Hotel Residenz Düsseldorf

Igennem mine 30 år med mere end 150 rejsedage pr. år, har jeg aldrig oplevet at skulle betale 3.600 kr. for et værelse som maxværdi er 300 kr

Noisy and room smelled of cigarette, staff unhelpf

Location is OK. Not too far from where stuff happens (main station mainly), but not a particularly nice area by itself.

The room we were given smelled very strongly of cigarette. We immediately complained but the only member of staff there at the time told us the hotel was fully booked for the night so we couldn't switch rooms. He said he'd get back to me once he spoke with the owner, but he never contacted me, neither by phone or by knocking on our room. We ended up sleeping with the windows open, but the smell was still there throughout the night. The air in the hall was much cleaner than that of the room. You get what you pay, I guess.

I arrived at 9PM, and I got the key for the last and in the morning booked/confirmed room. When I arrived at the room the door was open, the bed used, and the towels on the floor. Becuase this was the last room the very friendly recepcionist applogysed a couple of times, and called for a roommate (who was already at her home). 50 minutes later I room was fixed. I hope not to have this delay in check in (anywhere) often, but at least they solved it as good they can. And hey, wrere people work, mistakes can happen. If you dont work, you dont make mistakes.