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The service The food The room The lobby The small parking area in front of the hotel
expensive restaurant - low quality steak
Quick check-in, spatious and silent room w/ garden view, nespresso machine, quality room service w/ delicious food. Non-functional bathroom, hand towels located far away from the lavatory. The double bed is actually two seperate beds and they seperate when you roll from one side to another. Central location but still requires 8-10mins for taxis to arrive.
central location, state of the art facilities and design, good value for money strange smell in the room at certain times, billing issues
Overalll great experience Couple extra blocks from Old Town, Valet Parking Overpriced
Very friendly and efficient staff. Quiet big rooms. Definitely the best Hotel in Bucharest
The location cannot be beat as most of what you would want to see is less than a 30 min walk and if you want to cab it is easy and very cheap (1.39 lei per km or about 28 US cents). The hotel has all you could need and rooms were big, well appointed and immaculately kept. Staff was very attentive and the breakfast that was included in our rate was outstanding. We would stay here again in a heartbeat. Truly a 4.5* experience They did not seem to have much information on the immediate local area like reasonable places to eat, groceries and such. Not a big deal as we easily found things on our own. Also no detailed local map for the immediate area.
A real 5 star hotel, the place around, the lobby, the room, roomservice, the garden, the spa. Excelent!
Very friendly staff. The rooms were nice and clean. The lounge bar has an interesting design. The hotel was very flexible to give a late check-out. The breakfast is good, but expensive. The quality of the wireless internet is poor. The fresh orange juice in the lounge bar was only partly fresh, mixed with a lot of water. The Bali wellness is closed on Sunday and full booked on Saturdays days in advance. Weekend visitors need to book days before arrival.
Location Size of the room Cleanness The room was not at the hotel main building Not as luxury as the hotel rooms Bkfast was served at another restaurant and was of lower quality that the one at the main hotel Money paid could have booked a room at a much nicer hotel Missleading information at the time of the booking. KAYAK should state that the room was an apartment house at another building block and not at the main hotel
i paid for Double studio room and when i come to hotel i was shocked because i though doble studio its better then standard room but unfortunately its simple room which smelling bad and not in the same building where the standard rooms.so i asked how much i need to pay more for to move to standard room and i paid 500 $ its a lots,
The room was modern and very clean. The staff helpful, professional and friendly. Good location in the city. All the meals I had from room service and onsite restaurants were very good. On a couple of occasions took a long time to pick up room service dishes even after calling and requesting them to be removed.
nothing special really, everything is fine but not outsanding average
The confort of the room The price - it is too expensive
In such a luxury hotel, free wifi internet in rooms should be free of charge.
the room was very large. clean and comfortable!!! ... very good breakfast buffet, polite staff, a real luxurius 5 star hotel!!!! the swiming pool area... it was not like the photos.... to small
Room, meeting rooms, assistance of staff Meal and breakfast restaurant staff
The room was nice. Prices in restraurants were high.
Just the shopping The housekeeping no good , they don't have room service , I ask for help in 7:30 pm I was in room 375 and I ask them to have new towel the till me sorry we can help you have wait till tomorrow morning .
We were three friends, we enjoyed every minute! The team was excellent and service quick. Definitely go back there!
great location, luxury,great staff and service. i will definitely return to this hotel none
I found a special offer and wanted to try the product. I liked the bed very much (large and comfortable) and the breakfast (a lot of variety and good food).
location and character of the building.Definitely the best hotel in Bucharest Staff are not quite up to international standards but they try.
I liked very much the facilities, the location, the decoration and the atmosphere. It took me sometime to make the chek out and teh problems to use VISA cards
The staff was very helpfull and the food in the restaurant was excelent! The spa facilities were not so clean.
extra costs for parking an internet
I had a business meeting arranged in the hotel so I chose also to stay there. I really liked the Executive Lounge with the view and the privacy for business discussion. Also, great service at the English Bar!
I chose this hotel because of the brand and I have to say the service I received was above my expectations. You really get the feeling of all the history and tradition of the hotel, just by having a tea in Le Collonade, their somptuous hotel lobby. I would recommend this hotel for people who want to experience more than a hotel room.
I love this property, I travel every other month to Athenee Palace Hilton Bucharest and I really enjoy the welcome back home feeling I get right from the check-in, with a very nice smile, to the health club and of course the famous English Bar. And it's an easy way to top-up my Hhonors account! Definitely a keeper.
Very good central location, elegant classical lobby and entrance hall
Great Value at $95 per night and amazing location. Great staff and super fast and reliable internet. I strongly recommend. The included breakfast is really good . Bucharest is totally worth a visit . It has its unique feeling one will not find anywhere else. The door keys lose their magnetic field easily. Otherwise not much.
We were on a tour.Great hotel and location.The hotel broke one of my bags .I am still waiting to see if Hilton will fix or replace my bag
Det er et fint hotel med en god belligenhed i forhold til messe centeret i Bukarest. afstanden til centrum er ikke optimal, Wellnes centeret var lukket og dette var ikke anoceret på deres webside ej heller blev der gjort opmærksom på dette ved bestling ... det var en infomatison som jeg meget gerne ville have haft !
Aircondition virkede ikke
Reservationen hos Booking.com viste 172,22 euro + 3% (by-/turistskat) , dvs.5,17 euro, altså ialt 177,39 euro dvs. ca. 1313 kr. Men regningen for ophold + skat lød på 766,97 Lei, dvs. ca. 1534 kr. Altså ca. 221 kr. dyrere end angivet af Booking.com. IKKE HELDIGT. Desuden skulle vi erfare,at den ene liter vand som stod oven på minibaren, og som vi egentlig troede var gratis, kostede 25 Lei, dvs. 50 kr. Det er trods alt en urimelig pris.
It's in an excellent location in Bucharest. The air conditioning in the room was inadequate.
- central location, parking - Faulty battery to the bathroom, shower broken, noisy air conditioning, disappointing for a five star hotel
efficient personnel, very nice lounge club,late check-out without any problem,casino,balconies and view. small rooms
I am very disappointing after my booking hotel charged some extra which I was. Not aware of it I did many times booking but first time here they charged me like this
Amazing view. Great room. Excellent staff. Wifi signal in the room was weak.
Cheap price, not bad location, easy access to the city center. I was under the impression that theft at this hotel. Pretty much to be desired as a staff level of service and friendliness. Prices for some services may be different than previously announced.
The room didn't have an iron. I inquired at the hotel before booking, and I was told that there will be one at the reception. It was taken.
Excelent raport price/quality Breakfast too expensive (1/2 of value of the room for 2 persons)
Proper Hot water and a shower head hat works The windows are welded shut. based on past experience the rooms are either blazing hot with humidity or freezing cold. never a wiff of any fresh air in the rooms beyond the heavy air freshner which sometimes requires that you change rooms. but it is romania where everything is a deception, with lies, and cheating on every level of society.
convinence of location nothing
Near the eastern railway station.
perfect for us no
Very convenient to the train station. The room was quite spacious, and the staff was helpful. There was mildew in the shower. They only provided towels for one person. The room was very hot and the only way we could make it cooler was by opening the window, but there were stray dogs barking outside. They allow smoking in the lobby, and the whole place smells a bit like smoke. For location, while convenient to the train and metro, the surrounding neighborhood is not nice.
Everything is standard, like in any Ibis hotel, so you know every time what to expect. In the 21st century is kind of lame not to provide free internet access. Also, few TV channels.
External appearance, price, helpful staff. Bed was good. Room decor seemed like how the Soviet Union would have done a Quality Inn. Though in the middle of things, the neighborhood seemed a bit questionable.
The location was excellent for anyone travelling by train. The room was big and very clean. It would have been perfect if the wifi was working in the room. They had cables to use the in room internet, but it didn't work either. I had to go to the main lobby and use the code they provided. The metro station was right out the front door. The neighborhood is not that great and it is somewhat of a walk from Metro stations to key sightseeing locations. If you need someplace with all the necessities close to the train station, this is the hotel for you. Overall, a good price for a nice room. The internet did not work in the room.
it's proximity to the railway station and metro station. close to the bussiness centres like piata unirii, piata romana and piata victoria. comfortable room at an affordable price. allowed an early check-in (8 am). the heating/air-conditioning could be better.
free internet, clean room, professional hotel staff, good location
central location, good restaurant when ballrooms in use create too much noise for the guests on the 1st floor.
A good hotel in the best place, close to old town. .
The stay was fine. The rooms are a little run down and in need of some repair. Otherwise everything was fine. Staff were very helpful and with a nice manner. Some of the furniture was torn and the chairs were very dusty. There were also holes in the wall.
all rooms are for smokers, therefore if you are not a smoker, you'll feel the heavy air. it did not seem very clean either.
The location of the hotel right in the city centre. Enjoyable breakfast. Very high cost for internet ( 2.5 euros/hour). Most of the hotels offer internet wireless for free. Praking is just for max 10 cars right in front of the hotel. It si not actually a parking place, cars are stopped near the sidewalk. Furniture and bathroom equipments should have been changed years ago.
Sympathy and everybody very professional. Breakfast had good quality. I'll be back again.
Outstanding location close to the centre. Very helpful and friendly staff. Excellent breakfast.
Clean, attractive rooms. Free use of computers in lobby. Attentive staff. On weekends water took too long to become warm, and never got quite hot enough.
excellent and helpful staff, very clean and comfortable rooms, wonderful location
In the hotel was very nice! That I can`t pay in euro and I must go to searchrumanian money.
It was not so spacious but the staffs were very kind and friendly. The location was also good. Breakfast was not satisfactory. If they prepare for more fresh fruits and good coffee, guests will be happier.
great staff and location
Excellent staff, very conveniently situated and a great breakfast. We wouldn't go again unless they sort out the room entry system. Security is so good you can't get in!
staff noisy , there was a construction building to near hotel.
Nice experience Restaurants could offer a better service and better food
Vi synes morgenmaden var god.Dejligt med en buffet så man selv kan vælge.Værelserne var pæne og rene.Hotellet er placeret dejlig centralt.Der er gode muligheder for afslapning og underholdning Der er en del af værelserne der er rigtig dårligt placeret.Udsigt til en mur og meget larm fra en udendørs ventilator.Det lever ikke helt op til prisen.Personalet er ikke særlig gode til engelsk og de kan være ret svære at kommunikere med og til tider ikke altid særlig venlige og imødekommende.
friendly reception Restaurant food poor;no Romanian tomatoes
The hotel wasn't completely ready. Swimming pool and fitness room weren't available yet. Also the access to the front of the hotel was somewhat chaotic.
The staff is really professional - the brakfast excellent - as well as the bar service - the rooms are clean and modern - the fast internet connection - the closer distance to Denta.
Very high standard for a fair price.
size of room, breakfast, hotel staff it is far from the city center without public transportation and also no store around.
Nice rooms, clear, all basic amenities and a very good breakfast Its at some distance from city centre and one needs to plan well given Bucharest traffic.
The service and the excellent room.
Good hotel, nice restaurant, friendly and helpful staff none noticeable
Clean hotel, nice room and bathroom, new and modern, centrally located, good friendly staff. Would stay there again for sure Wifi was out on the first day of my stay
The staff are excellent. They gave me the prefect recommendations of where to go and what to do during my free time. They also sent me up with a tour based on my personal interest. The rooms are super clean. The wifi works better than my office. Also, the restaurant has amazing food! Got to try the Trout :) The location of the hotel is perfect. It is a short & scenic walk to old town and city center. You get to see many historic buildings and museums on your to Old Town. Big thanks to Ana & Alexandra!
This is the second nicest hotel that I have ever stayed in...ever. For the price, I cannot come up with one reason as to why I should not come back many more times in the very near future. I was absolutely amazed by the size and quality of the rooms, the friendliness of the staff, the availability of the many bar/restaurants in the hotel, and most of all...the spa! I was fortunate enough to schedule a marine wrap followed by a Tibet massage. This truly made my trip. I only wish that there are places of this caliber anywhere in the States for anywhere close to the prices paid here. Do not hesitate...book here and make sure you visit the spa. No place can be absolutely perfect. This place has only a few items that bothered me. First and foremost, the staff at the Piano bar were horrendous. I was with a party of four for lunch and he literally got everything wrong with my order with the exception of the water. I ordered bacon-wrapped mutton tenderloin, mixed vegetables with cheese, a cappuccino, and a water. Instead I received a beef ribeye steak, potatoes and onions, and a water. The food was absolutely delicious but, really? Can't even come close? After that, we returned to the same place for dinner but they weren't serving food. We ordered drinks and what came out was not even palatable. I had ordered a Manhattan and received some concoction with whiskey, orange, and cinnamon! It was atrocious. And I am confident that the quality of our drinks was due to our poor tipping from lunch earlier. The location of the hotel was not ideal. It was challenging to find and not as close as I would like to some key places. Overall, take little note of the negatives I have listed as this hotel was leaps and bounds over all but one of the hundreds of hotels that I have stayed in through out my life. (If you are curious, the best was the JW Marriott in Hong Kong.) I had thought about giving the hotel a poor review just to prevent it from getting too popular but that would be selfish and they have definitely deserved a great review.
was ok shower cabin leaked.
Location ; comfortable ample junior suite; good restaurant
The cooperation and the hospitality of the staff. The staff are the best thing about this hotel.Room design was also very nice. the breakfast room was very small.The collection of items was not wide.
The hotel should be ranked as 3 or 4 stars and not as 5 stars
comfortable bed breakfast was so simple and bad taste
Staff was helpful and very polite, location is excellent, hotel is quiet and stylish. The room was much smaller than expected, in particular for a 5* hotel. Bathroom was really small, nothing to do with the pictures on the web site. Quite dissappointing.
great location too old!
Good location and very clean and peaceful hotel. Taste of luxury from old days. Very good service in Romanian standards!!! Small but not fatal issues like bad smell from waste pipes (or similar), leaking shower cubicle, cold coffee in breakfast.
A beautiful traditional hotel, very centrally located. Courteous, helpful staff. Excellent restaurant. Price out of season was very reasonable for a quality hotel in such a central location. Comfortable, warm (it was minus 20 degrees C outside!), free internet access. This is Romania - you have to manage your expectations a little bit, but I have no complaints about my stay.