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When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
Everything! Beautiful room, beautiful city, excellent location.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
We thoroughly enjoyed our stay at The Radisson Hotel Austin - it was very convenient for walking to the shops and restaurants on South Congress, as well as, the sites around 6th Street. Also, extremely easy access to I35. Would definitely stay here again and recommend to others.
I enjoyed the location very central. The hallway had better air conditioning. I paid 300+ a night and my room was never cooler than the hallway. King suite and the AC barely worked. Looked like the filter was only changed on a yearly basis.
Friendly Staff, Amazing Location
The hotel was nice and located right downtown. We walked everywhere all week long. The infinity pool was wonderful, though it was crowded the last couple days of our stay. Hotel staff were very friendly and helpful. I would stay here again. We were on the top (12th) floor and even so, the traffic noise is loud all night, every night. There were many sirens and loud cars/trucks.
The location is prime for downtown shopping and events and the hotel even hosts a great restaurant and cafe if you never wanted to leave. The hotel seemed old, in need of some refurbishing and the carpet in the room was stained.
The location, the staff and the lobby, restaurant and bar decor. The mold all over the shower. Absolutely disgusting!
Service and location They have not completed updating yet and our room heater didn't heat well.
Unfriendly staff, Broken elevator Charged my for dinner rolls when they forgot to put them in my to go bag that I was taking to my room
Parking not included
The people were really nice and helpful I would have been great to know about the bat bridge and other things to do in Austin when checking in. Almost a poster or something to give more detail. Really liked the location and the staff was stellar!!
The room was clean and comfortable. The location was good close to the convention center.
Check-in process was very fast & easy Staff was nice Location was great Really disappointed by the inability to have a late check-out on a Sunday.
Beautiful, chic, modern and clean hotel in fantastic location surrounded by bars and restaurants in downtown Austin. Half of the staff were extremely helpful and the other half were either no where to be found or extremely uninterested in assisting with anything you needed.
Beautiful room, view, facilities Construction pounding all morning, room never cleaned!
Austin at pool area was great. Bathrooms e 3 ft deep tub shower are just dangerous Room was hot Toilet seat dirty on arrival
The guest service and valet The lack of maintenance of the rooms
Big enough room, great location, and good parking. Smelt like cigarette smoke, the lights in the bathroom didn't work, room wasn't very clean and the walls are thin!
Dried jelly on table next to bed, drug dealer down the hall way, family of 8 with kids running up and down hall at 10:30 pm, drunk drug addict passed out in in stairwell at 5:45 am.
The location is GREAT! Awesome walking distance to take in the sites.. The prices can be very expensive! Especially for it being a 2 star hotel. The young girl at the front desk when I checked in was a lil rude. If I paying $405 a night I expect a decent breakfast...not a muffin and coffee...
Location, location, location. Dirty Sixth was super accessible. The furniture was a bit dirty. The refrigerator, for example, was super filthy, like it hadn't been cleaned.