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Very convenient to Funchal compared to most other top hotels. Alert and helpful reception and other staff. Infinity pool. Design features are interesting. Seating in breakfast restaurant looks good but is rather uncomfortable with poor back support.
an amazing piece of architecture
Spa break A little disappointed that we weren't warned of building works at the nearby casino which was directly opposite our room. These were rather noisey and disrupted the peace and quiet we had headed to Madeira for.
The architecture is beautiful, the swimming pool and sunbathing area are extremely nice, the employees are extremely friendly etc.. Three minor points: 1. the cost of consumptions at the pool area is high (6 euro for a long drink). 2. the fact that you hear the noise of the upstair neighbours peeing in their toilet 3. The average age of the guests is high ! It looks like a retirement house (of course they can pay the price)
The room was comfortable and nicely decorated, the smily and friendly staff, location is a bonus, the pool area is beautiful and the other facilities in good condition and easy access. Amazing views and well looked after gardens. Internet Access prices - it's a 5 star hotel, sure they don't need to make a business also from something that in these days is so easy and cheap to get and free in most other hotels in Madeira. Not enough plugs in the room are in very difficult places.
service oriented staff rooms are a little small.
Excellent hotel, very beautiful interior, perfect breakfast for various taste, large and comfortable rooms, warm hospitality of personnel
The localization near the city center (you can go by foot). The excellent piece of architecture by Niemeyer. The pools (inside and outside) and the Spa. Breakfast is absolutely complete. Prices of bar/restaurants are reasonable. Could have parking car facilities nearby free of charge.
We had an excellent stay at the Golden Residence. The hotel and rooms are in very good condition, the staff is very nice and helpful (especially Hermes :-) ). The location is very good, near the seaside and the promenade on one side and next to the big street (Estrada Monumental) on the other side, with a very nice shopping on walking distance. The food of the restaurant is very good and we had a small but well equiped kitchen in our room. The indoor pool, jacuzzi and sauna were well maintained and offered a nice break on cloudy days.
Right next to Poces do Gomes
The receptionist Debora is absolutely fantastic. She has answers on every single question regarding hotel/ Madeira/ Porto Santo everything was perfect
breafast some days very very windy the outside the swiming pool could not be used a kind of a wind protection would for sure help.
The position of the hotel and the room the view was fantastic and the food was very good none
View was nice, so was pool and breakfast. Really was the best choice for us. Easy on/off from #1 and #2 bus and the aerobus to airport (stop 18). Room has fridge and little kitchen. Staff was not the friendliest on check in and tried to "give an upgrade" to a bigger room with no view when we paid extra for a room with a view. Had to wait until almost 3 pm to get into room.
A free upgrade to a suite is always a good thing ;-) Staff at the Spa was exceptional! Hotelstaff at diner was less polite. For a 5 star hotel most of the staff doesn't go "one step further"
An excellent hotel, but the holiday was spoiled by the aforementioned lack of spa and leisure facilities. The main reason why we chose this hotel, and not mentioned in your advert. See above.
We had a wonderful suit with a fabulous sea view. Buffet breakfast had a huge choice. We opted for the half board option - great dinner, very good value, high quality of food Nothing
This is a new hotel and everything was fine, altough there were some facilities that were still closed (gym, spa).
This is an exceptional hotel which we booked at a great price. The room was spacious and had a nice view with a nice veranda. The staff were very friendly and helpful and quick with checking in and out. The rooms were clean but not what you would expect from a 5 star hotel. It is not in the centre of Funchal but in Lido which is about a 20-30min walk away but it is in the nicest area of Madeira with shops, restaraunts and buses close by into the centre of town. It is overall a fabulous hotel that if you get a chance to stay at when they offer these great rates you should absolutely take the opportunity to do so! Everything was almost perfect except for the cleanliness. It is a very clean hotel however the cleanliness is not as one would expect from a 5 star hotel!!
it was so good I will return again no
Excellent value for money, very clean rooms, very friendly and helpful receptionists, excellent location
comfort,good food, good staff, relaxed atmosphere. no.
A comfortable brand new hotel with excellent facilities and a varied and tasty buffet breakfast. Lots of restaurants nearby and other facilities (supermarkets, car hire, travel agents). Even the rooms without sea views have a fairly good view of the sea! It is a little further from the centre of Funchal than I had thought - however for €3 for 3 days you can get a bus pass and lots of buses pass close by the hotel.
It is a good hotel, the stuff from the reception is very kind and helpful. The view from outside pool is very nice. We didn't like the noise that came from outside. They said that it comes from a power generator which was located on that side of the hotel. It is not a good excuse for an 5* hotel especially because we had made the reservation with 6 months before. It's hard to belive that the room we've got was the best they could offer at that time. We had paid a partial see view room but we couldn't enjoy the view from the balcony because of the noise :( ...
location, breakfast, service, beautiful and stylish, nice city view stylish sometimes at the expense of practicalness (e.g. door handles and shower gel tube created to break your nails)
The visual excitment that awaits you at this amazing Designer Hotel in the heart of Funchal is only surpassed by the Excellent Managment and very attentive Staff - having stayed at other 5 star hotels in Maderia The Vine is definitly our favourite.
superb design, heated roof pool, air conditioning not very effective
Everything...The room was fabulous, big, confortable. It´s the state of the art. Very modern. On the first night there were some noises caused by the electrical system, but they upgrade us to a suite and only charge half for the first night. We love it and recomend it. Nothing.
Perfect positon in funchal for site seeing, restaurants and shops never needed a taxi
Det var som at bo i en park med en masse sjæl, og ikke mindst fred og ro feks. lidt plads i køleskabet til egne drikkevarer
Pænt, stille og roligt hotel i meget pæne omgivelser hvor tingene fungerede godt - kan anbefales til andre - absolut. Nej
Booked last minute. Was a great place to stay and did not need to leave the hotel due to superb facilities.
Lovely hotel in excellent location. Breakfasts were especially good. We had a great stay No
Location The services of this hotel are bad.The have young students working (gentle) but without no experience on hotels services.In my opinion at i dont want to say negative things simply, the hotel doesn't have a 5 stars service. Perhaps 4 and honestly poor.
Beautiful view on the ocean, 30 min walk from the city center My room was cleaned one day only after reminder (at 16-00), Spa (quality of treatment) could be improved. The light near a bed is not enough to read
We got a nice room on the 9th floor with a stunning view of the ocean. Free parking. No free internet access is a big minus (it's free almost everywhere in Madeira!)! Also being located in Tower 2 we felt a bit like "2nd class guests" with no direct access to the breakfast room and reception.
The Swimming area and pools
very comfortable hotel i did not like the smoking on the balconies by other inconsiderate people even though the floor was allocated as non smoking.also had to keep ringing room service to replenish room facilities milk and tea
You have to pay more attention for the cleanness. Linen wasn't changed every day. And the room was not vacuum cleaned every day.
Great location, very efficient and professional reception and restaurant staff - our room was huge and had a sea view which we were not expecting! The hotel, room and pool areas were spotlessly clean and the evening buffets were good value. The pool area in particular was lovely - there were always sunloungers available and the view was great. Very, very minor points but it would have been good to have better lighting in the bedrooms for reading and a freshwater pool with lanes for more serious swimmers/for fitness. Also it would be good to make it easier to order food/snacks by the poolside (you had to go into the Ocean restaurant to order sandwiches which can be a little awkward when they are trying to serve lunch at the same time) The slightly lower mark for "value for money" was for the spa treatments which seemed to be a bit more expensive than other hotels.
Very client-oriented. Very clean hotel, good position, good food. Good, large pools, excellent ocean view. They offer good welcome for honeymooners (champagne & when available a free room upgrade)
The hotel staff was especially courteous and helpful (front desk, bar, etc). Very nice spa & pools. The bar and restaurant are also in line with what you would expect from a 5-star hotel (lovely dinner, and excellent breakfast buffet). Much more charming hotel than the neighboring huge complexes.
Very friendly and helpful reception, very polite staff. Room was very large and clean, the bed better than at home.Breakfast substantial and four course dinner better than we expected, enough variation. Bar and terrace elegant. The atmosphere relaxed. The view from our balcony could be a little better. Outside pool quite small. Service in restaurant some times too rapid - four course dinner in one hour!
Lovely staff. Friendly & helpful. Beautiful hotel & garden & new pools are great. No
Front of house staff are very friendly and professional. The spa was great - fab massage, but the outdoor and indoor pool were cold even though heated. Breakfast was ok, dinner was rushed and the goan specialities were far too hot [we have been to goa and nothing was that hot]. Room comfy and clean. Much better food and service at Da Forte restaurant in town.
Large room, quiet, friendly staff None
Excellent hotel catering for adults wanting to be pampered and relax in their top quality facilties. Staff extremely customer friendly; they are like a family and make guests feel part of that. Honestly can't think of any.
I liked the very helpful and friendly staff in the hotel. The service was excellent.
Fantastic hotel. Big, beautiful rooms. Close to center of Funchal. Very friendly staff. The morning coffee is unbelievably bad.
Skriv venligst mindst 15 ord
At hotellet var lækker og rent, god beliggenhed, og venligt personale. Tennisbanen trænger til forbedring af underlaget.
Jeg synes hotellet er fremragende, dog var swimmingpoolen ikke opvarmet nogle dage,og da vi vælger carlton er det netop på grund af den opvarmede pool, så var det ikke tilfredsstillende. nej.
er nyrenoveret og det omfatter både de luksuriøse værelser med en fantastisk udsigt og poolområdet, hvor der er opvarmet havvand nej
Location. Room with ocean view. Food
The Pestana Grand Madiera is a beautifully appointed hotel in a lovely seaside location. The rooms and public spaces are to a very high standard. I found the staff to be a little unwelcoming.
Great place for a luxury holiday; sea view rooms are best.
nice facilities, great breakfast, lovely staff food etc in hotel very expensive. Bottled water left in room as 'courtesy' was over 3 euros per bottle! Not possible to get food after 10pm.
poor pool service. poor lunch service had to go looking for staff for drink/food. Gala Dinners @ euro 240 each, I think not!
The rooms were excellent with great shower and really comfortable beds. All of the reception rooms were comfortable and roomy, as was the main dining room. The outdoor areas were spacious but he sun-loungers not as comfortable as the balcony chairs. Wonderful pools though too cold to use in January! Once open, the spa facilities were terrific.
Faciliies, gardens and pool area, breakfasts, staff helpfulness Quality of towels
Dejligt ophold, men den lovede store terrasse eller balkon, viste sig at være ganske minimal. Der var dårligt plads til de 2 små stole og lille cafe' bord. Det beror nok på at vores værelse (108) var et hjørneværelse. Men man bør så ikke beskrive det som stort og rummeligt. Ud over dette lille "klage punkt" var faciliteterne helt i orden.
Et smukt,velbeliggende hotel i skønne omgivelser. Haven var fantastisk, og personalet var meget imødekommende og venlige.
Rigtigt godt hotel med stor have og pool områder. Det er to udenrøs og to indendørs pools. Bemærk man kan vælge forskellig værelseskategori. Junior suite kan anbefales da merpris er rimelig.
Vi havde en rigtig god oplevelse , og tilbragte egentlig mere tid på hotellet end planlagt , p.ga de behagelige forhold på stdet Med min bestilling gennem nettet blev vi angivet en værelse på den yderste fløj , godt nok med en "havudsigt ", men ikke som ventet en bredere udsigt . Det fik vi senere efter en henvendelse .
Being able to completely chill out. The thoughtfulness of the staff. The excellent food. The relaxing spa.
The friendliness and efficiency of the staff, together with the lovely gardens and convenient location of the hotel.
The good modern design of the hotel and especially the lovely garden setting in an area of Madeira increasingly ruined by overdevelopment.
The service was generally good whilst one or two individuals gave excellent service. The modern design of the hotel is striking and will stimulate many people. The gardens are beautiful. In short, all the facilities aim to be top rate. The actual delivery sometimes falls short. The hotel advertises excellence; excellent restaurant; spa, etc. But the restaurant is not excellent and the spa failed to open promptly at the advertised 7.00 on three of the fort times we used it; whilst the jacuzzi wasn't working properly during the entire stay.
The style of the building and the garden setting Food was slightly disappointing
Breakfast was served in a beautiful location and was deliciously fresh with a great selection.
The hotel is situated in a subtropical garden that exudes peace and quiet. The staff are very friendly and nothing is too much trouble. No
location, gardens, restaurant, room quality
It is a lovely and peaceful hotel, yet in a central location, set amongst beautiful gardens. The staff are very friendly without being obtrusive, and the facilities are very good. We were upgraded and had a super room, with a huge bathroom.
The whole atmosphere. Everything was so nice, the service, the restaurant, the garden, swimming pool, etc.
View. The hotel needs a complet refurbished. It´s being old.
The hotel was very well situated (just 10 minute walk from the marina) and was excellent value for money. It was also very comfortable and clean. No negative points
The view was great to the Harbour. Was quiet noisy from cars,and the ambulance service near to the Hotel.
Just a very good hotel for the money It's a little awkward to find and actually get into with a car with the one way systems
Views of the hotels, Modern hotel. All the staff is well organised and friendly, yet discreet.
Very clean and comfortable with impressive views. Unimaginative breakfast without any proper coffee.
Hotel with a beautiful view to the bay.Try local vines and liquers in the bar.Breakfast is also very good! No.
Free breakfast was good with lots of variety. The room was clean. The decor was really good. Also, it was easy to spot the hotel driving because the design was different from the rest of the buildings in Funchal. Overall a great hotel. Free wifi worked well within the limited area of the lobby and pool deck. However, the constant need (every 30 minutes or so) to log-in with both username and password of "guest" on my portable device was frustrating at times, and, in my opinion, served very little purpose. But, it was free... so can't really complain too much, right?
Good position near town center The information in the reception about buslines etc. was very poor. Heavy noise from traffic and day-and-night-barking dogs at neighbours
Breakfast was very good SPA should be open later then 7pm
Hotellets stand og beliggenhed samt udsigten fra værelset (havudsigt) Alt var fint.
God beliggenhed, meget rent. venligt personale og en fantastisk morgenmad. Nej
Værelsesindretning og beliggenhed i top. God ide med lille køkken og hotelværelse. Venligt personale.
The hotel was beautiful, bright and airy, with a lovely atmosphere. The staff were extremely friendly and attentive. We thoroughly enjoyed our breakfast each morning, there was such a wide choice. Our evening meals were also very good. The cake made for my father's birthday was delicious. It was a very enjoyable experience. Thank you.