Cork Hoteller

Reception staff were lovely. Breakfast food was very nice No spare pillows available in room. No Tea Making facility in room. Staff at breakfast were very un welcoming

The staff were friendly and the place was clean. I had a chicken wrap at the bar which was very disappointing. Instead of a wrap I got what looked like a chicken stew in soy sauce that was quite spicy and not at all what you expect from the menu. Also scrambled egg in the morning had far too much salt in it! The hotel is being renovated and it was a long treck to my room and confusing when the lift didn't work. I thought I left something in my room and rang the hotel. Housekeeping were to call me back but I still haven't heard from them. I since found what I was looking for!

It was a nice stroll from the hotel to the city. I seems now in Ire most 4* Hotels are cutting back and all the guest is left with is functionality, however not even this could be delivered here. A teenage party in one a function room was let continue late into the night, out into the hallways, complete with boy racer stunts in the car park, no sleep. Also typical of these hotels, the traditional Irish breakfast is ruined by these large self-service covered trays with rashers, scrambled? eggs etc, cooked god knows when and dumped into these trays, with the self-digging pleasure left to the "guest". There was a complete lack of any visible manager at all, perhaps they only look in via the web to see occupancy. I noted a little Best Western logo in the bedR, checked not on website, uncool!

The Food was tasteless.

access to cork heating in room does not work and can not be fixed

beautiful hotel and friendly staff breakfast not great

Nice, comfortable and warm hotel interior and very comfortable room. Food good but overpriced. Good spa facilities although found the pool and spa water a little cold and for that reason probably will not return for the spa facilities. Booked a very reasonable 2 night stay with booking.com but very disappointed to hear that guests who had spotted a local newspaper advertisement were staying for a night with dinner and breakfast for approx. a third of the price of what we were paying for our room plus dinner. Raised our disappointment with reception staff on departure but even though I called the hotel directly looking for their best rate/offer for our stay I was advised that it was merely unfortunate but that if we didn't read the newspaper advert...

The reception area has a nice seating area to relax after eating or prior to retiering for the evening The access (lift) and stairwells are not the best and could do with modernisation.

Location, bed was massive Charged for room cleaning and noise from street

The smells of the kitchen and the noise of the cooker hoof/ airco where drifting in our room from 7.15h till 00.00h.

The helpfulness of Hazel the receptionist

Poor hot water supply

Rooms Noise outside and heat in rooms

How close it was to the city centre The price, and the fact I had to pay for breakfast!!