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very friendly staff, private beach, excellent spa!!
service so poor, not 5 star level, only breakfast good.
Cleanliness, friendly staff,location,nothing was too much effort for any member of staff.stunning holiday. Lots of steps, but it kept us in shape.
Spa services were great and relaxing, i reccomend it to anyone to goes to Amari, maybe a bit over priced but worth trying. Breakfast location was great and enjoyable. I arrived at the hotel for check in around 11pm and there was too much rain, my suprior room was very humid and the aircon was very noisy and loud, the first night wasnt good! But on the 2nd day they offered me a free upgrade to a deluxe room and it felt like another hotel, very nice and clean. Hotel is a bit far from everything and only way of transportation is by hotel cars which are expensive.
The best thing about this hotel is its location. The room was sea facing, it had great view. Apart from this, this was a luxury hotel. The breakfast restaurant is very well placed and good selection of breakfast. The room could have been bigger, but it had a nice balcony overlooking the sea. Overall, nothing much to complain. I agree with some of our previous guests, that, there are lots of stept. But then, when you build a hotel on a hillock, you bound to have steps. Parking is free and the security guard was very helpful Nothing really! May be the price was little higher and could have been better.
location (Private beach) close to the action of patong, the facilities & the staff manner too many stairs
Hotel has jetty which allows us snorkling and fishing without extra tour location, little far to walk to town
It was nice staying at this hotel. The only thing is that the rooms are quite far from the reception. Walking up and down the steps to go the rooms.
location and facilities
swimming pool，long jetty，forrest no
Everything was nice.
The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
nice hotel close to a nicemall. perfect for sight seing tourist
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
Good design very nice boutique hotel.Breakfast was nice. Very close Patong beach and bars. ( we did not like Patong area but if you like you can stay) Patong area was really bad. Lots of bars, noisy, etc...
really clean friendly and safe hotel, excellent staff, booked one night but went back after dive trip and stayed 4 more the pool at the top is little more than a plunge pool, some of the design items like the goldfish in a tiny tv is just cruel
The staff was extremely friendly, rooms were very nice, very clean, they have a lot of care with all details. We had a very pleasant stay at The Album Hotel. Location was also very good.
that it was small and personal.Staff are great Hard Bed, tiny pool. (spa size) and no restaraunt
great location, with easy access to nightlife and beach
We stayed 10 days, if you want a clean and secure place go for it. Also the management will look after you day and night. So much better that big hotel outside patong, a real coffee and breakfast , a perfect room with plasma and comfortable.......i love the album and the staff thanks again No complaints I will come back I promise
Superior Room is actually two single matresses on a raised floor / basic room - this was a little misleading from the booking details.....
all staff are very attentive and tried to support at any requests
The room is clean, the staff has been friendly, they upgraded my room at zero cost :) the staff guided me on the places of interest, is a cosy stay @ phuket :) location wise is good too, not too far from jungceylon yet is not near to the bustling streets at bangla road :)
Best confort relation ship with price and excelent service no
staff willingness to assist with traveller's needs, such as tour, and the courtesy massage and fruits are much welcomed. No face towels for 2 days for the 2 rooms booked during our 3 nights stay due to overwhelming busy holiday season. This is unacceptable as it is the basic of hotel service to provide adequate clean towels. Staff were inflexible and would not cater for breakfast packs when asked on the day even there was ample time to do so. They knew the day before when we settled our accounts that we have arranged to leave before 630am the next day.
Fabulous hotel. Staff were wonderfully helpful and always cheerful. We stayed in the pool access room and it was worth the extra money. Room service and restaurant prices were reasonable. Great location in Patong but away from the crowds - easy enough to walk into Patong or get a cheap tuk tuk or taxi ride into town. Fantastic pool. Pool was beautiful but could do with a better clean as there was some mould on the steps from our balcony into the pool.
Great rooms as well as a swimming pool, also I liked sauna. Close to the beach. Far from noisy places. the only thing I did not like about this hotel was quet expensive Internet. At the same time you can easily find a hotel with free wi-fi in Phuket.
I am grateful we were granted a 2 hours late check out Upon checking out we were requested to wait until the room was "checked" to make sure nothing was missing. That was quite offensive in a 4 star Hotel
all staffs are so kind and very nice to guest.especially bell boy. nothing to comment
Room: Nice rooms at poolside, even if not all the installations (water, electricity) are working. Location: Situated a bit far-off in Patong. Service / staff: At check-in, which at our stay was purely technical without a hint of a smile, guests are asked to sign a "declaration of liability" regarding fines for a set of rules (pool use, smoking in public areas etc). After pick-up visit by a Thai colleague, we were on our way to dinner and stopped by a guard informing us that female visitors had to be registered with the reception. At check out, staff informed us as follows "we check if you ve taken any souvenirs from the room with you". As everything was in place, they tried to charge us for "overly used bedsheets".
the staff were very polite and helpful, the facilities were superb, large room with a very nice sitting area. the beds were really hard, i had to sleep in the seating area. the distance to the bangla rd. you have to take a taxi or a motorcycle.
The room and the pool No shave kit no hair dryer no toothcleaning kit no cd reader , air condition system no easy to use
The rooms were large and lovely. Well located on the corner of the Patong circuit, within easy walking distance of the beach, the shopping and the nightlife. We just loved the feel of the place Pool was tiny, we were not allowed to check out an hour later even though the hotel was not even half-occupied.
Location, staff attitude, swimming pool, deluxe room. Breakfast
i liked that although the hotel is near the road and cars are moving there all the time i didnt hear a sound from my room its very quiet didnt like the breakfast
Handy location near enough to beach (500m), shops and bars while still far enough away for some peace and quiet too The kitchen was closed and the neighbouring substitute was a bit dodgy looking
Small hotel with lovely coconut tropical atmosphere, lovely friendly staff, with a quite medium sized pool to relax in. Small enough to make it homely.Rooms are good sized with easy access to pool area. Close to Patong beach and shops.
staff is very friendly and nice. good service too. internet service quite expensive. the room many mosquito.
Quiet, no hassle, good pool area, o.k. for families. Drinks around the pool area a little expensive.
Good location can walk to th beach easily and its close to everything in Patong Beach, OTOP night bazaar, & not far from nightlife street. Also, the staff were friendly and deluxe room s really nice.
relaxed atmosphere in the pool, bar and massage area. Friendly staff. The hotel was very well located for the nightlife and beach
The service was brilliant during our whole visit, not to mention all the smiles! There was no electronic safety deposit box in the room, valuables were kept at reception.
Dining room and food were very good. The room needed more comfort. Smoking in dining room was intolerable. No railings for older people to enter the swimming pools. The pool attendant was very helpful.
nothing. Cleaniness of the pool.There is so much to improve but it just begin ignore.The service staff may go round to clean the Deck chair table rather than standing around chit chat the whole day.If you wanted to Bulid a big hotel,you have to maintain it orelse just give it up.
too far from the beach about 15 mins of slow walking
I liked the fact that the Resort is set in a tropical, rainforest surrounding The only negative was that it can be a long walk to the main entrance from your room
Definetely the pool. The room was quite confy. The location was perfect. Beautiful gardens! Despite my comments below, we liked our stay in Phuket at your hotel, Im sure every item raised here Management could easily improve by creating a customer service awareness program for your executives and staff members. Where are the reviews on your website? (1) I found most of the people at reception quite rude and taking the defensive approach rather than being helpful, no sense of customer service. Management, you got a problem there! (2) The open restaurant across reception a disaster, orders were mixed up, requests ignored, training needed there urgently. (3) The give away voucher for two drinks is disappointing that after paying your daily rates, we've got an orange juice (we didnt take) for free. I'd strongly recommend to stop this voucher, it is insulting. (4) Charging for wi-fi makes your resort looks like a cheap two stars hotel, no one charges for WiFi these days. (5) The list with a price for every single item in the room was threatining. Never seen anything like it in my life.
The service and the food in restaurant for lunch and dinner is the best in town. Duangjitt Resort and Spa is not a four star hotel maybe just three star. The condition of the rooms was poor and old and need a mayor renovation. Some of the receptionist was very unpleasant and some of the guards were very aggressive. Choose another hotel if you bring children.
Everything is very good Breakfast was weak, ıt has no varıety
Beatiful resort, with 3 swimming pools in a large tropical garden, not far from the beach. We got a free upgrade to a very spacious room (Honeymoon type), which was very nice. The bathroom had separate rainshower and bathtub. Drinks and food are also served at the pool-side, and at reasonable prices (certainly compared to some of the Patong beach-side restaurants). The quality of the swimming pool water could be improved (filters not working really well I think), and the hotel does not take any actions against people "reserving" most of the nicer spots near the pool, by putting their towels on the sunbeds from early morning, and not using them for half of the day. The restaurant terrace has no part reserved for non-smokers, meaning that if you want to sit outside for breakfast, you will be in other people's smoke...
Only the entree and the swimmingpool. There are no more advantages about this hotel. The rooms smell like the sixties and are dirty. The pretending to be 4 star but it is not even a 3 star. You need to walk voor 10 min before you arrive at your room. Do not stay at this terrible hotel. There are enough hotels like Mercure for a cheaper price and you get value for your money
very comfotable and close to shops that we had to walk so far to our room, should have beed offered a lift in cart not to have asked
I would not recommened this hotel to anybody. The service was horrible and when we addressed our problems to the manager he was unapologetic and did not seem to to care. The service in the bar was ridiculous, had to wait for than 30 minutes for a drink. The rooms were not in that great a shape although we were told some were under renovation.
From the time we arrived at the desk, we were treated like royalty by the staff. The welcome lai and drink set the mood for an experience not to be forgotten. The staff arranged transport and bookings for outings,breakfast was superb, room service was good and the pool is always being cleaned. Taxi's or 'limousines' are available quickly to ferry you to the major attractions on offer. A good idea is to book a limousine for the day (cost about $*) and the driver will take you any where you want. The 'Fanta Sea' show should not be missed. A great experience.
Staff were friendly. Bed was comfortable. There is NO Airport shuttle. We filtered hotel search results based on airport shuttles since we were arriving after midnight; no such amenity is offered and it was about $30 for a taxi. We could have paid less and been closer to Patong which is where we spent most of our time, taxi-ing back and forth. The home image of the pool next to the beach is also misleading. This hotel is about a 10 minute walk from the beach. Other comparably priced hotels on Phuket island have their own beaches, so be careful when you book. This hotel is not centrally located for nightlife or shopping or restaurants. It's about an $8-10 taxi to Patong. Had the listing not been so misleading we would have stayed elsewhere. Otherwise it was clean and comfortable, just know that there is some dishonesty in the posting and ask questions before you book. We felt duped.
Loved the staff, bathroom/shower, good proximity to the beach and comfy room. It's tucked away a bit, behind some other hotels so it's a little harder to find.
The hotel and staff were great! very clean and unkept resort. They provided 2 free bottles of water daily. Great views and location for proximity to shops and ocean. Taxi service to and from airport. If we were staying in karon beach again we would definitely stay here again. down side is the amount of stairs however there are elevators for use to upper rooms. Make sure you include breakfast in you initial booking or they charge 321B a person each morning and they won't let you upgrade either once you check in.
Balcony overlooking Ocean view
Very clean, good location in the more family-friendly beach of Phuket (Karon), few minutes walk from the beach and the Main Street. Three nice pools, good breakfast and view of the ocean. Smoke free (I'm a smoker). The hotel is built on a hill so the way to the room was a bit confusing, but the view was worth climbing the stairs
too noisy noisy noisy!!!!!
It was located on a quieter part of the street but was within walking distance to everything you needed: beach, restaurant, shopping, etc. the pools were relaxing, The view was amazing, and the free breakfast was a great buffet with plenty of choices for all types of people. The taxi back to the airport was expensive, but on your own it was even more so at least they had the deal for you. There could have been more chairs by the pools because it was hit or miss if you were going to get a chair to lay or sit in.
The staff were friendly and professional.
My stay was overall a good experience, there are somethings that hotel can improve, especially on the service charges (exhorbitant at the moment, like Room Service charges, Wifi pricing). The hotel facilities close a little early given that it's a vacation place where people would be awake late unlike a business place. 1. Room Service Charges (Food delivered to your room) 2. Cost of Wifi 150 Thai Bahts for 1 hour). 3 Lack of tour informations except brouchures
It was quiet and located very near to the Karon Beach The Staff were not very friendly.
Location. As have organized a breakfast (under my request) in birthday of my wife. Room is moist with old furniture, moist bed. A long time it is being needed of repair. It was Deluxe room.
the pool view looked cool and its near by the beach and other attractions which was good for walking there was a weird smell in the hotel i duno what was it for maybe for the bugs or masquetos
We spent a great days in this hotel. It is may be the best in Patong Beach, since it has a great location, near walking of Bangla Road (the street of bar and discos) and close to restaurants, shops, etc., but just at the end of the maritime street, so you can relax without nosies. The hotel is very nice and clean, every day you can see many people cleaning everything, and the breakfast is so good. But for us, the best was the nice people that work in it, specially Mr. Prasarn, the Food&Beverage Manager, who always tries to help you and feel comfortable. It was our Honey Moon and he prepared a fantastic menu for us in a romantic night. Thank you very much also to Max, one of Mr. Prasarn's team members, for his exceptional service and work during our stay.
The hotel and room were elegantly designed and better than I expected for the price. I had a nice sea view room and it was just a two minute walk from the street to my room, unlike the lengthy walks in larger hotels. Wifi cost US$10 a day extra but worked seamlessly. Breakfast buffet was excellent and also better than expected for a 3-4 star hotel. On checking in the receptionist demanded that I pay for my entire stay upfront before I could even see the room. I still refused but compromised by paying the first night upfront. The next day I found that the receptionist had charmingly cancelled the rest of my reservation but fortunately the hotel was not full and I was able to reinstate it. The hotel charges 2,000 baht for visitors, even to come up to the room for a few minutes, almost the full room rate. The fridge in my room was only tepid, so I wasn't tempted to buy anything from it - bad luck for the hotel if they were too lazy to fix it.
Excellent value for money, services, food, staff and location
it's close to the beach/breakfast was good,nice rooms , nice swiming pool very large, i realy liked to stay their.
Accessibility to Patong area requested for a seaview room, but ended up in a room with a view of the boathouse and contaminated water. I had made specific requests again to the hotel staff and only was shifted to another room on the last day of my stay. Wasted my time in this hotel.
the breakfast was more than the 5 star hotels. the ceiling always with covered by water and the smell in the room was not good
Stayed in a deluxe room with pool access, just a step outside and we were at the pool, so relaxing. Great breakfast buffet. Staff were very firiendly, couldn't do enough for you. Had wonderful time at Seaview. Nothing we didn't like
I liked position, opposite beach, outskirts of town.Great buffet breakfast & evening buffet.Good value for money,clean & good facilities.
We enjoyed every minute of our stay. Beatifull resort ,has everything you need to relax first class, away from busy Pattong Beach, middle of nowhere, yet only about 7 minutes by bus to Patong Beach shops and markets. We will definitelly be back again.I would recomend Merlin Beach Resort for families with childern,newlyweds, couples, singles, there is plenty of room for everybody.Great Phuket destination. Breakfasts were excelent and restaurant prices for Lunch and Dinner very reasonable. No
Swimming pools are great No morning paper, no Wi Fi in rooms, To far out of town.
relacking by the pool. great swim up bar. The hotel is situated far enough away from busy Patong, but close enough if you want to go in.
Merlin Beach was better than what we seen on the Internet sites and photo;s. The hotel is very well maintain and we didn't want to leave. The pools and beach made you just wanted to stay at the hotel and not have to leave for anything. Everything was available...Spa/Games/Internet/Bars/Tours....Very Well Done.. We will be going back next year... Only one thing and is was very minor... The games room had pool tables but you had to pay for a que???
Relaxing, good staff, decent food (good breakfast), good transport services to Patong, good Thailand hoiday resort for a "non-traditional" resort A little too expensive. Considering the amount of Australians at the resort, and the price, it was like staying at an Australian resort. The reason people go to Thailand for a resort holiday is because it is supposed to be cheaper.
Great choice of in house resaurants. VG staff at front desk, tour booking and dining room staff. Would recommend and stay again.,
It was very relaxing and the three pools were great. It was peaceful and quiet just a short tuk tuk away from all the action. I feel there should of been a little bit more entertainment of an evening. I didn't think the band/music entertainment was very good at all.
Breakfast was excellent and the pool facilities were amazing. The 300 baht charge to get into the town was a little steep particularly as the complimentary bus schedule was a little sparse however this was not a major problem.
all staff friendly, very beautiful & relaxing atmosphere. All food at resort reasonably price & delicious. Absolutely couldn't fault anything. Absolutely couldn't fault anything.
Outstanding customer service and attitude by all staff. Some even went above the call of duty to get something for me from another town as I had run out of time to do it myself. None. They were exeptional