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Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
The most central location in Toulouse
The fact that I could smoke in the room
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
clean/roomy and comfortable. great central location
Friendly and helpul staff Well appointed and decorated rooms
everything is good
This is a very unique, clean and sylish hotel we would not hesitate to use again The food was good but not exceptional
quiet, peaceful design, very efficient staff
Location in easy walking distance to the city center. Comfortable rooms. Very expensive and forced valet parking (17 Euro/day). Free wifi is of poor quality and cuts out often. The room rate is only good value if you pay a discounted price. The breakfast is priced at 22 Euro / pp. The rooms at the street-side are noisy. The insulation is mediocre (poor window frame fittings) and you will hear traffic noise all night long. The front desk is aware but warns that rooms on the backside of the hotel are also noisy due to garbage trucks coming through in the early morning.
The decor and presentation of the hotel is very pleasant, and the staff very friendly Our room wasn't ready on arrival, we said we'd come back in a few hours to give them some time to sort it out, when we got back late in the afternoon and they gave us the key - they hadn't touched it. Towels all over the bathroom floor, beds un-made, rubbish over the floor etc. An oversite, but a pretty poor first impression to give your customers in what was otherwise a very pleasant hotel...
Superb hotel! Very friendly en helpful personel. Delicious breakfast, luxery room, clean and spacious. Free wifi. We were satisfied about everything, but nevertheless I think that it would be an asset for the hotel if there were a sauna and/or swimming pool.
Quality of the service and smiles of the staff
The room was recently renovated - very comfortable and surprisingly spacious Renovations are continuing until later in 2009. Noisy during the day so don;t think you can nap in the afternoon
Modern style Room had been used by a smoker previously and smelled.
Free parking which is easily accessible, quiet location which is walking distance from the city centre. The hotel itself has not a lot to offer besides good parking and a good location. The terrace looked worn down and there are some peculiar smells in parts of the hotel.
nothing no atmosphere, too far out of city centre, expensive for what it was , we live in france so know the prices of comparable hotels, luckily we speak french as staff did not
The staff were friendly and helpful. The rooms were clean. Covered parking was free as well as use of internet.
This was a pleasant hotel in a good area. It was nice and quiet and we were well looked after with an ample breakfast each morning.
Spacious quiet room. Comfortable bed. Air conditioning. Location a little bit out of old city but only 10 minutes walk. Dated and a bit shabby. Some broken items in the room and bathroom. Needs a makeover. Internet in rooms is wired. Useless if you travel with an iphone and an ipad.
first trip to toulouse and the hotel was within walking distance of all we wanted to visit. Added bonus was the free parking .
The hotel was very well situated to take the bus to the airport.
Close to Toulouse center the indoor parking, too small
it was a quiet place. the quality of personal staff, very small and ugly room. I change my room with a suite.
Breakfast was good. The bed was not the best (big dip in the middle) so we had to change the covers around and sleep across its width.
Central location Shower , water from shower gets to the floor every time you shower
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
The location and staff is great. Nothing to dislike..(for the price)
Excellent location and very helpful staff
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
Location very central, room was excellent, staff friendly n/A
Rooms and location
Convenience for the opera and for the Capitole
nicely appointed rooms, great design, excellent location , good staff room too small
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
there was a piano in the lobby.
Comfort of the room, air conditioning, late check-out.
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
The staff were very helpful and friendly No
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
Central location More pricey that other hotels of similar quality in the same area.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Breakfast must be included in the price, 12 euro extra for breakfast is too much
good location, excellent staff
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
The grandeur of the hotel reception area
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
Reception staff very friendly and helpful. Excellent location for visiting the city with good access from major routes and secure parking. Breakfast expensive - 8 euros was to much to pay for a limited buffet
If you have something to do in Cité de l'Espace, great location. You need car to visit downtown.
Location - distance to work meeting
Location, Hotel general facilities Room was very industrial,minimum and cheap equipment
The restaurant was very good. The staff were excellent and spoke very good English. Offered us directions and a map for our onward journey Public areas of the hotel were in much better "repair" than the rooms and corridors. Everything was clean - but "well worn" - could do with an upgrade on bed linen, carpets etc
good location value for money no
Nice comfortable room, nearby secure parking, friendly staff.
Stayed in an executive room (which had a balcony and luxury coffee maker). Very quiet and comfortable. Not really in the centre of Toulouse. We walked out quite a way in the evening and didn't get near to it. If you stay there for a couple of days I expect you wouldn't mind the walk but for an evening just too far.
The staff very friendly and helpful, the pool and about 20 min walk to Capital square
Very good customer service and the Hotel is just a short walk to the city centre. The pool was a bonus and well utilised.
Restaurant is OK and personell was serviceminded The personell at reception was extremely ignorant on local services and restaurants and car renting possibilities
The staff were friendly, polite & helpful. This makes a great difference. Although the food was good, the menue was disapointing. In particular, (in Toulouse) I would have liked to have seen regional dishes offered.
The staff were very helpful and friendly. Location of the hotel and parking facilities are excellent; especially close to the conference center. Rooms not only have a bath, but a dedicated shower too which is great when you are a shower person. Minor nag: rooms did not have much cupboard space for clothing.
nothing special nothing special
Pleasant enough room staff friendly close to airport very long wait for meal on Sat evening food came before the bread and the wine came after the meal most customers were experiencing the same problem that evening Also not enough towels for showering only 2 provided no english language tv
Accessible from the airport, free parking, free wifi
food was really good
The hotel was in a convient possition to the air port. It was ideal to wind down with the pool and childrens play area prior to our flight home
Quality of food, free airport shuttle, facilities were modern and up to date.
Did not use any of the fsacilities so cannot comment. OK for an overnight stay There was some noise from overflying aircraft
nice design and comfortable rooms. we had a very nice say in Toulouse.
Good Room, Facilities and location. Good restaurant and pool. No
Everything, but the meals price. The meals price.
Great location close to airport and autoroute. Free parking and lots of parking space. Restaurant open late in evening. Free wifi and computer terminals for e-mail. Very helpful staff: we left some documents in our room which were immediately sent to us after we called the hotel. heating not on because it was still september (even though it was cold)
Room was extremely comfortable and very good value for money; toiletries provided were aromatherapy and particularly high quality and pleasant to use. Reception staff were very friendly and efficient
The room was very comfortable and quiet. The hotel checked us in and out quickly. Good room service. We arrived to find that parts of the hotel was being renovated. The carparking looked alittle untidy. There were very few if any people at the hotel. The restuarant was closed due to renovations and the pooll out of usage. We felt like we were the only people in this hotel which felt very strange- hence no atmosphere. The pictures of the hotel was very glamorous compared to the actual accomodation. However the friendly staff made the experience better. Also I'm sure we didn't have the opportunity to see the hotel at its best.
Room was spacious and well decorated. Good facilities. The location can be a real disaster when you do not have your own wheels. Especially around holidays when public transport is minimized. Hotel is located in a shabby neighbourhood (near freeway). Airport shuttle bus did not run.
The rooms were excellent and spacious You advertise an airport shuttle which is the reason we chose the hotel. However, you refused to collect us from the hotel..DO Not advertise a service that you do not provide.
The resurant was very good, The hotel seemed to be undergoing some renervatioin. The room cleanliness was not so good on the second time we stayed.
Nice and clean. although far from the city center, it is close to the bus station and it was very comfortable to arrive to the cilty center by bus. The location is too far from the city center. The hotel staff doesn't speak english (beside the staff in reception).
Friendly staff and very good service
Quality of the breakfast was not so good. Hot drink orders should be taken at table.
everything was good! none.
great decor and friendly staff. Within walking distance of railway station and resturants etc. We would definitely stay there again.
good location but reserve a parking garage if you travel by car. Evocative decoration regarding the former airline Aeropostal. The buffet breakfast was limited.
The staff were very helpful and friendly. Good central location, but tucked away in quiet courtyard.
good position - quiet- car parking poor provision of pillows and toiletries. Breakfast adequate but would have been improved by fresh tea and coffee
Only stayed overnight but the room was very comfortable.Breakfast appeared too expensive so did not bother. The lift was not working
Good location, walking distance to the city center and other faciltities Staff friendly and helpful and spoke English Very limited parking, small room
Good location and clean hotel
Good value, unique style
All staff were friendly and nothing to much trouble, Hotel atmosphere was relaxing and quite
It was a welcomed experience to have staff that spoke English. And though some didn't speak it great, they all actually tried which was nice. The hotel is set slightly back from the street in a tiny garden the front and it was only a 7-10 to the capital square and other places like Wilson Square. The staff were helpful and courteous. The room was tidy and a decent size. I enjoyed my staff and wouldn't hesitate to stay again.Free wifi was great. Didn't have any problems with the hotel, but maybe bfast could have been cheaper.
location close to airport transportation
very close to the centre of Toulouse (walking distance), shuttle bus available at the Hotel's door step every 20 min to the Airport, very convenient, clean and tidy hotel. Breakfast was expensive at 15Euro, so did not try it. Instead I went outside where there are plenty cafes.
Location After booking, they need to provide clear instrustions how to get there, parking access, use of two lifts. I wanted to have clear fridge without bar staff.
Desk service was good. Willingness to retain baggage post check-out. Lack of tea or coffee making facility in the room. Lack of English translations of menu and limited variety of dinner menu. WiFi cost too much.
The service and the moderness.
I liked the location of the Hotel and the friendliness of the staff. The room was of a high standard and had everything I was looking for.
It was very nice and comfortable I had a very nice time over there the best thing is the Metro is just next to the Hotel. There is a very nice parc just behind the Hotel I advice every body to see it
I felt I was in a prison.