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Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Cleanliness of the hotel.Very helpful staff team. The location.
swimming pool and the spa very good better than outside spa,the spa price also not expensive... location poor.....nothing can shop after nite life......
Hotel is very close to the airport for an arrival/ departure night and offers simple, clean, 'good value' accommodation and facilities.
Comofortable destinantion close to the airport for next connection, not so far form shopping mall, service level was pretty good.
Near the airport , local shops and restaurants and a good place to relax. None
peaceful atmosphere and staff hospitality, and of course the beach. Breakfast was not included in the rate which was a bit surprising and extra charge for breakfast relatively expensive!
Our young girls (7 and 8 years) enjoyed the pool....as there seemed to be plenty of other kids to meet. The pathway along upper edge of the beach was great for running (exercise), while the beach itself was not. The hotel needs a facelift. It seemed a bit threadbare in places....
We enjoyed the proximity to the beach, the huge garden and the set-up of the rooms in individual houses in the local style. The rooms and especially the bathrooms need to get a good clean and small repairs should be undertaken.
Staff were fantastic, always friendly and smiling. Fantastic location for our family in the gorgeous Sanur. Beautiful pools and good kids club
Staff were very good and polite.
beautifully maintained garden, easy access to beach, good spa, friendly staff I had booked an additional night (after previously booking 4 nights) via booking.com, however, when I checked in, the hotel had no knowledge of this extension of my stay. That was confusing since booking.com had already confirmed my reservation. The hotel eventually booked me another night, but in a more expensive room.
Very relaxing, very polite staff. Rooms/bathrooms could be a bit cleaner .Not enough etertainment in the evenings.
The friendliness of the staff.Breakfast was very good.
Nice hotel, good food, nice location...the beach was dirty and needs to be clean with a group of people every day, the hotel should really employ few full time people to do the job of cleaning the beach from all the dirt that gets whashed up on the shore!
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All staffs are GST! Greet, smile and thank you! Best resort in Bali. We booked our stay via kayak and when check in, was told by receptionist that breakfast is not included in my package which have been confirmed by agent kayak. I showed them that my booking is inclusive of breakfast, I then emailed to kayak but no response from them till date. Rimba is really nice, after check in, receptionist called and said that the resort will extend breakfast to us for the our stay in Rimba. The staffs at Rimba ensure that whatever request you have will be fulfilled at their best possible. Not that I can think of..
The hotel is absolutely stunning, with modern, tasteful and luxurious finishes. It is connected by frequent tram to its sister resort (Ayana) and to a private beach. It's a little out of the way from Jimbaran itself, and requires an inexpensive taxi ride to and from town. Food at the resort is good but expensive. The spa is astronomically expensive by Bali standards, although it is in line with Western high end resorts. The Rock Bar at the Ayana (for which Rimba guests get priority access) is a lifelong memory (although VERY expensive). The staff are extremely friendly and willing to help. The beach is beautiful. Location is quite convenient to the airport. In the early morning, it was only about a 10-15 ride. Honestly think it was our one-time bad luck, as opposed to a constant problem, but the air conditioning in our room could not be adjusted, even after we called for technicians to come and "fix" it. The temperature in our room hovered between hockey arena and cold-freezer. Made for poor sleep in an otherwise very comfortable room. Also, despite all the attention, the hotel managed to forget about giving us a promised wake up call. Fortunately, I set my own alarm just in case. But if I hadn't, we would have missed our early morning flight. The beach is very beautiful, but it's not for swimming. There are lots of big waves and big rocks, and the red flag is probably out 99% of the time. All in all, despite the shortcomings, I still believe this to be an outstanding hotel. Well worth the money (and priced much cheaper than many hotels that are likely comparable in quality).
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
location and atmoshpere No king size bed avaialble although already put my preference.
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing