Scandic Sydhavnen

Breakfast ok, but guests were asked to get butter from the same tray (as oppose to have their own butter packages). Small thing but I did not like to get my butter from the same tray as anyone else. I saw several people who ate with the same knife they used to get the butter with. Not good hygiene.

Cleanliness. For two day is in a row my room was not cleaned. When I asked why they did not clean my rook I was told that for "environmental reasons" I had to order room cleaning separately. Nobody told me about that at check in. I agree to reuse the towels but to pull the 'environmental card' so that the hotel can save money on cleaning the room is something only Scandinavian can understand and it undermines the credibility of a hotel chain like Scandic. If you do not clean the rooms how can I as a guest be sure you clean other parts of the hotel I do not see? My son stayed with me for a weekend. He forgot a jacket in his room and it took the hotel 3 days to get the jacket out of housekeeping and give it to me due to lack of organization. Only when I got mad the evening prior to my checking out did they manage to get hold of the jacket. Very unorganized. Secondly the room I stayed in was right next to a marshaling yard and the trains for the new Metro in Copenhagen began to be noisy around 4:30 am. I have stayed in the hotel several times in the past but will not come back again. Something changed (management, directive about savings from the chain or they are just plain disorganized).

Bed was to soft for adult males unfortunately

BED!