Hoteller i Budapest i nærheden af District XII - Hegyvidék

The hotel is in a very good location, its a clean place and the personel that works there are very helpful. Awful experience with the check-in procedure, at least when you have already booked/paid online in Booking.com, because I was requested to pay again the amount as a guarantee and I was told that once I check-out and everything is fine, that guarantee will be cancelled, which is unacceptable because I had already paid online and it should be more than enough as a guarantee for my stay.And the worse is that still until now, 2 weeks after my visit in Novotel, according to my banker, my money are still pending and out of my Visa account.Another negative point is the very expensive breakfast, plus 17e per person and the extremely uncomfortable beds to a point that you can not sleep, especially when you suffer with back problems.

general staff and service good The air conditioning and ventilation system was not working, consequently rooms were hot and stuffy. When staff was asked they said the system was undergoing upgrading and were most unhelpful. If they knew the system was not working they should inform the guests and bookings.com in advance so that alternatives could be considered. ll in all 5 nights without aircon and little sleep

It has good location. The staff is very rude and they try to cheat you by ordering for you hotel taxi which far more expensive than any other local taxi company.

Their service and enviorment The hotel marked as 4 star on website, but they are 3 star

Amazing staff who were there really to serve you, clean and easy to reach with public transportation.

silence far away from the city centre, but beautiful location

Although the hotel was a 3 stars hotel, where you can´t expect too much, due to the website fotos it looked much better than it was. There was no elevator, we had to take our bags 3 flight of steps up to the rooms on third floor. They should keep out the orange juice from the breakfast menu it is so bad. And this hotel is impossible to book without having a car and a navigation system which anyway got lost because it is up on the hill. You have small winding, in bad condition streets to get there. I would distinctly not recommend it in winter.

The personnel was extremely professional and pleasant. Good services, including coffee, sandwiches and beverages prepared for an early check-out at 4AM! Free private parking is included. In my opinion, the rooms seem to small to comply with the 3 star category. Poor selection of TV programs, no shampoo in the bathroom.

Breakfast was wonderful!!! Greatly appreciated and needed. Lack of shampoo and no indication there would not be any.

the staff was very kind. Breakfast was good.

bus stop in front of hotel, friendly staff bathroom was not so clean

... The smell in the bathroom.

Location, cleaness of the room, room's design. I ask for a room with internet connection but they didn't give it to me, breakfast should be better.

Hotel staffs are quite used to foregin tourists and I didn't feel any inconvenience during my stay.

The staff was very kind and helpful, especially the Lady at the Reception. The temperature in the room was adjustable. The hotel doesn't look like and doesn't offer the comfort of a 3-star Hotel. It is a decent 2-star Hotel: the bathroom is very, very small, smelly, with rusty and unclean shower and water taps. The room had also spider webs in the corners. We covered ourselves at night with a blanket with only one shee underneath (no "envelope-like" white sheet for the blanket). The breakfast room was also dirty and looking like a construction field (dusty floors, spider-webs in the corners, big wholes and stains on the walls). The furniture in the room was very old and partly damaged. Please be aware of the conditions when you book. It is very cheap, indeed, but maybe you prefer to pay something extra for some nicer conditions.

Clean rooms, well positioned (15 min to downtown by tram), good value for the money spent. No parking place available at that time. A little bit to noisy, at least for the streetview rooms because trams starts early in the morning.

Location just in front of huge city cemetry

Very nice hotel and good breakfast. In the room there wasn't a hairdier as promised. Also a full size mirror would have been nice in the room.

Really nice people, we've enjoyed our stay.

The room is OK, the location is very nice, the staff is very helpful and polite. The breakfast should be more improved especially that it is buffet breakfast!!!!

Staff were particularly helpful in re-arranging the dates on my original booking and, when their restaurant was not open, to phone another, local, restaurant to check they were still open and advising this restaurant that we would be along for a meal. Heat in hotel rooms appeared not to be able to be turned off or turned down and so I had to open window and heat all of Budapest as well!!.

Quiet setting. Poor breakfast.