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Ulemper: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Ulemper: "Everything was OK"

Ulemper: "Flight got cancelled"

Ulemper: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Fordele: "Fantastic gate agents!"
Ulemper: "The food was terrible."

Fordele: "Very professional"
Ulemper: "Lost luggage"

Ulemper: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Ulemper: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Ulemper: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Fordele: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Ulemper: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Ulemper: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"

Fordele: "Perfekt"
Ulemper: "Dårlige høretelefoner"

Fordele: "very attentive crew"
Ulemper: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Ulemper: "lost baggage"

Ulemper: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Fordele: "Friendly hostesses"
Ulemper: "Flight was delayed 3 hours"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Fordele: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."

Ulemper: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Fordele: "Employees were very friendly"
Ulemper: "The seats were very small"

Fordele: "Flight crew very nice"
Ulemper: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Ulemper: "Very slow service at checkin, was not even available when I arrived at the airport"

Fordele: "Comfortable and well laid out seat area"
Ulemper: "Food was a little substandard for business class"

Fordele: "Snooth and efficiënt with a KLM service"
Ulemper: "No entertainment"

Fordele: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Fordele: "Comfort was better than on the previous Dash-8. Food was OK."
Ulemper: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Ulemper: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Fordele: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Ulemper: "You are almost always late!"

Fordele: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."

Fordele: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Ulemper: "That it didn’t happen."

Fordele: "The leg room, was surprisingly roomy"
Ulemper: "The food and that there was no entertainment."

Ulemper: "Customer service"

Ulemper: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Ulemper: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Fordele: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"

Fordele: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Ulemper: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Fordele: "Good Experience"
Ulemper: "Nothing much"

Fordele: "Short flight with good communication."
Ulemper: "Nil to complain."

Fordele: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Ulemper: "Crowded seating, wake-up for breakfast service two hours before arrival"

Ulemper: "Bag was lost"

Fordele: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Fordele: "Flight was delayed for three hours and was a very stressful flight"
Ulemper: "Flight was not on time and got to destination very very late pier management of aircrafts"

Ulemper: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Fordele: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Ulemper: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"

Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"

Fordele: "Nothing much"
Ulemper: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"

Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."

Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."

Fordele: "N/A"
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."

Fordele: "N/A"
Ulemper: "N/A"

Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."

Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."

Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."

Ulemper: "My luggage was lost and still not found"

Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"

Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."

Ulemper: "late. support afterwards was awful."

Ulemper: "Pay for a coke?"

Fordele: "Everything"
Ulemper: "Nothing to hate"

Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Ingenting"

Ulemper: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"

Ulemper: "Expensive rates on luggage"

Ulemper: "Not enough characters to express my disappointment."

Fordele: "Internet not working. Horrible."

Ulemper: "Should at least serve some water"

Fordele: "Power in the seats!"
Ulemper: "That plane was so hot!"

Fordele: "First time using SAS and very pleasant trip"

Ulemper: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."

Fordele: "Punctual and very cordial staff."

Ulemper: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."

Fordele: "Super Ontime"

Fordele: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Ulemper: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Fordele: "I was able to get to my destination safely b"
Ulemper: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."

Ulemper: "The 70 euro bag check fee"

Fordele: "Great!"

Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."

Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."

Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"

Fordele: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Ulemper: "Delayed, charged even for water:("

Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."

Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."

Fordele: "they were quick and apologetic"
Ulemper: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."

Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"

Ulemper: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"

Fordele: "Slept great."
Ulemper: "Woke up."

Fordele: "No delays, early landing which made my 50 minute layover seamless."
Ulemper: "I have no complaints"

Fordele: "I arrived alive...."
Ulemper: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"

Fordele: "we didn't crash"
Ulemper: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Ulemper: "Not enough room to work on laptop."

Fordele: "fast boarding"
Ulemper: "uncomfortable seats"

Ulemper: "I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine."

Ulemper: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."

Fordele: "Staff was friendly and helpful- finding the proper terminal was fairly easy even without assistance got the tickets for a great price ( need to use an actual credit card as your bank card WILL NOT work for booking although the bank card will work in the shops with in the airport which made life nice as I was able to get a coffee shortly after exiting the plane"
Ulemper: "My only complaints are beyond the position and abilities of the air line or staff - although a few of the flight attendants seemed a bit tired"

Fordele: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."

Fordele: "Will never fly Norwegian again. They are price gaugers"
Ulemper: "A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage."

Fordele: "機材が新しい"
Ulemper: "機内食 35ユーロのコスパが全くない"

Fordele: "I am a over weigth and is ok for slim people"
Ulemper: "Few space for wide"

Ulemper: "Kiwi.com doesn't work with Norwegian seat assignment issue could not f"

Fordele: "Excellent, first time."

Fordele: "Fast"
Ulemper: "Nothing in particular. I've had long delays with Norwegian but not this time."

Fordele: "Needed to check in bags 24 hrs before the flight and do it online otherwise you have to pay $100 at the airport instead of the normal $35. It was extremely difficult to even tell if I needed to pay for checked luggage at all, when I tried to login to checkin I got an error that said "A technical error has occured""
Ulemper: "Baggage fees are a total scam. $35 over 24 hours ahead of the flight paid online or $100 at the airport. No where does the ticket tell you this."

Fordele: "Movies were free and food. Food was fine."
Ulemper: "The flight was delayed, but no information came from Norwegian. They changed the gate 3 times with a marching of hundreds of people including the flight attendants. Still no information. Three hours after the flight was to take off, we heard that we would be "next", whatever that means. Finally, a plane came to the original gate and we boarded. Then we were told that there was a technical problem with the aircraft. We waited 45 minutes on the plane at the gate. Then we were told to exit the aircraft so that they could "change a flat tire on the aircraft." I kid you not, a flat tire. So as we were exiting, they told us to STAY on the aircraft as they fix the flat tire. We waited another TWO HOURS (three hours in total on the aircraft, seven hours in total late). We arrived nearly EIGHT HOURS LATE in Copenhagen. I understand that things go wrong, but the LACK OF COMMUNICATION by Norwegian Airlines to the hundreds of confused customers is UNACCEPTABLE."

Fordele: "On time departure and arrival. Friendly staff."
Ulemper: "Even water is for sale, but to be expected for a budget airline."

Fordele: "Super nice clean plane Friendly accommodating attendance"

Ulemper: "Norwegian did not offer information about which terminal the flight was departing from."

Fordele: "Norwegian offers great prices and is pretty transparent regarding their extra fees"
Ulemper: "I didn't like the check in process from CPH to LAS. It could have been better organized"

Ulemper: "I would definitively avoid using this airline again. Multiple fctors. One kf them is the poor attending by the crew. Really bad service, water..3$?? Blanket 5$?? If you dont pay for food before your flight, crew totally ignores you when the deliver. They should offer a cup of water as minimum"

Fordele: "Short flight."
Ulemper: "No entertainment. No services provided."

Fordele: "the flight itself"
Ulemper: "the people"

Fordele: "There was enough footroom that I could straighten my legs in coach. Most comfotable overseas flight I have ever had. Great selection of movies."
Ulemper: "LAX going through rennovations. Had to take the bus to the airplane. They tried to cram too many people on one bus and had to offload some because they couldnt shut the doors. No free plain water offered on the flight. Had to buy all beverages."

Fordele: "Almost nothing"
Ulemper: "Flight late by 3 + hours"

Fordele: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Ulemper: "Cabin was cold, drinks, meals, services were bare minimum"

Ulemper: "My baggage was lost"

Fordele: "Self check-in and boarding procedures Seat spacing"
Ulemper: "Mobile App could be better Amenities"

Fordele: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."

Ulemper: "Well, due to a delay from Bergen to Copenhagen, I barely made my Copenhagen to Boston connector flight. The crew did their part to make sure I didn't miss my connecting flight which was terrific, but my check-in baggage did not make it (I hope it is still in Copenhagen). Normally I wouldn't grade so hard, but my check-in luggage was also mishandled on my connecting flight two weeks ago from Copenhagen to Oslo, causing me to miss my initial Oslo to Tromsø flight and settle for a later one. So two mishandled check-in bags out of six flights over a three-week period is not a good ratio. To be honest, if my baggage appears tomorrow I will be annoyed but not too angry. If not and it's lost, well, I love Norway and Norwegian patience, but conscientiousness is a good thing, and Norwegian or not, carelessness is a bad thing. I hope my luggage arrives tomorrow so I can forgive and forget."

Fordele: "787 dreamliner was ok"
Ulemper: "$260 dollars to check 2 carryon bags that weighed 11kilos and would have been allowed on any other airline for free...."

Ulemper: "Terrible customer service. They will change the requirements for check in multiple times to ensure you can't get on your flight. We had to book new flights and missed two days of our vacation because they wouldn't let us board the flight we originally paid for. They also refused to put us on another flight that night."

Fordele: "It's low budget so nothing comes with your ticket. Everything is extra. But good entertainment options and overall comfortable flight."
Ulemper: "Plane was very cold. Overnight made sleeping difficult. Felt like it was a gimmick to get people to buy blankets on board."

Fordele: "The airplane itself is lovely."
Ulemper: "The entertainment selection. More Norwegian and Scandinavian choices would be nice."

Fordele: "That I had a whole row to myself...thanks for not overbooking?"
Ulemper: "Baggage fees No complementary meal(s) No instruction on having to recheck baggage at layover airport SERIOUSLY!?"

Fordele: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Ulemper: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."

Ulemper: "I'm trying to solve that issue but their is no help . I was going to the airport before 3 hours but my car start acting weird and I got over heated . I called taxi and I went to the front disc airport at 9:55 pm and their is no one at the front disck to help me . I called Norwegian air line but they said .they cannot put me on another flight . And I have to call kayak . Can you please call me at 3215574277"

Fordele: "The 2 board system, one from the front one from the back"
Ulemper: "Too tight quarters"

Fordele: "I loved the flight"
Ulemper: "Paying for water is somewhat strange"

Fordele: "Not very full flight so lots of room. The free wifi is great"
Ulemper: "Late departure"

Fordele: "Price was competitive, plane is new."
Ulemper: "Lines at check-in were long. Odd feeling that most passengers did not get even cup of water on long oversee flights, unless they do not pay outrageous meal prices in advance or in flight. I gave up my meal to my young neighbors, because I could not eat while they were hungry. Norwegian went way over board with their frugality."

Fordele: "We took the flight from Stockholm to Copenhagen so its only an hour no food but they did serve drinks. Boarding was quick and easy and everything went very well"

Ulemper: "Spacious and comfy. Glad everythibg was on time."

Fordele: "fast check in & baggage drop, on board wifi"
Ulemper: "Wifi is only available up in the air with a very slow connection! No free beverages"

Fordele: "This was my first time traveling with Norweigan. Beautiful new Dreamliner, pleasant flight attendants, value for money free wine with dinner."
Ulemper: "On a long haul flight such as this, pillows and blankets should have been offered."

Fordele: "Happy to have free wifi onboard"
Ulemper: "To get onto the plane, there were shuttles the plane that took longer than necessary. More a problem with airport than the plane."

Fordele: "price great , stewardesses nice."
Ulemper: "Massive lineups for baggage drop even with the baggage tags. machines not working on one of our 2 trips. No people to talk to, confusing."

Fordele: "Delay of 1/2 hour which is the shortes imate delay on 3 Norwegian flights in 3 weeks."
Ulemper: "No leg room on plane. No boarding process. Food at a fee including water. Furthest gate from terminal. No connection information. No ground staff to address delay of next plane."

Fordele: "Seats had more legroom because magazine section is mounted higher on seat. Able to check 1 bag at no extra cost"
Ulemper: "Nothing."

Ulemper: "The luggage weight limit--22.5 kg is better suited to us especially when we stay a month or so cruising."

Fordele: "Wifi on all flights was great! As well as everything else including service etc."
Ulemper: "There was no online check-in for any of my Norwegian Air flights..... Found this to be very odd? Everything else was great."

Fordele: "Theta to Copenhagen was a really nice plane with a lot of room."
Ulemper: "No complimentary beverage :("

Fordele: "Take off was great, smooth."

Fordele: "Giving the short (expected) seat pitch, the recline that also moves forward the seat bottom is always great. (I don't understand why more budget-carriers don't use these, as the design has been available for decades!!) Thanks, Norwegian!"

Fordele: "The entertainment choices were good. The crew was as accommodating as they could be."
Ulemper: "Snack Bar staying closed for the first 2-3hours of the flight while people who ordered ahead got slowly served sucks. I tried to go online and order a meal ahead of the flight but the option wasn't given (if it was, it wasn't clear). There is room for improvement in this matter."

Fordele: "Your staff was friendly. The seats were comfortable. The good was awesome."