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1) Restaurant: Food was OK, but the service was very poor, for breakfast (lack of cups, spoons, coffee, napkins...), as well as for lunch (very very slow) - 2) No possibility to adjust heating in the room
Very quit location in the middle of old town Prague. Comfortable rooms with marble bathroom, the size is quiet ok if you are travelling by yourself for business as I did. Breakfast & breakfast room, this is not what you expect at a five star rated hotel.
Nice hotel, the manager Vitek Klima, is a very nice man, if you need help talk to him. the locaton of the hotel is very good you can walk to all the attractions.
Central locatinvey close to CharlesBridge& Cle Lack of fitness facilities
The rooms in 6th floor are marvelous and have unique view to the castle or the bridge. The staff was unexpectantly polite . The restaurant was high quality. The central heating in the rooms. Too much hot in the evenings .The pressure of the water in the bathroom. The breakfast should be better for 5 star hotel
We stayed in a suite 603 on the top floor. We had a balcony with the views of the castle and Senate & the gardens. If u can, ask for a room at least on the 4th floor as there is a big concrete wall in front of the hotel. the hotel is 5 mins walk from Karlov most & the castle. The girls at the the reception were very nice and helpful. We didn't have any breakfast in the hotel so can't really say if is it's good or bad. There is no tea/coffee making facilities in the room, every time you want a cup you've to call the reception and they bring it to the room. It is free of charge but still a bit inconvenient.
Very comfortable, very good breakfast, 5 min walk to Karlov Bridge. Wonderful view from the 5 floor! Parking 30 Euro!!! And not so comfortable.
nicely decorated rooms,very big shower,lcd tv
Convenience of location. Quiet area around hotel for a good night sleep yet not far from busy bars. Breakfast service could be alot better.
A beautiful hotel with great staff. Although it does not have all the amenities of a larger hotel, it is in a great location. It is close enough to everything but is still on a quiet street. It has a romantic feel to it. We were upgraded to a better room on arrival. We were enticed by the gothic room on the websites but the room they gave us was much larger and in a better location within the hotel. A great stay!
Location was great-close to all sights. Rooms were spacious.
Warm, welcoming, helpful staff; fascinating, sumptuous, luxurious and comfortable decor; quiet, safe location, convenient to the main bridge and city centre, but not on top of it.
The staff was very friendly, room was amazing - very clean and comfortable, great location.
It was a traditional hotel with good dining and wine options and well positioned for visiting the tourist sites in Prague no
Personal is very friendly, design is awesome, very nice Gothic suite No, everything is great
the room was beutiful
location - quiet - elegance - privacy - space. the entire experience was excellent and made all the difference in our stay in Prague.
Perfect location with excellent customer care. I love surprises and your hotel fulfilled mind and soul. Front desk Tasha was especially warm and helpful. Thank you so much. Perhaps you can offer coffee or tea packets in the room to enhance visitor's stay?
the decor was good, it was gold and the dining room was very comfortable. I think the term suite was an exageration, It was a normal room with a kitchenette which had no cups or mugs in !
The staff were incredibly hospitable and accommodating. We had a small problem with the room which was allocated to us and they immediately sorted the problem out for us, in a friendly and polite fashion. No, but as all the rooms don't have a bath, make sure you request a room with one, if that is what you want.
The design of the hotel and also the relax atmosphere made our stay very enjoyable. The staff was really friendly, helpful and welcoming. The SPA is really really nice. And the food for room service or the restaurant was delicious.
The service was absolutely fantastic. Well run hotel I would also like to say that I have stayed all over the world in many hotels, and this is definitely one of the best! Nothing!!!
It was great. The staff was very nice and gave a feeling to be very welcome. There was nothing I did not like. I am very often in good hotels but mostly the difference is the friendlyness of the staff. Friendly staff is the result of very good management.
The location is perfect for walking to the centre and hystorical sites and shopping locations. The comfort of the room,sitting area and bathroom not up to par.
Vores lejlighed var helt perfekt. Lå meget centralt.
fint hotel, dejlige værelser, ok morgenmad og hjælpsomt personale nej
Super beliggenhed, 5min til Karlsbroen. Stille kvarter. Parkering under hotellet Har aldrig sovet på så dårlige senge. De var stenhårde og fjedrene gav blå mærker!
Man skal være opmærksom på at der er en del støj fra gaden.
Rigtig god placering i centrum,men der var ikke styr på noget som helst. At der ikke var styr på noget. Vores booking var slettet da vi kom, så vi havde ikke noget værelse, vi fik dog et værelse efter en times venten. P -kælderen havde ikke plads til os, da der kun var 6 pladser.
Pænt hotel med de faciliteter man har brug for. Venligt personale og udmærket morgenmad.
Hotellet har en fremragende beliggenhed i for til at opleve byen. Fremragende morgenmad og god aftensmad. Værelserne på 1. sal lider lidt af støj fra vejen.
Dejligt hotel med god beliggenhed, personalet god til engelsk sprog. Super betjening fra personalet kunne godt bruge et træningsrum for at komme godt igang med dagen, eller til brug sidst på dagen.
Personalet var yderst servicemindede på en personlig og ægte måde. Værelset var hyggeligt og udsigten perfekt.
Fantastisk beliggenhed i et hyggeligt og malerisk kvarter. Man er i gåafstand til det meste. Vi kunne se Karlsbroen og floden fra vores vindue. Venligt personale. Nej
God fredelig beliggenhed, meget tæt på de vigtigtste seværdigheder. smuk udsigt og meget smukke værelser.
Hotellets centrale beliggenhed, er helt perfekt jeg mener i, booking.com fejlinformerer omkring værelserne
Meget central beliggenhed, fine rene værelser, dejlig morgenbuffet, venligt personale. Der var ikke udsigt til floden som lovet.
Great location, great staff, great hotel, great experience!
The friendly staff and it's location at Charles Bridge. The cleanliness of hotel was good. Champagne in my room for my birthday was a nice touch.
Convenient yet quiet location, just next to Charles bridge, and 50m to tram station. Nice building and rooms, excellent serivces n.a.
location, design hotel, restaurant No
staff very helpful, location perfect, room (upgraded to suit) excellent though room was cleaned regularly, bad sheehts were only changed after 4 days.
Large, comfortable, clean rooms and excellent service: hotel staff polite and accommodating. Location couldn't be better - right next to Charles Bridge. I shall use this hotel again next time I visit Prague!