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An architectural gem of a hotel with lots of character. Within reasonable walking distance of the city centre. The staff were exceptionally friendly and welcoming, which was a bit of a surprise in a city hotel. Quite difficult to find.
The locality, the ambiance, the service,
Location, prestige A little devoid of atmosphere, unnecessarily so
We enjoyed being treated with respect, having the car taken to garage and brought back when needed. Difficulty to find especially as road works had closed roads. Took us nearly two hours to find from reaching Zaragoza.
Ease of access to City centre. reception staff and porters excellent,very helpful and pleasant. Breakfast good and staff very attentive. The toaster was tempperamental !
The hotel was very well located. It was easy to find and the service was also excellent. The staff were very attentive to our needs. The standard of the rooms were also very good, spacious and very clean. When we return to Zaragoza we will be staying at the same hotel.
Ideally situated in center of city. Big rooms. International hotel so all is very professionel. Very friendly and helpful staff. Possibility to use parking service to your car (altough a bit expense). Lift is a bit small. There were 2 marriages the day we stayed in the hotel so lots of noise untill small hours of the night. Parking is a problem (as you would expect in the center of a city).
friendliness of the reception staff no
Well located, friendly helpful staff, large well appointed rooms
Central Location, Clean, Staff v good Breakfast a bit dear, as cafes just outside for half the price
Hotellets personale var meget hjælpsomme og søde. God beliggenhed og super lækker mad både i restauranten og ved room service. Jeg fik to gange et ikke-ryger værelse der lugtede fælt af røg - meget uheldigt at hotellet ikke checker dette først. Poolen var lukket for vinteren på trods af temperaturer på over 20 grader, det var skuffende. WIFI virkede meget utilfredsstillende og dårligt, og personalet kunne ikke hjælpe selvom de forsøgte.
Fremragende kvalitet i alle henseender. Overdådig og lækker morgenbuffet, og - for mig aldeles overraskende og positivt - klassisk musik af høj standard i elevatorerne i stedet for den sædvanlige, rædsomme muzak. Modigt!
Location, style of rooms and the size, they were very large A/C did not work right and room was very hot
Good location, clean room. The noiseist point on the planet on a Friday and Saturday night, especially if you are staying at the ground rooms. Seriously noisy until 5 am.
Good location. Friendly staff. Hotel & room modern & clean. none
Location and amenities (free, excellent wireless) Marginal breakfast
good hotel. not entirely clean.
I asked for a non smoking room and was surprsed that a hotel of this size and price did not have rooms designated non smoking let alone non-smoking floors. I had to ask for the room to be deodorised which was done but it all seemed to be a bit of an effort and I felt uncomfotable. Also there was a daily charge to use the safe in the room- quite a high charge for such a passive servuice. As the booking covered the weekend I had no option but to stay put. There seemed to be very few other facilities on offer either, the resturant was downstairs out of sight and the bar seemed not to be operating
the interior design of the room.and the breakfast the receptionist in the evenig aswell in the morning were lacking of hospitality.Iin the evening it took time to sort out some room organisation and took time to get the room. In the morning the breakfast was not open at 7 am.The hotel closes door in the night against drunkenpeople. whilst 24/7 is given service with 4*.receptioninst do not stay at the desk. You cannot enter the hotel with your card or something as client.
nice location city centre, in the centre of all activity no
Very good hotel. We payed only 50 euro for a room. The hotel is just perfect and the location also.
The room was amazing. Very modern with nice furniture. The location. It's a bit far from most of sight seeing places in Zaragoza.
very nice and modern room, special bathroom, very quiet airco, good bed not to hard, white and ...black!! slippers, the general theme is chessboard, Good breakfast, shopping-centre very close, but most off the shops are closed, cinema with original version films and good wok restaurant in walking distance parking difficult to find, do not mix with the parking from the shopping-centre, limit choice off TV channels,
The room design, size and layout, the toiletries, the huge tv screen, everything first class. Very well priced for a five star. I didn't get to try the food. It is simply unbelieveable and unacceptable that a five star hotel should open his wellness center and gym only at 9 a.m. This way, it will be impossible to use it for most of the guests, simply because at 9am everybody (both business guests and tourists), are already out about their business. I think that is a huge setback!
Excellent hotel with perfect service.Shopping and cinema very close by with excellent wok restaurant.
The rooms were nice designed and the staff were friendly. The brakefast was good and you could feel you are in a 5star hotel. It's a bit far from the centre, but it doesn't take long to get there with a taxi or car.
Very comfortable - fantastic room and great views over the River to the City. Staff exceedingly helpful and friendly. No translation of welcome pack or Room Service menu into English so made it harder to use the facilities of the hotel. Lot of noise from an open air performance at The Beach, a little way from the hotel but the noise level was high and went on until about 1 a.m. Even with no opening windows in the bedroom it was quite hard to sleep through the noise. I know the hotel has no control over this noise pollution although they have tried to get something done.
Nice new hotel. Close to railwauy station 30 minutrs walk to tje center. No fitness room nor i.door swimming pool
Nice new hotel.werry freindly la staff. Nothing.
Staff were off hand and not friendly. Chef couldn't boil two eggs for four minutes, I was handed raw boiled eggs to eat yuk!!
Friendly staff, large pleasant rooms Difficult to find, not on gps
Very luxurious hotel (we got bargain for 90 euros only), very clean, ultramodern and spaceous rooms with huge whole-wall window looking on a river and the city. The room was probably specially designed for disabled (unless the whole hotel is like this) - the semi-transparent toilet door wouldn't close at all - would hang half open, there was no shower curtain, so everything got wet and slippery. Another note - you can't open the window, so if fresh air is your thing - don't go there. Very expensive restaurant.
rooms were nicely done . decor of the whole hotel was nice housekeeping took away bathing towels after the first night.which was very odd
Staff spoke english quite good, they were kind and very helpful. Rooms are really nice and quite big and we had excelent view from the room. Very hard to find because it is quite new and my GPS, which is a little more then 1 year old, didn't know this location.
Nothing really this hotel does not cater for the customer needs and are nor prepared to make any attempt to accommodate the international traveler.ee above See above
Hotel staff was very friendly and helpful. The room was nice and clean and very quiet. Beautiful view from the room.
Set in the heart of town, all of the points of interest were within walking distance. The staff was very helpful, suggesting local cuisine and directing us to the proper times to dine. I recommend the mijas at Migueras about 4 blocks from the hotel. Although it doesn't open for lunch - the major meal of the day - until 1:30.
Location, room design, size and capacity space for clothes. They let us leave the room between 13:00 and 13:30 instead of 12:00.
Hotel is new as of October 1, 2010. So facilities are in top notch shape. Room was enormous and well-appointed. Staff is still learning. Some minor "fit and finish" problems in room.
modern hotel with tasteful furnished rooms, comfortable beds, fancy bathrooms, excellent location in the historic center; wide selection at breakfast, excellent service due to attentive, helpful, qualified and even German-speaking staff in the restaurant, easy access to the main shopping areas. unfriendly and impolite reception desk (this is mostly applicable to a male employee, who kept the guests waiting while he was on a long phone conversation), the outdoor swimming pool was without water and the sun terrace was closed.The fitness room and the sauna were completely missing.
Please note that there are no rooms for smokers - misguiding from your side. The standard of this hotel is mediocre in best case - I would not even go that far.
Location is fantastic. It is in the train station. Big rooms. Breakfast and amenities are poor
Location of hotel was good close to all the places we wanted to visit The fact that it was a four star hotel and did not have any tea or coffee making facilities which you tend to get with hotels of less quality
Very little Built in the wrong locatuon.Virtually empty with few staff. Very limited food.
spacious room 1) impossible to get shower temp. stable (hot - cold - hot - cold etc. 2) rooms too noisy/not well isolated for the noise of the highway in front; 3) room was not vacuum cleaned for my 2nd night: all in all - give the 4 star rating and (very) high price per night (due to ongoing Zaragoza exhibition?), it was (very) poor value for money
good rooms and bathrooms, free parking near the hotel, Internet free in the business corner hard to find
The room was spacious and felt more like a junior suite
Located in train station. Big rooms and quite Breakfast could be better
Good location very helpful staff. My wife thought Antonio was gorgeous. We would have preferred tea and coffee making facilities in the room.
Friendly staff,good breakfast,excellent transport facilities for easy travelling.Comfotable rooms with excellent views over the mountains. The lack of tea and coffee making facilities in the room
Very nice location. Unfortunately, our room was riverside. Therefore we could not see beautiful sight.
Location, location, location. Price, price, price
It was professional, clean, and stylish. The staff was helpful and knowledgeable, and at no point did I feel that they would be unwilling to aid us in any way. Also, the hotel is quite centrally located in a beautiful and seemingly safe location.
the hotel was close to all the main items we wanted to visit and more the hotel did not have a exchange facility and we had trouble finding a bank open when we arrived but it was only a minor problem
Good position near the river. The hotel was very close to major roadworks. I believe this should have been advise at the time of booking. The sign indicating parking for the hotel (which was also a taxi rank) was not very clearly marked.
The location was very central Too close night time activities which was noisy. Wi Fi difficult to access
There was a great view from out room to the fireworks at the Expo 2008 that night.
central location parking difficult to find - need to cross bridge, go into bus-taxi lane and immediately after hotel take very narrow lane. Breakfast was a bit pricy.
This hotel was right across the street from one of the tourist offices, and very convieniently located. It is a boutique style hotel, even though it is large, and very well appointed rooms, and ameneties come with this hotel. I would definately reccomend this hotel. Everything was well organized and in tip top shape -- the only thing was that the parking was extra, but right at the hotel, and the breakfast was a bit expensive (but we didn't eat it so can't review it). Overall, this was a really well situated and lovely hotel.
Good staff Internet not working
We have stayed at the Silken Zentro many times and always enjoy it. The hotel is very central and within walking distance to everything. The rooms are modern and comfortable and the staff very accommodating. We also like it because they have parking beneath so checking in and out is easy. It is a very modern hotel built on top of the ancient ruins that exist all over Zaragoza and that are on display through glass in this hotel.
A relatively small hotel,but very central for shopping and sightseeing.Good underground car park.
Location, design Shower door should avoid water to go to the bathroom floor
The room itself was perfect - it was the last leg of our "minimoon" and after lots of typical Spanish hotels this hotel gave us a good rest: the bed was huge and comfortable; wifi actually worked; it was very spacious and modern and the shower was strong - the jacuzzi bath was a nice touch too (we stayed in Avanza - one of the superior doubles/suites for eur99).
Comfortable room, well equipped close to sights and shops
wonderful shower mirror didnt steam up. very comfortable bed & room good breakfast the entrance looked dull & didnt create a very good impression
I really liked the location and the comfort of the room. Everything was quite pleasant. Our shower was leaking and we had to mop the tiled floor, so that it wouldnt run down the next floor.
good location. hotel staff were not friendly. coffee at breakfest was bad. It is absolutely overpriced (212 Euro per night without breakfest).
The location is very central No English TV channels, no spa facilities
It is a design hotel: nice bathroom, wide screen tv, decoration attractive. Hotel is in the middle of the centre. Breakfast had a lot of choices. Shower temperature kept changing: from very cold to almost boiling hot: dangerous!
it's a 5* hotel!!! it's amazing the rooms :) it's really difficult to find the hotel!!!
Lovely hotel, just location was a bit 'Ghost Town' as was the hotel itself Restaurant was closed (due to lack of trade)...
Underground parking. The room was very very modern, clean and comfortable.The bathroom great. Kitchenette with a large fridge, which could be very practical. The reception staff friendly. No utensils, cups etc. in the kitchenette.
Mostly everything about the hotel is excellent. Clean, friendly and helpful staff, a bar and restaurant, internet facilities. A good self contained facility for a short stay. The hotel location relative to the city centre isn't the best. Perhaps more than one or two English speaking channels, as tends to happen in some other hotels.
It was clean I think that it isn't easy to find the hotel.. It need more and bigger adv
Great hotel only too far from nowhere, but great for what we wanted The location
Large space inside the rooms A bit far from the city - but good if you drive outside (no trafic problems)
The room was very comfortable and clean. There's no free Internet connection.
the room was big but noisy unpleasant and not well organised staff. Hotel too far away from city centre
Staff inexperienced - no money changing - no cash point - no easy access - no laundry facilities - no mini bar - no room service - during exhibition time, a bus could have been arranged - taxi drivers don't know the hotel - restaurant & bar had no atmosphere - I did talk with the Manager during my stay and he did try and help - to make hotel recommendable : improve services> J. De Cock
the location is central The bed is terrible, the room smell dump, the forniture is very old and ugly.
The facilities and location are excellent. The staff was extremely professional. The nightly rate was excellent through booking. com 20 Euros a day for parking is excessive. However, when bundled with the room rate, the value is still exceptional.
Multilingual staff at reception desk. Restaurant is open till 23 PM. Every time you enter the room, a commercial video is played on the TV screen. Annoying!
the friendliness of the hotel staff. willingness to assist with Feria del Pilar information.
garage facility,good price,clean and recent bad insonorization- reception called at 24 h when we came to the room sayng that the next door guest complainted about the noise.We were just talking normaly !
Good central location, ample parking in the hotel although a bit expensive at 19.95 per day. Good value for the money, mind you I'd rate it a 4 star business hotel not 5.
The languge is the main problem!! The only people who speak english are reception staff, and you have to face problems with room service, laundry, and resturant staff if you are not speaking spainish.
Courteous staff, clean and spacious. I would recommend this hotel for business use only; as long as you did not want to keep fit at the same time. See my comments below. Nothing to do at the hotel if the weather was bad. The Spa Treatments were not at the actual hotel; you had to go to a Health/Leisure Club situated on the adjacent street. The gym/sauna that were at the hotel were locked; you had to go to the reception to have the door unlocked and then wait 20 minutes for the sauna to be switched on and warm up. There was not any drinking water available in the gym and to add salt to the wounds I was charged 8 Euros for using the sauna.
Exceptional hospitality, service. Some of the facilities need renovating or modernizing.
proximidade do aeroporto e de centros comercias, ideal para quem viaja de carro
The hotel is new and very well run. The rooms are nice and the bathrooms are special. The heater didn't work well. The hotel is a long way out of Zaragoza and they have a courtesy van that takes you to the train station. However, the van driver was 15 minutes late. He was in the hotel but "otherwise occupied". The heater in the room did not work well and the room was very cold.
This is a very modern hotel with comfotable rooms and a restaurant offering good value.Although out of town, it is convenient as a stopover if travelling through Spain.
Hotel is modern and well situated There is no restaurant at the week-end which should be made clear on web site.
The hotel room was very clean, comfortable and spacious, the services included in the price very good, the buffet breakfsat variety was good, and the location next to the exhibition center, shopping centers, and the airport very convenient. If the visitor requires a taxi has to be booked in advance as there is no taxi stop nearby or public transport. It was not my case as I had a car, however other visitors might want to take it into consideration
Room was excellent. Breakfast was excellent (but expensive). Dinner was expensive and utterly unmemorable.
Fantastic modern room, lots of space and a huge bed. Very comfortable. Staff very friendly and helpful. Free shuttle bus to city centre. Located in a desolate logistical park miles from anywhere. No cafeteria open and nowhere to get anything to eat to drink if you arrive late. Fine if you arrive late and just want a stopover near the airport.
Everything was perfect room, staff, breakfast, dinner
The superior room is gorgeous with sauna and spa (jacuzzi) in the huge bathroom, an isolated huge room for the luggage, 2 TVs (one in the bedroom and one in the livingroom), balcony, very clean. The cot for the baby was already there when we arrived without question. Really good value for money. N/A
very nice no
Nothing. Everything. Four stars? No way.
great location, good facility but air did not work
Good hotel, centrally located I did not like the hotel and room decor, it was outdated and very heavy Hotel needs remodeling , it is not a five star hotel in my opinion
the gym and size of room
The staff were very couteous. The room was very nice
central location and very welcome
Luxury rooms for an affordable price
Breakfast .. space in room ... parking availablity even though costly. Cleanless of bathroom and room carpets. Location not within walking distance from center. Gym too small.
Very nice hotel, friendly atmosphere, perfect location .
Good price, but... Unconfortable bed and pillows, noisy room (room 320), badly isolated sound- wise. Parking really expensive at 20eur / night, but in the surroundings it's really hard to park outside, too.
confortable and big room for 3 persons
I have stayed at this hotel regularly over the last five years, the prices seem to have decreased giving better value for money.It is comfortable, the rooms are large, bedding of good quality. My concern is the same as always, the hotel staff, especially the receptionists can sometimes be a bit unwelcoming, austere, but they are efficient. This has never changed in several years. However it is a small issue and would not change my view that this is a good hotel.
noise, airconditioning not functioning
Perfect in the center of city, for business, city holiday It is difficult to come to the hotel by car, and one should be aware that additional price for carparking is 17,50€ per night
very central and convenient location night club opposite (Friday night)
right next to the center, and amazing price
perfect location, nice and friendly staff not many people spoke english
Location is excellent for walking to key shops, attractions, and restaurants in the old town. Room well-appointed and comfortable. Hotel across the street from a nightclub which was very loud and had bright lights on into the wee hours for rooms at front of hotel. Bring earplugs.
The hotel location Was cold
clean. comfortable. good bathroom. the nightclub outside.
Very friendly staff and not far from the city center. Free Wi-Fi only available in the lobby.
Ease of access from motorway and into city. Breakfast was lowest standard ever experienced - very narrow menu and lack of variety - mainly bread and cake. Seating arrangements inadequate and only one person available for service - grossly overworked.
silence, friendly hotel staff
The thermostat in the room was not working. Even when we turned it to the lowest temperature, the aircon was still blowing out hot air which made it very unbearable on a warm spring night. The location of the hotel was fairly near the city centre but the streets wasn't well lited at night.
good to be able to take dog
The room and bathroom were a reasonable size Thw room was boiling hot and we could not adjust it ,the entire hotel was the same temperature also although we told them when we booked that we had a dog when we arrived they said that they did not take dogs although they let her stay in this instance.
location ok, 15 minutes by walk from old city. Room was clean and of a good size Poor breakfast. No minibar in the room. Room very hot, airco not working. Bad insonorisation.
The comfort of the rooms The lightness of the room
The breakfast The location, no very good public transport
I love the hotel, the staff in the front desk was so kind and helpful! at 1.00am this kind man helped us to search for a cheap/good train ticket, Thank you! I 100% recommend this hotel Nothing, everything was brilliant.