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The hotel is very well located The interior of my room was quite old. The desk varnish was gone and the room was pretty smelly.
Very good location in the center of Shinjuku, about 10 minutes away from the train station and taxi service outside. Had an ATM and 7-11 attached to it. All the amenities a person could need, toothbrush, hair brush l, razor shaving cream, free bath salts for everyday I stayed. Shampoo conditioner and body wash smelled great. Shower and bath were awesome! 1rst floor breakfast was the way to go, 8th floor cafe was nice but had less variety than the other. Staff knew English, and the concierge service was great for booking and easy airport limousine back to HND airport. Very close to robot resturant and bars that are open 24 hours. Nothing!!
Breakfast options are good. The South wing room bathroom had a slight sewer odor at times.
Great location near the Shinjuku train station. Service was excellent (although perhaps average for Japan). Pillows not so comfortable - would have liked a selection of hard/soft (therefore the OK rating on comfort). Room A/C worked very well (I like to sleep in a cold room). Great view of Mt. Fuji and Tokyo government buildings. I prefer the Hyatt Regency Shinjuku when the cost is reasonable but this time it was considerably higher. Have stayed at Keio plaza about 5 times and at Hyatt about 20 times.
The only good thing about Keio Plaza Hotel that they have a shuttle bus line direct to Disney Resort, but need reservation 1 month earlier before the date. The front desk for check-in and check-out really really really not friendly (especially to foreigner), no smile at all and very bad in english. Very old hotel, we've paid for the premier room (recently furbished they said) but still looks old, they're only put more lighting inside the room and LED TV. Better stay at International Brand Hotel.
the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international Cannot think of a thing we didn't like
Location The room and the hotel are not so modern
free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops
Comfortable and convenient. Everything is fine.
Good location in Shinjuku within walking distance of major shops, restaurants and public transportation. Hotel looks new and has nice lobby, breakfast area, and rooftop lounge. Bed was very comfy. Room is tiny but not a complete surprise in Tokyo. However, there were several small things that could have been done to make the space more useful such as more clothes hangers, a shelf over clothing rod, and towel hooks in the bath to name a few.
Small but cozy room. Perfect location.
Price was slightly below the competition, but in retrospect, I would've gladly paid more for a much better stay. Close to 7-11 and some fun areas in Shinjuky. I've traveled to Tokyo for 3 straight years. This hotel is the worst by far. Even though it's advertised as a 4-star hotel, it is NOT a 4-star hotel. Here's what I think: Very small room, even for Tokyo standard. There were a few groups of rowdy tourists, and I can tell that the concierge was exhausted by them, and was not very friendly when she was helping me out. Even though it's in Shinjuku, location is not that good. It's right next to a bunch of love hotels and far from the main Shinjuku station. Overall, a big disappointment for me.
Location is very good and room is very clean as well.
The location of the hotel is excellence. The room is clean and relatively larger than other hotel in similar price range. No fittness center
Very convenient location. Good Cleanliness and provode good quality shower gel and shampoo. Unfriendly male front desk staff (no smiling face). We came with 2 families and 5 small kids, they were making some noise and chasing around at the lobby while we were checking in, one male staff warned us this was not appropriate. Yes, I respect the reminder but expect a more friendly approach. And I believe if the hotel allows to have children to stay in, they should anticipate how children behave. It was our first day arrival, with such unfriendly approached, it really spoilt our mood.
The staff at this hotel are very friendly and helpful. The location is very convenient to many sites and transportation stations. I would recommend this hotel to a friend. Rooms are a bit small but average by Japanese standards.
Friendly staff speaks English and location is very close to Train station. Love staying here when I travel to Tokyo. The pillows were very uncomfortable.
Location, Limousine Bus access, Close to train station, affordable Wi-Fi is good, not great, but free
My boyfriend and I stayed there for nine nights and were able to explore easily. Locations such as Akihabara, Harajuku, Meiji Shrine, Shibuya, and a lot more are a short train ride away and with the train station so close it was easy to get around. Lots of shops, restaurants, and arcades within walking distance of the hotel.
First, let me start with the location. I will say it is friendly for all ages 18 and up. I include even seniors because the location really does have it all! However, it is really close and somewhat in the middle of their redlight district and Although I know this can sound problematic or even too crazy, it really isnt because all of it is kept away from the streets. You only know what the places are based on the wording of the advertisement outside such as "thai special massage." All funny though even for us as a married couple. You are only two blocks (5min walk if you are slow and not from the city like we were) from the Shinjuku train station and this was solid gold for us to get around even with our luggage because in case you have not heard, Taxis are pricey!! Another great thing about the location is the food! We are foodies and we love bargains and high end so we can try it all!!! I also do not eat fish and my husband loves his sushi and again, they have it all! From 1,000 yen lunches to nice steak dinners in which we spent up to 9,000 yen but we also ordered a couple rounds of beer and limited this kind of spending to only every other night. Other than that they have reasonable 3,000 yen dinners for two and we even had steak tacos at this rate!! As for the staff, they answered all the million questions we had even when it was reallllly busy during check in hours. They were all very patient! Our package did not include breakfast but the hotel is located in front of a family mart and across the street from a 7-11 (with an ATM) and in case you did not hear in places like reddit, some people come here for food from these places alone! We usually picked up sandwiches or hotcase items with drinks for under 1,000yen in total for two of us! And went about our day. The hotel people clean the room everyday, restock toilettries in the bathrooms daily, and leave you water bottles daily as well as fresh towels. Very very clean people and yes you might be culture shocked to learn the square footage is veryyyy small but two of us fit just fine and comfortably and come on, if you are going to japan do your research! Anywhere you stay will have the same issue with squarefootage because this country has one of the most expensive realstate value, meaning this culture often downsizes in space because larger does not neccesarily mean better. I wish there were more i could say and although I could it really means you should choose APA at Kabukichu! I have nothing I could possibly complain about. I mean wour airplane landed 6 hrs ago and I am already leaving a review.
A nice hotel living up to luxury billing Having to pay to use leisure facilities and cost of restaurants is too high
Great views from room, lots of space in the Park Deluxe room, very good service. The New York Bar on the 52nd has the best view and great jazz nights our rate did not include breakfast..
Best in Class Service, ambience, Decor, Views and Iconic reputations. $40 hamburger in the lounge upstairs. It was delicsious, but wow
Staff is extremely helpful with everything . I have requested to make a reservation at many famous restaurants and the concierge staff did a very professional job securing a seat for me . They have planned everything for me better than I have planned by myself .
Location was good near Shinkuku station (one one the biggest) The hotel has a gymn and a pool but you have to pay 2,100.00 yens (US$ 26.00) / person / day. The staff speaks poor english. Check out at 11h00am so not good if you have a late flight (30% of the daily rate to stay to 03h00 pm).
- Cleanliness - Spacious Space - Amenities - Friendly Staff - Service - Shuttle to Shinjuku Station - A bit far from Shinjuku Station by walking - Underground (Metro) does not have full escalator (a bit difficult if carry lots of stuff)
We loved the spacious room and the fantastic view of the city!
+Best Service (English friendly) +Best Location (5 minute walk to Shibuya Station) +Best Views +Extremely Clean & Comfortable +Luxurious +Worth the Cost of Stay
The deluxe city view room was phenomenal for a country boy like me. Room cleaning and bed making was excellent, left my extra spending money in the room and never missed a penny. Everyone was so very polite in the hotel, the view from the bar on the top floor is also not to be missed. Prices for drinks, etc. are as to be expected for this hotel, but don't miss breakfast! As American as you could want, and make sure you ask the guy with the chef hat on to make your eggs. Omelet, over easy, whatever, they will be done to perfection and delivered to your table. I loved my stay at this hotel, it was hard to come back to reality in the US. No free wifi
staff was very nice and helpful. the room was clean. not the best or most modern but it's the basics. nice renovated bathrooms. high floors. AIRPORT SHUTTLE IS AMAZING! the bedside tables are a bit ghetto. otherwise everything was good.
Great location, easily accessible, excellent rooms with a gorgeous viiew
The welcoming and check-in at the hotel was perfect and very professional. It was also very convenient to get there from Narita airport with the bus limousine. Best location ever in Tokyo!
great location, excellent service/staff, very comfortable room
Excellent, spacious & clean room, friendly and welcoming staff, excellent rates. No, I was completely happy with everything about my stay.
The location was excellent Limited choice of resturants and they close early
Restroom facility Rome Style
The view was breathtaking. Not really.
the location, staff efficiency,room ,view, bathroom everything was perfect,great value for money
Great hotel highly recommended ..great location ..right by the Japan rail station and great view ...great bar ..and restaurants in the hotel and surrounding area ...for the price can't be beat ...the only negative is like all other tokyo hotels ...the rooms are very small
Very respectful. Clean and beautiful views of the city. No it was an amazing stay.
This hotel is gorgeous. We stay there every year we come to Tokyo. The convenience can't be beat, with fantastic dining in the hotel (8+ different restaurants in the building) and a 2 minute walk to Shinjuku Station. HIGHLY reccommend
near tokyo center. takes 60 min. to Narita. hotel staff is quick in attending to my needs.
Excellent executive lounge, great location close to many restaurants and the Tokyo Metro is a 2 min walk away.
very convenient location; easy tour pick-up and airport bus; friendly staff crowded hotel, small room, facility a bit aging
Very lttle, plastic hotel without character, expensive way of hiding from japanese culture.. See above!
Breakfast buffet, a seating area in our room, and a bed off the ground. We had been on great tour staying Japanese ryokans which were a treat but good to getting back to western comforts. Don't have any complaints
The design of the room was elegant and modern, and it was very comfortable to stay in.
excellent world class hotel, friendly and efficient staff, located next to subway access and within 1km of major entertainment precinct.
hidden charges,such as table cover charges in bar on top of service charge and taxes!
Right on the subway line. great restaurants and bar. great spa beds are very firm
The Intercontinental is a major chain and had a nice entrance and the rooms were clean. The rooms were decent size -- in fact, as I understand "spacious" -- for Tokyo. 1. The Internet was intermittent and not very good. 2. The cost for the Internet was one of the priciest anywhere -- they charge 1620 yen (about US$16) per device. So, a phone and a laptop, my wife's phone and an iPad is 4 devices or $64/night. Needless to say, we did not activate internet for each device. Compare this to the Hyatt Regency Tokyo at $3/night per room (multiple devices), or free at the Kobe Sheraton, and free at the Kyoto Westin. 3. The plumbing was old, did not drain properly, had to run the cold water for a long time to get cold (rather than hot) water, and the non-Toto toilet seat was far inferior to the Toto Washlet seats in other hotels. 4. I have Acid Reflux and need to sleep with a raised head. I requested foam pillows at reservation time and again by email about 2 days before arrival. I was told they were booked and no foam pillows were available. So, don't count on any "accommodations". 5. The concierge was very helpful, BUT the lines to see the concierge were unreasonable (1/2 hour or more). Ultimately, we could only see the concierge about one-half of the times we tried.
The ANA Intercontinental is situation on Roppongi Dori, very close to the Roppongi district's busy night life. It has a metro line within a 10 minute walking distance as well connect to both Narita and Haneda airports. The concierge service was great, helped us out with tours to Mt. Fuji as well as to a small town in Tama City where we wanted to visit our old neighbors from Thailand. She went out of her way to call the friend and coordinate pick-up from the train station.
Comfortable beds Restaurants in the hotel Close to the train station Small room Hotel smells like smoke
i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.
This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties! What I didn't like was that we had to leave so soon...
Access to everything No laundry facilities nearby
For value and room size, this hotel is the best in Tokyo of the five hotels that I've stayed in during any of my trips to Japan (2). It is right off of two subway (Suidobashi, Korakuen stns) and JR east stations and relatively close access to a third (Kasuga Stn). Note that at least Suidobashi and Korakuen Stn have elevators for those traveling with luggage. Tokyo Dome City / Meet Port provide many dining and shopping options. There is also a so-so amusement park suitable for children. I will continue to book stays at this hotel whenever I am in Tokyo. Central location in Bunkyo is away from the JR circle loop and requires some travel upon arrival at Tokyo Stn via Narita Expresses. I wasn't aware of the ease of connection from Tokyo station nor of the presence of elevators at Suidobashi stn when I first arrived, so arriving with luggage was a bit of a chore. When the Tokyo Giants are playing at home, this hotel fills up fast. Extra charge for early check-in (before 1600/400pm)
My November stay in Tokyo was switched from Okura Hotel to Sheraton Miyako Hotel, because Okura was demolished in May this year for a new hotel building to be reopened in 2018. So all the evaluations given here are for Miyako Hotel. The hotel is excellent, very roomy and update. It offers all what a ordinary traveler needs and beyond. Its location is great right in the middle of several subway stations, only Meguro station and takaniwa station are within walking distance. But, scheduled hotel buses taking hotel guests to Meguro and Shinagawa station is an excellent way to help hotel guests move around. Do your homework and find out what time the airport limousine bus can take you from airports to Miyako Hotel before you buy airline tickets. Because the bus schedule is very odd. I came to Miyako from Tokyo Haneda Airport, the airport limousine bus only runs twice in the morning and once in the late evening (Good for red eyed flight guests). If you come to the hotel any time between those schedules, you need to find out what is the nearest hotel or subway stations to Miyako the airport bus can take you to, then take taxi from there to Miyako.
Classic or dated, whatever your preference, but well maintained and spotless. Large rooms, for Japan. Staff is marvelous. Very close to the US Embassy and train stations. All staff speak English sufficient to get the job done. Booking through Kayak got a reasonable rate for Tokyo. Couldn't control the heat in the room, which was 79F. WiFi connects but can be erratic on mobile devices. Food in the hotel is outrageously expensive, but a 2 minute walk gets you to reasonable options. Gym is excellent but there is a substantial extra charge to use it.
Tokyo area was greate.
The stall was really helpful and was the only hotel that I stayed in Japan that provided soft pillows... This hotel was the most expense one that I stayed in Japan, around US$185,00 and for that price I was expecting a much better room. The bathroom was disgusting with visible mold all around probably because the exhaust fan wasn't efficient enough to keep the moist out of it.. The toilet bowl underneath the seat was all black mold... The shower walls is getting yellowish probably because no scrubbing it's been done.. I saw a single room keeper guy cleaning the whole building floor when I got there but he was cleaning alone at least 18 rooms in that floor as I noticed the rooms doors was all wide open and he was running between those rooms with vaccum and cleaning supplies and etc... The blocks/area around of this hotel have lots of "massage" business places and lots of guys hanging around the walkway corners to offer girls to do a "special" job if you interesting... Definitely not a family hotel to stay ! Few blocks away from the opposite side of the Shinjuku Train Station I stayed at Sun Route Hotel of Shinjuku that was much much better location in the area and a family hotel with quality and breakfast include for under US$120,00. Hope this review helps lots of visitors.
Just about everything was as expected. Only complaint was that room was too warm (March stay) we couldn't get the air conditioner to cool the room adequately and couldn't open the windows to cool it down to an acceptable level.
Great location, close to the night life and train station
This hotel cannot be beat for location and value. There are nicer and/or cheaper hotels in Shinjuku but I will be staying at the prince from now on.