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The staff were fantastic and helpful beyond what could be expected of them. My stay was very pleasant.
The entire experience
The rooms were beautiful, bathroom extremely clean. Staff very helpful & friendly. And the 24 hour snack bar at reception was a big help! Would deffinately reccommend this hotel for anyone looking for a little luxury & would stay here again!
very nice hotel No Swimmingpool
Good location. Good value for money.
This hotel was great. It was well situated close to the old town and square and also near to the Pilsner Urquell brewery. The hotel itself is very clean and modern and has some nice facilities including a gym, restaurant/bar and internet access (although internet costs apply). The staff were friendly and very helpful in suggesting things to do and see and also good places to eat. We were lucky enough to get a room here for almost the same price it would have cost for a bed in a hostel, which made this place doubly great to stay in. There is also a bar/restaurant directly across the road that does good Czech meals, is cheap and is popular with locals (which is always a good sign). I thought the fees for internet access were quite expensive. It would be better if free internet access was provided with the rooms.
We hade some special request wchich we put in our reservation's comments but the reception did not get this info.
Very much confortable room
very nice breakfast The receptionist was crying and was almost on nervous breakdown as she was by herself in the reception and was not able to handel clients claims. We had to wait 30 minutes!
the staff was friendly the rooms were clean the location was excellent and no hidden costs cant think of anything
The location on the main square and in the absolute centre of old Plzen town. Excellent for sight seeing bars and resturants. This hotel is not up to a western 4 star classification. Arrived after 10:00 p.m. and could not get any food or service from the hotel, not even a sandwich. No tea/coffee making facilities in the room. If you wanted tea or coffee you were sent to their public coffee bar on the ground floor. Staff friendly but not sure they know what is expected of a 4 star hotel service.
Location on the square. Breakfast was very good.
The rooms are nicely designed, the bathrooms are excellent and I was happy to see a hotel room with an actual shower, instead of a handshower in a bathtub. The receptionist was very helpfull with all enquiries and her english was a lot better than other places in the city. The location is the hotels key sellingpoint however in the heart of the city with a view of the historical church. Great value for money all in all. Well done! Breakfast could have been better. Bread was dry and not a big selction. The coffe (automated) was terrible,- proper filter coffee would be a big improvement. A deacent cup of coffee in the morning is so important (!).
Good breakfast buffet, nice dinner menu. Central location walking distance to the town and the shops
Hotel is perfectly well located in city centre of Plzen, and therefore very easy to find (look for the big cathedral and you are there), with excellent parking facilities. Staff is very friendly and puts as much effort as possible in making your life as easy as possible. Countryside on south side of Plzen is well worth the visit with a lot of nice small villages p.e. with nice old castles from the middle ages. Hotel is defenitely overrated as 4-star: 3-star is more suitable, prooven by the 3-star prices, which gives a better match. Plzen in itself is not very interesting for a city trip --> for a city trip you better think of Karlovy Vary in stead, which is not far away from Plzen. Remark for Dutchies: to my surprise for breakfast there is a Douwe Egberts-coffee machine --> time for DE to put some effort in making better coffee machines.
Nice location in the city center, comfortable rooms friendly and professional reception staff. The water from the tap in the bathroom took forever to become colder than lukewarm.
The Spa was very clean and the staff was nice to us, the breakfast was good. We left a camera in the hotels’ spa; we were the last ones to leave that night. The next day the first person in the spa was the hotel cleaning lady, but we were told the camera was not there. I know it was our fault for leaving the camera in there, it was not a very expensive camera, we were just disappointed to loose the picture from the trip to CZ and sad about the fact that people are so willing to trade their self worth for such a small thing. I can not recommend this hotel. A 4 star hotel should have an honest staff. Thanks/Sincerely
I liked very much the position right at the center of the city. moreover, this hotel dispay a restaurant facility good food and not expensive, and a cafè open till up 10 pm, where you could also eat something. The only slight problem was related to the fee of parking, a bit expensive related to the country and to the hotel price.
Location Noisy due to people passing outside of the hotel
For the price it ticked all the boxes staff were were helpful and competent and spoke good english
Jeg forventede et hotel med handicapegnede faciliteter. Det holdt ikke helt stik. Værelset var stort og badeværelset kunne lige gå. Dog var der badekar. Der er 2 trin ind på hotellet og det kan man vel ikke kalde handicapegnet. Personalet var meget hjælpsomt. Jeg vil mene at der skal gøres opmærksom på at der er 2 trin ind på hotellet, for det ville være umuligt for en el-kørestol at komme ind. Der kunne også opsættes armstøtter ved toilettet, det ville gøre det meget nemmere. Bedre badefaciliterer for handicappede. Jeg synes ikke man kan kalde hotellet for egnet til kørestolsbrugere. Det ligger også i den gamle bydel, som er meget kuperet og med brosten, det var en lidt hård ferie.
Fint restaureret hotel med meget central og hyggelig beliggenhed.
great little hotel - fantastic staff, modern clean rooms, excellent amenities such as free internet and breakfast. Also location was great. Close to town but in a nice quiet area.
convenient to activities, cleanliness, free internet
Nice, friendly and helpful. Situated nicely in the centrum, within a short walk to the square. Easy access to local and further attractions. Nothing.
The room was very big, with separate bed room and separate salon. The satellite tv was broken. The refrigerator did not work properly (outside very hot, inside not cold).
New and clean. Service was excellent. N/A
very nice! perfect position in the centre of the city
Værelset var fint, nyrenoveret, rent og med tilpas møblering. Der var stadig enkelte mangler som en færdiggørelse ville rette op på (f. eks. manglede der toiletpapirholder, knager til håndklæder ol. Jeg forventer at når renoveringen er tilendebragt er hotellet meget præsentabelt og fint. Der var en god "ånd" på hotellet.
Beliggenheden - standarden af værelset. Personalets venlighed
Støj fra andre gæster 3 nætter ud af 5, dete r for dårligt
Personalet var velvillige og hjalp, hvor de kunne. De kunne kommunikere på engelsk. Værelserne og beliggenhed var fine i forhold til prisen. Dejlig morgenmad.
good location, nice staff, comfortable bed
Location, price Eventhough I booked a (cheaper) room, I had to choose different (more expensive) one because it wasn't available. !? I think it's becomming common practice to get more from guest because I experienced it not only in this one hotel. Room was too small but I can recommend this hotel for young travelers with no special needs.
Very friendly staff. Comfortable and clean. TV and Internet were unreliable.
No window, air conditional out of order! No tv in standard rooms. should to be find during booking.
Personnel was very kind and very helpful. Ladies tried their best to help us during the stay. Rooms are very big and quite well equipped, although AC in one of the rooms was not working. Definetely it is not a four star hotel (it is kind of comfortable hostel rather). There are few well equipped rooms for let, situated in a small office / shopping centre. There are no staff in the building after 10 pm and till 8 am (I wonder how I would be able to leave the place early morning?) There are no parking space. And the worst thing - the price quoted on Booking.com web page was EUR 50 per night per room. But the real price was higher - 75 E.
Fast and uncomplicated check-in and check-out. Booked via the Hostel- homepage the night before - confirmation via email received, but on arrival my name wasn't in their booking-list. But we got another room immediately. Booked via the Hostel-homepage the night before (11:00 pm) - confirmation via email received, but booking didn't work.
The hostel does not exist, they gave their existing reservations to a nearby hotel. which was also dumpy. there was no communication about this, and I wandered around until I finally went to the hotel to ask for directions and they replied you are here. there wasnt even a sign on the street saying hostel