El Cortez Hotel and Casino

Personalet var mener, og ikke hjælpsomme

Værelset var fint og rent. Beliggenheden er fremragende, og prisen var rimelig

Personale

Bruseren var i stykker. Parkeringsbetjenten var uhøflig. Og klimaanlæg fungerede knap. Kaldte det

Pictures of rooms on your site where in new part.

When we arrived, we were out in rooms in the OLD building. Not happy.

I did not like anything the bed was I bed I ask for 2 the room was two small I had to stay at another hotel across the street I did not get anything I ask for

I did not like the stay at all it was terrible

Location of this hotel is excellent - right in the center of the action on Fremont Street

Our room was right next to an outdoor speaker that played music until 2:00am. The room was old and not well appointed. But it was cheap by Vegas standards. This is a 2 star hotel at best.

The supervisor was top notch and changed our room after learning of the issues.

The room air conditioning was broken and set to freezing temperatures and the bathroom was unclean with hair stuck to the walls of the shower. The front desk clerk was passive aggressive and rude.

The housekeeping staff did a good job restocking the room each day.

I booked online, and was offered an upgrade to a "Cabana Suite" for a holiday weekend. Mia culpa, I did not do extensive research since I know that a cabana is usually poolside and a suite is usually a large hotel room with a sitting area as well as a sleeping area. The El Cortez Cabana Suites are neither. It's an older looking motel that has had the name El Cortez slapped on it. My room was no more than a Motel 6 hotel room: a king bed, a chair, a desk with one of those metal-and-vinyl chairs you see in schools or churches, a dresser that you couldn't access because the mini fridge prevented the sliding doors from opening on one side (where the drawers were). The bathroom did have a nice shower, as some pointed out, but the location was behind the parking structure for the actual El Cortez Hotel. There was a security guard outside the door because the neighborhood was more than a tad sketchy. We couldn't have guests without coming to the lobby to open the door for them - they wouldn't buzz in our friends. When checking in (with bags in hand) they made me fish out my room key before buzzing me into the lobby; it was not very welcoming. Yes, there is candy on the lobby desk, but the person sitting at the desk almost didn't smile once in three days. Often at night it was a security guard talking on her phone with friends and didn't even look up to acknowledge us. I felt cheated out of a promise made by the name of the hotel - if you're going to offer someone who starts to book a room in the casino tower a "cabana suite" as an alternative, then it better have a pool or be an actual suite. A renovated Super 8 Motel is NOT what I think of when I read "El Cortez Cabana Suites". Had this hotel been $50 a night, I would have been tipped off, but at almost $200 a night for the holiday weekend (including their nightly "Resort Fee"), I was expecting MUCH more.