Location was convenient, staff was accommodating Older, a little beat up, not secure at all, parking was terrible, not great value for the money
Staff was friendly A/C did not work and carpets were dirty
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Easy to book last minute. Needs maintenance. Very simple hotel
Intercoastal view with a big tree blocking from seing anything
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
setting no breakfast before 7 am
Pool; marina and waterway views; ability to extend checkout no problem. Difficulty with electronic door lock. Only on checkout was problem disclosed as a battery problem. I'll remember this next stay, should it happen again. Housekeeping supervisor contacted security right away to have battery changed.
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Friendly staff,clean,close to beach. Nothing negative
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
Great view, location - nice rooms. Bed was way too comfortable!
The personal are professional and very polite.
Vera¡y good location The service specially for the breakfast was very poor
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
Clean, friendly staff Restaurant was very expensive
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
The pool area was very nice and great location on the water close to the beach I reserved a room with a king size bed. When I arrived I was told there was none available and was given a room with two queen size beds. They seemed smaller than queen and were definitely cheap mattresses. Very uncomfortable. Also the wallpaper was peeling off the walls and there was mold on the walls. Definitely not a 4 star!
My boyfriend and I flew in from out of town and stayed here this past week for 3 days. Everything was amazing; the front desk was very professional and polite. Room service was great and accommodating. I loved the spa pool and pool side bar. The view of the marina from our room was breath taking. We will definitely be staying here again when we fly in for Christmas.
This hotel is showing its years and definately needs an overhaul. I'd say skip it.
Hotel did not look the same as pictures displayed online. The room smelling like old cigarette smell it wasn't a balcony either
The staff and food quality were excellent. The hotel grounds and facilities spacious and easy. Special kudos to the bar wait staff and bartender... friendly, accommodating, and excellent. Noise from the parking lot activity, the outside hallway and from the airport kept me awake all night.
Parking was $25
A beautiful place and always feels like you are on a luxury vacation. The lobby bar is one of the best hotel bars ever. I am concerned my credit card will be used under someone else's name as my bill I received was incorrect at the end of my stay and had the incorrect t address on the statement... Every time I've been to the hotel the check in is a huge issue and great area of concern... Honestly, limits my likeliness to return due to headache of rooms are never ready (I checked in last time the room wasn't ready until after 6p and this time I checked in at 4p and had to choose a room on a lower floor due to room on the original was not ready).
Pool lounge and pool staff were very friendly and accommodating as was the bellmen. Lots of things tho do for kids. Breakfast menu at Mariners was very overpriced and of little value including drinks. Women's poolside restroom didn't have functioning locks on stalls.
Comfort, atmosphere. Staff was friendly, helpful. Outdoor walking from place to place (i.e. room to room, room to pool) Food was not good and not enough a variety. Needs coffee. Laundry facilities not in the building. Wine was way overpriced.
The staff was awesome, Everyone was very friendly and willing to make our stay memorable. Our balcony was so relaxing after a long flight, we enjoyed looking out at the beautiful garden area.
Everyone was very nice and knowledgeable I liked everything
Our room was spacious and the view was gorgeous! The balcony off our room and on the back of the resort was great. We really enjoyed eating and having a few drinks out there. The resort's beach was very nice and the guys that worked the beach stand were very attentive. All of the staff were very friendly as well. We had a great time! The bar closes at 11:30pm, which seemed kind of earlier. We were there at close Saturday night and there was at least 30 people in there still wanting to stay at close.
Beautiful ,quaint ,romantic hotel on the beach. Nostalgic luxury. Our new go to vacation Resort! Bathroom could use some attention to the grout. Little mold here and there. Overall still an excellent place to stay.
I absolutely loves this place. Great location, friendly staff, amazing food. And the beds were xtremely comfortable. Parking was a bit expensive. $30/night
I'm surprised there wasn't a pay-toilet! Extra for everything.
The rooms are a bit dates but beautiful, and the location, staff and amenities more than make up for it! Nothing
Located on beach near Birch Park. Kayaks, paddle boards, lounge chairs, umbrellas, towels, etc available on beach for guests. Valets, check in folks, & staff in general excellent. Rooms nice with good layout and generally quiet. Maid service okay- did not clean our room one day, even tho gone during mid day for about 3.5 hours- not really a biggie as rooms well supplied except for coffee. Saw young, middle aged, older, and family's with small children- EVERYBODY looked like having a good time. Two things- one morning fire alarm system tested for about an hour. Very loud speaker- wonder why cannot check b/t check in/checkout vs mid morning. Maybe fire dept controls and hotel does not have a choice. Other thing is somewhat trivial- hotel has very limited TV channels; missed The Walking Dead:( But wife could watch Oscars on other TV. Having 2 TVs a plus, even tho channel access limited.
Location; felt safe as a lone traveler. Friendly staff. Excellent housekeeping staff. No in room coffee maker.
Bathrooms were good and room standards were very acceptable Restaurant seemed a bit Galban hearted and lacked sole - being picky but bar AC was way too cold
Room was well done inside. Good proximity to grocery store. Outside bar was very popular Location wasn't close to any sights/attractions. Wasn't clear how to access beach. Looked more like a motel outside.
Good location. Clear that this hotel from the 1960s or 1970s recently underwent an update which was nicely done. Nicely renovated room, needed a new shower head though. No idea why that wasn't replace when room was updated.
No beach access
Great location. Nice room. I am happy for big refrigerator. Thsnk you, I had good one night. I miss breakfast there.
I loved the modern up to date look of the rooms and they were clean. The pool was open and clean as well.Staff was super nice I didnt like how it shows on the map before booking that its right on the ocean but its actually not. You have to walk about a mile to get to the public access for the beach or drive and pay to park.
Not enough parking.
My husband and I booked the honeymoon suite for one night. The room was very clean and the jacuzzi was great! The bed was very comfy. I loved that the premises has multiple pools. The staff was super friendly and accommodating. We had a very enjoyable time here! South Florida water can be a bit weird in a jacuzzi situation, not the hotels fault though!
The room and the pool 24hrs was great The person in the front desk during the morning shift. Poor manners, horrible service, rude and not friendly.
We had a jaccuzzi in our honeymoon suite. The room was clean and smelled fresh. The staff was very friendly and we could use all of the 4 pool areas.
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
Location and suite we stayed in The valet parking - over priced and under delivered
Walking into the resort really felt like home. The staff was friendly and very accomodating and it felt so fancy! I really enjoyed my stay and I always stay at the Hilton when I travel, never disappoints! We had a jetted tub in the room and a view of the beach, the swimming pool overlooked the ocean which was walking distance from the hotel! Our whole experience with the resort was everything we dreamed of. Will definitely return our next trip to Fort Lauderdale!
Beach front and accessible to anything, nice ocean view from the room, clean hotel and it has everything we need. Front desk is horrible specially the person who checked us in. She told me that I will get a text or a phone call when the room is ready but unfortunately no one calls me back not text. I have to call and find out myself to see if our room was ready. Other than that everything was perfect.
Great service, staff, food. Great location. Hidden fees. Mandatory "resort fee" should be part of up front cost, not an "indicental" learn-about-it-upon-checkout fee. Wifi painfully slow.
Nice pool area, access to beach; good restaurant/bar; close to lots of activities in Ft. Lauderdale
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
access to ocean construction
I had to wait until 6pm to check in
Lovely hotel, large room although suite was booked. Balcony door did not lock
It was a beautiful hotel with very friendly staff. We were able to checkin early and the junior suite with the balcony views was wonderful. That the ATM charged US$3.50 to take cash out.
Nothing Fire alarm running all night at room. Dirty room. STAY AWAY
Stay away from this place Old dirty place. Stay away. Train running 24/7
It was a decent room for the price. Staff was rude. I had a man come and try to tell me to go back inside my hotel room. Kinda dirty
Bed was comfortable. No refrigerator. Room was below average. Wifi did not connect properly. Hotel was not in a good neighborhood.
Stay away fire Alarm all night Carful next to rain and fire alarm all night
How close it was to where I was traveling On the reservation I put 4 guests.. tell me why in the room they only gave me 2 towels and linen for 2 guests.. when I notified front desk they took nearly an hour and a half to deliver the new items requested.
Nothing. I got my refund. The staff understood why. We left after getting to the room. Mold on the walls. Hand smeared something on another wall. Pics look nothing like the place. I'm pretty sure half of the hotel is a homeless shelter. Had a man follow us to our room and made us feel very uncomfortable. The staff was nice and seemed to understand the kind of customers who stay/live there.
Front desk staff were super friendly and informative. The shower was hot and powerful. Only about 5 miles from beach and fishing pier. Well...... We walked in and the headboard had fallen off the wall it was mounted to previously. They made no attempt to try to even straighten the headboard before putting us in the room. Also the room was filthy. The toilet had pee in it from the previous rental. The room had a broken lamp. Oh and did I mention that my 7 year old found a half burned marijuana joint on the counter from the previous renter. "What is this on the counter daddy?". I don't think the room was cleaned between the previous renter and us. Good luck if you choose this motel. Hopefully you have better luck than we did. It is a 2 star at best but really a 1 star motel. No way it's even close to the 3 stars advertised.
Staff was arguing in front of us throwing pens into each other While I was waiting to check in
I enjoyed my stay here. I would reccomend staying poolside view because there are train tracks very close and can be very loud. For all the bad reviews out there I believe that was long ago and they are working hard to revive their image. The mattresses were brand new, the staff was friendly and if you're looking for something cheaper and looking to drive to the beach.. the beach is only 10-15 min away depending on the beach you want to go to. I highly reccomend this for young adults, families not looking to spend way too much.. and it's great if you're not looking to be in the hotel too much. Breakfast is not included but that makes sense for the price you're paying. There is a resteraunt inside the hotel that we did not visit, but it looked nice. Not bad at all and highly reccomend!
Directions were correct. Hotel is being remolded, bugs everywhere, no fridge in room, creepy people all around, security not at all, smelled horrible, paid online, still was charged at the hotel, elevators didn't work.
One of the staff members, Andrew, were great. The restaurant in the hotel was amazing. Housekeeping was lazy and didn't clean, even after asking multiple times. Majority of staff were inattentive, WiFi was always out, the rooms had weird smell, and the elevator remained out of order my entire stay. No breakfast also.
No housekeeping No available chairs, etc for the beach
Great location right on the beach. Large, comfortable rooms. The staff allowed me to check in a few hours early since they had a clean room ready. Nightly turn down service with chocolates on my pillow were a nice touch. Front desk staff was average. At best. At a hotel of this caliber I expected a lot more courtesy and friendliness. Broken shower. No available chairs at the pool TWO days in a row. No bellhop to carry my luggage. And no apologies when I told them about my underwhelming experience.
Nice large room and decor Hotel Pool and Lobby are very nice Restaurants are fun Missing remote, room service book, etc. upon arrival and took about 45 min to bring it up. Food prices on room service menu. View of construction site with blocked view of ocean on "oceanview room"
I loved everything. Especially the staff. Marisa or Marisha ( not sure how to pronounce it) was extremely helpful. We will be coming back just because the way we were treated by the people there.
Great location. Comfortable bed and room. Dated and worn out furniture and kitchen cabinets.
I loved that we got upgraded to a very large suite. It was a beautiful "apartment". Great hugh balcony. Nice finishes. I didn't like that there was nothing to cook with (despite the full kitchen). The kitchen was vey very dirty and I had to spend time cleaning it. Not what I want to do I vacation.
The service, food and staff were amazing Can't think of anything
Location was nice. Housekeeping and the valet were polite. Hotel construction was everywhere including the expensive beach front view I payed for. I was treated disrespectfully by the day manager. He lied to kayak about approval for an early checkout refund. We left anyways. The chair in our room was held together with gorilla glue, the a/c and fridge worked intermittently. Overall all of the inconveniences made it for a difficult first trip with our new baby. The hotel refers to itself as luxurious, but customer service and repairs to the inside of the rooms are greatly needed.
I have stayed at the Atlantic twice and there is literally nothing one could not like about this hotel. That my trip was not longer :)
well appointed rooms
I know this might sound wired but the shower, hotel showers are usually bad but this one was great! Lots of pressure and never ran out of hot water. The king bed was very lumpy and uncomfortable.
friendly efficient staff and service. we were upgraded to larger room, which felt like an apartment. The hotel appeared to be located on the beach, but there was a busy road between the beach and hotel.
Location was close to port Everglades for our cruise. They also set up transportation after the cruise back to the airport. Everything went perfect. I would stay again if cruising out of Fort Lauderdale. Out dated
Airport and cruise service was very good. Beds were comfortable. The Food offerings were good ! All in all a good stay ! Needs some renovation but it checked off most of our Needs boxes !
Free shuttle service to and from ft lauderdale airport . Cheap shuttle to Miami port . Shuttle service to port of Miami was $15.90 pp. in case you're flying on one of the airlines that only fly to ft lauderdale airport. Great value overall . No convenience stores, banks etc. within walking distance .
pool area was lovely, food ordered from restaurant was the best I've had in a long time, excellent service from the Australian lady at the Tiki Bar- thank you for your friendliness and kindness.
They had a shuttle to pick you up from the airport and they had a bus that would take you to your cruise port which was amazing. Made our trip much better and easier. It was also nice and quiet.
The rooms were clean, The staff was helpful, The Breakfast was okay, I did not have to wait long for the Airport pick up. The elevator could have been a little cleaner, you accessed it from the courtyard so i guess a lot of sand and grit is carried in directly from the outside,
Nice Tiki Bar by the pool. Friendly bartender. Hotel needs some TLC
The room was clean It was far from everything, staff came off a bit rude
From the time we called for driver to pick us up to the time we checked out. Everything was done professional with the staff. The breakfast, housekeeping and front desk.
so disappointed for the cost. Poor arrangements from the airport-had to keep calling back to Ramada " in 15 min.-in another 15 min" for the motel computers to load so clerk could verify we were registered guests before they would send the shuttle. Rooms were very poor repair with chipping paint and wide gaps around door-air conditioner was LOUD and very dated.
The only reason I gave it a two star is because of the transportation they provided to and from the airport and to the port. Most of the staff is very unfriendly. I was late for the free breakfast so I had to pay, that's not the problem. The problem was the female waitress was rude very unfriendly and unwilling to want to take our order. Once we got ready to pay our total was $14.65 off by a few cents. We gave her a 20, but only came back with $4.00. I complained she went back into the kitchen and brought me another $1.25. Still short..it's disappointing to think that management is proud of running this kind of establishment. Ramada left a very bad taste in my mouth.
The man at the front desk was very nice and did not to get ruffled when we didn't have the credit card we used to book the room. The hotel was a little tired, but it was clean.
Everything about this place was very nice. Beds comfortable clean and spacious room and friendly staff. Nothing
Nice pool area on a lagoon even if there is no beach. But not necessarily a kid pool. No slide but nice lounge areas. Love that parking is so convenient and no extra cost! Friendly staff with prompt response. Good location off I-95 even though it is in a business-like park area. Large and comfortable rooms. Can't say I have anything negative.
Good wifi Great place near 95. The wifi is good and the staff was friendly. The king size bed was comfortable. The restaurant was nice but not crowded. The business center needs an upgrade. Overall it was very good!
Location was great. Maria at the lobby bar was fantastic. The rooms and hallways smelled musky and smokey. Asked for a champagne bucket and flutes and they never arrived. Toiletries were not replaced everyday. Called to request a late check out and I was given a very scripted speech and followed by a hang-up. Went to the pool around 5pm and there were not towels available. Pool bar/ restaurant was nowhere to be seen, even though there were menus laying around.
It was clean and friendly staff It was clean and staff was friendly
One of the easiest check-ins I have ever had.. Friendly staff and beautiful room. There was hardly any I disliked regarding my stay... Maybe more premium cable TV channels?
Very clean great valuee
It was just lovely
The hotel was very nice. Very attractive. The staff was extremely rude.
Typically we love Westin hotels. This hotel should not be allowed to carry that name. The first issue was that the hotel was dirty. Not just our room but all of it. Elevators were slow and old. Lobey was not clean. The pool was nice but the health club was dirty. The hot tub was broken. The restarunt was way over priced for quality of food. We were very disappointed.
Bed wasn't confutable. Ac wasnt good.
The staff was very friendly and helpful. The hotel was clean and we really enjoyed the pool.
Great ocean view good location Resort hits you with lots of fees
The location was great, was never loud in the area. Beach is right out the front door. Great food within .5 mile walk. walk down to Las Olas for food and fun. For a young couple, we still paid about 2x as much as our kayak rental. It is $40 a day to park your car, and it's only valet, it's unlimited use of your car, but then you add tips. There is a resort fee not included, which is not too expensive. And we did choose to pay $25 extra a night for a view, which was worth it. Pool food is not great, and service is slow-- but go down to Las Olas for food and fun.
The people who work there are super friendly and helpful. Excellent!
Storm met us at the taxi and escorted in and to our room His smile and warm demeanor set the tone for our short stay. He was excellent
We were greeted as we got out of the car and as soon as you walk into the hotel there was fresh fruit infused water and Olympic cookies. Room was clean and big enough for our group. The pool staff was SUPERB! Our waiter, Emanuel, always made sure we were taken care of and Judy made sure we always had the best seats by the pool. The gym was well equipped and even offered cold towels and fruit. Plus there was a great view of the ocean. My group will stay here every time we are in the area! $30 a day resort fee.
Good location. Great views on beach side. I don't like being quoted a price on kayak.com paying that price and then having to pay a resort fee when I get there....especially when I don't know what my $60 resort fee got me. There were towels at the pool. Was that it? Went across the street to the beach, we swam and layed on lounge chairs under an umbrella...then a hotel staffer sats we either need to pay... $20/umbrella or $6/chair....why did I pay $60 in resort fees and I can't use a chair? No airport shuttle and outright dishonesty on pricing. I may stay there again, but I'm never paying a resort fee with no benefits again.
Excellent location right on the beach, awesome customer service & extremely friendly and helpful staff. I will definitely be coming back again both for business and with my family for leisure time! Nothing.
Location was convenient. Starbucks on site, which was great. There was no communication between staff. One person told you it was okay to do something and another person said it wasn't okay. They also charge you "service" charges and don't mention that means tip so you pay tip twice unless you ask.
We stayed in the hotel for our anniversary and the staff was phenomenal! They took the time to draft a hand written card and special fruit/nuts/wine for our special weekend. Thank you so much to Brenda and the rest of the Westin colleagues!!
Pool, easy access to beach, towel and toy rental, away from restaurant/bar strip, walking distance to cvs for essentials and alcohol, easy access to Sun Trolley and bus to get to stores, museum, downtown. Expensive, resort fee, in-house restaurants served bad food and were very expensive, no close by family friendly cheaper food options, expensive beach chair and umbrella rentals, far from grocery store and other shopping
they upgraded my room! They are nice loved them
Judy was fantastic. Cost of drinks.
Personalet var venlige og hjælpsomme, og havde en god beliggenhed i forhold til lufthavnen. Stedet virker gammelt og trænger til at blive malet og få fjernet de ulækre tæpper på værelser og gangarealer. Morgenmad er med i prisen, men der bliver stadig opkrævet skat/salestax af den oprindelige pris... Så husk penge ved morgenbordet.
Pol area and beach View of ocean Starbucks Restaurant sea level Poor help. Dirty. Bad menu
Beautiful location. Staff were friendly and always willing to go out of there way. Clean and comfortable rooms. Loved pool restaurant. Access to the beach was perfect. You can see hotel is showing some age. Hard to listen to people talk about how they paid half your price to be there. Should be more consistent with price.
Immediately pulling up you know this is going to be a beautiful place to stay! Staff was very nice and knowledgeable. Rooms were great and best of all we were right on the beach! Having Starbucks in the hotel was awesome! I would definitely go back!
Private beach Pool lounging area Private amenities in spa: pool, sauna, steam Restaurants on-site Gym Poolside restrooms a bit messy during peak family time - Memorial Day Slow (phone) response sometimes
Balcony. Was able to check in at 9 am Ordered 95 dollar room service. Filet and wings. Filet extra burnt. Wings dry and trash. Complained. Got no credit. Needed fridge to store insulin called and received 4 hours later. Asked for towels at night waited 2 hours to shower. Worst
Your employees were very helpful and kind. a little expensive,however competitive.
Beautiful hotel, great rooms, excellent in house restaurant, cool bar and lounge, wonderful staff No
the hotel is clean, good location & nice pools the ocean front pool was to cold they charge $34 a night to park they tried to charge me $25 just to take the goodie box & alcohol out of my room - insane
Under Construction, if a property is under construction it should be noted when booking. All of the hotel services were under par because of it
Very friendly attentive staff No help offered with luggage or to find room or to work gadgets in room. AC set to 55 F on arrival -ridiculous waste of energy. Dirty spashes on wall took 3 days to remove. Room service took 70 minutes to deliver. woken at 2am on first night by alarm radio. Woken at 6-30 am on last night by wake up call to wrong room. Not enough elevators, long waits and crowded elevators. Little things, but at that high price it should be perfect.Not worth the extra for a south view. You still could not get sun on the balcony in March. View not much different to north view, but a big difference in price.
You can dress a hotel up as much as you like but at the end of the day it's the little things that matter. No amount of cool design and edgy décor can cover up shoddy (and rude!) service, uncomfortable beds, loud and difficult to control air conditioning, or disappointing food and drink. The check in staff was rude, the cocktail waitress was rude and slow, the food at breakfast was cold, my room was hot and cold, and the bed had been made by someone who doesn't believe in tucking in a fitted sheet to eliminate wrinkles. Even at half the price it was a rip off.
Not the best or easiest to get around
Location No free wifi
Design to the top. "W" stands for "Weird". The lobby is the "Living Room", the health club "Sweat", the pool is "Wet" and so on. Great glass shower in the middle of the room => do not share your room with someone you're not intimate with. Jelly fish tank in the restaurant with LED lights. Fur alligator on the bed with remote control in its mouth etc... I arrived on Saturday evening when the music in the "living room" (sic) was so loud, that I had to scream at the lady behind the reception to get heard. Also, the air condition was way too cold, up to a point where I got so cold in the bar, that I wouldn't have a drink.
Loved the glass shower and beach front view from the balcony. Long check in wait time.
The staff was friendly and verv accommodating. There was some confusion with the check in and check out times. The bathroom in the room lacks privacy.
Good size room and really good restaurant/bar Very firm bed
I checked in on Christmas Day of 2016!!! Staff overcharged my checking and ruined our Christmas Day. Booked through Kayak and prepaid. Checked in at the hotel and account was charged AGAIN. Horrible experience. The manager did give us 10,000 bonus points for the stay--try booking a hotel stay with IHG points. That will not even you get you one night a Holiday Inn. I would recommend paying in CASH!
The room was fantastic!!! So comfortable and clean and welcoming! I didn't want to leave!! And I will be back! :)
Value for the money The fact they don't offer a continental breakfast.
I would say everything was excellent front desk service ,,staff, room cleanliness enough towels excellent house keeping, great restaurant on same building which it was awesome Ugh the parking it was 10 dollars which is not that bad But it's in the same building and parking spots are super tight and not enough due to car rental company has a whole floor
We loved the pool and deck area. So nice and relaxing. The free airport/cruise shuttle was awesome and timely. The only negative was that our TV didn't work. They sent a repair man but he couldn't repair it.
Quiet, relaxing, close to shopping and restaurants. Could use more staff.
Wound up staying here during peak season on a business trip. Would be a great choice for family/spouse getaway and the staff were absolutely excellent. Excellent accomdation for the money and would go back.
The staff is just awful and ruins my stay each time i stay.
Location Some staff was extremely rude , room cleanliness was terrible, not well kept building, had to fight for towels, patio door would not close, cockroaches in the room. Very noisy HORRIBLE experience!!!
I reserved three rooms three weeks in advance. I was charged the full amount 4 days in advance. When we arrived (less than an hour after the earliest check-in time) we were given rooms that were nothing like was promised. The furniture was damaged, the bathrooms were mildewed, the beds were rock hard with uncomfortable springs poking and we were missing basic items like soap, phone, iron, iron board, towels, etc. I was told we had no option to move to different rooms because they had given all the better rooms away and opened the rooms we were in from being renovated only five hours before we arrived so that we would have rooms. I will NEVER give my money to this place again.
Nothing positive From check-in to departure, rude unhelpful staff, noisy, old rooms, lights don't work, long waits. To be avoided
It's was horrible! I had to switch my room because of roaches in my first room. I had to request towels almost everyday, the rooms carpet was filthy, The bathroom floor looked like it was never mopped. The sheets weren't fitted and continually slipped off the mattress while I slept. Window view
I changed my reservation to Days Inn North FLL (which was great with airport shuttle). I changed because there was many horrible disgusting reviews I never read, and they charged me 1 day. not applicable
They didn't charge me to cancel my room once I saw it The pictures online were taken 20 years ago and the place is so gross I didn't want to touch anything
The price. The room looked like it needed complete remodeling. It was dirty. No towels and no blanket.
My bed had no fitted sheet, mattress pad, or comforter. They had just a standard sheet covering the mattress. Every time you move the sheet goes with you. The mattress becomes a exposed and you wind up touching the mattress (disgusting). Hair on pillows that did not belong to me! No chair to sit on at the desk. The couch chair thing in the room was covered in stains, so I wasn't thinking about sitting on it. No ice machine on either of the floors. The only ice machine is at the furthest part of the property. The ice machine barely works. No fridge in the room for extended stays.
We waited at the counter for over an hour to get our rooms. The hotel room they gave was dirty and the beds weren't made. Also there were no towels or other toiletries in the bathroom and they had a hard time to get us some towels. One of the rooms floor was all moldy and parts of it was missing.
One of the rooms the a/c didnot work. 326
Nothing I had to ask for towels everyday and finally got them on my last day staying there which was four days, yea I went four days without towels sounds petty but it's very annoying when you have nothing to dry off with out the shower. Also during my stay I hear other guest complaining about towels and other issues. This hotel needs a lot of work