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Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The hotel staff were very helpful and the standard of accommodation was excellent.
Location is spot on for a great weekend in Belfast
Nice looking rooms Walls were paper thin.could hear everything from people beside us
It was centrally located. Our room was bare but clean There was one member of the staff at the front desk that was particularly unhelpful. One of those people that follows the rules but doesn't go out of her way for anything. Unfortunately, don't remember her name, but she was small, young, and slightly chubby.
The convenience in relation to the town. It had a place to eat late evening.
central location poor car parking facilities
The staff were outstanding, the location was brillent right in the city center, great value for money
that is was so close to all the shopping centres and the hotel was easy accessed to
General Cleanliness & presentation of hotel. Helpful staff
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
Great location and value for money Traffic noise in ouside room
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
Central location It is rather ordinary
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
The hotel restaurant was quite expensive as was the room
Location location location No
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
Location Carpets in hallways and dining area were dirty.
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
Rooms are very clean, comfortable and modern
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
The very helpful Staff!!
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Comfortable, very clean, polite staff and good food
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Location and room layout
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
The availability of the Piano Bar into the small hours
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
hotel very cloes to shopping centres and motorway and nightlife
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
The location was excellent with just a short walk to go shopping and to have a night on the town.
Very conveniently located. Friendly, helpful staff. Excellent value. Decor on the modern side, so a bit boring.
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
The room was clean and warm The food was not good particularly the breakfast.
the room is nice and comfy. i'm definitely going back again if i have a chance.
Rooms were small but clean. Location was outstanding and staff were very friendly. The price was right, so couldn't ask for much more.
Staff and restaurant amenities were excellent.
Great location and good price Room was very plastic, but def value for money once you know what you are getting
Everything from the food, the staff and room service. N/A
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
very relaxing hotel friendly staff and right in the heart of Belfast
Piece & quiate.
None I really thought Paying for wireless internet and paying for breakfast is a complete iInsult!!!!!!!!! I would never stay in this chain hotel ever again! The staff were Aweful as well.
Good central location Harsh lighting in bedroom
location room was cold and when the heater was turned on it just made 2 much noise and was dusty.. couldnt sleep well
Liked the location and good access to city centre shops, restaurants and other venues Heater in room was poor in that it was difficult to control the temperature and bathroom towels were not of great quality.
Breakfast was tasty and the staff were lovely. The hotel location was also great The room was overly warm but other than that everything was good!
Room was clean and everything worked. Cannot complain for the price I paid. It's a budget hotel. It was decent for the money.
Excellent location - very close to city centre and Waterfront friendly helpful professional staff clean ,nicely decorated room comfortable bed Choco machine not working - i,m a choco-holic need night - time supply!
the hotel was very handy for our city break well situated and easy to find the room was clean and staff friendly the window handle was broken and some traffic noise kept us awake
My Mam and I really enjoyed our stay here. The location was excellent and the staff were most helpful. Our room was spotlessly clean and very comfortable. I would highly recommend this hotel to anyone and will definitely be back.
Friendly staff with a good attitude
The helpfulness of the Reception staff was excellent. In fact all the staff were very helpful and cheerful. The small entrace lift for Disabled people and wheelchairs is difficult to get out of, if like me you are unaccompanied.
Priserne for overnatning i Irland/Nordirland er generelt høje, så vi valgte udelukkende dette hotel pga. prisen. Det viste sig dog at hotellet lå meget centralt - både tæt på centrum og tæt på togstation/busholdepladser. Vi kom med Aircoach fra Dublin Airport og blev sat af ved Jurys Inn, og Travelodge lå kun et par gader væk, så det kan anbefales til andre med samme rejseplan!