Booked last minute. Was a great place to stay and did not need to leave the hotel due to superb facilities.
Beautiful view on the ocean, 30 min walk from the city center My room was cleaned one day only after reminder (at 16-00), Spa (quality of treatment) could be improved. The light near a bed is not enough to read
Lovely hotel in excellent location. Breakfasts were especially good. We had a great stay No
Very client-oriented. Very clean hotel, good position, good food. Good, large pools, excellent ocean view. They offer good welcome for honeymooners (champagne & when available a free room upgrade)
We got a nice room on the 9th floor with a stunning view of the ocean. Free parking. No free internet access is a big minus (it's free almost everywhere in Madeira!)! Also being located in Tower 2 we felt a bit like "2nd class guests" with no direct access to the breakfast room and reception.
You have to pay more attention for the cleanness. Linen wasn't changed every day. And the room was not vacuum cleaned every day.
very comfortable hotel i did not like the smoking on the balconies by other inconsiderate people even though the floor was allocated as non smoking.also had to keep ringing room service to replenish room facilities milk and tea
Great location, very efficient and professional reception and restaurant staff - our room was huge and had a sea view which we were not expecting! The hotel, room and pool areas were spotlessly clean and the evening buffets were good value. The pool area in particular was lovely - there were always sunloungers available and the view was great. Very, very minor points but it would have been good to have better lighting in the bedrooms for reading and a freshwater pool with lanes for more serious swimmers/for fitness. Also it would be good to make it easier to order food/snacks by the poolside (you had to go into the Ocean restaurant to order sandwiches which can be a little awkward when they are trying to serve lunch at the same time) The slightly lower mark for "value for money" was for the spa treatments which seemed to be a bit more expensive than other hotels.
The Swimming area and pools
Location The services of this hotel are bad.The have young students working (gentle) but without no experience on hotels services.In my opinion at i dont want to say negative things simply, the hotel doesn't have a 5 stars service. Perhaps 4 and honestly poor.
The purpose of our visit to the Quinta da Bela Vista was a break between Christmas & New Year & in particular to see the famous fireworks in Funchal on New Year's Eve. The 'gala dinner' & fireworks did not disappoint! All the staff, from reception to housekeeping, were extremely friendly. Well worth spending the extra money for a room with garden & 'ampitheatre' view. Excellent breakfast. The only comment I have is that although the half board menu was excellent, if we were to return to Quinta da Bela Vista, we would probably not choose this option, to allow more flexibility. For the ladies, the hairdryer provided in the bathroom is not great, but as soon as I requested an alternative, one was delivered to the room within minutes.
The absolute tranquility. Excellent buffet breakfast and extremely friendly and helpful staff. All in all a wonderful stay. Nothing at all.
The friendliness and attentiveness of all the staff - nothing was too much trouble Having to pay, albeit a small charge, for the use of the tennis court
Staff very friendly and helpful. Beautiful hotel and grounds which were very peaceful. Food in the restaurants was a bit too expensive, so we ate in Funchal old town most evenings.
Wonderful location. Appreciate also the shuttle from the hotel to the center of the city.Best location to see the fire show .
Friendly staff. Pool is ideal for todlers
Quality of food, especially in a la carte restaurant Helpfulness of staff Poolside bar (actually 200 years old)
Tranquil and picturesque setting with good facilities Lack of kettle and tea / coffee in room
Vi havde en rigtig god oplevelse , og tilbragte egentlig mere tid på hotellet end planlagt , p.ga de behagelige forhold på stdet Med min bestilling gennem nettet blev vi angivet en værelse på den yderste fløj , godt nok med en "havudsigt ", men ikke som ventet en bredere udsigt . Det fik vi senere efter en henvendelse .
Rigtigt godt hotel med stor have og pool områder. Det er to udenrøs og to indendørs pools. Bemærk man kan vælge forskellig værelseskategori. Junior suite kan anbefales da merpris er rimelig.
The architecture is beautiful, the swimming pool and sunbathing area are extremely nice, the employees are extremely friendly etc.. Three minor points: 1. the cost of consumptions at the pool area is high (6 euro for a long drink). 2. the fact that you hear the noise of the upstair neighbours peeing in their toilet 3. The average age of the guests is high ! It looks like a retirement house (of course they can pay the price)
Very convenient to Funchal compared to most other top hotels. Alert and helpful reception and other staff. Infinity pool. Design features are interesting. Seating in breakfast restaurant looks good but is rather uncomfortable with poor back support.
The room was comfortable and nicely decorated, the smily and friendly staff, location is a bonus, the pool area is beautiful and the other facilities in good condition and easy access. Amazing views and well looked after gardens. Internet Access prices - it's a 5 star hotel, sure they don't need to make a business also from something that in these days is so easy and cheap to get and free in most other hotels in Madeira. Not enough plugs in the room are in very difficult places.
Spa break A little disappointed that we weren't warned of building works at the nearby casino which was directly opposite our room. These were rather noisey and disrupted the peace and quiet we had headed to Madeira for.
an amazing piece of architecture
The localization near the city center (you can go by foot). The excellent piece of architecture by Niemeyer. The pools (inside and outside) and the Spa. Breakfast is absolutely complete. Prices of bar/restaurants are reasonable. Could have parking car facilities nearby free of charge.
Excellent hotel, very beautiful interior, perfect breakfast for various taste, large and comfortable rooms, warm hospitality of personnel
service oriented staff rooms are a little small.
Dejligt ophold, men den lovede store terrasse eller balkon, viste sig at være ganske minimal. Der var dårligt plads til de 2 små stole og lille cafe' bord. Det beror nok på at vores værelse (108) var et hjørneværelse. Men man bør så ikke beskrive det som stort og rummeligt. Ud over dette lille "klage punkt" var faciliteterne helt i orden.
Et smukt,velbeliggende hotel i skønne omgivelser. Haven var fantastisk, og personalet var meget imødekommende og venlige.
Hotel with many many services: pool, gym, jacuzzi, tennis court, indoor pool, snack bar, restaurant, games. Amazing views of funchal from the room's terrace. Millions of restaurants, supermarkets and shops close to the hotel. There is a free bus service to the center of Funchal for clients Poor breakfast and low quality. The hotel is located up in a very steep slope, and the way back to the hotel from the beach is very tiring :)) They charge some money to play games (billiard, tennis table)
It is nice budget accomodation in location nearby city of funchal. Stuff is excellent, very helpful.Breakfast should be better and hotel needs renovation in near future, although is clean. Taxi to city centre is 5 E, they are many of buses near.Hotel has swimming pool which is very good. Beach is very far from hotel. Breakfast should be better, more choices... Hotel needs renovation.
Impossible to sleep which is the minimum you can ask in a hotel: the rooms were too hot (no AC) and there were too much noise outside (parking) and inside the hotel which is poorly insulated (always nice to know when someone is flushing).
lovely fascilities, fantastic balcony to the room, very relaxing, friendly staff, absolutely gorgeous resturant! lack of air conditioning but then it was not really required
A lovely location in the hills above Funchal. The restaurant served good quality food for all meals. The hotel really needs an overhaul. There were two mouldy patches on the ceiling in our room, the extractor fan did not appear to work, and we were without a bath plug for our five-night stay, despite reporting the problem early on. Not really five-star provision.
A very nice hotel, in a beautiful, quiet location. The staff were very friendly and accommodating The 'courtesy bus' to town was very infrequent, and did not run on Sundays. Dinner in the hotel was disappointing, and the service slow.
location, breakfast, service, beautiful and stylish, nice city view stylish sometimes at the expense of practicalness (e.g. door handles and shower gel tube created to break your nails)
Perfect positon in funchal for site seeing, restaurants and shops never needed a taxi
The visual excitment that awaits you at this amazing Designer Hotel in the heart of Funchal is only surpassed by the Excellent Managment and very attentive Staff - having stayed at other 5 star hotels in Maderia The Vine is definitly our favourite.
superb design, heated roof pool, air conditioning not very effective
Everything...The room was fabulous, big, confortable. It´s the state of the art. Very modern. On the first night there were some noises caused by the electrical system, but they upgrade us to a suite and only charge half for the first night. We love it and recomend it. Nothing.
Great place for a luxury holiday; sea view rooms are best.
Location. Room with ocean view. Food
Faciliies, gardens and pool area, breakfasts, staff helpfulness Quality of towels
The rooms were excellent with great shower and really comfortable beds. All of the reception rooms were comfortable and roomy, as was the main dining room. The outdoor areas were spacious but he sun-loungers not as comfortable as the balcony chairs. Wonderful pools though too cold to use in January! Once open, the spa facilities were terrific.
The Pestana Grand Madiera is a beautifully appointed hotel in a lovely seaside location. The rooms and public spaces are to a very high standard. I found the staff to be a little unwelcoming.
nice facilities, great breakfast, lovely staff food etc in hotel very expensive. Bottled water left in room as 'courtesy' was over 3 euros per bottle! Not possible to get food after 10pm.
poor pool service. poor lunch service had to go looking for staff for drink/food. Gala Dinners @ euro 240 each, I think not!
Being able to completely chill out. The thoughtfulness of the staff. The excellent food. The relaxing spa.
The style of the building and the garden setting Food was slightly disappointing
The service was generally good whilst one or two individuals gave excellent service. The modern design of the hotel is striking and will stimulate many people. The gardens are beautiful. In short, all the facilities aim to be top rate. The actual delivery sometimes falls short. The hotel advertises excellence; excellent restaurant; spa, etc. But the restaurant is not excellent and the spa failed to open promptly at the advertised 7.00 on three of the fort times we used it; whilst the jacuzzi wasn't working properly during the entire stay.
It is a lovely and peaceful hotel, yet in a central location, set amongst beautiful gardens. The staff are very friendly without being obtrusive, and the facilities are very good. We were upgraded and had a super room, with a huge bathroom.
Breakfast was served in a beautiful location and was deliciously fresh with a great selection.
The friendliness and efficiency of the staff, together with the lovely gardens and convenient location of the hotel.
The good modern design of the hotel and especially the lovely garden setting in an area of Madeira increasingly ruined by overdevelopment.
location, gardens, restaurant, room quality
The whole atmosphere. Everything was so nice, the service, the restaurant, the garden, swimming pool, etc.
The hotel is situated in a subtropical garden that exudes peace and quiet. The staff are very friendly and nothing is too much trouble. No
Atmosfæren på Pestana Miramar/Village er hyggelig og venlig. De forskellige afdelinger af hotellet ligger i en dejlig park med flere pools og en masse smukke træer og skønne planter. Man kan få en guide til at vise rundt i haven og fortælle om blomstring, pasning og andre interessante ting. Der er mange siddepladser rundt om i haven, hvor man kan sidde i fred og ro, ligesom der er nogle dejlige balconer til værelserne med udsigt til haven, havet eller ind over Funchal. Personalet er helt i top og gør alt, hvad de kan for at hjælpe gæsterne. Min mand og jeg har ingen forslag til forbedringer. Vi har nu boet på hotellet tre gange, og vi skal helt sikkert dertil igen. Det er vel den bedste anbefaling.
The Chef Restaurant very good - good central position - useful having a fridge in the room Implied parking - we did a filter on this when booking as we were going to hire a car, but this was only in public streets if you could find a gap - breakfast area rather cramped and hot -
The position of the hotel and the room the view was fantastic and the food was very good none
Right next to Poces do Gomes
View was nice, so was pool and breakfast. Really was the best choice for us. Easy on/off from #1 and #2 bus and the aerobus to airport (stop 18). Room has fridge and little kitchen. Staff was not the friendliest on check in and tried to "give an upgrade" to a bigger room with no view when we paid extra for a room with a view. Had to wait until almost 3 pm to get into room.
breafast some days very very windy the outside the swiming pool could not be used a kind of a wind protection would for sure help.
The receptionist Debora is absolutely fantastic. She has answers on every single question regarding hotel/ Madeira/ Porto Santo everything was perfect
We had an excellent stay at the Golden Residence. The hotel and rooms are in very good condition, the staff is very nice and helpful (especially Hermes :-) ). The location is very good, near the seaside and the promenade on one side and next to the big street (Estrada Monumental) on the other side, with a very nice shopping on walking distance. The food of the restaurant is very good and we had a small but well equiped kitchen in our room. The indoor pool, jacuzzi and sauna were well maintained and offered a nice break on cloudy days.
The hotel was beautiful, bright and airy, with a lovely atmosphere. The staff were extremely friendly and attentive. We thoroughly enjoyed our breakfast each morning, there was such a wide choice. Our evening meals were also very good. The cake made for my father's birthday was delicious. It was a very enjoyable experience. Thank you.
Lovely staff. Friendly & helpful. Beautiful hotel & garden & new pools are great. No
Very friendly and helpful reception, very polite staff. Room was very large and clean, the bed better than at home.Breakfast substantial and four course dinner better than we expected, enough variation. Bar and terrace elegant. The atmosphere relaxed. The view from our balcony could be a little better. Outside pool quite small. Service in restaurant some times too rapid - four course dinner in one hour!
The hotel staff was especially courteous and helpful (front desk, bar, etc). Very nice spa & pools. The bar and restaurant are also in line with what you would expect from a 5-star hotel (lovely dinner, and excellent breakfast buffet). Much more charming hotel than the neighboring huge complexes.
Fantastic hotel. Big, beautiful rooms. Close to center of Funchal. Very friendly staff. The morning coffee is unbelievably bad.
Large room, quiet, friendly staff None
Front of house staff are very friendly and professional. The spa was great - fab massage, but the outdoor and indoor pool were cold even though heated. Breakfast was ok, dinner was rushed and the goan specialities were far too hot [we have been to goa and nothing was that hot]. Room comfy and clean. Much better food and service at Da Forte restaurant in town.
Excellent hotel catering for adults wanting to be pampered and relax in their top quality facilties. Staff extremely customer friendly; they are like a family and make guests feel part of that. Honestly can't think of any.
I liked the very helpful and friendly staff in the hotel. The service was excellent.