Villa Las Margaritas Caxa

We have to be honest since we had a terrible start at the hotel the only things we liked was the breakfast and the helpful way IRASEMA at the fronk desk managed the whole situation ..THIS YOUNG LADY deserves a better position at the hotel she is extremely dynamic has a great carisma and knows every single details of the hotel..For those kind of people we all should give a recommendations..Thanks to her the Management heard all what happened to us and changed the room.. also a big thanks to the Manager Ana Maria for have the touch to make feel us better after so many misunderstandings and for the room change.

As a Genius Traveller They didn't respect my early check in hours after long irrelevant explanations and 2.40 hrs waiting they gave us a terrible old room with broken sink and dirty corners ; The Hotel Manager changed us later to a better room but this one had a mass of mosquitos ...Terrible !!! the room was on the 2nd floor under the restaurant at 7 am you start to hear how the people coming to the Rest. are moving chairs and the tables you can hear every single noise from the 3rd floor.. If you booked your room with breakfast included then you must give the voucher requested by the restaurant personal which is definitely unpolite , not motivated not even good morning , they confuse the guests explaining the voucher situation or taking something from the menu .. everything look apparently a cute traditional thematic hotel but when you see it with other guys is a big mistake ... DANIEL and MARTHA at the reception are like not motivated to work here and Martha is really unpolite .. a terrible experience ...I took a lot of pictures to prove the status of the hotel and to be honest for the price I paid for a triple room I would better go to Fiesta Inn or try another hotel in Xalapa...