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Common areas were too warm, but the hotel was awesome otherwise.
Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
Great location. Clean . Comfortable bed. Noisy downtown location.
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
Staff welcoming and courteous. Good size rooms and facilities excellent
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
Beautiful, excellent location No coffee or non caloric sweetener in room
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
All of the staff where extremely helpful.
the staff were extremly friendly
Friendly helpful staff, very comfortable room, excellent service
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
The helpful staff Could benefit from air conditioning
Fantastiske faciliteter, smukke omgivelser. Skønne restauranter på hotellet og lækker spa med udendørs tag-pool. Jeg havde fået indtryk af at der var gratis adgang til pool-området, hvis man blot skulle benytte poolen - og ikke have behandlinger. Det kostede imidlertid penge, hvilket jeg synes burde være inkorporeret i værelsesprisen.
Hotellets indretning, af flere ældre bygninger. En høflig betjening og udstrakt service. Det ville hjælpe på at holde varmen, hvis der kom termoruder i værelset.Det var svært at holde varmen i januar.
Dejligt, flot og godt belliggende Hotel, med venligt personale.Prisen uden mulighed for afbestilling var fornuftig. Gode og renlige værelser uden støj. Morgenmaden var super lækker med stort udvalg.
Beliggenhed var i top. Det prøvede at leve op til at være et fint sted med faldt til jorden. Der manglede ofte forskellige ting på morgenbuffeen og servicen var ikke i top.
Dejligt hotel - fremragende morgenmad, der dog koster ekstra 200 kr; men vi havde problemer med et airconditionanlæg der ikke virkede og ikke kunne laves før næste dag (og der skulle vi rejse!). Det trækker ned når det er et Hilton man bestiller
Det var utrolige venlige mennsker som jobbet der der var pent på rommet,og på hele hotellet vi var 8 damer som er fornøyd,og beliggenheten var midt i bliken. Var overrasket over man trak 5000 kr av kreditkortet for vi 4 personer som stod på rommene da vi ankom mye penge for sikkerhet man burde ha skrevet noget om det på forhånd.
Det ligger meget central på Royal Mile og tæt på Centralstationen. Og man får en skriftlig undskyld for evakuering af hotellet om natten grundet falsk brandalarm. Rigtig god morgenmadsbuffet.
Perfekt beliggenhed og helt igennem velfungerende hotel
Personalet i receptionen var meget elskværdige og hjælpsomme og gjorde der absolut bedste for at hjælpe gæsterne. Min hustru og jeg boede på dobbeltværelse af en fin standard og værelset var rummeligt og ikke så sammmenpresset som man af og til ser på andre hoteller. Ja, det virkede uhensigtsmæssigt at hotellets yderdør til gaden stod åben så at sige i alle døgnets 24 timer. Da vejret var pivende koldt og til tider særdeles stormende betød det at receptionspersonalet var blåfrossen og havde stærke forkølelsessymptomer. Vi er bestemt ikke sarte, men det havde klædt hotellet at tage sig bedre af sine ansattes ve og vel da de trods alt er hotellets ansigt ud af til og kontaktpunkt for gæsterne. Vi er meget skuffede over hotelkædens manglende forståelse overfor et iøvrigt rigtigt godt receptionspersonale,.
Super beliggenhed på the Royal mile i gå afstand til alt. Hotellet fremstod pænt og rent.Personalet var utroligt venligt og hjælpsomt.Morgenmaden er dog lidt dyr.Man bør lade bilen stå ved hotellet da trafikken i centrum kan være meget tæt og tidskrævende.
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Attention to detail, throughout the hotel
The room was excellent , staff were extremely helpful and polite .
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
The comfortable rooms and central location and choice to stay in the Hotel or not.
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
beautiful design, great location, friendly and helpful staff
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Fantastisk beliggenhed, tæt på alt. Dejligt stort værelse og et stort badeværelse/toilet. Gode faciliteter, hyggelig lobby. God plads alle steder. Sødt og meget hjælpsomt personale.
Centralt beliggende. Fin morgenmad. Høflig betjening.
Flot hotel med fint interiør, gode værelser med al nødvendigt udstyr og god plads, dejlig morgenmad, venligt personale.
Dejligt og velfungerende hotel med fremragende beliggenhed.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
very very good had all we required Evert up its standard
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Lovely room, thoughtfully decorated, wonderful service.
Hotel staff are very attentive and quality of the meals excellent.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
The rooms were clean and comfortable and the spa was very relaxing.
Friendliness and helpfulness of the staff.
Excellent room. Sauna, steam room & pool facilities very good.
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
The location was great and the views were beautiful from the roof top garden. We absolutely loved our room. The staff were all extremely friendly.
Beautiful room furnishings, Bose stereo system, floor to ceiling windows, glass shower stall, separate bathtub. Very lovely roof garden and communal lounge area. Very accommodating staff.
Staff A bit difficult to find your way around the facility the first time.
Excellent service and very responsive and warm.
Greeting very good. Overall impression, beautiful decor rooms and very helpful staff, intimate home from home feeling. Breahfast choice and quality very good, I appreciate it was cooked to order but took a little longer than to arrive than we hoped. We had a train to catch and had allowed one hour for breakfast and had to rush our food.
I felt very comfortable from the first time. It was like I was staying in a house and not in a hotel. Big room, mighty lighting, good service. Tasteful breakfast but very small portions. Order more than 3 dishes!
The service was beyond my expectations, I loved my stay in the Howard The fact I had to leave
It was a wonderful hotel. The staff was great, the service was excellent.the location was wonderful.
It takes an enormous effort to make hospitality appear this seamless. From the moment we arrived nothing was too much effort, yet everything was done with a discretion that made our stay a truly pleasurable experience. Leaving.
personal service, beautiful room, excellent breakfast menu, attention to detail.
The Howard was staffed by friendly, helpful and knowledgable staff. We didn't dine but breakfast was delicious and we will be back to sample the afternoon tea!
The Howard has an amzing "butler" system where a number of butlers attend to your every need. They are the most accommodating small hotel that we have ever stayed in. It is like being in an upper class private British home with elegant surroundings and service to match. Absolutely nothing.
Beautiful building, large room, excellent staff, fine food no problems
The staff were very nice, the rooms very comfortable. The decoration is very special and pleasant.
There was a smell of sewage coming from bathroom reported at check out
The whole experience was fantastic. The Staff were very friendly and helpful, the room was clean and luxurious. We were even treated to our breakfast in bed. The only thing I didn't like was leaving :(
The question is what we did not like. The answer is nothing. The staff were attentive, friendly, and knowledgable (or able to find answers quickly). The atmosphere, the service, the services were all wonderful. They treated everyone as lords of the manor. The afternoon tea was, relatively speaking, the weak point.
The facilities and decor made the hotel truly special but the size afforded an intimacy and feeling of privaleged exclusivity that made it truly memorable.
Service, relaxed atmostphere, the decor was superb this lead us to Georgian Antiques in Leith. The food and also the location. We cant wait to return. Told all our friends about it.
It felt very private The breakfast was not brilliant and the lift was broken during our stay and unfortunately we were on the top floor
The suite was a very good size, having breakfast served in the room was an added bonus and the jacuzzi bath an unexpected treat. Recommended.
The staff and service were superb. The in-suite facilities were great. The huge spa bath was very welcome after a long day. The view from my top floor room was amazing - and the food was absolutely first class. I would not hesitate to recommend this hotel to others, and I will stay here again without doubt. The hotel is quirky. It was previously time share apartments, and some of the decor in the communal areas is in need of updating.
The staff were friendly and welcoming, nothing was too much trouble. My Classic Suite was beautiful - exceptionally comfortable, spacious and clean. The bathroom was especially good with its huge kidney-shaped bathtub! I would highly recommend the Edinburgh Residence and hope to stay there again.
warm freindly . great service. large rooms . clean .great vaule at price booked at.
The staff was extremely accommodating, and the suite was beautiful, the bathroom huge.
Really friendly welcoming staff. Room was beautiful. Huge bedroom with huge sitting room. Very elegant. White toiletries and big high quality towels. Excellent cooked breakfast brought to the room. It was like staying in a country house. Luxury in the best sense
Relaxed atmosphere in sumptuous surroundings. Not applicable
Ideal location for the city and the ambiance of the hotel. Breakfast service was very good sets the day of to a relaxing start 4th stay at the Edinburg Residence and standards are dropping. At checking in handed a key and left to find our own room in the bowels of the hotel then faced with a trek back up to reception then back down to car park to collect luggage then back again, Toilet seat falling off, wall paper loose and loose floor tiles. Not what you expect in a 5 star residence
out of this world- service, comfort and a real treat
Venlighed og beliggenhed
Nem parkering udenfor hoveddøren. Centrum i gåafstand, 10-15 minuttter, Nemt at komme til lufthavnen fra hotellet. Skal betale ekstra for engelsk morgenmad. Internetopkobling fungerer ikke
Meget venligt personale.Charmerende lokaler med udsigt til en usædvanlig gårdhave.Velbeliggende i forhold til centrum. Er støvallergier - for meget støv på persienner. Ellers alt OK.
Miljøet, det gamle byhus med alle krogene. Der kan sagtens rettes op på morgenmaden med en smartere afvikling, især i weekenden.
Dejligt værelse, fin morgenmad