Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Kids in the adult pool
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
location and amenities nothing
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Not enough self parking. Reckless driving through parking lot.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
We were able to have an early check in, at around noon on a Wednesday. Staff were all friendly. Service around the main pool was good. Food for breakfast and lunch was adequate but not amazing. We ate our dinner out each night, so cannot comment. We had a room in building four - LOVED having a balcony overlooking the pool. LOVED being at the back by the quieter pool. We really liked that the resort is trying to keep the "midcentury modern" vibe with the interior design. We appreciated being able to use the main pool and gym after checkout on the day we were leaving, even though we could not have a late checkout. The rooms were large and although the place does need some upkeep, we did not think it detracted from the overall feel of the hotel. The most frustrating thing was that we were out of our room from 10AM - 4PM and when we came back they had not cleaned our room. We asked them to wait until we were done getting ready to go out for dinner and then a manager called to say that the staff had to clean our room right then because it was time for her to go home. She cleaned the room with us in there getting ready to go out for dinner. On the first day we had to wait an hour for room service to bring wine glasses to our room, and when we called back they said they thought they had sent them already. We arrived on a Wednesday, and went to the smaller pool where there were no clean towels. We waited for about an hour. A guest called and they said they would send towels right away. About a half hour later another guest called and the staff said "oh yes, someone called three minutes ago about that". The towels arrived soon after that. The bar at the smaller pool was advertised as being open on our welcome brochure, but was not open for the first two days of our visit. I wish they would have told us that this was going to be the case, or at least had a sign up explaining. Overall much of our negative experience was consistent with previous reviews. I think I would stay at this hotel again, but only if the reviews started to show that these things were changing. It seemed like possibly they were understaffed, or did not know where to put their priorities.
Nice pool area They could not get the heat to work and had no room available to move is to that had working heat. We were told the hotel would waive the $35 per day resort fee - we were then charged the fee upon check out. There should be some habitability law that requires basic deliverables from a hotel in California - if there is it is not being enforced.
The staff was very friendly. The rooms were nice bed was comfortable. Loved that the chiki pool had some music during the day :) The water in the pool and the hot tub were dirty. There was not enough self parking.
I really liked Donna in the Gift shop - She was so nice and friendly. The rest of the staff was very nice as well. My room did not get cleaned the first day. by the time they showed up It was 5:30pm and I was in my room getting ready to go out for the evening. I'm not a messy person - so no big deal. But the next day they had it done by mid afternoon. The lights in my hotel room were dim and some burnt out, but I made do. The pool was relaxing and the drinks were great. The people I met at the lobby bar were so much fun. The location is great - 7 11 is right across the street - convenient. And local shops are just a block away. I would stay there again.
The grounds were absolutely beautiful and the rooms were clean and nice. The staff dropped the ball pretty much every time we asked for assistance or needed an issue resolved. The only good experience we had with staff was a server in the restaurant, the bartender at the pool and a maintenance worker by the pool. The front desk staff were extremely rude, many staff members have no idea where anything is on the property, and no one apologized for making mistakes. 4th of July is obviously a busy weekend for the hotel, but we were also there for a wedding and the staff made many mistakes in accommodating the event and basic needs of a wedding group.
Common areas, Pool was beautiful, hot tub was great. Rooms are funky - The first one smelt like human refuse. THe service is pathetic - getting atoothbrush takes 1.5 hours and reminders. There is a "fee" for this reservation - be aware.
The staff was friendly, the pool, the music First room smelled weird, the second room had a cockroach on the wall.
The staff was nice that's about it This resort was dirty and not what we expected
buildings run down elevators smell and don't work well towels dirty bathroom with fixtures chipped two lamps without light bulbs
location was great. staff was warm and friendly. room was clean and bed was comfortable. ac heating did not work. called front desk and was told they would send someone but that did not happen.
Nice staff! Big rooms Water main broke so that was a bummer but they moved us and compensated us a little. The first room had a big tub that I was looking forward to soaking in but never got the chance and the second room unfortunately didn't have one. Also we asked for non feather bedding because of allergies but at 2am we realized they weren't so our first night was pretty miserable
The one thing we enjoyed was the pool table and rental of the bikes. I didn't like the fact I had to wait four hours to change my room and the house keeper and front desk go at back n fourth about changing my room that was filled with dead ants and live ones including bugs. Smelled badly .
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
This hotel is really in need of a major rehab. The pool had scum floating in it.
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Nightly parking fee on top of room rate, excessive charge
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Close walking to shoppimg and restaurant's.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!
The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.
YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.
The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.
Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.
The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money
Pool party Small resturant and less staff for holiday
They were each amazing but altogether made it an amazing stay, can't wait to return! The hear
Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.
I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility
location, bar area with live music Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
Came here with the boyfriend and we had a blast. It was a bit further away from everything, and we just stayed at the hotel the entire time. We left once to get Chipotle. Definitely worth it for the price though. Great service and hotel perks! Would come back here for sure. A bit of an older crowd, very quiet. No smoking on the premises! It's got a family vibe, so your neighbors know what you're up to.
Well appointed, comfortable rooms. Wonderful service from friendly owners. Cold beer and popcorn on arrival, wine happy hour around a fire pit. Heated pool and hot tub in lovely patio. Nourishing breakfast. Very fast wifi. What more could one ask for?
Felt at home instantly. Great service. Nice, calm, relaxing place to stay. Loved everything.
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
Online photo doesn't match room. Room to clutter with big furniture that just take space
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
A fantastic little boutique hotel of 50 rooms - really nice decor and details in the rooms - a great pool bar and restaurant - would definitely recommend this place. Nothing
We had a lovely clean and cool room and the hotel had a very calm vibe with lots of relaxed seating in and out of the shade,it aslo had a lovely pool and was in walking distance of downtown Additional daily charge($22) for leisure facilities should be included in the room rate quoted to ensure comparison with other hotels is easy
sat by pool and enjoyed the quiet and elegance of the hotel. Also, walked around downtown Palm Springs and enjoyed shopping and restaurants- the Casino too! Next day took tram up mountain to San Jacinto Wilderness and did a 6 mile hike! na
A perfect hotel with a wonderful room. We would recommend it to every one visiting Palm Springs.
The overall vibe of the place was great from from facility maintenance staff to the chef. N/A
The atmoshpere around the pool and restaurant
this is a very nice vintage hotel in the heart of palm springs. their compimentary upgrade to a casitas was a bonus.
The peace and serenity of the mountains as you sat by the pool and cool mist decided from above....a total relaxation. I thought the maid service was spotty. My room was clean but they did not replace items such as T.P. which I think is an important item:)
Nice boutique hotel.
pool, service $25 per day "fee" not reasonable
The staff was very friendly. Great recommendation of where to eat.
The quaintness of the hotel made it a hit with us. The staff was very accommodating. The beds were very comfy and the room spacious. It was centrally located to the restaurants and shops. The room we stayed in, 231, needs a long length mirror. There were plenty of spaces to put one outside of the bathroom and in the main room. My friend and I had to take turns getting ready. Only one mirror is kind of silly.
Clean and comfortable rooms, convenient location, quiet and a great place to stay for your $$ Showers lacked pressure
I really enjoyed this location. The pools and spas were fabulous and it was a great place to stay for Coachella and other Indio and valley music festivals. The free parking was great and the staff was helpful and knowledgeable. I also loved that they had a fridge and the color scheme was very fun! I didn't love the size of my particular room, I felt it was a little bit cramped and the bathroom layout was non traditional. I had the accessible room which is AMAZING that they have one but as someone able bodied it was a little inconvenient. This however was a minor con and there was a lot of pros!
great location. nicely renovated. newer rooms by the main spa look great and will stay in one of them next time. a little noisy by the main street but not a major problem
We appreciated that we were able to check-in early and staff was very friendly. The room had more than anyone would need. A full furnished kitchen with space to sit down. The parking is a bit tight. We arrived late one evening and we had to leave our car parked near the office (not an official parking space).
We LOVED staying at 7 Springs! This Inn was exactly what we wanted for a stay in Palm Springs. Something small, cozy, mid-century modern, with a relaxing pool and a view of the surrounding mountains. This had it all. Plus, they had TWO spas, and they are walking distance to Palm Springs Dr! The bed was comfortable, and the value was incredible. Our room was spacious, and even had a kitchenette complete with a dinette table, plates/utensils/cooking supplies, etc. Service was friendly and efficient. While taking a shower on the second day, the faucet popped off of the wall and a gush of water started spewing out. Plumbing issues don't scare me so I just pushed the faucet back on and thankfully it stayed put... but it was a potentially dangerous situation as the faucet came off the pipe pretty quickly. Glad it didn't land on my foot! Also, when we checked in to the Inn we asked about extended check out. They said that they can do it, but it's up to the discretion of their housekeeping manager. The host, however, said that it should be fine - just call the morning of. When we called, however, we were only extended 30 minutes. It was quite a rush to get out in that amount of time when we were expecting 1-3 hours of extension! That said, it's a smaller Inn and we are aware that rooms need to be cleaned for other guests. We did notice, however, that the lone housekeeper was still 2 rooms down as we were leaving, so we probably could have gotten at least another 30 minutes...
Comfortable beds Very small pool and horrible parking.
i loved the bed. I was in town for the weekend visiting my marine and we stayed there and the beds were super comfy and the ambiance of the room was all around nice. Wish the tub was a little bigger but other the. That everything was amazing. The pool and hot tub were nice to
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
the starbucks coffee in the room and the layout of the room itself how old the furniture looked. hotel needs to be renovated! the check in reception desk employees were not as professional as i expected from a Hyatt.
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
Beautiful property with wonderful amenities; Spacious rooms that are really studio condos with full kitchens and private sitting verandas; Extremely professional, polite, and helpful staff; 24-hr. pool and hot tub are almost unheard of at a hotel; Outstanding value for the price. Website indicated there was a $25/night fee to park a vehicle--this is not correct, it is a mandatory $25/night "resort fee" whether you park there or not (although the fee does include parking); Room needed to be re-vacuumed upon arrival; Fit-and-finish workmanship of the 2014 renovation to the rooms is somewhat below average--various gaps in finished surfaces, cabinets that don't close correctly, loose faucet in bathroom, etc.
24 hour amenities were a nice feature. Mandatory Valet was a pain.
The fan made a loud noise. The toilet didn't flush. Called the front desk, but they didn't fix either problem. The restraunt/room service was closed. Valvet parking was mandory. $25 fee.
Loved the staff and how welcoming they were. They have two pools, one salt water and one regular. The hotel is clean and looks like you staying in villas. The spa services mean they get someone to come to your room which I felt was misleading from what I read online so we didn't use it. There is a $25 a day resort charge which is really your valet parking. Just call it that. I did not see resort activities to justify the charge.
Nice open patio. Hummingbirds everywhere. If I knew my room was at the foot of the staircase I would have said no way. Now I know to ask.
The Saguaro personifies Palm Springs- the colors, atmosphere, overall vibe. 2 of my girlfriends and I used it as a home base for the weekend, during which we had several parties to attend. It's location makes it prime, the deal we got on Kayak was uncomparable with the other 4 stars in the area. Clean, spacious, love the fridge in the room! Pool of course, is top 3 in the city. Also, EL JEFE has some of the most delish and forward thinking cuisine in town. At a reasonable price! I would eat there even without the convenience of staying there....goat cheese wrapped in eggplant? YES PLEASE Elevator was down in our tower during our stay, which was the only downside to our stay- lugging our bags to the 3rd floor during the hottest day of the week sucked, but luckily we are able-bodied and unbothered, may not have been as easily overlooked by older clients or clients with kids. We were told it was being fixed,hopefully soon!
great pool, basic rooms, older hotel but done nicely, food was good and a fun vibe all round, supermarket across the road. emailed for info prior to arrival but no reply, smoking policy not well in-forced.
Nothing stands out The pool is murky. They absolutely should not allow pool goers that are not staying at the hotel. Drain the pool & start over! The rooms are NOT "suites". Also, what defines boutique? The colors are cool, the concept was executed but the staff & locals that frequent the pool are not keeping it classy.
Great simple easy looks fantastic!
The bar closing at 11 PM was rather frustrating when we were trying to get together as a group and catch up with people
cool vibe. Seems like a great place to party. colorful. el jefe was el overpriced. we live in LA so we shouldn't have been surprised by the prices, and were still shocked by the lack of value.
I liked the look of the place all the bright colors While I was asleep my husband woke up to find bugs in our bed! We told the front desk and they offered us new sheets we left and when we called the manager Anna she was dismissive and rude!
The concierge, Lynne, made our stay special! She is super friendly, accommodating and thoughtful. The hotel has everything you need! Pool and oustside activities were very resort-like, and the bar/restaurant on site was perfect for a happy hour start to our night out! Our next stay we plan on using their gym and cruisers to explore PS. Also loved the Buz Bus stop right outside front door. Had a great stay and will be back!
Ran down Clean better......Replace old dated furniture..... new paint
Great facial and good pool scene. The room service was yummy and super fast. The elevator broke the day we got there. Things in certain areas looked run down.
Still got that retro funky sense of style. Great pool (DJ was really good). Still more affordable than other hip spots around. Spacious, simple rooms. Hotel staff was super helpful. Almost never any towels available at the pool. Drink service at the pool was dodgy at best. The hotel bar closed at 11:00pm on a Saturday night (had to do a Ralphs run for beer). Construction going on. Kids running around.
We loved everything about this hotel. The beds were one of the best beds I've ever slept on while traveling. The pool area is intimate and great DJ. The drinks and food were over priced for what it was. They told us they would call when our room was ready but we never got a call and had to follow up ourselves. They ran out of towels at the pool.
Formerly Howard Johnsons. Remodeled and rebranded. Not much of a change from before. Pool and patio furniture by lobby are nice. Second pool could use some landscaping. Great location. Good parking.
This was my first time in Palm Springs and thankfully my experience was a positive one. The entire staff is super friendly and VERY helpful. They have bicycles that you may borrow to ride around town. They also have a water yoga class, which we took advantage of, and a meditation class. Overall, our stay was pleasant and relaxing. Overpriced pool drinks :( Hopefully they don't increase once the entire hotel is up and running. Also, it's a little noisy, not the hotel's fault, but if you're trying to sleep in, will probably not happen. They let dogs stay in the hotel, I don't like that either. I am not a pet owner and I like to get away to get away from my noisy, dog barking 24/7 neighborhood for some barking peace and quiet. While there was not excessive barking, I was awakened by a large dog's bark. :(
The staff was excellent. Nice modern lobby. Upgraded older hotel. I believe pets are allowed here. There was dog feces on the walkway but staff cleaned once they were made aware of it. There was also broken glass on the stairs. The parking was limited.
The staff made it more than worth it. Very clean, good food and drinks. Useless gym
My Fiancé and I had a wonderful 2 night stay at V Palm Spring, March 13 - 15. The staff, from reception to Elixir (the pool bar) to housekeeping were wonderful. Bruce at Elixir deserves a special mention for his passion for mucilage ans terrific customer service. Try the Small Sombrero and Bloody Mary/Maria.
Loved our stay and enjoyed the modern appearance and design of the grounds and rooms. Fabulous pool and lounging area with bar and fire pit. Excellent service received from all the staff. Would recommend! Nothing!
Location and facilities, price reduction promotion. Cute style for an old&small size room. Nice bathroom with direct outside light. They have night lamps that are high and heavy given that is an earthquake zone that can topple and hurt the bed occupants. The large pool water temperature was a bit to chilly for December.
The V Palms Springs Hotel was a great experience. Everyone was more than helpful, cool room decor and had a DJ for the 10-5 frame. Will definitely stay there again.
Room was very modern and clean. Lots of comfortable seating around pool. Room was small. Listed bikes for loan weren't available.
Main pool area, staff friendliness, bar by pool, good concept and should be a nice place once completed. Nostalgic. Under construction, unorganized, trying to do too much all at once. Toilet and shower issues, had to move rooms, they did upgrade us for the hassle.
Beautiful modern room, USB ports, cement floor (no carpet), cushy bed with down comforter, cozy terry robes, private patio (a bit austere), central pool and fire pit. Comfy outdoor seating with a great view of the mountains. Interesting bar food, reasonably priced and e exulted adequately. Very friendly, accommodating staff. Techno music piped loud til 10pm. No sign outside, hard to find in the daytime, there's a dogleg turn to make off the main road to get into the parking lot. A big V lights up at night, easier to see. Full restaurant isn't open yet. Watch out for extra resort fee on booking. Mine was all included in the kayak and getaroom rates, but I've seen other complaints.
1. I liked the staff and how they made every effort to accommodate us. 2. Excellent lounge with a fabulous entertainer. 3. Excellent ambience Poor AC Poor Parking
Location. The beds were awful. Needs updating. Room would not cool.
Friendly staff. Flexible attitude to make my disabled husband's stay more comfortable. Live music in the piano bar every evening. Charming room and environment throughout the hotel. Good restaurant on the premises. Parking was the only problem. Not much of it.
The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!
Loved the literal wonderland that you enter into when inside the property.. It feels like Through the Looking Glass (complete with outdoor chess!). The pools are nice, the lemonade stand drinks are excellent, and the staff is very attentive. Kind of disappointed about the room (on the small size, and teetering on the brink of shabby and chic - but I guess if you like shabby chic, this is great!). I overheard someone complaining about cookie crumbs (not theirs!) in their sheets when they climbed into bed.. those better have been some damn good cookies (no, sorry, I'm kidding - that is just disgusting). I was also frustrated by the booking process.. Granted, I used a third party site ("not the responsibility of the Parker"), but you know what, I have two words: quality control. They do not have to let every last crummy travel site book their rooms for them (and shame on me for using said crummy travel site!). Oh and lastly, the prices are kind of ridiculous here. It doesn't matter how wealthy you are (not that I am), but I think anyone would be insulted by $36 for juice and coffee (which I overheard someone ELSE complaining about at the pool--wasn't even me!).
Terrible service. Rudest manager Jackie Vega. We will neve be back. We didn't even check in we just left and booked elsewhere.
The decor and grounds Pool was a bit dirty
Great location, easy to find and walk anywhere. Huge rooms, pool hot tub (under construction but looks like it will be nice). The room was a little unclean, not bad but not awesome. It looked like when they came to clean they only made the beds. Things are a little out dated but the price and location make it worth it!
There was a huge cockroach !!!!!
Close to town Thin walls, very noisy
Some 20 years ago I used to stay at the Holiday Inn in Palm Springs... Now 20 years later I booked this mystery hotel on Kayak. I checked in and said "I feel like I was here before" I asked if this was a Holiday Inn at one time? The great staff said years ago. It has been very updated and very clean... I felt like I was home again...
Beware of the $20 resort fee. It allows them to advertise their rooms for less. It's BS.
Loved the ambiance of the hotel and the room itself with balcony overlooking the pool. Very pretty setting. It was off the beaten path for traffic, parking and noise, but through one parking lot and a pass-through of a building to N Palm Canyon Drive and all the action! The room had a great fridge with a freezer and a microwave! 2 free waters each day. Maid service was late morning (perfect). We were on third floor, but next time I'd like the ground floor around the pool (a little shadier in the afternoon). Pool was busy but not noisy. It is an older hotel and could use a little sprucing up, but the linens were lovely and tv large. We found a parking space on the quiet street just below our room. There is sufficient parking with the lot across the way if needed, but for Thursday night's street fair, get back to the hotel by 4 p.m. to park close. Overall 4.5. Expected a noisy Coachella crowd, but the pool was quiet. They should have a notice about noise after 10pm...can close pool. Just a thought though it was not a problem for us mid-week. Both mornings of our stay there was a clogged toilet. Maintenance was VERY fast getting there the first morning, and we reported the second morning at our early check-out. There was NO wakeup call as promised - NONE. We had a reason to be up early. When reporting these 2 things to the desk at checkout, there was NO reply. AND they took my key card and cancelled it! I said I need to get back into the room! Have you cancelled my card? The young man said NO. On getting back to the room, of course, it didn't work. Luckily my friend was still in the room and opened the door.
The bed was comfortable, walking distance to downtown, very casual rules at the pool. We had no shampoo/ conditioner, lotion, and ice machine was out a lot.
We loved the view, the pool, the free bottles of water everyday, the short walk to many good restaurants and shops, the street fair, and the location as related to hiking activities. There were a few hiking trails we could walk to from the resort. All the staff were friendly and helpful. We had a great view from our room with a nice balcony; however the carpet was pulling away from the wall and some of the wood was pulling away from the wall on the balcony.
Location was the best. Never used the car, which is good because parking was a challenge unless you're willing to walk a bit. Not enough parking in the premises. Fitness equipment is not at the hotel but over a mile away. You don't get breakfast. I don't call coffee and toast continental breakfast. That's all you get, oh and orange juice. Plus you have to walk to Rudy s Diner for it.
The pool was beautiful and the room was spacious. I wish I had more than just one night there to enjoy the grounds!
The Palm Mountain Resort & Spa was in a central location and is within walking distance of shopping, dining, and night life. The room was spacious and we had a great view of the pool area. The continental breakfast included only orange juice, coffee, and a choice of a bread selection.
I liked the pool, jacuzzi and fire pit. The area was relaxing and well maintained and open in the morning and evening so you could enjoy it. The location is prime, just a block from the shops and clubs. The staff let me keep my car parked for a few hours after check out and they kept a bag for me for a few hours. The staff were friendly. The room smelled moldy and musty and there were a few ants on the floor and ceiling.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot water almost our entire stay. Rooms need an overhaul. Hotel Price doesn't match What you get for the money.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
Loved the calm and stylish vibe. The staff was very friendly and attentive. There are 3 pools which was great! I did see a couple of kids there but I don't think its a family hotel. It has a very quiet, relaxing, chill feel. Food is very well made and delicious, I would definitely recommend and return. Beautiful place. The only thing I can say regarding the room was that there was a dead insect in there, I'm not sure if the room was not thoroughly cleaned or if it got in after but it was dead so I'm assuming it was overlooked by housekeeping. I guess it happens and I didn't make a big deal of it. I know most people love the convenience of valet parking but I would prefer if the hotel also had the option to self park. I asked and the valet attendant who told me I can self park anywhere on the street where available, that is not really an option. Its just better to have access to my car if I need to get anything from there anytime I want. I just think its a hassle to have to be going to valet if I need my car or something out of it.
Warm jaccuzi, pools Noise
The facility is poorly maintained, old and tired and in need of a gut renovation.
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping. The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.
This is one of my favorite hotels in Palm Springs for my husband and I. The grounds are amazing and it's location to downtown is excellent. The hotel is amazing, but the beds needs to better. We moved rooms twice because our bed was squeaky and very uncomfortable. The furniture looks very nice at night, but during the day you can see all the imperfections; it's worn. I can almost put up with the worn furniture if the beds were more comfortable.