Honolulu hoteller

Fordele: The service was impeccable

Ulemper: Only issue we had was the bed was a bit too firm.

Fordele: Breakfast was included in our tariff. We were delighted that we could eat in either breakfast location. Staff were extremely attentive and service was excellent. Our Garden View room was airy and spacious, even though it was the base room. Loved the Lewers Bar in the evening with fantastic live music. Food quality was high throughout the hotel and the twilight music and dancing was delightful. Concierge service was outstanding with Rayna especially helpful.

Ulemper: Understand the pool area isn't huge but we struggled to find shady spots especially when towels were used to reserve lounges for hours with no one on them. Would love to see moveable umbrellas. Big lines for cocktail seating at Room without a Key are not great.

Fordele: Location was fabulous - right by the sea and away from all the crowds. Great restaurants and staff

Ulemper: no problems at all

Fordele: The best coconut cake. Friendly service in restaurants. Endless coffee at breakfast. Lovely ambience. Delicious food.

Ulemper: Rather old grubby rug in bathroom. Would have appreciated a coffee pot in the room.

Fordele: I liked the location and staff were friendly enough. The breakfast was OK, the room was a bit small compared to other 5 star hotels, but comfortable.

Ulemper: Although the breakfast was OK, the wait staff was overwhelmed due to the large number of guests eating at the same time. For example, on the morning of 16th of August, there were only 6 wait staff trying to cater to approximately 60-70 people eating at the breakfast buffet, and only had one busboy and one hostess. The F&B manager/supervisor was nowhere in site to assist, or supervise the staff. The same thing happened the next day. Throughout it all, the staff coped with the situation and did their best under the circumstances. I also believe the property needs to be renovated, as the hallway carpeting is old, frayed, and fading. The furniture and carpet in the room is dated and definitely needs replacement. The entire property needs a facelift. All 'n all, the Halekulani Hotel cannot be rated as a 5 star property, in terms of service and facilities! It was not a good value for the money when compared to other hotels in the same vicinity. They can take some cues from other truly 5 star hotels such as, The Conrad, Fairmont Resorts, and The Grand Hyatt.

Fordele: Not very much at all

Ulemper: $1100 AUD per night. Very old style and worst value for money hotel in Hawaii There are much better hotels for half the price like the Moana surf rider. I was booked for 10 nights but I cancelled after night 1 and moved to Moana surf rider. Helakulani is Way over priced with absolutely no beach left

Fordele: Breakfast is great. However, when you make a pot of tea you need to fill pot half way with boiling water otherwise the tea is too weak.

Fordele: Everything

Ulemper: Everything is perfect in paradise!

Fordele: Location, pool, proximity to the beach, entertainment at night (dancing) free muffins by the pool, staff so friendly

Ulemper: Not much to be honest, the rooms were lovely and big it was all A class.

Fordele: The location was excellent - In the main heart of Waikiki, accessible to many restaurants, bars and shops. The staff and their customer service was exceptional from check in to check out. Our stay was everything we wanted and paid for. We would definitely recommend and be coming back !!!!

Ulemper: What we would love to see in the future would be a change in the pool hours and the limited food selection by the pool. We believe there’s room for improvement.

Fordele: Hotel's location was very good. (Not very crowdy, but had a good beach, restraunts) Service of hotel was very good and staff was very kind.

Ulemper: Little bit cheap. May need more shuttle

Fordele: Wonderful place directly at the beach. Amazing place for families. Friendly stuff we definitely coming back!

Ulemper: That we had to leave

Fordele: Location

Ulemper: Extra parking fee

Fordele: This is a quiet, exclusive resort of the old style. It has an excellent location, with a private beach. Kahala is for those who appreciate its classic Hawaiian style, and its warm hospitality. It is meticulously maintained and run by long-time staff who take pride in their hotel.

Fordele: Nothing

Ulemper: So much trouble abt the room , there are no bed. They are using sofa bed. Not good for taking free stress. We will not go here again.

Fordele: Nice room Good food & music Nice beach & dolphins

Ulemper: Nothung

Fordele: Beautifully clean with exceptional service by all staff!

Ulemper: Nothing

Fordele: This has been one of the best experiences I've ever had at a hotel. You can get a room Dolphin Lagoon & enjoy every morning watching the shows from your room. It’s a wonderful place to stay for families, with plenty of kid-friendly accommodations. cozy room, a beautiful private beach. Super nice staff (Especially, manager james & valet parking staff), everything is perfect here. My family hopes to come here every year.

Ulemper: Nothing!!

Fordele: Everything is perfect

Ulemper: Nothing

Fordele: Location and setting was ideal. Close to Waikiki just a short drive away. Much less crowded and secluded. Food was great.

Ulemper: Didn’t like having the dolphins at hotel. Very small area for them.

Fordele: Location

Ulemper: Rooms are dated.

Fordele: Peaceful (away from Waikiki). Dolfins fun.

Ulemper: Seafood buffet so so

Fordele: Alt: - God service - God plads - God beliggenhed - Genanvendelse affald (sjældent at finde i USA) Fantastisk tid, vil anbefale til alle.

Ulemper: Intet

Fordele: Stunning hotel and staff. We loved our stay here, and enjoyed the luxury of all the facilities. Lovely to have a full apartment, with kitchen and laundry facilities. Separate bedroom and felt very spacious for our family of 5. Great ocean view from the balcony. Exceptional housekeeping who went the extra mile to make this such a luxurious stay. The amenties were replensihed every day, and they provide you with beach bags and beach towels, plus fruit and water each time you go to the beach (a 2 min walk). Fantastic!

Ulemper: The only thing that we could fault was that the pool was not very large, but it did have great loungers and staff were on hand to provide towels etc.

Fordele: I thought the bathrooms were excellent as was the kitchen. The attendance from housekeeping was also excellent. The concierge and the bellhops were charming and most helpful.

Ulemper: I found the airconditioning to the bedroom not as efficient as desired. The control was in the living area and even at the lowest setting the bedroom was a bit too warm. The in house restaurants and amenities were inadequately advertised. There were no coloured brochures in the room and only at the lift lobbies. As a result we did not attend any of them.

Fordele: Great location and excellent service. The staff are very attentive and friendly. They provide you a beach bag with chilled water and fresh fruit and towels every time to head to the beach.

Ulemper: The pool can be noisy due to a vent above it and it’s windy because it’s high up

Fordele: Everything...the property was clean, secure and comfortable. The staff was courteous and professional.....the location was convenient walking distance to nearly every location within Waikiki.

Ulemper: Nothing....everything was quite simply wonderful. We will look for Trump properties to stay at for our future travel needs.

Fordele: Great location and amenities. Staffs are great.

Ulemper: We had a one-bedroom suite, so we used sofa bed in the living room. The linen and pillow used for sofa bed were of poor quality.

Fordele: Concierge, service and amenities. Hotel employee at concierge was especially very good. Pool service was good. Infinity pool was nice. Breakfast was good with lots of variety. Room size and balcony a good size.

Ulemper: Furnishings a bit dated but service makes up for it.

Fordele: Everything was satisfactory, but the service, facilities and the kindness of the staff were really good.

Ulemper: I was very satisfied.

Fordele: The room is very big, with kitchen, cooking equipment, some room has washing machine, very clean. The location is very convenient, very centre of Waikiki, easily going to shopping, going out for dinner!

Ulemper: The pool is a little bit small and always clouded with kids.

Fordele: Every thing, location , Saftey and staff welcome all the time and also their assistance, late checkout approval

Ulemper: No way

Fordele: Room and View was amazing

Ulemper: Front Desk Service was very poor, especially payment and accounting service. I wasted more that 4 hours over credit card issues and spent around USD 500 on phone calls to my credit card company but the actual problem was the hotels credit card machine / computer. All the hotel offered was a free breakfast. I think that the compensation offered did not reflect my inconvenience and the money I lost in time and phone calls. The accounting equipment at the hotel is out of date and they admit that ( Duty Manager and IT manager)

Fordele: The location was great - bus stop at 50m, shops rights around the corner, rental car shop at a 5min walk The pool - Very relaxing and beautiful pool area, nice pool area, pool stays open late! The personnel - Very polite, welcoming, warm, discrete Room - Spacious, great terrace and what a view, kitchen fully equipped! Nice little Honolulu Cookie Company welcoming gift !

Ulemper: Only suggestion point: The windows surrounding the pool could be cleaned more frequently. For the rest, I have zero improvement points, great hotel!!

Fordele: The rooms were exceedingly quiet. It felt like we were the only ones there.

Fordele: Excellent staff. Room with kitchen facilities and Dean and Deluca downstairs perfect.

Fordele: It was truly the best exiting honeymoon ever made! I just noticed my honeymoon plan and they gave us very special letter and welcome gift!! Furthermore, all the crews and staffs are very nice and friendly as professional attitude. Every corner of room and facility are clean as new. The beach view is amazing day and night. Luxury row is just right front, you don't need drive, everything is nearby. Me and my wife will never forget and highly appreciate to all the service the hotel given. Thank you very much.

Ulemper: We just missing breakfast. Definitely do next time!

Fordele: Central location

Ulemper: There really was nothing to not like!

Fordele: Superb hotel. Great view. Only downside was not closer to the beach.

Fordele: Laundry machine and kitchen . Good sea view from lanai

Ulemper: The bath tub wasn’t cleaned thoroughly

Fordele: The staff were exceptional from the moment we arrived right up to leaving. Room was excellent and housekeeping came twice a day. Pool facilities were beautiful.

Ulemper: Prices for breakfast were ridiculous. Would like a place to get newspaper and sundries on site.

Ulemper: I did not like management. In particular Mary Jane. Employees entered my room with my privacy sign up. Mary Jane was a bully, and bullied me several times. A security guard took 300.00 from me, and he claimed he was a police officer, although he was only loss prevention, when I asked that he give it back, he would not return it to me.

Fordele: The breakfast was really good as well as the service.

Fordele: Everything

Ulemper: Nothing

Fordele: I like some of the staff they bugged about billing spent most of the time with them and my bank which ruined most of my stay they didn’t have a Wells Fargo in the island and they locked us out of our room until we came up with some form of payment thank hod I had cash on me which helped me out a lot. I understand they were doing their job but it’s just how they did it and the timing

Ulemper: Entering one way in and out and keys keep not working

Fordele: Great location and staff.

Ulemper: May be a better pool or some activities for kids.

Fordele: Everything! This resort was best ever I had taken at Honolulu. Location, quietness, convenience, air conditioning, staffs kindness and last, BEAUTIFUL VIEW. Everything was more than I expected. I strongly recommend you to stay ocean front room at Aston Waikiki Beach Tower. If you want to stay with your kids, this is it!! Waikiki beach is just in front of resort and you can borrow beach towels from hotel. I really miss this resort and definitely want to visit again!! Staffs, Thank you for everything during our stay. My daughter keeps saying "Let's go back to resort again" :)

Ulemper: Blind didn't cover entire window. But it was bearable.

Fordele: 1k luxury suit that was definitely spacious

Ulemper: Truly needs a face lift. Out dated and tired.

Fordele: The room was amazing and had everything we needed. the view from the balcony was excellent! Location was fantastic being situated directly opposite a family-friendly part of the beach that is sheltered from the waives and so close to all the shops and restaurants. Staff were always really nice and helpful. Apartment was serviced daily and the service staff even unfolded and made the sofa bed daily! Free valet parking was also good.

Ulemper: The pool area wasn’t the best, relatively small for the size of hotel, with limited seating and no bar. It also had a whole section taped off due to needing repairs so it looked a bit unkept. There was also no bar, cafe or restaurant available at the hotel, but that didn’t matter that much as it is so close to everything.

Fordele: Location

Ulemper: Facilities...gym and pool area etc.

Fordele: Loved everything about our stay .we enjoyed our stay n would stay again .

Fordele: The two bedroom and two bathroom room we had easily slept 5/6 using the large sofa bed in the lounge room. The view was spectacular but we paid for that. Nice and quiet.

Ulemper: The pool area needs an immediate upgrade. It offers nothing but a pool. There is no character or ambience. There is nothing but bland walls, outdated lounge chairs with no shade near the pool. There is a bbq and bar area already there but was only used one night for free wine for one hour between 5-6pm. Otherwise the bar is never manned. Very boring and disappointing.

Fordele: Location is perfect. 2 Bedroom apartment was very spacious and it was great to have a very well stocked kitchen with all appliances you could need and washing machine and dryer. Housekeeping staff were fantastic. View from the 29th floor over the beach was superb

Ulemper: We arrived early from a long overnight flight from Australia. We had requested an early check in prior to our arrival. Although I was aware that it is never guaranteed I have always found most hotels are accommodating and do there utmost to get you into your room earlier than normal checkin. On arrival at Aston Waikiki we were greeted by a man call Kuhlani was very unsympathetic at the fact we had been up for 24hrs and our 3 children were extremely tired. He told us that checkin time was 3pm and we would have to wait unless we wanted to upgrade to another room. Having already paid $10,000 AU we weren't happy to do that. We went off for a few hours and had some lunch and came back at about 1pm as we were hopefully he may have found us a room. Again we were greeted with a 'check in time is 3pm '. So through exhaustion we sat in the hotel foyer to wait for our room. At approximately 2pm this same man asked my husband 'by the way are you over 50 years old". When he said yes we were told that we were eligible for a room upgrade and therefore a room actually was available. We were then taken to our room which was on a higher floor than we had booked which was great. Unfortunately at this point we were thinking our stay at the hotel was going to be disappointing. Thankfully the rest of the staff at the hotel were lovely always greeting you when you went out or returned. Even the men and ladies at the car parking desk were extremely welcoming. Again the only person that never engaged with you was the same man that had checked us in. We were lucky that we didn't have to have much interaction with this person again, but he definitely didn't seem to follow the same philosophy of the rest of the hotel staff.

Fordele: Location is perfect, steps to the beach. Close to the restaurants and shops. Friendly staffs, great customer service. I like the free activities for guests, I able to attend yoga. Free games & DVD rental.

Fordele: Location in the middle of Wakiki beach. Apartment is spacious and clean. Staff very helpful and nice.

Ulemper: Location and cleanliness.

Fordele: Staff was awesome. My family of six stayed at the Aston for 12 days, loved it, met our expetations and we were very pleased.Will definately stay there again.

Fordele: Alle på personalet er super hjælpsomme og venlige. Værelserne er perfekte, og udsigten er fantastisk . Med Renovation-rabatten var det omkring halv pris, måske endda mindre end halvdelen og absolut en god værdi

Ulemper: Intet

Fordele: Hver gang vi bad om service, (vedligeholdelse, ingeniør, rengøring), kom de inden for 5 minutter.

Fordele: Ud af Waikiki, udsigt fra værelset

Fordele: Det er et fantastisk facilitet. Jeg nød mit ophold

Ulemper: Ikke noget jeg kunne ikke lide

Fordele: Personalet i receptionen, høflige professionelle Barpersonalet, hovedforhallen venligt og hjælpsomt

Fordele: The views were awesome. Rooms were spacious and modern.

Ulemper: Location is not super central if you want to hang out where the action is. This can be a good thing however.

Fordele: Everything was wonderful - incredible views, spacious room, clean, convenient and thoughtful amenities, lovely customer service, excellent location

Ulemper: My only complaint is that the gym could be a bit more spacious

Fordele: Best hotel ever! The best things were you can open your window on the 29th floor.Huge Thankyou for birthday cake/card to celebrate 60th birthday it was amazing surprise thankyou heaps! The best thing ever you can open your window on 29th floor to get fresh air and hear the waves/surf !! Next best thing is the Japanese toilet, huge rooms, lovely bathroom bath/shower,yummy breakfast with omelette man (just great food and fruit)and attentive friendly staff marvelous,amazing inifity pool ever plus normal pool so 2 choices were great,AMAZING views of marina/beaches nearby were definitely worth a walk over to the park and swim there (no tourists just locals and not crowded very clean water and safe with lifeguards).Shuttle to Waikiki or mall just brilliant and free and runs often and reliable not late!Tour buses leave next hotel across the street so easy to get your tour bus and on tours our hotel is the first drop off or pick up so you get the best seat in the bus always up front!! BEST HOTEL EVER WORTH EVERY DOLLAR!! I am definitely coming back next stay and forever.

Ulemper: The infinity pool abit dirty (bandaid on floor etc..) but still marvelous pool regardless the view is to die for.

Fordele: Great buffet breakfast

Ulemper: Only improvement would be some extra shade around the pool and more regular cleaning of the pool floor to remove sand

Fordele: This is one of the best properties near Waikiki, period. Because it is on a harbor rather than right on the beach, I believe they go the extra mile for service, comfort and facilities. This was our second stay here, and we will come back again. Our room was immaculate, with two large queen beds, feather pillows, and a gorgeous ocean and harbor view. The service is really top notch - even thought it's a large property you don't feel like a cow in the herd like you do in the large Waikiki Beach properties. And it is just a one minute drive to Ala Moana beach with tons of free parking there. This is a great property - highly recommended.

Fordele: Location, room, staff

Ulemper: The Caesar salad could take a lesson from the Chart House. Also breakfast hours are too short.

Fordele: location was alright. bit of a walk to the beach but manageable. close to a big shopping centre. breakfast buffet was very good. staff was very friendly and supportive.

Ulemper: elevators were insanely slow to arrive sometimes. blackout caused TV to stop working with 2 days left to stay and it never got repaired. apparently they only have one cable guy? escalators are dangerous. my son's shoe got trapped in one. no airport shuttle. pool was very small for size of hotel. could use an overhaul on the carpets in the hallways. they seem like they've been their forever.

Fordele: Location! Close to Ala Moana Shopping Mall and Red Robster Restaurant and the beach and Lagoon. There was Hotel Van which could take us to the mall and around Waikiki. Ala Moana was walking distance (5 minutes) from the hotel.

Ulemper: Check in process: Pre check in was all good but when we returned when the room was available I had to provide all the info again Preauthorisation process on visa card was so confusing. After prepaying first night for two rooms in advance, there was another preauthorization on full bill which didn't even match the invoice. Rather than have one transaction per room, there were three transaction per rooms on my visa statement. It made me so confused!. Hotel Buffet was average for its price.

Fordele: Wonderful staff

Ulemper: Beds are a bit soft. Not air conditioned coming out of room. Food options are limited in and near hotel.

Fordele: We liked the peaceful, cool, atmosphere upon entering the hotel every time we entered. The view was spectacular from our room. The beds were very comfortable. The bathroom was very functional and everything worked effectively. Having the refirdgerator was a great help to our budget. We only had one breakfast in the resturant but it was really great. We loved the shuttle service.

Ulemper: Poolside there needed to be more shade available for more guests without them having to pay for it. There was a lack of comfortable chairs in the room. Outside in the street, waterside was grotty with lots of rubbish in the water and around the marina edge, but this is a Honolulu council problem. the marina was dirty which didn't help promote the Prince Wikiki too well.

Fordele: Location, cleverly clean room, great breakfast (good for two). Great view of the marina and the ocean. Nice pool area too.

Ulemper: None

Fordele: Everything amenities, staff, valet location the room was amazing!!

Ulemper: Not possible

Fordele: Rent, komfortabelt, god stil, hurtig og informativ indtjekning. Hotelgebyr inkluderer adgang til nogle nyttige faciliteter og parkeringsservice. Beliggenheden er i et roligt område, og 10 minutters gang til den vigtigste Waikiki-strand.

Ulemper: Værelset var overfor elevatoren, og det var støjende. Rengøringspersonalet begyndte kl. 8 eller 8:30, og der var ingen forsegling omkring døren for at begrænse eller reducere støjen, der kom ind på hotelværelset.

Fordele: Beliggenhed, personale og cykler

Ulemper: Sengen var lidt gammelt. Trænger til en opdatering.

Fordele: Pragtfuld bonede gulve og en dejlig elegant indretning. Stille, smuk. Vil vende tilbage snart!

Fordele: I did not use the hotel for breakfast, however, I did enjoy the bar and the restaurant for dinner. Absolutely great view of Honolulu and of Diamond Head and the ocean. Enjoyed the hotel because it was off the beaten path of Waikiki. Also, the walk to Waikiki was good for some exercise. Short trek to an uncrowded beach, but also access to other beaches within a short walking distance. Valet service was excellent along with the front desk staff. Very polite and courtesy. Made the stay very enjoyable.

Ulemper: Since it is a boutique hotel and I understand the size, the elevator was a bit of an issue at times waiting for an elevator.

Fordele: Location, amenities and staff were amazing. TBD Restaurant on 2nd floor was excellent!

Ulemper: No fan in the bathroom. But overall was very quiet and relaxing

Fordele: Everything about this hotel is peaceful and comfortable. I loved the quieter location but still close enough to the busier Waikiki beach and shopping area. The room was spacious, clean and comfortable. The lobby is very inviting by its design and staff are always friendly and accommodating.

Ulemper: I cannot think of anything

Fordele: The hotel was ideally located close to Waikiki but in a quiet area. The staff were amazing - extremely helpful and accommodating. We especially liked the complementary beach towel service and bikes.

Ulemper: Nothing.

Fordele: We requested a corner room after reading the comments on here about getting the best views and the hotel were able to give us one. We had a perfect view of Diamond Head. The new restaurant is AMAZING. Wine Down hour was very welcome after hot days exploring and the chef gave us some Tandoor Fried Chicken to try and it was possibly the best chicken I've ever had. Wish we had longer to take advantage of the free bike hire and beach chair offers. The location is great, out of the way of the Vegas-like strip of chain shops and restaurants. If you want some local cuisine, avoid that area and head to Uncle Bo's or the SideStreet Inn.

Ulemper: The lift didn't seem to want to stop at floor 2, but it was easy to get around this.

Fordele: Smuk placering med næsten 'privat' strand og væk fra Waikikis mylder. Dejlig seng og behageligt personale.

Fordele: Excellent service from everyone

Ulemper: Nothing

Fordele: Staff in general very helpful, courteous. Room was spacious. Valet parking included with room rate. Quiet location away from main Waikiki area, yet within easy walking distance.

Ulemper: Had requested double bed, received king bed with cot instead.

Fordele: Incredible views, great staff, and perfect location!

Ulemper: Beach chairs could use some updating.

Fordele: The view of ocean and Diamond Head were spectacular! All of staff were very friendly. We would stay there again!

Ulemper: Bathroom tub drain not working good

Fordele: Very comfortable hotel at the quiet Diamond Head end of Waikiki strip. Free bikes were great to get around on and staff were super helpful.

Ulemper: The ocean views were not panoramic vistas, rather more ocean glimpses between the hotels built in front on the beachfront.

Fordele: Elsker det sted, og værelserne er rene og personalet var fantastisk! Kan helt klart anbefales til alle rejsende på vej til Waikiki.

Fordele: The vibe , great DJs

Ulemper: Everything was great

Fordele: We loved everything about our trip to Hawaii! The staff were super friendly and our room (the junior suite) came with some unexpected extras like a station were there were hot drinks available, pastries in the morning and cookies in the evening. The little treats round the pool was such a lovely touch too. The photos of the hotel really do it justice too!

Fordele: Everything! We loved it so much we barely left. The restaurant was great, the bar was really fun, and the pool was amazing. We actually paid for a late checkout to maximise our stay. Really exceptional!

Ulemper: If I had to pick something I’d say it was pricey. However, I really felt like the value for money was still really high, especially compared to some of the larger hotels.

Fordele: I liked everything about the Laylow autograph amazing place amazing service rooms are perfect everything was just amazing!i will comeback again when I have opportunity!

Fordele: i Like the old school feel!

Ulemper: The pillows were a bit soft for me

Fordele: Ambiance & Decor

Ulemper: It's a little far from the beach

Fordele: The bar had a cool vibe

Ulemper: Our final room charges increased by 50% in taxes and fees. We paid $88USD in taxes and “resort fees” per night. Taxes we of course expect to pay but then an additional $35/day for free crackers in the hallway? An overcrowded pool we couldn’t even use? A moldy smelling fitness centre? A free pair of flip flops? To be honest, the bill was so shocking, it tainted the whole trip. We’ve travelled all over the world and stayed in way nicer places for way less money. It was a mediocre hotel with a luxury price tag

Fordele: - welcome kit - front desk was very helpful and lovely - nicely furnished room - small but nice pool - valet parking, very effective

Ulemper: nothing everything was great

Fordele: Location

Ulemper: Having to pay extra to check in early. If the room that I have paid for is ready? Why should I have to pay extra to stay in it an hour or two earlier? Not impressed! Some of the bar staff had a bit of an attitude and weren’t very friendly or attentive. Beds and pillows weren’t very comfortable

Fordele: Great location, super convenient with lots of shopping and dining options.

Fordele: Location

Ulemper: View

Fordele: Beautiful rooms, really well done, aesthetic runs through whole hotel. Nice pool and little gym. Great cafe and bar area. Bed was soooo comfy.

Ulemper: Got caught by the usual “ocean view” blurb. If you arch your whole body past the view of the car park.

Fordele: The building and the location

Ulemper: First of all, the bed had a sunken mattress that seemed to have been there forever. I have a disc herniation on both the neck and the back and the bed just killed me. I'm sure the previous guests had complained but a bit shocked that it wasn't replaced.....or maybe all the rooms had same sunken mattresses. For us, terrible mattress. Secondly, the pool was way too small.

Fordele: When we first pulled into the valet, I reached for my bag out of the back of the vehicle and was told, "Please let me get that. You shouldn't have to lift a finger here at the Trump." That sense of service and attention to detail defined every aspect of our stay. The facilities and service were top notch.

Fordele: Fremragende ophold generelt.

Fordele: Stranden og den varme havbriser Servicen var fremragende.

Ulemper: Trafik og trængsel i Honolulu.

Fordele: Key beliggenhed i forhold til andre turistområderne

Ulemper: Alt for meget vægt på Timeshare resort køb!

Fordele: Beliggenhed, restauranter, værelse, pool, boblebad

Ulemper: Pris

Fordele: Dejlig udsigt og fantastisk beliggenhed i Waikiki.

Ulemper: Der sker ikke så meget om natten eller ved poolen. Ikke engang musik ved poolen.

Fordele: Excellent hotel, great staff and great service, location just off Waikiki Beach so perfectly central!

Ulemper: Nothing at all

Fordele: We loved the view from the bar as it’s right on the beach, and we met lots of awesome people! Happy hour was a lot of fun, and the food was delish. We also turtles every day from the beach. The pool is an awesome size, and the depth goes from nice n shallow to 3 meters deep! The hotel attracts families, couples, and small groups, and has a great atmosphere which we really enjoyed. Our room 1240 has a great view of the ocean and the pool. The coin laundry was a bonus. Having Enterprise rental car in the hotel was also a bonus.

Ulemper: Recommendation from environmental point of view, would be to remove the complementary plastic water bottles, and instead encourage using your own water bottle, or offer stainless steel Out Rigger ones to purchase. The hotel already has re-fill stations but they need to be used more. We managed just fine with our reusable bottle for the 8 nights.

Fordele: Great shops and very friendly people

Ulemper: Had everything you wanted and I swimming pool lots of shops and beautiful

Fordele: Very close to the beach.

Ulemper: We went to go rent a towel and the stuff who was sitting there, he wasn’t friendly.

Fordele: great location for a stopover, super friendly and fun staff at check-in and in the reef grill (beachfront restaurant). We ate at Reef grill and food was nice.

Ulemper: you pay for location. The hotel decor is dated overall (plus carpet in rooms, old coffee machine and paper cups!) and in need of a facelift and the beach in front of the hotel is a tiny stretch of sand.

Fordele: Location is pretty nice.

Ulemper: The beach (water) is really close to the hotel so we don’t have the chance to be landing down in the beach in front of the hotel. The hotel doesn’t give beach service. The breakfast is in the reef bar what have a lot of pigeons. Having breakfast with pigeons is not that good. The hotel should install a glass or something in the beach view. The hotel is to expensive for what offer. You should search for more options which the same price. Maybe you can have a better swim pool (that can be with a sea view).

Fordele: Always a great stay at Outrigger Beach Resort

Fordele: Staff were helpful and friendly from the time we walked in. We were upgraded to a partial ocean view room which was a wonderful surprise

Fordele: Breakfast was great! Rooms were confortable and the view was nice.

Ulemper: Cokes were too expensive, no microwave or refrigerator in the room!! Must have these!

Fordele: location is 110% View is unbeatable

Ulemper: Room is tired, latitude 47 was extremely poor Breakfast very poor, no kettle cups to have a cup of tea on paper cups. Room above was extremely noisy,sounded like furniture being moved with no carpet. Latitude could have some money spent on artificial grass on deck for more atmosphere

Fordele: The location and view were unbeatable. The staff were helpful, attentive and efficient. We could not have been happier! Thanks especially to Joseph who checked us in and made sure we were happy, as well as Lori our lovely housekeeper.

Fordele: Location and pool were great. Breakfast was great

Ulemper: Beach Area was small but typical of wai Kiki

Fordele: Tæt på seværdighederne i Waikiki.

Fordele: Free Breakfast daily and happy hour

Fordele: Everything

Ulemper: Nothing

Fordele: Location and free breakfast

Ulemper: no.

Fordele: Best location for walk around the waikiki beach,, assigned room ( semi-sweet) was good enough for staying.

Ulemper: Always required to wait for elevator to go up/down the floor because of short of actual elevator qty. it shall be hard to manage the actual guests vs elevator qty/availability. strongly recommend to do detail analysis,,, for "customer experience".

Fordele: free breakfast and happy hour reception

Ulemper: no

Fordele: cleanness

Ulemper: breakfast very poor, , rooms needs upgrading , very old

Fordele: Customer service

Ulemper: Elevators took a little long

Fordele: Breakfast was very very standard No cereals same thing everyday,Very second class trades on the name Hilton apart from that nothing special.Will not go back they need to upgrade decor still in the 70,s

Ulemper: A great deal

Fordele: I liked that the AC in the room would get to the desired temp quickly

Ulemper: Too much to list, upon check in we went to our room, unpacked, and I went downstairs for some bottled water to keep in the mini fridge. I opened the mini fridge and there were someone else’s left overs in the fridge... I went downstairs with those Togo containers put on the front desk and they assured me it wouldn’t happen again (how is it supposed to happen again if it’s the room we are staying in). The next day we had left early and we’re gone for a majority of the day, we came back and the bed wasn’t made, towels still on the floor, garbage in cans, I had to call the front desk and inform them of this, we left for I late dinner and came back and was taken care of finally. The third day I was enjoying my coffee on the balcony trying to enjoy my coffee, but there was a distinct smell of weed in the air. I looked over the edge and here was a homeless man sitting on a rock in the bushes smoking weed, he also had a large knife with him that he wrapped and unwrapped in a shirt a few times. I called the front desk, they had security ask him to move, he left for about 20-25 minutes, then came back to the same area. I called again, security asked him to leave again, hotel manager called our room to get an accurate description of the guy. The following day he was back again, but I was to the point I didn’t care any more, and I’m assuming the security had the same feelings. The room we were placed in was right next to and behind the elevator, so all day and night that is all we heard... I would not recommend this property

Fordele: Free great breakfast, free snacks and free bar in the evening. Clean and comfortable rooms.

Fordele: Location of the property.

Ulemper: Everything was fine.

Fordele: Good location a block from the beach. Good sized pool, and we had a very large room with a balcony and a partial view of the sea.

Ulemper: Not much.

Fordele: Sikkerhedsvagten var cool, og den vedligeholdelsesfyr var cool.. Det var det

Ulemper: Receptionen, værelset, og de skjulte gebyrer.. Wifi kostede 12$ De reserverer 100$, næsten alt andet.

Fordele: Best scone ever! And great free coffee! Great bar and bar staff! Mahalo

Ulemper: Bathroom vanities need changing in all rooms 35$ a day for parking is high but I get it.

Fordele: Very nice common area around the pool. Coffee/tea available every morning. Reef safe sunscreen provided.

Ulemper: During the evening/night it was very noisy.

Fordele: I liked how nice they were. Literally they gave us a hospitality room to rest before our flight free of Charge. The bartenders and staff were super nice

Ulemper: The fact that we had to leave and didn't see more of hawaii

Fordele: Good location, friendly staff Many small details were guest-friendly

Ulemper: Parking fee was too costly & it was little bit uncomfortable to ask to get car out every time.

Fordele: The location was excellent - away from all the hustle an bustle of Waikiki. Also loved the coffee every morning and lounging area. Good nightly entertainment.

Ulemper: the bar had a very limited selection was extremely loud the room was ok nothing special the balcony was a real joke and the seating in the room was terrible. We paid 240.? something in advanced and then charged another 78.00 I have no idea for way I thought I had paid the amenity fee which was for coffee in the morning and beach towels which should be included for that price plus 35.oo a day for parking. Totally overpriced for what you get would not recommend this hotel to anyone.

Fordele: Comfortable rooms with modern decor, rain shower and water pressure was excellent.

Ulemper: Staff in the Mahina & Sons restaurant were not so friendly. Better service at iHop.

Fordele: I like that it was near a lot of food places and at a convenient location in Waikiki. The pool was super cute and they had lovely music almost every night in the lobby. They gave cool perks such as a free museum ticket and dinner credit during our stay.

Fordele: Amazing place with an amazing vibe. The laidback atmosphere, the cool design, attentive staff.

Fordele: Good location and stuff are nice.

Ulemper: Room items were minimum so we had to go through robby to get something we were necessary.

Fordele: breakfast was ok, staff was nice, good location

Ulemper: Booked a "bungalow" room, perhaps it is not reflective of the rest of the property but such "bungalow" should not be part of allegedly 4-star hotel! It was a hostel, not hotel, experience - room small, dated, cramped with furniture. Asked for quiet room, instead it was facing the pool (with music) on one side and some external bar / nightclub on the other side. AC unit extremely dated, sounded like lawn mower when switched on essentially making it impossible to sleep without earplugs. Perhaps one could enjoy it as hipster hostel but it should never be labelled 4-star nor sold at a hotel price, otherwise it is mere misinformation

Fordele: As a local resident, they dropped the resort fee for me and gave me a discount for park. Much mahalo. We stayed from time to time and the people at the front desk all recognized us.

Ulemper: Nothing.

Fordele: Everything

Ulemper: Leaving

Ulemper: sofa bed needs updating... could feel all springs

Fordele: Lots of pools , near the beach

Ulemper: No room safe

Fordele: Great suite , staff and a 5 min stroll thru all the Hilton’s to the beach.

Ulemper: Very hard to find the entrance ! Google maps doesn’t know where the small , unsigned ramp is to get in. Once we knew it was easy .

Fordele: Loved having the extra bedroom when traveling with 2 teenagers. Best location in Waikiki.

Fordele: Everything

Ulemper: Beds not comfortable for some guests

Fordele: Having our own kitchen was very nice with three kids. Also having access to all the other Hilton properties and beach made it feel like a huge resort.

Ulemper: Cheaper or less expensive chairs and umbrellas for the beach.

Fordele: The shops and restaurants

Ulemper: Difficulty finding check in from lower bus and taxi drop off.

Fordele: Everything about the room is top notch. If going to the Hilton Hawaiian stay here it’s the newest tower and it really shows.

Ulemper: The resort is just too pricey. $43 for parking and a $35 resort fee. So with the taxes you are well over $500 per night. Not affordable. Check out is 10am even for Hilton Honors they only have me until 10:30. Not good.

Fordele: Nice rooms and beautiful resort. Very nice bathroom. Very large with wonderful shower, tub and bidet

Ulemper: Slipped and fell in hotel pool area. I noticed many anti slip mats but not everywhere. Not slippery at other pools. Maybe need to redo surface to prevent injuries. I was OK but an older person could of broke a hip.Hide a bed very uncomfortable. Does not sleep 2. Should have roll away bed available even if extra charge.

Fordele: We really like our room with kitchenette and laundry. Your bathroom is also spacious for a family of four. The balcony has a nice view. We also like the pools, the kids love the fact that we can rent DVDs. We had a really nice stay and enjoyed the hotel.

Ulemper: Nothing!

Fordele: Great location can walk to many places. It was nice and quiet on a side street. The beds were comfortable.

Ulemper: The shape of the room and the balcony was not very desirable view.

Fordele: Bed it was fine

Ulemper: Bathroom had mold, strong mold humidity smell, They had to remove the calking and live just the grouting. Tub handle to drain and stop water were loose, I had to remove the plug manually. Smells never disappeared. Reserved for seven days, fifth day card key didn’t work. Toilet tissue run out, go down to lobby for more, they give you one at the time. We should get some refund for this inconvenience. People from ballet parking most of them are nice. Older white person at front desk had bad mood and attitude don’t remember his name but He attending me when I registered on August 4th 2019. There’s more, but tired to writing I have things to do.

Fordele: Location is away from the crowded beach but easily assessable to Waikiki beach and centre of attraction. Staff is super friendly. David gave us good guidance to the Japanese food court. We went there three times during our short stay.

Ulemper: No

Fordele: Facilities were upscale and staff was helpful.

Ulemper: No food on site.

Fordele: I knew the location was not the best and that is why everything else totally blew me away. It had so many extras that I didn't have time to take advantage of. The place is beautiful as was my room and the staff is great.

Ulemper: It had no restaurant, but being in Waikiki it was just a short walk to many of those.

Fordele: Bed and pillows very comfy

Fordele: Courteous and helpful staff. Loved that they had an event coordinator onsite so being first time travelers to the location helped us a lot to plan our stay. On our last day we had to check out at 10 am, but we also had a whole day ahead of us to wait for our flight. They were gracious enough to give us complimentary baggage story while we explored more of the city, and gave us access to their meeting areas and showers when we returned to wait til our time to go to the airport. Superb customer service!

Ulemper: Only reason for shorting them one star in the “Value” category was due to not having all inclusive breakfast. I know that’s not typical of most hotels in the area, but would have made everything just perfect if they accommodated for all inclusive breakfasts as well.

Fordele: It is a very well established and well appointed Hotel.

Ulemper: Location was a little off the bus routes. Cockerels crowing at daybreak was annoying. Also as it was a timeshare hotel the rooms were not serviced daily.

Ulemper: I was very annoyed in that they kept trying to contact me three or four times about their sales pitch with timeshares. I was absolutely not interested I did not pay for it and I did not want to listen to their sales pitch nor did I want to be badgered!!

Fordele: The responsiveness of the staff to our needs and questions was first rate. The bed was very comfortable.

Ulemper: Royal gardens has no food and it's a walk to anything, so you have to be prepared for that. I lost the code to get access to the computer, so could not print a boarding pass for the flight home, BUT the lobby staff did it quickly.

Fordele: You have everything we needed. The beds were very comfortable and we loved having laundry facilities because we we stayed 10 days. The staff were extremely friendly especially Sheldon who helped us in all areas! On the day we were leaving Oahu, we had the use of the pool and the lovely media room to change in afterwards.

Fordele: I had a few technical issues, with the phone, toaster and coffee machine that didn't work, but got resolved right away. There was a concierge or always somebody there to answer my queries.

Ulemper: There was not a restaurant or a cafeteria inside the building. I did not realise that it is not hotel- like but more like a self-service units or apartments. I soon learned to adjust the situation though.

Fordele: Fantastisk personale især en fyr, der hedder Alex i receptionen. Intet var for meget besvær. Vil helt sikkert bo der igen.

Ulemper: Der var, efter vores opfattelse, ikke noget man ikke kan lide.

Fordele: Beliggenhed, renlighed, faciliteter, valuta for pengene

Ulemper: Ingen ikke lide

Fordele: Lige på stranden, i den bedste del af Waikiki. Personalet var super venlige. Puderne var de bedste.

Ulemper: Pool-området var for lille.. Svært at få en stol. Pool, boblebad lukkede for tidligt. Bar, så overfyldt svært at få et sted at sidde.

Fordele: Fremragende beliggenhed. Dejligt, at der er en ledig tøjvask til rådighed. God størrelse værelser. Venligt personale.

Ulemper: Ikke vild med Duke's. Middelmådig mad og service. Pool-området er små.

Fordele: Komfortabelt, rent, og fremragende beliggenhed. Restauranterne på hotellet er gode og har en helt fantastisk udsigt over Waikiki Beach.

Ulemper: Motionsrummet er næsten ikke-eksisterende.

Fordele: Location. Clean.

Ulemper: A little bit too old the room decor

Fordele: It was truly a great place to stay with two great restaurants.

Ulemper: The water temperature in the shower would sometimes vary in the morning.

Fordele: Location very good Staff amazing

Ulemper: Too much expensive per night Parking expensive

Fordele: Location right on Waikiki beach.

Ulemper: It was pricey, but I everything is pricey in Waikiki. For what you get, the cost was not worth it.

Ulemper: The one thing that was overall dissapointing was the buffet breakfast at Dukes the food was very average and not much variety I also didnt like that they you had to pay for any standard juice with breakfast most hotels have juice readily available for free refils

Fordele: Buffet breakfast at Dukes was great value

Fordele: In general, this is a really nice hotel, Duke's is located right there so that was a plus. Hotel is right on Waikiki beach, which is packed with people but nonetheless amazing to see and enjoy. We had booked a partial ocean view room, which is exactly as it says - a partial ocean view which looks over waikiki and the surfers. We mentioned the noise we had during our stay at checkout and the lady who worked that night (forgot her name, but believe she was from Laos) was wonderful, kind and gave us the resort fee back. Generally, staff is very nice.

Ulemper: However, these rooms are next to some huge AC unit from the buidling next to the hotel and it gets very noisy, even at night and even with the balcony door closed, you absolutely cannot sit on the balcony in peace. This should be somehow disclosed in my opinion. Another thing is one of the concierges, Allison, was very friendly however gave a completely wrong description of the round island tour we booked with her. We had no time for swimming, did not see a lot and in general drove around in a van for most of the day; it was just a completely different thing than what she sold us, I believe she confused this tour with some other they might offer. This was by no means a cheap tour, so things like this should not happen. Unfortunately disappointing.

Ulemper: Noise from other guests in hallway was a little annoying

Fordele: Everything was clean and the restaurants were great.

Ulemper: The location was frankly, awful. Waikiki has gotten WAY too crowded. There was also an awfully loud street performance right outside the hotel every single night we were there making it impossible to sleep until it was over.

Fordele: The room was very clean as was the hotel. The room furnishings and mayoress could have been updated

Ulemper: The furnishings and the mattress could have been update. We were put on the first floor and the view was not very good

Fordele: Amazing location great staff

Ulemper: I order room service one night and by the time it got to my room 1 hour later it was cold I wasn't impressed with that.

Fordele: Walking distance to the beach, mall and restaurants. Also, beach towels, umbrellas, chairs, etc. we’re available free of charge.

Ulemper: Room was extremely small and our bathroom had an unpleasant smell coming out of the sink (told the front desk and they had someone check it out but the smell remained although not as bad as when we first got there)

Fordele: The staff was incredibly friendly everytime I came back to the lobby. The added touch of juice and hot towel during check-in made my stay even more memorable. The front desk promptly checked me in as early as possible, when I arrived earlier than check in time.

Ulemper: I really have no complaints. But if I had to say something I would replace some of the furniture in the lobby sitting area. Noticed that some of the seats were a bit tattered. This is me being really picky though! Otherwise beautifully decorated and clean.

Fordele: Breakfast, good service, location near beach

Fordele: The staff were excellent! Very friendly, polite and eager to help with both hotel related matters as well as information about the area in general. We were offered fresh pineapple juice on arrival (a simple but special touch).

Ulemper: The room was a little small in comparison to other hotels I have stayed at (however it was perfect for a one night layover). The hallways between rooms could be improved... felt a little cramped and stuffy because of the decor and carpet.

Fordele: General manager and rest of staff friendly and accommodating. Ready to make things right

Ulemper: The breakfast buffet. Not appealing, got tired of having cold hard boiled eggs, cold sliced ham and turkey and foamy bland frozen omelets. A bit improvement could go a long way, fresh scrambled eggs, hashbrowns, pancakes, french toast or even frozen waffles. The staff attending the buffet don't have a sense of urgency and don't care for guests. Not too many tables to sit down and eat, the empty ones always dirty and buffet always low on food

Fordele: it was decent but I am not sure It was really breakfast.. more like a spread.

Ulemper: pretty much everything, we stayed at a few hotels here and this one was the worst with hidden fees, its $30 a night to park, and they added on a lot of fees even after my booking said there were no more. my bill went up a few hundred. the beds were horrible, the rooms were extreeeemly humid and small. there Is no pool.

Fordele: Morgenmad ok. Rengøring ok Beliggenhed var perfekt

Ulemper: Det er det mindste værelse jeg nogensinde har boet på og det dyreste. Det var absolut ikke pengene værd.

Fordele: Attentive staff left a nice baby moon surprise in our room after mentioning it on check in. Such a nice gesture!

Ulemper: The Safe and hair dryer were broken. Hallways and soundproofing need upgrade.

Fordele: The room was very clean, quiet and with a comfy bed. The hotel is in a great location for walking around Waikiki. We would definitely stay here when we come back!

Fordele: Location great ! Lobby cleaness great ! Coffee great ! Room size great !

Ulemper: The room isnt as clean as the lobby The mattress was tooo much soft, my back hurts the day after

Fordele: Very good location, beach is a 5 minute walk. Lots of shops nearby. Room was a decent size and cleaned everyday if requested. Breakfast spread was simple. There was lots of fruits and pastries and plenty of teas and coffee. Bed was very comfortable. Would stay here again.

Ulemper: Could perhaps add more to the breakfast spread, but considering the price including free breakfast, it was fine.

Fordele: All in particular the position is very close to the famous waikiki beach. The Breakfast is very good with local fruits and tea/coffee.

Ulemper: None, everything perfect!