Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
The hotel staff were very helpful and the standard of accommodation was excellent.
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
The hotel restaurant was quite expensive as was the room
Location location location No
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
Location Carpets in hallways and dining area were dirty.
Rooms are very clean, comfortable and modern
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
Moderne, behagelig atmosfære, value for money
Venligt og hjælpsomt personale. Hotellet ligger centralt, Lyst og dejligt værelse med en fin udsigt.Stille og roligt.
Beliggenheden og faciliteterne, der var til rådighed. Vi rejste fra Days i Belfast den 21.oktober, men har trods gentagne påmindelser endnu ikke modtaget et par dyre briller (som blev fundet umiddelbart efter vores afrejse) og en bog. Der mangler et par lukkede skabe og en safetybox på værelserne.
en rigtig god og behagelig oplevelse - kommer igen -
Central location It is rather ordinary
that is was so close to all the shopping centres and the hotel was easy accessed to
Location is spot on for a great weekend in Belfast
Nice looking rooms Walls were paper thin.could hear everything from people beside us
central location poor car parking facilities
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
General Cleanliness & presentation of hotel. Helpful staff
It was centrally located. Our room was bare but clean There was one member of the staff at the front desk that was particularly unhelpful. One of those people that follows the rules but doesn't go out of her way for anything. Unfortunately, don't remember her name, but she was small, young, and slightly chubby.
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
Great location and value for money Traffic noise in ouside room
The staff were outstanding, the location was brillent right in the city center, great value for money
The convenience in relation to the town. It had a place to eat late evening.
Very expensive with very limited amenities. The hotel kitchen closes early. SUPER Uncomfortable bed. The room was comparable to a dorm room in college. I requested a quiet room and was placed on the first floor. There is a dj playing loud music in the bar until 1am or so and I was able to hear every word of each song played. My breakfast in the morning wasn't even included and was pricey. I would not recommend or ever go back.
Near to city centre with all its attractions-Helpful and friendly staff-Excellent value.
The location of the hotel 11am check out. Please that extra hour means so much especially driving back to Fermanagh
Parking, food, cleanliness, staff Poor views - one of the rooms looked on to huge pipes and was noisy - also that room was cold and should have been heated as it was an accessibility room.
First impression was that hotel was lovely- welcoming. Food was tasty. Throw on bottom of bed was extremely dirty and waited 4 hours to get it changed. Lumpy pillows felt like sleeping on the floor. No hadwash in dispenser in bathroom. Steak too bloody , wasnt asked how I wanted it cooked. Young kids on rugby tour running around corirdors shouting and banging doors- no apology when I complained!!! Felt more tired leaving hotel when the Belfast trip was a birthday surprise for my husband.
Staff were so helpful and efficent Tea/coffee facility in room
Food very good and free secure car parking is excellent touch. This is our second stay in 7 weeks and will not be our last. My daughter and partner has also stayed here recently They range of draught beers is limited no Smithwicks or McArdles ale
great location just at the back of St Ann's Cathedral. Lots of beautiful restaurants in the area. Only a 10 minute walk into Victoria Square. Room was immaculately clean and the bathroom was very well designed. Free parking was a real bonus! Will definitely be back!
brand new hotel, clean and fresh.
Its location - very convenient to the local shops, restaurants and bars.
Nice decor comfortable room friendly staff Additional cost for wi fi etc,
The availability of the Piano Bar into the small hours
Location and room layout
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
The very helpful Staff!!
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Comfortable, very clean, polite staff and good food
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
My Mum & I had an Amazing time could'nt Fault this Hotel or any of the staff in any way.
Clean, modern, friendly staff, good food Very noisey - could clearly hear people talking in other rooms and the corridor at all hours. Difficult to sleep
The hotel was great, the staff was very helpful, and I am going to miss the Breakfast.
convenience of location, surroundings, modern style
The bedroom was very comfortable and quiet and facilities were good. Breakfast was disappointing. Several items were not in the trays and had to be requested - pork sausages, mushrooms, potato bread, crispy bacon. They were supplied with a rather bad grace and crispy bacon never appeared at all. The food generally was under cooked . No fried eggs were available. The tea pot had no lid - a saucer was used.
We got upgraded when we got there due to overbooking, i was extremely impressed with that and i found the staff friendly and helpful.I will be going back There is nothing to complain about we had and excellent holiday
Good breakfast choice, clean hotel with a good location with a very modern look to it. Checking out took longer than it should as only one desk was in use (there are 3 in total). There was a queue which should not happen around peak times (ie I was checking out at noon)
clean room,good breakfast,easy to get to city centre,good parking
Very pleasant and comfortable hotel no
everything had a fab time thank you n love belfast will go vback again soon.
The homleness of the whole stay in the hotel and the food brill and pleasent staff we really enjoyed our stay thankyou Nothing everything was perfect...Inever look at reviews
Staff and restaurant amenities were excellent.
Rooms were small but clean. Location was outstanding and staff were very friendly. The price was right, so couldn't ask for much more.
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
The room was clean and warm The food was not good particularly the breakfast.
the room is nice and comfy. i'm definitely going back again if i have a chance.
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
hotel very cloes to shopping centres and motorway and nightlife
Great location and good price Room was very plastic, but def value for money once you know what you are getting
Very conveniently located. Friendly, helpful staff. Excellent value. Decor on the modern side, so a bit boring.
The location was excellent with just a short walk to go shopping and to have a night on the town.
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
Everything, customer service brilliant, highly recommended. Nothing.
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
Amazing Room and service would highly recommend The selection of food in the great room
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
The location is good and the rooms were big and airy. Nice big bathroom.
If I thought of something negative to write, I couldn'T. Fantastic experience! The decor in the dining area could have been better. Tablecloths on tables, fresh flowers (Even if it was one) and window treatments.
Spacious room, attractive decor, large and well-equipped bathroom with separate bath and shower cubicle, large flatscreen tv with good selection of satellite channels. Hotel staff (not restaurant staff) very helpful and polite. 'Kingsize' bed was actually two singles pushed together, no plug sockets anywhere near bed to charge phone overnight, nowhere to put the soap in the bathroom! Poor service in the restaurant (greasy breakfast, tough pizza, very slow service in the evening).
Beautiful room, quiet and comfortable. Wish we could have stayed longer!
Can't say enough good things about the staff. The receptionist a lovely young girl was unbelievably helpful and upbeat. I ended up chatting on receprtion for 10 minutes before going up to my room. When I ate in the Brasserie again the service was top class. The starter was divine(I had the chargsrilled veg with parma ham & pamrsan) When my main came out I had the Seafood & noodles it was very strong with Corainder and when I spoke to the Staff they instantly took it back and brought me out a fresh bowl which was again beautiful. My eggs Benedict for breakfast was only surpassed by the sheer size and taste of the cheese scone! The setting was very relaxed and informal. I will definitely stay again, if only for the service. In bedroom: Huge Flat screen tv with moveable wall mount so I could work in annexe and have tv on. The bathroom and shower were very tastefully designed. Also had a room safe which was useful. Really close to lots of bars and restaurants if I didn't eat in Brasserie. Still a few teething problems due to being such a new renovation. No broadband in my room, a loose plug fitting but very little, a bit of road noise in early morning.(I'm just being picky)
The room was modern, spacious, very comfortable and everything just worked as it should. I didn't think the Irish breakfast was very good.
The Receptionst who was on duty on our arrival was very welcoming and extremely helpful during our stay Nothing would recomend this to friends and family
There was nothing that was to much trouble for any of the staff, they were lovely, they all had smiles on their faces. When I checked into my room it didn't look like it had been hoovered so when I went down to reception to say so, the next thing I knew was that it had been done and the manageress was totally apolegetic. Will definately stay there again.
The staff members were excellent. Very helpful and knowledgeable. I thoroughly enjoyed my stay. N/A
An excellent value-for-money hotel. Comfortable, spotlessly clean, and with a friendly ambience. The bed was one of the best we've experienced in any hotel, including several 5 star luxuries around the world, the food was extremely good and very reasonably priced. A lack of dedicated parking was a bit of a nuisance on a dark rainy night. Driving around unfamiliar streets in the dark to find a parking space, then having to walk with the bags in the rain, even though only a few hundred yards (or metres) to the hotel, was not very pleasant.
From the moment you enter the hotel lobby you were greeted with a friendly welcome. Staff very customer focused. Room we stayed in was very luxurious and overall Hotel design was well appointed.
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Decore and the staff
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
It was in the perfect location
Friendly and helpful.
We liked the decor, comfort and the attitude of the staff
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
Great location. The bed was excessively hard.
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
location and value
The hotel has a pool gym and sauna Our room did not lock we where told to leave our bags on nothing would happen only after I pushed back did we get another room with a working lock then the safe deposit was not working we asked for two repairs but at the end both where not working properly and to top it off our keys kept getting swiped everytime we went out had to keep going to reception to reprogram them
Dinner on Saturday in the restaurant, best steak ever tasted. There was no accessible shower in the accessible room we were allocated.
parking, staff at reception
excellent facilities, very friendly and efficient staff no
The staff were extremely proffesional and polite.being more than helpfull. Very comfortable hotel room. Thoroughly enjoyed the meal I had in the Bar And Grill Restaurant. The Hotel Bar and Bar & Grill lack atmosphere having a very clinical feel.
The staff on reception were friendly and there was a direct telephone line to a local taxi service that we used as the hotel was quite far away from anywhere! The room was dirty - the carpet had not been hoovered or if it had not very well! There was hair, chocolate, & an elastic band on the floor. The bath had lots of hairs in it as did the bathroom floor.We had to phone down to reception three times before anyone came to clean it and then it was the receptionist who had to come to do it! We went to use the swimming facilities but were told that noone was allowed in the pool without a swimming cap and that we could buy them for £6 each!
The staff were particularly friendly!! They were helpful at both check in and check out. Also the rooms were spacious and cosy. I felt the bathroom could have been a little bit nicer.
Service and quality in general
The rooms were nice 2 continental breakfasts & 3 fry breakfasts got charged even though there was only 4 people in the rooms. Also a room service charge of 30 pounds was on the bill even though none of us had ordered room service. When queried it took the staff half an hour to get a breakdown of the what the room service charges were for.
the spa was only brilliant the bed was not so comfortable
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
very relaxing hotel friendly staff and right in the heart of Belfast
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
Everything from the food, the staff and room service. N/A
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
Piece & quiate.
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
Venligt personale. Fin morgenmadsbuffet
hotellet var under ombygning næsten færdigt og det bliver meget godt og vi gik rundt og så belfast en frisk tur og en overaskende ren by
God betjening og venlig betjening ved ankomst. Gode opholdsmuligheder ved receptionen og rimelig gå afstand fra centrum. Pænt og rent og god morgenmad, samt mulighed for mad/drikke til sen aften. Værelser til 4 var lidt småt. Der var en sovesofa, som når den var slået ud gjorde at man ikke kunne benytte skrivebordet.
Dejligt værelse, fredfyldt sted, dejlig udsigt, liger godt og vinduerne kunne være åbne om natten uden problemer. ved check-in kunne de ikke finde mig nogen steder trods det, jeg havde booket mindst 3 uger før. Ved udcheck forlangtes der først en højere pris end den jeg havde fået oplyst, men det ordnede sig. Det kunne godt oplyses, at det koster at gå på internettet.
Spacious room with hardwood floor. Big, comfortable bed. Breakfast served in its nice restaurant. Good full Irish breakfast. Room and hallway lighting is a bit dark. It's about 15 min walk from city center. Not too convenient as I expected.
Benedicts is located close to Queens University and the city centre, so its ideal for a short city break.
Clean, courteous and helpful staff, convenient location You can hear the night club
the room was fantastic, beds very comfortable. The pub was fantastic as was the band that played live on sunday. stone flooring of the pub was rather unsteady/uneven and that was when sober!!
This proved to be a very well run hotel with the most courteous and helpful of staff; it was comfortable, convenient for the City, and probably one of the best hotels in which we have stayed in the island of Ireland over the last ten years. Cant; think of anything that failed to please. Although this hotel is on a busy thoroughfare for the pub/club scene on Friday evenings, the background noise is easy to shut out, given that the bedrooms are double-glazed. Altogether an excellent place.
It was perfect for me! The staff were very obliging. The bar is brilliantly decorated in a mock Victorian Gothic decor with original artifacts from railway stations, and cathedrals. Relatively no-frills reception and no lounge kept the cost of services I don't use down. The bedroom was relatively simple but had the most comfortable hotel bed I've stayed in. The receptionist even lent me a laptop when mine didn't connect to their wi-fi. I can't fault the place and have recommended highly to work colleagues and others asking for a Belfast hotel. It's homely enough to make a business trip comfortable and has a lively bar for social trips. no
Loved the bar architecture no parking and receptionist had trouble conveying information clearly
One of the best hotel I´v stayed at during my 20 years in travellingbuisness.The staff in the reception are very-veryserviceminded and professional Nothing,evrything perfect
room was good and all staff were helpful
Having a spacious room, which was immaculate. I was not of an age group to enjoy the entertainment, and would have preferred total silence.
Særdeles lækkert værelse i smukt design, enkelt og funktionelt og rummeligt. Dejligt med te/kaffefaciliteter på værelset.. Meget venlig betjening og lækker enkel veltillavet breakfast der serveres i et lyst lokale med udsigt til gaden.. Ligger i godt område ved Queen's University= liv i gaden på en god måde, udmærkede restauranter i området, og kun 15 minutters gang til centrum. Taxier er billige. ++ Parkering i gården, hvis man kommer i bil. det hele er fint