The Hotel facilities were excellent, the service in all areas was superb, room comforatable and clean, pool, bar and food excellent Yes , I found two areas in which I feel the standard of this lovely hotel could be improved,. No 1. I think that people who smoke, should be segragated from non smokers,ie, smokers on one side, non smokers opposite, it was rather disturbing to have to inhale the smoke eminating from either side of our balcony. Room 408.No 2. Excessive noise level from pool area at night
Street of the hotel is dirty and dark at night. Safety is a main concern and in the resort itself. I have in the past been mugged and I have heard of this happening to other tourists in the resort. I and they didnt report it because of the bad attitude of local police
The location was the best aspect of the hotel. It was easily within walking distance of the beach, restaurants and bars. Didn't feel it was really a 4 star hotel due to the requirement of some upgrading required particularly in the corridors leading to rooms.
Fantastic hotel. Food excellent, staff friendly. Rooms were modern and great view from our room of the main street and also the volcanic mountains. We will be returning to this hotel in the near future.
The location was good and it was bright and clean. Most of the staff were very professional. Found one of the breakfast chefs offensive which was upsetting. Restaurant staff were under pressure and often not very polite. I had booked a room with two beds and had to remind reception of this on registration as they had booked me a double room. No
Jeg synes ikke at personalet var særlig hjælpsom. Herudover har de kun to elavatorer hvor af den ene næsten altid var gået i stykker. det tog lang tid at komme op på 11 etage. Også vandhanerne var ude af drift i flere timer på et tidspunkt og så ligner det overhovedet ikke 4 stjerne. deres morgenmad var af billig kvalitet og smagte slet ikke godt.
afvekslende buffet, men man kan tydelig mærke, at det er engelsk publikum man har mest af. Fine værelser med udsigt over vandet eller mod bjerge.Vi var tilfredse. Madrasserne på vort værelse trænger til at blive fornyet.
Fin reception og hurtig ekspedition. fantastisk central beliggenhed. Buffet til morgen og middag eller morgen og aften super ok. Dårlige juicer og kaffemaskiner. Anmodede flere gange om courtesy bus..Intet skete..
hotellet virkede nedslidt og dårlig smag, og morgen/aftenmad var meget ringe. Højest kategori 3-stjerner kunne gøres hyggeligt for små midler
Atmosfæren, hele personalet virkede fantastisk proffessionelle og med stor fokus på os som gæster. Nej.
Mange småfejl og mangler, som kan forbedres uden større omkostninger.
Fint alt i alt rimelig kvalitet rimeligt med faciliteter Vand løb fra bruser ud på gulv
hotellets beliggenhed er super, og det er fint at man kan benytte nabohotellets faciliteter.Der var sikkerhedsvagter ved indgangen det giver tryghed.Morgenmaden var dejlig og restaurenten var meget ren.Dejligt med underholdning og rar atmosfære på hotellet.Værelserne trænger til en opdatering. Ja, skydedørerne låste ikke , d.v.s. selv om vi låste kunne den åbnes,.og det andet værelsesskydedør gabte ca 1cm
Dejligt hotel med god beliggenhed midt i det bedste område af sydkysten. Støjniveauet i spisesalen var kolosal, men man kunne sætte sig ud!
very good location ,near all the shopping center and beach ass well about 5 min walk small swimmingpool and not working jacuzzi but i didin't use them
The blackout blinds were terrific.Even if wanted to have a siesta the room was pitch black,and with no children about it was nice and quite. Nobody uses the bar therefore it was hard to find a bar person.
cleanliness of rooms and location no balcony to sit out on just a door that opens with a railing around it
The reception staff were so friendly and helpful. The air conditioning was not great for the heat in August.
Well located to reach different places in walkingdistance In comparison its not worth 4 stars.no balcony ...
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
The meals are very good for 3 star hotel.Hotel staff are excellent. Far away to the ocean, but we liked. It is a lot of Englishmen. The floor in number was dirty.
The swimmingpool was good for a children,and lot of spaces for a sunbath...unfortunately most of the sunbeds was broken and totally unkomfortable.Locallisation is really great,is dependent what u looking for,this hotel is ok,just because all is working,but not looking.Definitely for flexible young peoples,who want be close to night life,and dont care about first immpresion When im opened my room i cant stop laughing,i cant belived is it a really true...or im in time vehicle who take me back to 1970 yr...it was amazing experience,everythink was clean,but i supose now prisoner cell is better and modern equiped than Columbus (3 star??? no way!!!) All furnitures was pure rubbish,but clean and well maintenanted.
It was very good. The accommodation is quite adequate and the meals are very good. No.
the view doublebed was sepereted, easy to move but not enought large
I liked the fact that is quite close to the beach, view from the terrace was beautiful with Teide volcano and the ocean, the employees speak English and our towels were changed daily and the room was clean.
Hotel very central and good value for money. Food ok. Breakfast very good. Hotel staff very polite and friendly. Basic rooms but clean and towels daily linen a couple of times per week. Overall good. Plastic cups in bar for drinks. Could be a bit noisy at night with people returning to rooms in the early hours. But realise where you are, las americas.
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
Excellent well run 5* hotel lack of a beach nearby
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
Tranquil and relaxing Location is not exactly perfect.
I throughly enjoyed the pool/decking area on the top of the hotel it was very relaxing and peaceful, just what the doctor ordered.
It was quiet. Great value for money. Loved the padded matressed sun beds. Also great to have 2 sunbeds on the balconey. No iron despite saying on website you could get one in reception which resulted in me having to buy one. We Arrived at 2Am due to 2 hour delay at airport and despite ringing the hotel beds for the children were not ready and they were exceptionally hard.
Truly a grand, impressive entrance and hall. Spacious rooms, comfortable.
room size and cleanliness too impersonal
efficiency of staff
I love the open air hallways and the outstanding staff - they are very helpful and friendly - from the cleaning staff all the way up to the managers. No real complaints - some of the shopping units were empty - this was a pity. They should offer local shops a 'free' day or night where they could come and use the units for free to promote and bring awareness of the local shopping area.
We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed. My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.
Being able to choose location of room
Very comfortable hotel, great value, location
The hotel was as advertised and an enjoyable experience. You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.
Their organisation, the catering runs like awell oiled machine. The rooms although clean and comfortable were a bit souless compared to the public spaces in the hotel. However this is a minor critisim and would not put me off staying again.
friendly service,large rooms,large lounges , good food ,clean,free wifi the room we booked with booking.com was on the external side of the hotel where was quite some noise in the evening and night.On this side was the parking of the staff,soa lot of cars starting at 23-24 h and arriving at 06-07 h;also the garbitch was there,so collection during the night.I don't know if this due to the price of the room or coincidence
Room was nice (but needs to be redone urgently), we received sea-pool view without any extra charge. Food was excellent and very clean. very quiet place. friendly staf. nice beaches nearby (in front of grand duque hotel), nice admosphere. lots of natiionalities in the hotel, not only russian or german, we liked the hotel for the money we paid, but see con- points if you pay a lot. Pool was too deep for people who can not swim (min 1m55 !!) (all 3 pools!!), piano man in evening is terrible. people who stayed in ALL-in did not get all in at all, still to pay a lot for some drinks. rooms need to be re-decorated urgently, are getting old, bathroom very badly build (tiles in all directions, paint all over places where it should not be, etc...), Not palace or **** level at all, more ***. if you want nightlife, not the place to be. food at poolbar is terrible
This was a lovely hotel in an ideal location for quite, restful holiday. Food was good and hotel facilities excellent.
Staff were friendly and helpful. The buffet at both breakfast and dinner were amongst the best that we have experienced. During our stay it was my wife's birthday and, without prompting, the hotel served us sparkling wine in our room. The beds were uncomfortable. Because it is the last hotel in the resort it is a long walk to nearby Playa de las Americas - but this could equally be an attraction to some people because if you just want to chill out the hotel can comfortably satisfy all your needs.
the food ,staff,location and facilities noise transfer-they need to carpet bedrooms
Facilities, food Staff were rushing to clear dinner away even though you were allowed in up till a certain time
This time, nothing We were put in a room on the second floor. It hadn't been cleaned and was gloomy. We asked in reception to be changed, and were told that clients that use booking.com were usually put on the first floor, When I pointed out that the five or six previous visits , all using booking.com, I had been put on the 6th, 5th 4th floor but never on the first or second. The receptionist then said it was a "courtesy" of the hotel to do this, and I then asked why this had not been explained to me in previous visits, as it seemed to be important information, i.e. if you book a room in this hotel, through booking.com, you will be placed on the first floor, unless the hotel deems it fit to offer another room as a "courtesy" at their convenience.
There was plenty of on-street parking. The food was very poor. The furniture was old. I had ants in my bathroom. The whole hotel had the air conditioning turned up too high. I was very cold at night. I asked 3 different receptionists for some hotel information and none of them got back to me at all.
Good size rooms, courtesy room for travelers who had late flights home. Good choice of food but it was not always seved hot, it was mainly warm. Could have done with more staff on reception.
The enterteinment at nights The hotel was in desperet need of maintainence
there was no air conditioning
we were feeling that we r staying at home not in hotel nothing
I liked it I The swimmingpool was to deep, and not usable for handicapped people like me. It was difficult to came into it and up again. I had to use the childrens pool. I feel stupid!
forced to pay in advance for whole stay, two days of cockroach invasion in restaurant (floor, walls, juice dispenser) and corridor, almost every night shouts and yells till 2-3 a.m. by the pool bar (till midnight after a few calls to reception desk), internet 6 euro per hour (1 euro "on the street"), blocked AV in the tv sets (impossible to play movies from ipod ) sometimes uncooperative repdesk
We have booked this hotel on your site, but when we arrived staff told us that they don't have room for us and asked us to go to another hotel.
Our room was very big and with a balcony, where we spent great time Would be nice, if room`s cleanness whould be improved and absolutly necessary that hotel would buy more irons, during our 11 days stay we weren't lucky enough to rent one, though a reseptionist was so nice that borrowed for us an iron for one hour.
Opholdet var i dejlige afslappede former og og betjening af personale og og vor tilkøbte halvpersion var helt perfekt. Til 4 stjerner syntes jeg der manglede toiletbørste og måske opfyldning af shampoo m.m.
Meget venligt personale, god service, pænt værelse og fin mad. Når pris og kvalitet sættes op mod hinanden er det virkeligt førsteklasses.