Aqua Palms Waikiki

Fordele: location is nice

Ulemper: additional fees was not readily include in pricing, so the cost advertised is not cost charged.

No A/C and terrible customer service at the front

Fordele: The location was good and the hotel was nice overall. Despite it's size, the room was pretty nicely laid out.

Ulemper: The room was very small. The A/C had failed. I knew something was up because the check in process was painful and there were lots of other upset customers. What really made me angry was the way the clerk checked us in completely without mentioning the problem. After she handed us our keys she casually mentioned that there wasn't any AC and it would not be fixed anytime soon. There was no offer to compensate for this. Later we approached another clerk with a complaint and were were told that they were attempting to place customers at other Aqua properties. It seemed that they only did this if you were very persistent. At that point we ended up stuck with the room because they never followed up on our request. The thing that really upset me the most was indifferent nasty attitude displayed by the first clerk. I might have had a different experience on a another day, but this time turned me off completely. There a lot of other fine places to stay in this price range. I won't risk coming back to this chain.

Fordele: Friendly staff

Ulemper: Outdated, few amenities, drab