Puerto del Carmen Hoteller

Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.

pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.

Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.

The facilities, the quality of the Hotel, the shows

I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.

Close to the beach The dinner. The meal in the buffet was really very low quality.

Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.

The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin

Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned

location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels

Full of Irish Rooms a bit small, no air conditioning

The location, being beachside and close to the shops and facilities at Puerto del Carmen

Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay

Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.

Great buffet food and restaurant staff, nice quiet poolside and good size, comfortable rooms. Initial room allocation was not interconnecting, meaning we had to move all our cases to a second pair of rooms. Hairdryer in room was low powered.

It was in a good location within Puerto del Carmen Very unfriendly bar staff near the pool area

Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.

Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.