rude or untrained or if they behave harshly with people they think are russian (I was with a group of russian friends)
Taxi service Breakfast was 20 euro !
Great Fitness Center with latest Equipment! Nice and comfy rooms recently redecorated! The Lobby and the restaurants are a bit outfashined comparing to the minimal style of the rooms. However it's a very nice hotel.
Fantastic gym facilities. Rooms are very comfortable. Breakfast is of poor quality. And ridiculous overpriced .
breakfast? everything from staff to rooms.............disgusted doen not deserve 5 stars
friendly staff TV remote control did not work properly, too small selection of programs
massage was not possible because the therapist had a day off so making a reservation is recommended (unfortunately two emails for making a massage reservation had not been responded to). Sauna and steam room are situated in the swimming pool hall and have to be attended with bathing suits.
The staff was very helpful and the facilities were superb!! None
just comfortable no
Staff, Clean rooms No other food or shopping open in the area. It is a business park, that was vacant for the holidays.
it's a beautiful hotel, very nice rooms, comfortable. It' s located in the business park of Sofia, so it's rather far from the city center of Sofia. Excellent choice however.
Friendly staff, good facilities, easy access to the city, comfortable and relaxing. I would definately stay again and recommend. No
Nice rooms Hard to find ; far away from the center
very well trained staff all round ! just one thing the coffee was always cold at breakfast .
clean hotel quiet surroundings far away from the city center - permanent traffic jams made the journey downtownm very bad
Store behagelige forhold Ikke umiddelbart
ok Bedre morgenmad
Receptionen personalet var vendlige og hurtige til at hjælpe. Træning af personalet i resturangen & køknet. Forbedring af morgenmaden den var under alt kritik i forhold til andrer 4 stjernet Bestwestern hotelrer jeg har boet på.
The hotel near to city center Hotel is needs renovation, there is no enough space to car parking.
Close enough to walk to city. Rooms spacious and very clean. Beds comfortable. Surprisingly quiet for a large hotel. Free internet. Helpful staff. Restaurant prices were high compared to some good restaurants in the city. Also, disappointed that traditional Bulgarian dishes were not available on the menu. Decor is a bit dated in bedrooms but that seems to be the norm in many hotels in Sofia. Close enough to walk to city but street from hotel to main street is very dark at night (possibly due to roadworks currently ongoing).
We like all must everything there..nice people..amazing food..good prices..good services We parc our car to the hotel area garage..and i left in the dash 3 euro and few other money..drive in from greece to bulgaria.. the day after we get our car to travel in bulgaria..the 2 euro was goin...now is not the 2 euro...because i tip them 5+5 levas about 5 euro..now is not the 2 euro ....was the principal... what about if it was at the car other moore important thinks..just think and act accordinlly...
Location 10-15 min walk to the center. Casino in the hotel Small room with a lot of not working staf (no aircondition, toilet work sometimes), the staff not nice and helpful (most of them)
Free of charge indoor swimming pool, free and fast wi-fi, free parking. A few minutes walk to the centre. The choice of breakfast was excellent. The staff were friendly and helpful. Will go again TV offer is poor
The great SPA that had such a variety of different massages. It was advertised that access to the pool was included but you had to buy a bathing cap for the relatively exorbitant price of 10 Lv
Spa was fantastic. Free gym and pool. And inexpensive spa treatments. Very dirty room. Found several bugs the locals call stink bugs. No wifi in room. Floor was dirty. Everything was dusty. Really gross.
nothing old hotel, need renovation. Staff not proffesional.
25-meter swimming pool.
upon arrival they gave us turkish delight and a card with the weather The heating was really low and couldnt be adjusted from the room. Food at room service was not the best.
Nothing Very chaotic hotel.
The best hotel if you like to visit Sofia and enjoy your vacations. Very good breakfast, spa and casino inside. Very helpful staff.
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
I liked the Italian restaurant and the loby no there was not
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
the bath salt not all the rooms has bath tub
Hotel Vega is new hotel. HV is better then some 5 star hotel in sofia.for example KMPNSKI When i was doing chekout, bellboy and a bodyguard went my room. For checking is everything there. when i asked tje recepcionist she said to me its the rule and we control rooms all check out. It's very bad. Not kindly. I hope tehy will changed this control method. After all, I recommend this hotel.
The food was delicious and the service was fantastic. The area surrounding the hotel offset it's four star status dramatically.
location not decided
The hotel has pretty all you need but the location is not too good.
The food was OK. The fitness was good. The massage was affordable.The staff was friendly.
cleanliness, comfort, friendly staff location, wifi didn't work in the room
It was very good.
Very comfortable and clean hotel (room). Good location. The staff is very helpful and polite. Excellent breakfast !!! Wi-Fi Internet was poor ( on 6-th floor )
it was clean, nice breakfast, nice service not enough toilet paper, someone stole our sampoo (the one we brought from home) and the same happened to the caple next to us, very expensive hairdresser's, they did not change our towels the second day (the first they had changed them)
The charming and pleasant presence of the staff. Good service and helpful staff. The breakfast was good too. For drivers it might be better guidance to the entrance.
Great staff, very helpful!
1. We found the same hotel room at almost half the price later - $63 including taxes - please reimburse us the difference!!! 2. We left very early the next morning and since the price included breakfast, we were promised breakfast packets, which we never received?! 3. Upon arrival, we requested about the rate if we call from our room locally and we were told "it does not cost anything locally, maybe a few stotinki (bulgarian currency)", but we were charged more than 1 Euro per minute??? Please refund us the money!!! 4. The room definitely smelled of cigarettes - very unpleasant, though we requested SMOKE FREE room!!!!!!
Location- walking distance to a lot of sights, Ladies Mkt, Market Hall, Serdica Station, shops, etc.. Accessible- 4 tram lines in front. I feel safe walking around even during the evening time alone. The staff are very helpful. The room is big enough, amenities are included, ac is working & not too loud, lots of premium English channels on tv:-). Its clean from the lobby to the rooms. Over all, if i have to go back again to Sofia, i'll definitely stay here again The wifi is ok, can send pictures but need to log on every now & then but works all the time. Breakfast is the same everday. I hope they do variations every other day? But its sufficient enough.
clean, good stuff and excelent internet conection. best for business trips
Friendly atmosphere, help to find good restaurant
We were told that the hotel has an air condition. But it was not usable,every 10 minutes the timer stopped it, and it was very hot in the room. I think ther is not an Air Condition. We told it to the stuff, but there was no reaction. The stuff is not able to give the simplest information.
Receptionist immediately identified my booking and was friendly and helpful.
The Location to the CBS
convenient for town center and bus station. availabilty of triple room
it was next to the center and clean and had 2 nice reception girls:) i stayed 2 days and my sheets were not changed and i don't know after how many days they change the sheets but in the other hand everything was clean
The bathroom combination with toilet makes it inconvenient to use toilet after someone took a shower.
We liked the professional and friendly attitude of the staff and will definitely use again
I didn't like the hotel. It was cheap and basic and very dark in the room see above
Exceptionally helpful staff
Nice room Very small hall. Small bathroom
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Location Bed and shower size
Nice staff, wireless working perfectly, right in the centre