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Room was spacious and very quiet. The bed was large and extremely comfortable, and the bathroom excellent with bath, shower & bidet. 1. Breakfast was rather expensive at 14.50 2. Staff seemed thin on the ground: those on reception seemed to be rushed off their feet, and we never saw anyone behind the bar, so we never bought a drink! 3. Wasn't very happy with them putting my dob on their own hotel database without asking me. (I requested it be deleted.)
Beautiful and comfortable
NH is upscale, contemporary and well-deserving of it's 5-star rating. The staff is very friendly, the amenities are excellent and best of all, it's a 10-minute walk from the center of the town. I would recommend the hotel for couples and families, the hotel is appealing to both. We had a great stay and would consider the hotel chain again.
young lady at front desk very helpful,also lady at dinner ;breakfast good but lacked hot food pool(s) were cold,esp indoor; pillow on bed far too high..had to resort to using blanket as pillow; instructions for operating aircondition not clear
Fabulous hotel in great location. Pool and leisure facilities were excellent
Good service, modern decor and good value for money. Also a nice swimming pool and leisure area. Not really! The Room Service Menu seemed very steeply priced!
The set price menu in the restuarant was both excellent value and quality
Great rooms, location, personel, service was great no
Very comfortable rooms, excellent bathrooms good position
Lovely bathroom really comfortable beds and smashing breakfast.
Proximty to St James Cathederal and center of tourist district. Did not have the luxuries and conveniences you would expect of a 5 star hotel. Was much more comparable to a 3.5 star hotel.
The location was fantastic right in the heart of the historical centre. As this hotel claims to be a 5 Star GL you do not expect to be told you have to ask for a bathrobe or complimentary slippers. Also there were no coffee/tea making facilities in the room which you would expect in this type of hotel.
Location, premises, atmosphere & staff Nothing
friendly service room too hot, no tea making facilities in room
location, location, location
The hostal itself is beautiful, a place to visit. It is perfectly located in the middle of Santiago. The food is very good and the staff very kind.
excelent location room was far away from the entrance of the hotel
First class ineverything. Beautiful location. Excellent breakfast. Nice staff. A superb hotel .
location not 5 star service
The location and the room Street noise
cleanliness was excellant,ideal location for town center, only 15 minutes walk be prepared for a wait trying to get a drink from the bar, never any staff
Big room Old TV
The swimming pool Should have had a room with balcony, this was not the case. Not a proper / comfortable bar area or residents lounge
It was friendly, large rooms, modern bathroom, clean and warm.
A lovely, spacious room and excellent buffet breakfast. The pool was not yet open for the year though it was being prepared. The walk into the historic centre, although not very far, was rather dull though it was possible to vary it slightly by going through the park.
location perfect for us expensive breakfast we went to a local cafe instead
Pool was out of order therefore a rip off
clean and 15 min walking distance to centre By no stretch of the imagination a 4 star hotel. we also stayed at the sercotel Los Abetos outside the town and there is no comparasion in the two hotels, though both graded as 4 star. It is a good 2 star by UK standards.
Internet service was not at a level that is acceptable - very slow in browsing
Good location, very friendly and helpful staff and nice breakfast.
God og venlig betjening nej
Perfekt beliggenhed, fint værelse og super mogenmad. I det hele taget god behandling Hvis man gerne vil ændre i reservationen og allerede befinder sig i Spanien bliver det besværliggjort af, at man i ikke kan foretage ændringen over telefonen og kun kan komme ind på en spansk hjemmeside. ------ I kontrakten står, at man kan ændre 2 dage før, men et andet sted står der at ændringen skal være senest kl 24 3 dage før. Det stemmer ikke overens.
Beliggenheden er fantastisk. Minimalistisk indrettet, rent og pænt. Var kun i kontakt med personalet i receptionen og her var servicen fin.
Pænt og ordentlig, god beliggenhed og veligt personale. Næh
It was nice hotel with bright and confortable rooms. The staff was attentive and very friendly. The breakfast was not a big deal, but it not make a difference to us because we liked the rest of what the hotel had to offer. We are not a big breakfast eaters. A simple cup of coffee with a toast would have done the job.
Near airport, good breakfast, good parking Thin walls - had to put up with snoring from adjacent room all night
A modern hotel that doesn't treat guests as numbers! Quite a way outside Santiago and no easy way to get to the city without using your own transport. This is not a good thing given that parking is so restrictive and restricted.
It's an excelent hotel. TV, big rooms, easy to park the car, good price. I did not eat the breakfast, so, it's was perfect. You need a car to be in this hotel.
Eficiency of hotel, good staff and technical confort internet inside room must be free of charge and fast
good facilities Not in walking distance of the city
I stayed there only for one night in a family room (that is a 2 double intercommunicated rooms) and i must say that it was pretty nice. All clean and very spacious. The hotel was pretty nice, very modern and the breakfast was okay ! Don't have any complaints about the staff. The worst thing in it was the far distance from the centre. If you don't have a car you'll be very limited, unless you're there for a congress or a football game.
Recepionist very helpfull and very informative
The spacious rooms, the hotel staff very friendly. The breakfast buffet has variety of fruits, yogurths, cereals, ham, cheese and pastry. Good deal for the price. Parking in the hotel is free. I like the family rooms that were two connected rooms.
value for the money shame about the weather
all the staff in good humour. I loved my room wake up in the morning and my door leads straight out to the fresh air. The man in the bar really frindly and helpful.
Very pleasant room in the old part of the hotel overlooking the garden. Location is right on the edge of the old town. Stopping outside to drop off bags at a busy time (6pm).
Very nice hotel in all respects. Nothing
The hotel was very comfortable and the breakfast was very good. I would go back again. I was in the front part and it was a very noisy bedroom to be in. I did stay an extra night with you and was moved to a much more suitable room.I did not feel I was on a race track.
Behind the stone facade at the front there was a beautiful hotel with a peaceful garden, and shaded rooms which were furnished with lovely old wooden features. The rooms had plenty of space and were tastefully decorated and were a treat to return to at the end of a day siteseeing.
Charming hotel with delightful character. Excellent facilities and convenient location
breakfast looking out at garden lack of bar food
I loved the garden and the birds, it was very peaceful and relaxing. No
Parking next ddor, central position (no driving], value for money, facilities No outloook, despite the ads!
virkelig et godt forhold mellem pris og komfort samt beliggenhed nej
Pool området åbnede først kl. 12. Bedre m. åbning fra morgenstunden
Vi havde fået bestilt en junior suite, lidt besværligt med alle de trapper og tunge kufferter. Ellers meget fint på alle måder
as there was a bar advertised but no bar opened most of the time
I like the facilities , the views. Very clean and modern rooms. Excellent treatment at front desk and employees
The hotel lacked athmosphere,--But the Receptionest was very Helpfull and plesent. The hotel did not seem to be a 5 star . The Hotel is situated down the hill from the town. I think I would prefer one closed to the town center.
The facility was lovely and the staff was very polite and helpful. We especially enjoyed the food in the downstairs lounge and restaurant.
The hotel was well situated and peaceful. It was modern and comfortable. It was a shock on departure on Saturday morning to discover that breakfast did not begin until 8am. This is OK perhaps on a Sunday but not what one would expect from this standard of hotel on a Saturday
The hotel was stylish and well-equipped in a nice location, within a 7/8 minute walk of all the sights of Santiago de Compostela The breakfast was expensive for the buffet display on offer - and our waitress was rather casual, lacking customer service awareness.
Friendly staff, able to book in and check out early due to flight arrival and departure times. Restaurant food excelent. Expected the room size to be bigger possibly due to the photo shots shown on the web. Room size was ok though.
The Palacio offerred 5 star accomodations at 3 or 4 star prices. The room was quiet, large, beautifully decorated.
area positiom poor
in a very quite area of the city and the mini bar though limited free in common with most spanish hotels there was no tea/coffee facilities in rooms
The room was very comfortable, both it and the bathrooms were very clean with good selection of soaps etc. Cleaning staff friendly too. The pool is lovely but very small, the steam room (turkish bath) didn't work very well and it would be nice to have a better selection of english speaking tv channels
The receptionist was very helpful with maps etc. Pleased that an internet terminal was provided free of charge. Location - a good 20 minute walk from the town centre
Excellent service in a luxurious setting with spacious and comfortable rooms for a great price. Would stay again.
room service,space of room.
We stayed at the hotel during my son's wedding with a large group of family and the staff were really helpful even with providing us with a room on the wedding day so we celebrate before leaving.
comfortable room, good bathroom, 15 minute walk (up hill) to Cathedral and old town, free parking on site Wifi was painfully slow and ground to a halt once everyone else in hotel starting using it, meals from restaurant at dinner had a distinct whiff of out of the freezer and in to the microwave
Well situated hotel with helpful English-speaking staff. Modern nice building with pleasant and comfortable rooms. Near to city centre and next door to a big Hipercor-Corte Ingles department store. No tv-channels in English.
Excellent breakfast, nice contemporary art work around the hotel, mostly pleasant helpful staff, good car parking. Long walk to the Old Town, easy to get lost, better to take a taxi, no English language help in the dining room.
The hotel was central .
It is a good city hotel; close to the old town on a bus route and a free underground parking, everything was correct. The sound proofing of the rooms was insufficient.
Visiting the Cathegral and generally wandering around the old town which is compact and very interesting. Enjoying the excellent food, wine and the friendleness of the Spanish
Very good location, good price and comfortable.
Location and servicses are good, but the room given to me was very small.
Location Very noisy and lady on desk not helpful.
Very central to the city centre, quiet area, small but comfortable room with all facilities
Very central and convenient both for all the sights of the old city and the shops of the new town.
Convenient location. Radio in the room. Possibility to use computer. Late check-in although in the end we got the room earlier. Room was rather chilly.
An excellent basic hotel, perfectly situated on the edge of Santiago's old town. If you are looking for 4 star comforts then maybe it is not for you but if want a convenient, friendly and value for money base to explore a lovely old city then this is perfecr.
Central, easy to find, well-run and efficient. The room was'interior' so no view at all but extremely quiet. Room was basic, though fair for this type of hostal. The single room was overpriced,for the quality of the room, but this is always the case when compared to doubles or twins.
Centrally located and within 2 minutes walk from the bus stop. Room is clean and quiet. Bathroom is small but clean.
'English Breakfast' cold and not replenished quickly,
the decoration. the cleanliness of the bathroom. We changed room once and the new one wasn't better.
Excellent! Great hotel!
Very nice hotel, but seriously overpriced. Outdated 1980's decor and style.
I loved the ease of staying at the Gran Hotel Santiago, the room was quickly and efficiently cleaned and everything was tidied nicely. My son (6 years) said we have to stay there again for their toasted ham and cheese sandwiches! I'm allergic to fish and when we didn't understand some of the items on the dinner menu, they carefully wrote a translation so that I was reassured about what I could and could not eat. The hotel is really well placed for going into the main town of Santiago, we actually walked all the way because the bus didn't turn up. It is also close enough to take a taxi back from the town centre, without it costing the earth! I thought the cooked food for breakfast was not good, the quality of the sausages and eggs were terrible.However, they also had pastries, toast, cheese etc so there was plenty else to choose from. In the room, the TV does not swivel so you can only view it from one bed. Minor problems compared with the rest of the place.
I was meeting a very good friend that I hadn't seen in six weeks. We stayed in for three days straight and ordered room service. The staff offered complete privacy which was wonderful. My friend and I will always remember this time we had together to talk, talk, talk. Yes, unfortunately, the trays from our room service were not picked up promptly. It was a bit embarassing to see them accumulating outside our room especially when we took the time to inform the staff that they were ready to be picked up. We felt a bit ignored.
New and clean. No restaurant
good ratio quality/money
really close to the city centre, 15 minutes walk. Nice bed, good bathroom.
The hotel was fabulous and the rates we got with yourselves were excellent, 75 euros per night for the room for bed and breakfast, unbelievable!
Der var deljigt fredeligt og roligt. Personalet var meget venligt og service minded. En stor følelse af trykhed. Meget bekvemt at bo så centralt i Byen. Her vil jeg gerne vende tilbage igen.
God beliggenhed centralt. Udmærket hotel til prisen
God beliggenhed i forhold til den gl. bydel. Ingen støj. Svær at finde. Ligger på 2. sal ud til Plaza Galicia.
The architecture of the hotel, very good restaurant, good quality price, friendly staff
Everything was excellent, location, food, staff and design of the hotel
Staff, food and atmosphere none
This beautiful hotel in a converted antique building is a model of design and service. The rooms are elegant and comfortable; the grounds are extensive and beautifully landscaped; and the service is perfect. It is outside of Santiago de Compostela in beautiful countryside, a short cab ride from the center of town. It was a wonderful, wonderful place to stay. I would not change a thing about this place. It is completely perfect.
The restaurant was excellent. The menu and cuisine were superior. They also provided free access to the mini-bar. The staff was very helpful. Overall, we were very pleased with the hotel. The English language TV station that was not working. They also did not have any tourist information available.
I travel about 100 days per year, but seldom find a hotel that has such a good price/quality. Nice people, fantastic rooms, nice restaurant and superb breakdfast. Everything is clean, the bed is of a quality as you wish to have it at home, etc. Nothing but positive feedback!
Personalet var venligt, imødekommende og hjælpsomme. Ikke alle talte engelsk, men engelsktalende personale kunne tilkaldes, hvis det var nødvendigt. Værelset var pænt og rent. Der var annonceret med et skrivebord. Dette var dog meget lille og blev brugt til et TV. Et lidt større skrivebord og en stol i passende højde.