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location, staff were great yes, the toiletries we seen on the maids trolley were alot nicer then the ones we were given in our room , why ?
The hotel is beautiful. The staff are very friendly and very helpful. They really give the impression that they want you stay to be perfect, and they will do all they can to make it so.
A beautiful hotel which was very comfortable. We didn't eat in the hotel but had drinks in the bar a couple of times which was very pleasant. Staff were extremely polite and helpful. The pool complex was beautiful and relaxing, the only complaint would be the pool could have been made a little bigger. Saying this there were never many people there so it was not really a problem. The hotel is very central and the shops and attractions are nearby. We would recommend a canal boat trip.
Service from front desk staff is excellent and friendly. Rooms are large and very comfortable, with separate tub and large stand-up shower. You will sleep very well here! Lots of amenities but we didn't try them as we were only there for 2 nights. Good location, about a 5 minute walk to the Markt square.
Very friendly and helpful staff. Beautiful hotel. We brought two of our children that were allowed to stay in our room and the hotel decided to give us an upgrade to a suite. This is what hospitality should read like in the dictionary.
Cleanliness, size of the rooms and the style of the rooms The room service menu wasnt the greatest and the shower water varied from scolding to ice cold, unable to find a constant temp.
Very central and quiet. No real complaints
the location, staff, and services. the TV channels, no enough English and Arabic channels
Frinedly efficient service, excellent breakfast,great location
The professional staff and luxurious surroundings made our stay very comfortable. The underground car park was quite expensive at Euro 30/day and did not have a lift into the hotel.
Effektivt, rent og pænt. Rigtig god morgenmad Værelset var temmelig varmt - og det larmer meget på gaden, så det var ikke muligt at sove med vinduet åbent. Det ville få mig til vælge et andet hotel en anden gang.
Hotellets centrale placering lige ved de største seværdigheder, morgenmaden var også meget fin. Værelserne er lidt mørke og gangene virker ligeledes kedelige med de gul brune farver.
Jeg synes godt om, at man uden videre argumentation imødekom mit ønske om at afkorte opholdet med 1 overnatning - fra 4 - 3. Jeg slap for ydmygende argumentation - og jeg slap for at skulle ærgre mig over at skulle betale for en overnatning, jeg ikke kunne benytte. Ugmedkrydsogslange!!!! nej
Hotellet var godt og havde en venlig og professionel betjening både ved anskomst og afrejse
Fantastisk beliggenhed i forhold til Brügge bykerne. Vældig god restaurant i hotellets baghave. Alt for dyr parkering
ligger central til "hele"atraktioner,godt parkeringsmulighed i keller
Luksus. Det er dejligt med køleskab og elkoger på værelset. Luksus morgenbuffet.
Nem central placering midt imellem Brugge centrum og stationen.
Beliggenheden var rigtig glimrende. Hotellets indretning og morgenmad var ligeledes fin. Værelserne var i forhold til prisen ikke overvældende store
alt var i top til en meget fornuftig pris
Personalet er ualmindelig venlige og hjælpsomme. Morgenmaden er supergod. Meget flot buffet Næh........
Centralt beliggende og med parkeringsmuighed Svært at finde med e mange ensrettede gader
Dejlig morgenmadsbuffet og vandsjov i den lille pool. God stemning på hotellet med hjælpsomt personale. Nem (betalende) parkering lige bag hotellet, få hundrede meter ind til historisk centrum. Vi kommer gerne igen! Trådløs wifi virkede ikke på vores værelse, var for langt væk fra receptionen...
Excellent hotel - pleasant, helpful staff and clean, well presented room. Briiliant location near the main square.
Very friendly and helpful staff,would recommend the hotel to other people.Would like to stay there in the future.
Very friendly reception and helpful. Good location, comfortable rooms and safe parking for our car without the hassle of feeding machines.
perfect location, excellent breakfast
Cleanliness, Staff polite, pleasant and efficient
The staff were very polite, friendly and helpful. The location was central. The breakfasts were very good - nice choices. No.
The location was excellent and the availability of parking was a real plus. Ability to check in early on arrival day was also a plus. Staff at reception were very helpful, and knowledgeable. Swimming pool was too cold - to the point of not being usable. This is a pretty big negative as the pool was a main reason to book this hotel. Breakfast was ok but not great. Bar was a little impersonal. Decor around common areas of hotel was bland and lifeless.
breakfast no bacon
The hotel was spotlessly clean and there was a good choice for breakfast. Staff were friendly, helpful and efficient. The pool and sauna were ideal for relaxing after a day's sightseeing and the hotel was centrally located only 2 minutes from market square.
nice area, close to centre, private parking (but not free). no value for money. The hotel looks like it could use some renovations. Bathroom not clean. Breakfast buffet poor, no value for money.
Location and facilities were wonderful. Hotel on a canal with small square nearby with cafes. Very convenient to Markt Square. Hotel has Old World charm. Delphine at front desk was very helpful. Definitely would stay there again. Our room was quite small - #24- with a small window and not much light. The tub/shower did not have a shower shield on it.
The lovely history and decor and surroundings and comfortable room within easy walking distance to the main area of town Nothing!
Quiet, but only 5 minutes from "the centre". Wonderful breakfast, charming oldie world feel. Staff at reception very helpful. Only thing missing was the in room tea/coffee facilities.
Drinking in the bar on return to the hotel late evening - informed conversation from staff Paid parking offered was too far from hotel
The Garden view room gave us a very comfortable night in peaceful surroundings.
The hotel staff was excellent and ensured our stay had no problems.
convience and lovely cosi atmosphere welcoming staff
A beautiful hotel, well decorated and adorned with antiques that gave it that period feel. The position was also perfect, adjacent to the main Squares and on the bank of the canal, not to mention some very nice bars on all sides! The canal view rooms are worth the extra and the breakfast first class.
We loved the character of this hotel, and the friendliness of the staff. it was in a quiet location, but still close to everything. it was very special.
Central location, super spacious room and prompt service Nothing to not like at all!!
Hotrellet er velbeliggende og værelsesstandarden fin, bl.a. m. velfungerende aircondition. Renlighed og service fin. Bedre kørevejledning og hjælp til parkering
udmærket, meget fin beliggenhed, helt centralt, noget støj fra gaden, OK morgenmad Støj fra gaden, værelset blev meget varmt, ellers OK.
Nemt at finde, P-kælder lige i nærheden, næsten i centrum af byen.
At det er beliggende midt i Brugge og muligt at bo mange sammen i en en lejlighed inkl. morgenmad At der til 6 personer kun er et badeværelse.
Meget venligt personale. Hyggelig indretning.
Det er et hyggeligt hotel. Vi fik et værelse med udsigt til en af kanalerne.Indretningen er autentisk og passer godt til hotellet. Der var ikke en p-plads i p-kælderen, selvom vi faktisk valgte hotellet af den grund.
nær ved byen og fantastisk atmosfære gratis internet
Morgenmaden var helt i top, bare ærgeligt de ikke kan lave et blødkogt æg, værelset var pænt gjordt istand hver dag, meget venligt personale og en rigtig godt beliggenhed. nej
Hyggelig atmosfære, god betjening nej
Beautiful surroundings; elegant house; tranquil courtyard to sit in;modern bathroom and all very clean and tasteful. Efficient hostess who speaks fluent English and French and was prepared to house our food in the refrigerator! You can help yourself to tea or coffee and make yourself at home. Red Michelin to consult! Perfectly situated for visiting Bruges with nearby underground parking... Very steep stairs so not suitable for young children or the elderly
The service and attention to detail was outstanding. Nothing was to much trouble. The staff and owner were very friendly and we will be staying at this guest house again. It was wonderful.
Quiet, peaceful location, beautiful room, friendly, thoughtful staff who were attentive but not overattentive. The wooden floors, though beautiful to look at, were not so good at muffling the footfall of other guests. The stairs to the rooms were very steep - not suitable for the elderly.
breakfast,staff,location,decor,open fire ,able to have use of kitchen would have liked full length mirror /dress mirror.it was a bit cold during the day
The guesthouse quality was amazing, and the staff were really friendly and welcoming. A magical place, highly recommended.
Excellent service, wonderful people in a very convivial environment, which gives you the impression of coming home. Rather than lots of hotels which are interchangeable, Number 11 is unique in both people and environment. Highly recommended. Nothing at all. One side note, please be advised that if you need to unpack your car, as we did, the roads of Bruges are very narrow indeed.
Ubication. Room design and comfort. Beautiful hotel, a most enjoyable experience. Pillows too hard, more like square cushions than pillows in fact.
The house is lovely and the garden a great area to sit quietly in the city centre
The staff were very warm & made us feel very welcome. We loved the style of the house very traditional with modern luxuries. The breakfast was great every morning. We were made to feel very special & it felt very exclusive whilst still feeling comfortable & homely. A very unique place to stay. Wasn't a problem for us but the stairs were very steep to the rooms, but that is what you would expect with such an old house. Just wouldn't recommend for anyone elderly or with walking difficulties & don't get too drunk as you won't get up them ;-)
The staff were very welcoming and helpful. The rooms were beautiful. The breakfast was delicious.
We had a perfect welcome! The owners are friendly and dedicated people who arranged everything till the little details.
We absolutely adored our stay here. The pictures don't do it enough justice, the hotel is beautiful and our suite took my breath away. It was so nicely decorated, and pristine clean, just what we wanted! Sofia made us feel so welcome, she was very attentive and accomodating. Our rooms were tidied every day, which was a nice surprise. We didn't have the breakfast during our stay but i'm sure that would have been lovely too. The place is about ten minutes walk from the main square of Bruges, but the walk there is so nice that you don't notice the time flying by! We had an absolutely wonderful time there, I think we will find it very hard to find a place to beat it any time soon! I would most definitely recommend this hotel to anybody. The beds were very comfortable but the use of two single mattresses instead of one double mattress was a little annoying as one tends to sink into the space between the two. I think this may be a continental thing as we experienced the same thing in Brussels too. It was by no means a big issue, but is just something to think about.
A good location only 10 mins walk from the centre of Bruge. Spacious and perfectly presented room. The only bad point was the weather was too cold to try the pool.
Sofia who runs the bed and breakfast was very welcoming, friendly and attentive. The Junior sweet was spacious, tastely decorated (minimalistic) and comfortable. The centre of Bruges is a 10-15 minute walk from the property, which was convenient as there was free parking available at the property.
Sophia made us feel completely at home, the accommodation and facilites were excellent, and the food was outstanding. We were very happy here and are already planning to come back. Nothing at all to complain about, Maison Bousson was fantastic
Accommodation is new, fresh and very clean. Beautiful place, lots of personal touches and in room facilities. The owner is very friendly and personable without being over bearing. Accommodation is very private and spacious for an inner city location and a guest house. Breakfast is fab, unusual in a very good way, very satisfying (you won't need lunch) and very reasonably priced (under 20 euros p/p p/day) so well worth a try. Overall a real gem amid a lot of over priced old hotels and guest houses in the centre. Not really any negatives. It is a fair step into the centre so make sure your footwear is up to walking in but if you're relatively fit it's not an onerous walk and there's plenty of nice architecture to look at along the way.
Everything I really enjoyed it everything was good, location staff parking. It was all so easy. My only minor complaint was the Gymn was so small and the pool was small and cold!. Also I requested the jogging map from reception but was mazed that this did not contain any distances or scale. I would have expected it to be measured out in miles or KM.
The location is excellent
Kindness at the Reception desk My room was smelly, even though it was a non-smoking room. They should make sure that rooms don't smell funny.
Perfect location with very convenient underground garage. All staff members were friendly courteous and efficient. Lack of attention to detail in main restaurant. Tablecloths were not always clean and some of our food was served on chipped plates.
the size of the room and how lose to the centre. i asked you to make the breakfast free and you told it is done... and you sent me email telling me the breakfast is free now.. but when i arrived to the hotel.. they told me is not inclouded and not free .. i called you several times about the situation but you did not make anything for me. so this situation fell me down.
Late arrival was no problem. Staff very efficient. Hotel very centrally located. Room very spacious and facilities were excellent - always nice to have tea/coffee making facilities. The thick bathrobes gave a feeling of luxury. There was nothing I didn't like.
Pool opening hours
The location was perfect, less than 100m from the main square. Nice clean rooms, nice breakfast too. Overall good impression.
Freshly renovated, large Superior room, good quality facilities, good position in centre of town, friendly efficient staff. Baby crying all night; whilst not really the hotel's fault, was annoying. Car parking a bit restricted and expensive, shower leaked badly onto floor.
The beds are very comfortable and soft. The breakfast selection is good and diverse. The shared areas and the old building have a nice ambience and classical style. The hotel is situated very centrally so you are never more than 25 mins walk away Certain members of staff at the reception were getting by putting in the minimum required effort when handling questions and requests. Pro-active is not a word I would use. You can drop off suitcases but you have to put them (yourself) in an unattended, unlocked area, which was rather odd.
A central location, well appointed, an excellent breakfast, relaxed. The high standards of cleanliness and comfort. Efficient staff. It played a great part in making our visit to Bruges a great success. A minor point worth considering - We would have liked some drawers in which to put our folded clothes. There was plenty of hanging space in the storage unit. Some of the staff could have looked a little happier.
Stayed 3 nights in November 2010 for an average of 145€/night breakfast not included. Very nice modern hotel ideally located in downtown Bruges. Standard rooms are clean and spacious with an 'assembled' queen bed, an armchair, a desk, 2 closets, a full-sized bathroom with shower and bathtub. View on the canal for some rooms in the back building. Bar fridge & LCD TV. Lights turn on and off with the key card. Free wifi on request at the bar. Parking below the hotel building. Facilities include a restaurant for breakfast, a very cosy bar, a small gym, and a wellness center with sauna & hammam. Walking distance from main shopping streets, restaurants, and museums. The staff are extremely helpful and speak good English. Queen bed was in fact 2 single beds... Gym opens at 10:00am, way too late!
Unquestionably the cleanest, nicest, most accommodating, and all around best value of all the 4-stars I've stayed in over the last 2 months. This place is incredible. Everything was great
Beautifully grand hotel, immaculate throughout. Rooms were superb, décor, bathrooms, all Ist class Excellent breakfast, vast choice hot/cold, all served in very pleasant dining room. No bad points.
Hotel was clean and just off Market square, very convenient to historical district. Our room had a terrible odor one of the days we were there. Smelled like sewer backup problem.
Beautifoul, very very good Nothing
Friendly and helpful staff. Great location. Room was excellent. Breakfast was delicious.
i thought the hotel decor was exceptional for a city hotel beautifully appointed reception rooms there are two parts to the hotel and the second part would be slightly less impressive than the first older part but not a big issue otherwise lovely hotel great location
I found the staff very aatentive and polite. The hotel is quite opulent even though some of the rooms are hard to find.
clean, friendly, efficient close to city sights
Fabulous room in the old part of the hotel, sumptuous decor and very clean - more 5star! We had upgraded and was worth it. Enormous double bed and beautifully soft and comfortable, in fact probably only the second most comfortable we've had in the world. Staff were very helpful, and all spoke fluent English, arriving on a Sunday they checked the restaurant in town was open and made our reservation whilst we toured the town. (excellent idea as it was fully booked later). Breakfast was plentiful and of a super standard - even the scrambled egg! Parking was easy and secure and €20 for 24 hours good value. The breakfast room was very hot. Be aware there is a youth hostel up the street and as it is a city hotel in an historic part of town there can be a little noise, this didn't bother us in the least, but it could.
A very good hotel.
The staff was fabulous. Particularly the front desk staff. There were no drawbacks that we experienced.
Always a good hotel.
Gorgeous hotel just outside the center of Bruges but less than a ten minute walk to the markt. My room had a beautiful view of the city and was very comfortable.
Great position. Good breakfast. Internet access should be free in all four star hotels.
As a regular visitor to the hotel the convenience and the general good package offered by the hotel suits my needs
The location, right next to the train station, bus frequency to centre of town. The centre of town s only 15 mins from hotel walking. The only drawback is the fact that the beds are hard
Its verry close of the station, have wifi and they allowed us to leave our luggage. The bed did not have a good mattress, it was hard. The bedroom was verry small.
I liked everything during my stay at the Martin's Orangerie, especially our room, it's design and cosiness
A nice, comfortable, hotel in a good, central, location. Staff were very efficient and helpful.
Very Nice hotel with good location. Main areas of hotel were pretty and well decorated. Room was clean. There was not a shower in our room! Only a hand held shower in a bath....holding the shower head while trying to wash your hair is not that much fun. For a four star hotel, I expect a decent shower. The carpet in our room was quite old and stained as well, but the rest of the room was very nice.
staff excellent room was at street level
1. Good central location 2. Comfort and charm 3. Parking facilities 4. Good lighting, mirrors and hairdryer in room (important for women!) 5. Helpful and attentive staff 6. Cleanliness of room 7. Excellent breakfasts
Beautiful hotel and very quiet despite it's central location. Excellent staff with the perfect balance of efficiency and friendliness. Extremely comfortable bed!
Your hotel is quite unique in a way, and had a good relaxing feel to it. Classy without being over elaborate. None
Location, design, friendly, helpful, luxurious, comfortable No soap in bathroom. Hair dryer not powerful enough. Nice rug but was slippy.