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the location was great,the stuff were very helpfull and kind,breakfast was very good,room service was very affitionet.
I liked the best location and the good rate fixed for my stay period of time. Also staff was more than welcome and the hotel facilities are luxury. N/A
Excellent location: walking distance - between 10 and 20 minutes - to most touristic attractions, and two minutes away from the Metro station. Very attentive and courteous hotel staff. Rooms are spatious, confortable and clean. Very expensive comparing to other European major destinations but not expensive comparing to similar hotels in St. Petersburg, Russia.
The hotel overall was great, well located for tourist as most of the interesting historical sites and museums are within walking distances or public buses are available right in front of the hotel. There are many good restaurants around the vicinity of the hotel. No
Very good Lobby, nice but small rooms, very good bed and bath staff. Easy to find. Prices for minibar are crazy (peanuts - 18$ !!!, small bottle of cheap shampain - 140$ !!! Rooms are smaller then on photoes (we stayed at Delux room).
Excellent location, great service, new and confortable
Great location. Good access to bus and metro. Room was clean ans spacious. Excellent buffet breakfast. Contrairement à ce que nous avions lu dans les commentaires des voyageurs (mais peut-être est-ce parce que nous sommes hors saison), était compris dans notre formule le buffet à l'Imperial Room. Abondant, très varié, excellents produits. Very small bathroom. Seul bémol, étonnant pour un hôtel de cette catégorie : la salle de bain, proportionnellement très petite par rapport au reste de la chambre (entrée, dessing...). Difficile d'y poser une trousse de toilette et les wc sont vraiment trop proches du lavabo.
This hotel ticks all the five star boxes, but what stands out are its staff. They are superb and make you feel genuinely welcome.
Staff was very friendly. Room was clean and comfortable. Somebody was heavily smoking on my floor.
Lovely hotel, great location. The room was a good size and there is a good gym at the hotel. A very good breakfast buffet. I was given a 'city view' room which faces Nevsky Prospect. I asked whether the room might be noicy because of traffic but the staff confirmed it would not be. This was not the case at all, the traffic noice was very audible all through the night. If you are a light sleeper ask for a room facing the courtyard. The service attitude of some staff is not at a five-star level altough other staff members were absolutely lovely - so a bit mixed there. Another small thing to note there was no kettle & coffee in the room which I found suprising for a hotel of this standard.
clean,friendly personal,very good location
Exceptional staff made this jewel shine even brighter.
Fri adgang til fitness Miorgenmad inkluderet i prisen
Hotellet ligger godt cenralt placeret,gåafstand til de fleste turistatraktioner .Det er nyrenoveret og værelset var rent og pænt . Jeg kunne godt finde på at bo her igen . næ
Location is very central to Saint Petersburg, all around appearance is pleasant, nice bar and restaurant. Breakfast is not included in room rates, Internet is charged extra and is expensive. For the price of the room you would expect a bit more
Excellent location. The staff is not well-trained. The room does not worth such a huge price. Internet is very expensive. The interior looks cheap. There were no bathrobes (5* hotel).
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
The staff shows absolute incompetence as far as client satisfaction is concerned
It has an excellent service!
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
location is fine - price is too high overpriced
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
Top service, location We didn't get the room we booked. The prices were untransparent.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
Spacious room (for St.Petersburg), soft comfortable beds, LCD TV with numerous channels, wifi internet is quite fast, complementary drinks for guests central conditioning that can't actually provide comfort temperuture during sleep (rather hot) and window won't open (no handle). Too hot blankets for current weather.
Lack of toiletries
We lived in a very quiet room with a good view of Vasilie Island. The hotel is close to the Winnter Palace and the Metro. The beds are not comfortable. They are too soft.
Good location near the city center. The staff was mostly friendly. The room was clean and everything in it worked fine. Bed was comfortable and there were plenty of pillows available. The double bed was just two beds pushed together. The gym was under renovation and no information was given about that beforehand.
Stayed for 4 nights. Very comfortable rooms, modern and clean, beds were very good. Friendly staff with good english. No problems. Helpful with visa support. Good location. Not in the centre where it's touristic and busy, but in a quiet location and easy to walk to the centre. Right by the river. Only used the hotel for sleeping, never ate breakfast there or anything so can't comment. Didn't particularly like that the double bed, was two twins pushed together, the gap in the middle was annoying. One morning there was no hot water for showers, but this was fixed by the afternoon. No idea if this is a recurring problem. Rest of the time it was fine.
Absolutely fantastic, lovely hotel, helpful staff, clean, cosy rooms and good location next to the river. Don't worry about getting around, the concierge can order you city taxis which are very reasonable and the hotel is within walking distance to the fortress, Hermitage and centre.
You actually offered better rooms than we had booked. The staff was friendly and tolerant with children. The hotel was at walking distance for the main sights.
Third time we have stayed here, enjoy it every time we stay here. good value for money. Friendly helpful staff. good location close to great shopping and near to tourist attractions.
I liked our bed) nothinghttp://www.booking.com/review/a93af21870730bb7.en.html?label=review_im;aid=304142
Clean, very good room, good service
Excellent, professional staff. Very courteous and helpful wit requests. breakfast buffet was splendid and with plenty of choices. The made-to-order omelettes were delicious! The room was clean and comfortable. This hotel is located to many excellent attractions and is a very good choice for exploring the beautiful city of St. Petersburg. Highly recommended!
The telephone number in the room, lift, breakfast, bankomats, souvenirs in vestibule of the hotel It was very cold in the room. The hotel isn't situated near the underground. The cost of the number was changed and the stuff want receive new payment when I leave at hotel. But when I arrived about changed the cost of number the stuff nothing say.
Very kind view from the window to Saint-Persburg historical center epecially to river Neva. You can see the famous view with drawbridges at night from room. Internet, TV, breakfast, decoration, personal, safety - all need to be improved. Nowhere I see about 200 people around table in seach of any food at breakfast time.
The breakfast was good and the view from the breakfast room was beautiful. Value for money was good. The hotel looks a bit dark, lobby and hallways. It is a big hotel. Easy to reach by metro and walking, but further from the centre than other hotels.
very nice location of the hotel, wonderful view from the window. very good breakfast, friendly personnel The building needs renovation , especially plumbing to remove bad odor and water leakage from the shower door. we would prefer softer mattresses also.
Polite staff and clean room. A splendid summer terrace. A magnificient view and a convinent location to improve noise insulation in rooms
Breakfast was good. We were put in an old room with rust water coming from the fasset at first, however it was changed to new remodeled room upon request. New room was good, clean, nice view, but no safe box.
Gorgeous night river view with lightened erected bridges Personell may improve their english
view on Neva from our room the girl at the reception can be friendlier it is their job
Friendly, clean, historical hotel. Excellent location by the river.
A good hotel in the center of the city with wonderful panoramic windows overlooking the symbol of the Russian Revolution - the cruiser "Aurora" and the main river of the city - the Neva. Friendly staff. Frugal breakfast. Usually in other hotels of choice food more.
The city and river view from the rooms facing the Neva river is just excellent.
Brilliant river view from the window! best in city staff is absolutely unfriendly. No hairdryers.
I liked the design of the restaurant, especially the fireplace. The food was excellent. The staff was very attentive and friendly. The only small minus, not all menu dishes were available.
I liked everything but the price. breakfast was too expensive.
The dining facilities were convenient and well presented with pleasant and helpful staff. Ambience good. The sink in the bathroom did not drain well so it was hard to get any hot water to shave.
My room (on the 7th floor) was quiet, had an opening window and was not too hot. The bed was extremely comfortable and I slept very well. As my stay was during 'White Nights', the thick curtains were appreciated! Room fittings are tasteful and high quality. The spacious 'Provencal' style restaurant/bar area is relaxed and cosy - good selection of tasty dishes to suit all appetites and... No complaints!
Nice hotel, not far from the city center. Probably too expensive without special offers. At least breakfast is 3-4 times expensive than in cafes 3 mins away. Rooms are neat and furniture is new. Ask for a room on the highest floor to enjoy the beautiful view - Sokos appeared to be one of the highest buildings in the area
superb interior and comfort nothing I suppose
The bed and spa The location!
My family stayed there for one week. We really enjoyed our stay. The hotel is conveniently located close to the Metro, just two stops from the Nevksy Prospect. You can get to Nevskly Prospect in 15-20 minutes by metro or in about 45 minutes by walking. The hotel staff was very helpful and they talked good english. The room was very clean and spacious. Compared to other hotels in St Petersburg, this was reasonably priced. The free wireless access was very convenient. Overall, we really enjoyed our stay. The breakfast was quite expensive, so we ended up not getting it.
Wireless internet included in price. Good breakfast. Good air conditioning of the room. Good bed. They have to include price of the breakfast in the price. Lack of TV programs.
Nice Finnsih quality Hotel