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Dørmand og reception var meget serviceminded. Personalet ved morgenmaden var både humoristiske og venlige. Lidt bedre vejledning om, hvor man finder welness, restauranterne mv., da hotellets servicefaciliteter ligger lidt spredt omkring en atriumgård. Mere salg internt af mulighederne.
The room was nicer and more spacious than those you would find in the city proper, the location was clean and safe, and the pool was very nice. Terrible check in wait, staff was rude, shower curtain fell down on me, food/bar were massively overpriced for Morocco, and they charged my credit card twice for the same stay. Also a drive from city, and they call the gouging cab service unless asked.
It was extremely easy to hail a taxi from this location, and it was relatively close to the water. The room smelled of cigarette smoke even though the rooms are no smoking. The pool was closed because the staff said it was 'windy'.
Close to the train station and beach, large clean room. Nice cheap breakfast. Noisy construction going on right next door
The room was clean, provided enough space for me as a single traveler and the hotel had a nice breakfast bar. Credit card payment wasn't an option, resulting in an atm fiasco. And their cab driver demanded a 30% tip. Whatever.
The room is overall very clean, nice room design very modern , really good location next to beach, shops , eating places and mall. The hotel staff was helpfull when I had a problem. Good value for money. Close to train station as well. Small pool if there is a lot people if your with yourself than its ok. Some things in the room are hard to figure out like how to turn on the lights ( i figured out you had to put in your room card into a thing ) and took a while to figure out shower which only gave hot water ( management helped me figure out how to get cold ) the shower kinda floods the bathroom because it has no shower door. Wish they were more towels. Breakfast was extra. Bit pricy for laundry. But that's it
The hotel was excellently located overlooking the sea, the bedroom was beautifully spacious & the bathroom was well equipped.Public rooms were spacious & welcoming. The breakfast was dreadful.....for a 4 star hotel & charged £10 each person there were no 'basics' - ham, cheese or fruit!
shockingly poor breakfast
I liked the room, its being very comfortable and clean. The breakfast buffet was delicious and fulfill.
Close to beach Did not have our reservations. A/c did not work, room smelled like sewage
Comfortable room, and very convenient location Only one lift working during my stay.
Stopover on way from Spain to Marrakech Breakfast too late for early train. Internet was not working.
very close to the port and in the centre of tangiers.
access to the city centre the 'middle-eastern' ambience of what shout be an 'international' hotel
location is there a maitenance service in this hotel...? (internet not working, lift do not work ...etc. may it's like the staff just busy to talk together ...!
The best part was the location; so close to so much to see.The grandchildren loved the breakfast , the food and the attentive service.Very clean and well keptand some staff were very helpful he rooms we booked were not those we got. We booked 5 rooms 3 family and 2 double. The family were the double plus a cot not as advertised. Disappointing.Some staff members were unhelpful and disinterested.
Nice swimming pool, relaxed atmosphere in the evening whilst enjoying a meal & drink Key staff (Front desk) had a poor understanding of English. Bar and restaurant staff much better. Location of the hotel is very poor and they make an expensive charge for hotel car into town, Breakfast always late and the same - for the business traveller needing to make an early start is inconvienient, Quality of meal variable, sometimes excellent, sometimes poor,
the touch of Marrocan architecture The water of the shower, gets cold and then hot during your shower, and spa and breakfast were not at all a 5 star hotel. When cleaning and swooping the floor cleaning ladies should be instructed to ensure that this is properly indicated to avoid that guests step on a wet floor without notecing..........it happened many times with many guests.........
The nice room and good breakfast buffet
The safety box did not work and the water supply shifted from cold to hot approximately every 30 seconds. I complained about this the first 2 days of my stay, but nothing was done. This is not a service i expect from a 5 star hotel. There was a poor service in the reception, when asking for the price of golfing (at hotel andalucia GOLF tangier) i was told to go find out myself. All in all the price is higher than the actual quality of the hotel. Last the room was full of ants, not a hotel i would recommend at all.
Nice rooms, very clean and comfortable. Attractive pool area. Classic but good buffet breakfast. Great grilled food by the pool. Some construction works were still going on. The staff is very friendly but does seem fresh out of hotel school and makes some beginner mistakes, nothing too serious, but sometimes not the service you would expect in a 5 star hotel. Even though the hotel was practically empty, we could not check out late (16:00 instead of 13:00).
The bedrooms are clean and the staff in the restaurant are friendly and helpful, The staff in reception could not speak good English and were getting things mixed up all the time including room service. We were unable to use the Swimming pool as it was unclean. There were generators next to most of the bedrooms so was noisey. In our opinion the hotel is not a 5 star.
The hotel location, the view, the manager being present at the time of problem. 1- I was checked in to a room that has not been cleaned by house keeps. This happened at 3am after my wedding and a drive of 1hour. After a complain to reception, the room was cleaned and the hotel manager turned up and assured that he will look into the matter. I was offered a free night stay. 2- No Iron and I was not provided an one after 2 phone calls to reception - disgrace for 5 stars
Decent swimming pool. Paying to use fitness facilities despite already paying 150 Euros for the room. Break is more like 3 star hotel than 5 star. Staff at reception were arrogant and unhelpful and do not show any concern about customer opinion. We were charged for laundry services but we did not use any laundry service during our stay.
No mirror in the room....when they have families with kids they should put them in the same floor as kids disturbs the other guests with their noise..running in the corridor of the hotel and knocking the doors of the rooms!!!
The food was wonderful! Very nice pool area. Several bars to choose from. Well staffed hotel. They charge extra for jacuzzi and internet. This surprised me.
The facilities, and the receptionists at the Casino. The price is very high comparing by other hotels rates.
The owners have paid wonderful attention to detail in terms of design and the little bits and pieces that really make your stay special. The rooms are beautiful and it has a very nice roof terrace. A little more explanation of the nearby area on arrival would have been useful.
i think its over price the room very small
The proprietor and staff were delightful in this beautifully renovated house in the old quarter. Old world ambiance, with a rooftop terrace that overlooks the medina.It felt like an oasis.Do not try and find this hotel without help. Staying the Medina is for the adventurous; we were always glad when we made it back in the door
Good location, beautiful rooms which were quirky and romantic. The room had no air conditioning and the fan that was supplied did not work so it was unbearably hot at night. Didn't sleep very well due to the heat and also very noisy as our bedroom window led directly onto the street below where peolpe seemed to mill about until the small hours. Would not stay again.
The staff was helpful beyond words. The rooms were nicely decorated and the place was well done, but the staff was great, from the woman who served breakfast, the maid, the woman who cooked and Moustaffa, they made the difference! none
Relaxed and friendly atmoshere all staff very helpful large rooms and bathrooms Our room was on the 3rd floor a bit too far out of the way and a heck of a climb