Nordac walking, some other keep fit routines and massage Lack of vegetarian options on menus
The sea view and balcony. The size of the bed and room.
The comfort, friendleness of the staff and the spa. Evening meal was poor, in fact very poor for 40 euros a head. Eating out was so much better and cheaper. However Breakfast and lunch were always good.
not consistent service at lunchbar at lunch time. Otherwise no complaints
The spa is amazing! The staff were all lovely, food at the buffet (breakfast and dinner) was of a high standard. Lovely lagoon swimming pools and the double sunbeds are amazing - if you can get one! The reserving of sunbeds with towels and books is out of control and unmonitored. There are signs up everywhere saying it's not allowed but noone takes any notice. It's very unfair and they need to actively dissuade people from doing this.
The design and style of the hotel, the large (55m2) bungalows, the choice at the buffet, the products in the bathroom (Hermès), the massage shower and the friendliness of the staff (i.e. most waiters and the very professional staff at the reception). If the buffet offered a large choice and fresh as well as tasty products, these remain rather simple in general. The "Entrecôte" was excellent! Real gourmets should probably try the gourmet restaurant of the hotel. The beach is a few minutes' walk away and the hotel is situated on a hill, but there is a bus shuttle and the hotel offers some nice pools. There is no possibility to get a single room.
Everything was nearly perfect. Breakfast - amazing choice and quality. Rooms are spacious and very comfortable. Overall style and design - excellent... But, people is the main asset of this Hotel - the personell is superp, helpful, proffessional and friendly. Exactly what you expect from a "real 5 star Hotel". Thanks !!!
It was very luxurious and the facilities are excellent.
Very big, clean and comfortable room and terrace. The stuff is very polite and nice. The brekfast is perfect The hotel is situated far away from the sea and from the city center.
This was a superb hotel, with very helpful staff giving excellent service and providing what I would assess to be some of the best half-board food that I have experienced. I recommend taking the half-board option for €35 per person per day from the outset. The pools were well kept, bar food was very reasonable and portions large for the price charged. The suite with upstairs private sun area and personal jacuzzi looking out to sea was a special touch and very well done. Golf was organized with absolute ease and free transfers by the hotel staff to local courses was provided free of charge. Finally, the al a carte restaurant was simply superb with the 7 course taster menu firmly recommended. Noting this was a 5 star hotel, the staff were, on occasion, under resourced. It was not their fault at all as they worked very hard to provide us with great service, but a few more on duty during busy periods would have made the service even better. Also, the location is at the apex of a reasonably busy road which took the shine off what was otherwise a holiday oasis amongst a fairly built up area. That said, it was a relaxing 5 day stay for two adults.
Ganske god beliggenhed og en fin service fra personalets side. Jeg er glad for de (få) sportslige aktiviteter. Hotellet synes noget nedslidt i forhold til 4 stjerner.
Min kæreste og jeg opholdt en uge på hotellet. Det bedste ved opholdet var beliggenheden, lidt uden for centrum af det hele men alligevel tæt på alt. Det bar rart at der ikke var støj fra barer. Maden var absolut ikke det værd som man betaler. Meget kedelig mad. Brødet var tørt til morgenmad, og aftenens menu var ikke varierende. Drikkevarer var dyre.
Buffet meals are wonderful. No negative points.
Outstanding location, excellent dining and friendly staff. We've already booked to return in late September. Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.
Finally relaxation and offload -
kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive. Too many steps and levels, difficult to walk with small children and old people
room was very comfortable and clean, beautiful garden and very pleasure staff.
Good kitchen, a lot of restaurants and big territory I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.
Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids. The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.
Very good hotel, friendly staff. clean big rooms and good location near the city, beach and shopping center. I recomended that place for everyone. I spent 2 weeks with family (2 small children) and it was one of my best holiday. You should expect karaoke or bingo show at the swiming pool till midnight and if You need silence before that time You can forget about it. But You can used to them.
Nice location, great swimmingpool, clean room and kind staff, I would recommend it and I will go back
Dirty and unfriendly hotel, only the cleaning lady and one helpful blond receptionist tried to help Very unfriendly management and dirty hotel with lots of Big cockroaches
It is a great value for the money. It was nice to have our own kitchen. It was within walking distance to the beach and all the main area of the city. The beds were really hard and I would have liked to have some air conditioning.
I liked the location The fact that after hiring a safe the whole safe was stolen from our room. All our money, passports, jewellery, camera which were in it were taken
It is a comfort and pleasant and cosy hotel
Jeg synes ikke at personalet var særlig hjælpsom. Herudover har de kun to elavatorer hvor af den ene næsten altid var gået i stykker. det tog lang tid at komme op på 11 etage. Også vandhanerne var ude af drift i flere timer på et tidspunkt og så ligner det overhovedet ikke 4 stjerne. deres morgenmad var af billig kvalitet og smagte slet ikke godt.
afvekslende buffet, men man kan tydelig mærke, at det er engelsk publikum man har mest af. Fine værelser med udsigt over vandet eller mod bjerge.Vi var tilfredse. Madrasserne på vort værelse trænger til at blive fornyet.
hotellet virkede nedslidt og dårlig smag, og morgen/aftenmad var meget ringe. Højest kategori 3-stjerner kunne gøres hyggeligt for små midler
Fin reception og hurtig ekspedition. fantastisk central beliggenhed. Buffet til morgen og middag eller morgen og aften super ok. Dårlige juicer og kaffemaskiner. Anmodede flere gange om courtesy bus..Intet skete..
Opholdet var i dejlige afslappede former og og betjening af personale og og vor tilkøbte halvpersion var helt perfekt. Til 4 stjerner syntes jeg der manglede toiletbørste og måske opfyldning af shampoo m.m.
Meget venligt personale, god service, pænt værelse og fin mad. Når pris og kvalitet sættes op mod hinanden er det virkeligt førsteklasses.
There are so many things I could compliment, but the one that stands out most in my mind was how welcome they made my family feel. I have two young children, and we were all made to feel at home as soon as we arrived at the resort. This is uncommon for our European holiday experiences so far but very reassuring for our future holiday plans. The greatest compliment is to say that we'll be back soon!!
Ecological sensibility, calm atmosphere, friendly and capable staff.
The Hotel was exceptional and the rooms were clean, luxurious and new. The all inclusive food and drink was excellent . The pool areas are stunning and have different areas for familys and couples. Staff always helpfull and friendly. Best Hotel we have stayed in for a long time. Noise of planes but quality of hotel outweighs this. Paid extra for sea view but it was sea glimpse and not worth the extra money.
Big rooms, nice pools, excellent food, good for children, friendly staff, nice hotel design Heated pools still cold so less suitable for little children, south of tenerife is warmer but less beautifull than north, wifi free of charge but most of the time not working,
Perfectly located: out from crowded Los Cristianos and Playa las Americas, but only a 10 min drive away (for shopaholics). Very convenient for Tenerife South airport. Classy and well decorated. Perfect outside heated swimming pool. Nice ocean views from rooms. Delicious and varied lunch and dinner buffet, with world cuisines changing every day, also offers a à-la-carte restaurant. Perfect balance of national and international guests. Could do without the swimming pool animation team activities.
Very nice hotel with an interesing architecture. Nice staff and good facilities. Located in a quiet location. Close to the airport wich can disturbe, our kids loved to see the planes comming in. The beach is a bit to rough.
the best thing in the hotel is eight swimming pools! room could be cleaner
The room was always clean and the staff were so helpful.
Very nice hotel, luxurious, comfortable, nice view, breakfast and ecxellent decoration The only negative point is the airplanes passing above, because it is very close to the airport
Rooms were great.all iclusive was good value didn,t like the tinned fruit in am.lack of some music at night disco place nearby that blared out music sorry noise on friday night
stay was wonderful, wonderful service and very helpful, hotel nice and clean, we really corresponded to the location, near a beautiful beach Duque, a dream holiday for young and old, the hotel quiet and peaceful, to the center a few minutes.
From the moment we walked through the entrance we were treated with the utmost politeness and were made to feel very welcome. Nothing was too much trouble. I can honestly say that there is nothing to really complain about
cleanliness of hotel. very quiet at night.
very good staff all round no
staff excellent.food excellent.room comfortable.will come back. no complaints
Smaller comfortable hotel.Staff very friendly and efficent.Food excellent leading to a most enjoyable stay
Dejligt hotel med god beliggenhed midt i det bedste område af sydkysten. Støjniveauet i spisesalen var kolosal, men man kunne sætte sig ud!
hotellets beliggenhed er super, og det er fint at man kan benytte nabohotellets faciliteter.Der var sikkerhedsvagter ved indgangen det giver tryghed.Morgenmaden var dejlig og restaurenten var meget ren.Dejligt med underholdning og rar atmosfære på hotellet.Værelserne trænger til en opdatering. Ja, skydedørerne låste ikke , d.v.s. selv om vi låste kunne den åbnes,.og det andet værelsesskydedør gabte ca 1cm
Mange småfejl og mangler, som kan forbedres uden større omkostninger.
Atmosfæren, hele personalet virkede fantastisk proffessionelle og med stor fokus på os som gæster. Nej.
Fint alt i alt rimelig kvalitet rimeligt med faciliteter Vand løb fra bruser ud på gulv
The location was good and it was bright and clean. Most of the staff were very professional. Found one of the breakfast chefs offensive which was upsetting. Restaurant staff were under pressure and often not very polite. I had booked a room with two beds and had to remind reception of this on registration as they had booked me a double room. No
Fantastic hotel. Food excellent, staff friendly. Rooms were modern and great view from our room of the main street and also the volcanic mountains. We will be returning to this hotel in the near future.
The location was the best aspect of the hotel. It was easily within walking distance of the beach, restaurants and bars. Didn't feel it was really a 4 star hotel due to the requirement of some upgrading required particularly in the corridors leading to rooms.
The Hotel facilities were excellent, the service in all areas was superb, room comforatable and clean, pool, bar and food excellent Yes , I found two areas in which I feel the standard of this lovely hotel could be improved,. No 1. I think that people who smoke, should be segragated from non smokers,ie, smokers on one side, non smokers opposite, it was rather disturbing to have to inhale the smoke eminating from either side of our balcony. Room 408.No 2. Excessive noise level from pool area at night
Street of the hotel is dirty and dark at night. Safety is a main concern and in the resort itself. I have in the past been mugged and I have heard of this happening to other tourists in the resort. I and they didnt report it because of the bad attitude of local police
the view doublebed was sepereted, easy to move but not enought large
The meals are very good for 3 star hotel.Hotel staff are excellent. Far away to the ocean, but we liked. It is a lot of Englishmen. The floor in number was dirty.
It was very good. The accommodation is quite adequate and the meals are very good. No.
I liked the fact that is quite close to the beach, view from the terrace was beautiful with Teide volcano and the ocean, the employees speak English and our towels were changed daily and the room was clean.
The swimmingpool was good for a children,and lot of spaces for a sunbath...unfortunately most of the sunbeds was broken and totally unkomfortable.Locallisation is really great,is dependent what u looking for,this hotel is ok,just because all is working,but not looking.Definitely for flexible young peoples,who want be close to night life,and dont care about first immpresion When im opened my room i cant stop laughing,i cant belived is it a really true...or im in time vehicle who take me back to 1970 yr...it was amazing experience,everythink was clean,but i supose now prisoner cell is better and modern equiped than Columbus (3 star??? no way!!!) All furnitures was pure rubbish,but clean and well maintenanted.
Hotel very central and good value for money. Food ok. Breakfast very good. Hotel staff very polite and friendly. Basic rooms but clean and towels daily linen a couple of times per week. Overall good. Plastic cups in bar for drinks. Could be a bit noisy at night with people returning to rooms in the early hours. But realise where you are, las americas.
Poolområdet. Mange muligheder. Beliggenheden. Da det er et resort med mange værelser ville vi gerne have haft muligheden at vælge beliggenhed for værelset. f.ex ved poolområdet ikke mod trafik og bjerg. Vi synes bokking com skulle give gæsterne nogen muligheder at vælge.