Marrakech Hoteller

Poor everything

Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure

Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .

The gommage at the spa was ok ! Very disapointed.. poor food and service/pool was ok not a 5 star hotel

The hotel was very quiet, calm and relaxing. The kids particularly enjoyed playing in the pool and on the pool table. It lacks other activities for children or a play area. Not enough activities for the children. Room service too expensive. Shuttle service to the city needs to be improved. They advertised free airport transfer but was not picked until 2 hours after we came out of the airport. I had to make several phonecalls and then the minibus had no air con and it broke down on the way to the hotel. Staff also overcharged us on the last day. Staff need to inform people about the other facilities at the hotel.

Faciliteterne udendørs. Hotellet ligger i øvrigt godt i forhold til at opleve resten af byen med udgangspunkt i en fredelig oase. At pengeskabene ikke virker. At personalet i receptionen ikke var særligt hjælpsomme- og at der blev malet/bygget om over det hele.

The accomodation was excellent. The pool was fantastic in size and cleanliness. A bit far from centre of Town. More staff should be available at reception.

The concierge Sherif is the best I have come across in any hotel anywhere in the world. He goes out of his way to satisfy every request. Very good spa and gym. large rooms. Nice large pool. Only 1 chair on balcony (had to request second). No internet offered in room although a connection is there. The food menu is not what I would expect in a 5 star hotel. I did not appreciate being charged for in room coffee. The size of the hotel is such a long way from reception to room especially when the key card malfunctions. The Hotel Taxi used for transfer from airport was antique and the door flew open, window winder fell off during the journey (Friendly driver though). Hotel rather remote from Madina. Requested nuts on 2 occasions with bar drinks but never arrived. Probably due to language (lack of my French). Room could have flowers, welcome fruit and bath robes normal in a 5 star.

Fin kvalitet (service, komfort) til prisen. Og godt roligt udgangspunkt for Marrekesh' utallige gode tilbud

Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.

I was not feeling comfy anyways so i can't recall a simple think i liked about it. The hotel doesn't match the 4 stars. Rooms dusty and not clean. Furniture old and npt highly maintained

Didn't like anyhing about this hotel/ this place shouldn't be called hotel,it's apartment residential. The room was dusty, furniture was old, stand up shower was awfully small, showerhead was pooring toward the wall. Towels were rough like pool towels, shouldn't advertise 4 stars, this hotel/ apartment resistance shoukd be 2 stars. The pool was too crowded, expect to pay city tax for each person staying. The elevator jorks you feel like you going to grt stuck in it.

The tranquility of the hotel, swimming pool and central location The attitude of the staff and lack of organisation/speed of serving customers

We could relax in a patio. The staff had hospitality.