Playa de las Américas Hoteller

hotellet virkede nedslidt og dårlig smag, og morgen/aftenmad var meget ringe. Højest kategori 3-stjerner kunne gøres hyggeligt for små midler

Well located to reach different places in walkingdistance In comparison its not worth 4 stars.no balcony ...

Excellent well run 5* hotel lack of a beach nearby

That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.

efficiency of staff

We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed. My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.

The hotel was as advertised and an enjoyable experience. You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.

Facilities, food Staff were rushing to clear dinner away even though you were allowed in up till a certain time

This time, nothing We were put in a room on the second floor. It hadn't been cleaned and was gloomy. We asked in reception to be changed, and were told that clients that use booking.com were usually put on the first floor, When I pointed out that the five or six previous visits , all using booking.com, I had been put on the 6th, 5th 4th floor but never on the first or second. The receptionist then said it was a "courtesy" of the hotel to do this, and I then asked why this had not been explained to me in previous visits, as it seemed to be important information, i.e. if you book a room in this hotel, through booking.com, you will be placed on the first floor, unless the hotel deems it fit to offer another room as a "courtesy" at their convenience.

There was plenty of on-street parking. The food was very poor. The furniture was old. I had ants in my bathroom. The whole hotel had the air conditioning turned up too high. I was very cold at night. I asked 3 different receptionists for some hotel information and none of them got back to me at all.

I liked it I The swimmingpool was to deep, and not usable for handicapped people like me. It was difficult to came into it and up again. I had to use the childrens pool. I feel stupid!

forced to pay in advance for whole stay, two days of cockroach invasion in restaurant (floor, walls, juice dispenser) and corridor, almost every night shouts and yells till 2-3 a.m. by the pool bar (till midnight after a few calls to reception desk), internet 6 euro per hour (1 euro "on the street"), blocked AV in the tv sets (impossible to play movies from ipod ) sometimes uncooperative repdesk

We have booked this hotel on your site, but when we arrived staff told us that they don't have room for us and asked us to go to another hotel.

Our room was very big and with a balcony, where we spent great time Would be nice, if room`s cleanness whould be improved and absolutly necessary that hotel would buy more irons, during our 11 days stay we weren't lucky enough to rent one, though a reseptionist was so nice that borrowed for us an iron for one hour.