the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
nicely appointed rooms, great design, excellent location , good staff room too small
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
Convenience for the opera and for the Capitole
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
Location very central, room was excellent, staff friendly n/A
Rooms and location
Marie was fantastic in answering all my questions. The hotel is very charmous Car parking - I have been in hotel were the hotel has an agreement with the car parking so the final charge is less
Central location, aspect overlooking river, staff responsive when asked. safety a concern, eg no safety features to bath - no hand rail or anti slip mat/surface, poor corridor/stair lighting and access to breakfast room. Difficult for guests with less mobility. Communication to guests could be more proactive - one has to find out, rather than have services offered.
Clean, comfortable rooms, very helpful staff. Great location and was quiet even though on a main street. Had the best meal of our trip in their restaurant.
The location was great with rooms overlooking the garonne and just above a great brasserie. not really
When my husband was ill the receptionist was extremely helpful, contacting a doctor etc and allowing us to stay in our room late on the day we were leaving. The hotel is difficult to get to because of the narrow streets and one-way system in Toulouse.
Therre too short a time to appreciate
We liked the atmosphere produced by the welcome of the staff, the decoration, the location (so close to the centre of the city), the view and the simple comfort of the room itself The bistro opposite is frequented by the young generation, who are not prone to going to bed early and on hot night with windows open they tend to keep one awake until closing time at 0200 hrs. Parking is naturally at a premium and a bit of a walk away.
It was warm, cosy and charming, I`ll definitely be back!
Great location on river & friendly helpful staff bathtub/shower challenging for older person
The hotel was very comfortable and stylish.
Quiet room, very helpful staff, excellent breakfast
Nice and clean. although far from the city center, it is close to the bus station and it was very comfortable to arrive to the cilty center by bus. The location is too far from the city center. The hotel staff doesn't speak english (beside the staff in reception).
Great location close to airport and autoroute. Free parking and lots of parking space. Restaurant open late in evening. Free wifi and computer terminals for e-mail. Very helpful staff: we left some documents in our room which were immediately sent to us after we called the hotel. heating not on because it was still september (even though it was cold)
Quality of the breakfast was not so good. Hot drink orders should be taken at table.
The resurant was very good, The hotel seemed to be undergoing some renervatioin. The room cleanliness was not so good on the second time we stayed.
everything was good! none.
Room was spacious and well decorated. Good facilities. The location can be a real disaster when you do not have your own wheels. Especially around holidays when public transport is minimized. Hotel is located in a shabby neighbourhood (near freeway). Airport shuttle bus did not run.
The room was very comfortable and quiet. The hotel checked us in and out quickly. Good room service. We arrived to find that parts of the hotel was being renovated. The carparking looked alittle untidy. There were very few if any people at the hotel. The restuarant was closed due to renovations and the pooll out of usage. We felt like we were the only people in this hotel which felt very strange- hence no atmosphere. The pictures of the hotel was very glamorous compared to the actual accomodation. However the friendly staff made the experience better. Also I'm sure we didn't have the opportunity to see the hotel at its best.
The rooms were excellent and spacious You advertise an airport shuttle which is the reason we chose the hotel. However, you refused to collect us from the hotel..DO Not advertise a service that you do not provide.
Room was extremely comfortable and very good value for money; toiletries provided were aromatherapy and particularly high quality and pleasant to use. Reception staff were very friendly and efficient
Friendly staff and very good service
Welcome was very nice. 10' walk from the City Center. Close by lots of restaurants. Easy to get in and out.
Place for bicycle without problems; good coffee at breakfast
The staff was tremendously helpful, specially Jean Louis who went the extra mile to satisfy every request we had. I liked everything.
The hotel location is good, close to the center and transport. The hotel staff is friendly enough. The cleanliness of the room is on the limit of acceptable. It is required to refresh the carpet and the furniture - carpet was not very clean and the room furniture was old.
the central posistion close to restaurants and buses. The expensive cost due to the fact that I reserved at the last moment. But shouldn't be the opposite? the high price of breakfast.
Very close to the main train station and bus stop, walking distance to city centre. It was a very comfortable, clean room, good value for money. The creaking floor boards and thin walls.
helpful staff and excellent location
The toilet is inside the"living" room, separated from the bath room, without a window and without ventilation.
comfortable bed, friendly staff, okay location very basic, more like a 5star hostel - small rooms, out of date decor, very run down corridors, overpriced for what it was
The staff were very helpful and friendly No
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
Central location More pricey that other hotels of similar quality in the same area.
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
there was a piano in the lobby.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
Comfort of the room, air conditioning, late check-out.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
quiet, peaceful design, very efficient staff
Friendly and helpul staff Well appointed and decorated rooms
everything is good
The decor and presentation of the hotel is very pleasant, and the staff very friendly Our room wasn't ready on arrival, we said we'd come back in a few hours to give them some time to sort it out, when we got back late in the afternoon and they gave us the key - they hadn't touched it. Towels all over the bathroom floor, beds un-made, rubbish over the floor etc. An oversite, but a pretty poor first impression to give your customers in what was otherwise a very pleasant hotel...
Quality of the service and smiles of the staff
Location in easy walking distance to the city center. Comfortable rooms. Very expensive and forced valet parking (17 Euro/day). Free wifi is of poor quality and cuts out often. The room rate is only good value if you pay a discounted price. The breakfast is priced at 22 Euro / pp. The rooms at the street-side are noisy. The insulation is mediocre (poor window frame fittings) and you will hear traffic noise all night long. The front desk is aware but warns that rooms on the backside of the hotel are also noisy due to garbage trucks coming through in the early morning.
This is a very unique, clean and sylish hotel we would not hesitate to use again The food was good but not exceptional
Modern style Room had been used by a smoker previously and smelled.
The room was recently renovated - very comfortable and surprisingly spacious Renovations are continuing until later in 2009. Noisy during the day so don;t think you can nap in the afternoon
Superb hotel! Very friendly en helpful personel. Delicious breakfast, luxery room, clean and spacious. Free wifi. We were satisfied about everything, but nevertheless I think that it would be an asset for the hotel if there were a sauna and/or swimming pool.
central location Noisy next to bus station and some maintenance or building work in hotel. Gloomy shabby interiors and carpets. Chicken nuggets for breakfast!! in France!! Booked for 4 nights. Checked out after two.
Our first assigned room was inadequate: too small, tv did not work, coffee machine did not work, the air conditioning did not work well.... We were switched for the second night to a much nicer room, and accoridng to listed price not much more than we had paid through our booking. Hotel staff was helpful and we appreciated this change, but wondered why we did not get a decent room the first night. We stay in comoft Hotels, and that room (123) does not come up to standard. A nice breakfast buffet spread and staff are friendly. See above for our comments. I would recommend this hotel with reservations about getting a decent room to begin with.
Central position not far from station and very near the sights and metro yet very quiet room comfortable bed
fantastic shower air conditioning broken - fan worked so noisy but hot!
The location was excellent, right downtown, across from the bus terminal, and within walking distance of the train station. The staff were multilingual and helpful. The room was quiet, clean and had everything we needed. The room was warmer than we like for sleeping, and one staff member directed us to the wrong bus stop to catch the airport bus.
Breakfast is very good for price, and every room has a coffee machine (pretty good) and an excelent shower with steam. Good situation, centrical and very near of Saint Sernin, and even the danger of staying at the centre of a city, the security it's good, because the frontdesk man took us a photo when we left the hotel at night. When I made my reservation, Booking gave me the option to choose a smoking room, but at the hotel all rooms are no smoking.
Clean, no nonsense hotel. Small room facing the busterminal, but two layers of windows made the sound stay out. The parking tickets that hotel offer you cheaper is only valid for 24 hours - which they forgot to tell. So we couldn't exit the parking after 2 days ... and ended up spending more in total than if we would have used only either the hotel or the regular parking prices.
locality ease to get to and from airport cleanliness nowhere to sit and have coffee beer or a snack dining room very basic not enough variety fo breakfast and quite expensive for the breakfast
The comfort and standard of the rooms, and the thorough helpfulness of the staff.
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
The grandeur of the hotel reception area
Breakfast must be included in the price, 12 euro extra for breakfast is too much
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
good location, excellent staff
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
The most central location in Toulouse
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
clean/roomy and comfortable. great central location
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
The fact that I could smoke in the room
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
nice design and comfortable rooms. we had a very nice say in Toulouse.
Pleasant enough room staff friendly close to airport very long wait for meal on Sat evening food came before the bread and the wine came after the meal most customers were experiencing the same problem that evening Also not enough towels for showering only 2 provided no english language tv
Did not use any of the fsacilities so cannot comment. OK for an overnight stay There was some noise from overflying aircraft
Accessible from the airport, free parking, free wifi
nothing special nothing special
Quality of food, free airport shuttle, facilities were modern and up to date.
Good Room, Facilities and location. Good restaurant and pool. No
Everything, but the meals price. The meals price.
food was really good
The hotel was in a convient possition to the air port. It was ideal to wind down with the pool and childrens play area prior to our flight home
The restaurant was very good. The staff were excellent and spoke very good English. Offered us directions and a map for our onward journey Public areas of the hotel were in much better "repair" than the rooms and corridors. Everything was clean - but "well worn" - could do with an upgrade on bed linen, carpets etc
The staff were very helpful and friendly. Location of the hotel and parking facilities are excellent; especially close to the conference center. Rooms not only have a bath, but a dedicated shower too which is great when you are a shower person. Minor nag: rooms did not have much cupboard space for clothing.
Stayed in an executive room (which had a balcony and luxury coffee maker). Very quiet and comfortable. Not really in the centre of Toulouse. We walked out quite a way in the evening and didn't get near to it. If you stay there for a couple of days I expect you wouldn't mind the walk but for an evening just too far.
Location, Hotel general facilities Room was very industrial,minimum and cheap equipment
Very good customer service and the Hotel is just a short walk to the city centre. The pool was a bonus and well utilised.
The staff were friendly, polite & helpful. This makes a great difference. Although the food was good, the menue was disapointing. In particular, (in Toulouse) I would have liked to have seen regional dishes offered.
good location value for money no
Nice comfortable room, nearby secure parking, friendly staff.
The staff very friendly and helpful, the pool and about 20 min walk to Capital square
Restaurant is OK and personell was serviceminded The personell at reception was extremely ignorant on local services and restaurants and car renting possibilities
I liked to be near by Airbus by taxi and also from the Carrefour shopping mall. The carpet room was not clean at all.
No bar and not near any other bars
Overnight there was a continuous noise from inside the hotel like rushing water-climatisation or heating? Definitely not the room air conditioning
The breakfast served in the hotel was of excellent quality and great value I found the bed harder than I am used to
Shops available around the hotel. The GPS coordinates are wrong. The internet Wifi did not work in the room. The room was faced to the highway and the noise was constant during all night.
Very comfortable beds , Good food , Friendly staff Not well signposted when trying to find in heavy traffic !
Position to airport and service.
The courtesy of the staff even at a very late hour of arrival.
Hotel rooms were clean and the bed was comfortable. Internet access was also a plus, even though the band width was a bit limited.
The hotel room has a coffee maker, good bath room, comfortable beds. The internet access is ok. Nothing really.
the bathroom is old, should be reniewed
Nothing Scruffy. Grounds dirty. Aircon did not work. Depressing low grade hotel. Never again relying on your description.
Compared to the Campanile hotel in Chartres the accommodation at Toulouse was very poor and not very clean but more expensive.
Central location Shower , water from shower gets to the floor every time you shower
Excellent location and very helpful staff
The location and staff is great. Nothing to dislike..(for the price)
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.