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The fact that I could smoke in the room
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
clean/roomy and comfortable. great central location
The most central location in Toulouse
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
This is a very unique, clean and sylish hotel we would not hesitate to use again The food was good but not exceptional
The room was recently renovated - very comfortable and surprisingly spacious Renovations are continuing until later in 2009. Noisy during the day so don;t think you can nap in the afternoon
The decor and presentation of the hotel is very pleasant, and the staff very friendly Our room wasn't ready on arrival, we said we'd come back in a few hours to give them some time to sort it out, when we got back late in the afternoon and they gave us the key - they hadn't touched it. Towels all over the bathroom floor, beds un-made, rubbish over the floor etc. An oversite, but a pretty poor first impression to give your customers in what was otherwise a very pleasant hotel...
Superb hotel! Very friendly en helpful personel. Delicious breakfast, luxery room, clean and spacious. Free wifi. We were satisfied about everything, but nevertheless I think that it would be an asset for the hotel if there were a sauna and/or swimming pool.
everything is good
Quality of the service and smiles of the staff
Modern style Room had been used by a smoker previously and smelled.
Friendly and helpul staff Well appointed and decorated rooms
Location in easy walking distance to the city center. Comfortable rooms. Very expensive and forced valet parking (17 Euro/day). Free wifi is of poor quality and cuts out often. The room rate is only good value if you pay a discounted price. The breakfast is priced at 22 Euro / pp. The rooms at the street-side are noisy. The insulation is mediocre (poor window frame fittings) and you will hear traffic noise all night long. The front desk is aware but warns that rooms on the backside of the hotel are also noisy due to garbage trucks coming through in the early morning.
quiet, peaceful design, very efficient staff
Free parking which is easily accessible, quiet location which is walking distance from the city centre. The hotel itself has not a lot to offer besides good parking and a good location. The terrace looked worn down and there are some peculiar smells in parts of the hotel.
Close to Toulouse center the indoor parking, too small
The staff were friendly and helpful. The rooms were clean. Covered parking was free as well as use of internet.
This was a pleasant hotel in a good area. It was nice and quiet and we were well looked after with an ample breakfast each morning.
it was a quiet place. the quality of personal staff, very small and ugly room. I change my room with a suite.
nothing no atmosphere, too far out of city centre, expensive for what it was , we live in france so know the prices of comparable hotels, luckily we speak french as staff did not
Breakfast was good. The bed was not the best (big dip in the middle) so we had to change the covers around and sleep across its width.
The hotel was very well situated to take the bus to the airport.
first trip to toulouse and the hotel was within walking distance of all we wanted to visit. Added bonus was the free parking .
Spacious quiet room. Comfortable bed. Air conditioning. Location a little bit out of old city but only 10 minutes walk. Dated and a bit shabby. Some broken items in the room and bathroom. Needs a makeover. Internet in rooms is wired. Useless if you travel with an iphone and an ipad.
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
The location and staff is great. Nothing to dislike..(for the price)
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
Excellent location and very helpful staff
Central location Shower , water from shower gets to the floor every time you shower
The staff were very helpful and friendly No
there was a piano in the lobby.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
Central location More pricey that other hotels of similar quality in the same area.
Comfort of the room, air conditioning, late check-out.
nicely appointed rooms, great design, excellent location , good staff room too small
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
Location very central, room was excellent, staff friendly n/A
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
Convenience for the opera and for the Capitole
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
Rooms and location
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
good location, excellent staff
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Breakfast must be included in the price, 12 euro extra for breakfast is too much
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
The grandeur of the hotel reception area
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
If you have something to do in Cité de l'Espace, great location. You need car to visit downtown.
Reception staff very friendly and helpful. Excellent location for visiting the city with good access from major routes and secure parking. Breakfast expensive - 8 euros was to much to pay for a limited buffet
Location - distance to work meeting
food was really good
Did not use any of the fsacilities so cannot comment. OK for an overnight stay There was some noise from overflying aircraft
Pleasant enough room staff friendly close to airport very long wait for meal on Sat evening food came before the bread and the wine came after the meal most customers were experiencing the same problem that evening Also not enough towels for showering only 2 provided no english language tv
Everything, but the meals price. The meals price.
Quality of food, free airport shuttle, facilities were modern and up to date.
nice design and comfortable rooms. we had a very nice say in Toulouse.
Accessible from the airport, free parking, free wifi
Good Room, Facilities and location. Good restaurant and pool. No
The hotel was in a convient possition to the air port. It was ideal to wind down with the pool and childrens play area prior to our flight home
nothing special nothing special
The staff very friendly and helpful, the pool and about 20 min walk to Capital square
Location, Hotel general facilities Room was very industrial,minimum and cheap equipment
Very good customer service and the Hotel is just a short walk to the city centre. The pool was a bonus and well utilised.
The staff were very helpful and friendly. Location of the hotel and parking facilities are excellent; especially close to the conference center. Rooms not only have a bath, but a dedicated shower too which is great when you are a shower person. Minor nag: rooms did not have much cupboard space for clothing.
Stayed in an executive room (which had a balcony and luxury coffee maker). Very quiet and comfortable. Not really in the centre of Toulouse. We walked out quite a way in the evening and didn't get near to it. If you stay there for a couple of days I expect you wouldn't mind the walk but for an evening just too far.
The staff were friendly, polite & helpful. This makes a great difference. Although the food was good, the menue was disapointing. In particular, (in Toulouse) I would have liked to have seen regional dishes offered.
Restaurant is OK and personell was serviceminded The personell at reception was extremely ignorant on local services and restaurants and car renting possibilities
good location value for money no
Nice comfortable room, nearby secure parking, friendly staff.
The restaurant was very good. The staff were excellent and spoke very good English. Offered us directions and a map for our onward journey Public areas of the hotel were in much better "repair" than the rooms and corridors. Everything was clean - but "well worn" - could do with an upgrade on bed linen, carpets etc
Nice and clean. although far from the city center, it is close to the bus station and it was very comfortable to arrive to the cilty center by bus. The location is too far from the city center. The hotel staff doesn't speak english (beside the staff in reception).
Room was spacious and well decorated. Good facilities. The location can be a real disaster when you do not have your own wheels. Especially around holidays when public transport is minimized. Hotel is located in a shabby neighbourhood (near freeway). Airport shuttle bus did not run.
The room was very comfortable and quiet. The hotel checked us in and out quickly. Good room service. We arrived to find that parts of the hotel was being renovated. The carparking looked alittle untidy. There were very few if any people at the hotel. The restuarant was closed due to renovations and the pooll out of usage. We felt like we were the only people in this hotel which felt very strange- hence no atmosphere. The pictures of the hotel was very glamorous compared to the actual accomodation. However the friendly staff made the experience better. Also I'm sure we didn't have the opportunity to see the hotel at its best.
everything was good! none.
The rooms were excellent and spacious You advertise an airport shuttle which is the reason we chose the hotel. However, you refused to collect us from the hotel..DO Not advertise a service that you do not provide.
Friendly staff and very good service
Great location close to airport and autoroute. Free parking and lots of parking space. Restaurant open late in evening. Free wifi and computer terminals for e-mail. Very helpful staff: we left some documents in our room which were immediately sent to us after we called the hotel. heating not on because it was still september (even though it was cold)
Room was extremely comfortable and very good value for money; toiletries provided were aromatherapy and particularly high quality and pleasant to use. Reception staff were very friendly and efficient
Quality of the breakfast was not so good. Hot drink orders should be taken at table.
The resurant was very good, The hotel seemed to be undergoing some renervatioin. The room cleanliness was not so good on the second time we stayed.
The toilet is inside the"living" room, separated from the bath room, without a window and without ventilation.
The hotel location is good, close to the center and transport. The hotel staff is friendly enough. The cleanliness of the room is on the limit of acceptable. It is required to refresh the carpet and the furniture - carpet was not very clean and the room furniture was old.
Place for bicycle without problems; good coffee at breakfast
Welcome was very nice. 10' walk from the City Center. Close by lots of restaurants. Easy to get in and out.
Very close to the main train station and bus stop, walking distance to city centre. It was a very comfortable, clean room, good value for money. The creaking floor boards and thin walls.
helpful staff and excellent location
The staff was tremendously helpful, specially Jean Louis who went the extra mile to satisfy every request we had. I liked everything.
comfortable bed, friendly staff, okay location very basic, more like a 5star hostel - small rooms, out of date decor, very run down corridors, overpriced for what it was
the central posistion close to restaurants and buses. The expensive cost due to the fact that I reserved at the last moment. But shouldn't be the opposite? the high price of breakfast.