The best part was the second night we stayed in an upgraded room that had heat and a fireplace. The first night was the most horrible stay we have ever had in a hotel. We checked in to the room and within 5 minutes the power went out. We infromed the staff and the assured the power was out in the town. After an hour the power came back on but we were without heat. The hotel staff assured us that maintinace was working on the heating issue but nothing was done. The hotel staff never offered us an option for another room and we might as well have slept in our vehicle. We spent the night freezing in our room and we called down to the front desk staff again the next day. They offered us an upgraded suite to compinsate. When checking out of the hotel I had asked for some sort of discount the manager took $20 off of the bill but I was rather offended that they did not offer to cover our stay or offer a free stay.
Kids loved the pool facilities. We had 2 adults and 2 young children in one room. Rooms were small and cramped, but fine for sleeping. Well overdue for an update/renovation and not ANOTHER coat of paint over the old!
The beds were among the most comfortable I have ever slept in, even including my own at home. The breakfast buffet, with the vouchers for guests costing $12, was very good, and compared well in quality and price to the breakfasts offered by other restaurants in town. The dinner was also well done. Though a bus group had pulled in just before we walked in, we experienced no delay in service once we were seated. The Alberta beef Prime Rib was very good, and the cheesecake dessert among the better I have had. For the cost, tThe room was tight in size, and there was no chair other than the desk chair, which couldn't be used without blocking the walking space between the bed farthest from the door, and the door itself, and the bathroom. Also, as Americans, I suppose we expect there to be air-conditioning available. As we learned, both at this hotel, another in Banff and at our relative's home in Calgary, we learned that, because the days that the temperature gets really hot are few in that part of Canada, AC is not a priority. People should be told at check-in about the AC situation. There is one small sign above the thermostat, which should be larger, explaining about the AC, but it's easy to miss. Also, our room had a problem with air circulation, as well as a noisy fan, which made it difficult to sleep.
The kitchenette was very convenient and had everything we needed. The hot tub had too much chlorine which made it hard to breathe and wrecked our bathing suits.
Comfortable, clean room, conveniently located, good value. Breakfast selection on the cold buffet was limited, eg no healthy cereals. Waitress did not understand English.
We were given an upgrade which was a nice surprise and the room was beautifully done. It was clean and the hotel had a great location with its proximity to town. There was very limited parking and that was unsettling. The hotel seemed to be cramped for space, but it was very nice.
It was an okay place to stay Could have been cleaner and newer renovated
Cleanliness and comfort of room Shower did work very well - ran in the tub - annoying
There was a smell in the room. My sister and I tried to go into the hot tub outside and there was a party going on with drinking, broken glass and loudness. We were also facing the back of the Inn.
The room has AC. This is important in summer since it can get pretty hot in Jasper. The bed is comfy and clean. The location is kind of far from the town center. It is pricey for an inn level room.
The pool was larger than at many places in this price range. The hours were OK but an earlier opening than 9am would have been good esp. on my last day. The bathroom was huge and would have accommodated a wheel chair. A recycle bin was a welcome sign. The tile floor around the pool and in the dressing room was very slippery. Believe the 4pm check-in. They do not have enough cleaners or they do not work enough hours. Also I asked for no service for my 3 night stay but when the "do not disturb" sign was taken from my door, the room was serviced. The AC had made the room quite cold at check-in. I turned it off and then only turned it on briefly one evening.
The rooms were very nice and clean, and the location was excellent. There wasn't a complimentary breakfast.
Good price, comfortable bed, fridge in room, great deck for guests to sit have a drink and enjoy sights. Upgraded broadband for wifi needed badly, unable to use wifi in evening when everyone was at hotel.
Staff was really friendly and rooms were clean. The bathroom door did not stay closed. The TV didn't seem to work at all. The room's walls seemed very thin, I could hear the neighbours flushing and taking a shower.
Checked in late but staff was quick and courteous and got the check in completed quickly. We got two rooms with queen beds. Good for the one night we stayed. Expected a hotel but was a crampy motel space.
spacious standard room room inside the pool area was very hot, aircondition not working properly, had a hard time sleeping at night
Great indoor swimming pool; location was good, staff friendly. We booked a king size bedroom and were pleasantly surprised when we entered the room to find a full kitchen, dining area, sitting area and of course the king size bedroom. The air conditioner was a portable unit and was noisy. Window opened so we had fresh air and no need to run the air conditioner. The heating units were on the roof just outside our room and were very loud when they kicked in during the night. Breakfast was good, but expensive.
A good base to explore the nearby attractions of Jasper NP.Motel clean and comfortable.
The friendly staff make a difference, and though a short walk to the shops, it means the hotel is in a quiet area.
bed and bedding was some of the best I've slept in. bathroom was dated with cracked tiles around tub enclosure, toilet was very low
Nothing about the lodge appealed to my wife and I. The hotel was the most expensive and worst of all the hotels we stayed in during our Canadian vacation.There was no seating in the room so to watch the TV one had to sit on the bed. The room was also cramped.
Great value! Updated rooms, good location. Front desk staff were a little cold, but no issues.
Everything was new and clean. The beds and pillows were really comfortable. We really liked all of the Canadian artwork on the walls.
Overall, stay was good. Stayed in a double room, their smallest room. Room and bathroom were a bit cramped, but everything was clean and beds were comfortable. Location is great. Walking distance to places to eat and the Bear Paw Bakery. A bit expensive for the size of the room, but price is comparable with similar quality hotels in the city of Jasper.
Only double sized beds I know we got the cheaper room but suriously! Best hotel in jasper shouldn't have doubles !!!!
Location and price, friendly desk staff, nicely updated nothing
The room was great. Restaurant good The pool area echoed very loudly
Overall, the stay was great! Beds very comfortable. Room was clean and modern! Great location! Noise policy wasn't enforced!
The Whistler Inn was very nice and convenient, but way overpriced for what it is. Try the Athabasca Hotel only 1 block away for about 40% less. The price was too high for what it was.
Very convenience to pick up and drop off . This is my second time here and next time I will choose Whistler Inn again. Some pillows are not in proper use anymore (double queen bedroom)
The location was very good (though it did take us some time to find the actual entrance)- both for driving to the local attractions at the national park and both to shops and restaurants. The room was spacious and clean. Comfortable and big beds. Upon arrival we discovered that the hotel doesn't have enough parking places for all guests (so we had to carry our luggage from a far away parking space we did find). Also, it was very noisy during the late night hours, as some of the hotel gusts where sitting at the hot tub offered to the gusts on the rooftop right across our room (however, it should be noted we didn't complain at the front desk). Poor water pressure in the shower (although, again- we didn't bother to notify the front desk)
The peaple who work there is wonderful and friendly.We have a good time there. We spent one more extre day. Thank you. No
The room is very comfortable and location just in front of rail station is excellent. They do not provide breakfast and fare is expensive compare others.
I absolutely loved this place. The staff is so friendly and very informative at check in. It is in the best location. I 100% recommend this place to ANYONE.
Amenities were great. Bed was comfy. Rooms are very small, the small tv on the wall just had a cable box balanced on top. There was only about ten parking spots for the entire hotel so if they were full your out of luck. I found it very expensive for what it was
great service (knowledge of area), friendly but not sappy
Lots of amenities in the room. The restaurant was good. The beds were not comfortable and you could definitely hear children running around the halls
Easy access from parking to the room. The rooms are very outdated. With no.option for air or a portable fan, I had To open a window to get air. I could barely sleep it was so cold, but then I would be hot and the air would be stuffy. Didn't feel comfortable at all.
Location Small hot rooms no a/c
It was a spectacular view the trails were great and our dog loved it!! They were renovating the restaurant
The views are tremendous and the resort is set up such that you needn't leave if you don't want to! And off-season the rates are quite reasonable. Being in the middle of the forest, the internet service was a bit spotty, but otherwise no complaints!
The staff and scenery was excellent. The facilities are a little dated. However, they are in the process of renovations. The road in to the lake is awful.
The location is fantastic. Most amazing views I've ever seen at a resort. Staff friendly and helpful. Renting a canoe and paddling around the lake was fun and romantic. Fireplace in room was a cozy addition. Down sides were no air conditioning, tub and shower surround could do with some refreshing and the resort restaurant menu was very limited.
We loved the lake view and fireplace, rooms are lovely and staff is great! This is now one of my top two places in Jasper. Also love that it isn't right in the town site. The People above us were very, very loud and so were the cleaning staff. We are easy risers but to those who aren't be prepared for banging lol
The Hottub The Hottub was not open when it says it would be
location, good-sized rooms the rooms, hallways, lobby--all are dark and just seem like an old place that has been remodeled in bits and pieces. Also, the on-duty clerk failed to give our wake-up call on the morning we were to catch the train. He said he got to most of them, but he had been busy.
We were impressed by the luxury linens - bath and especially the bed linens. Very comfortable mattress and pillows. Also the breakfast was especially great
This was a very clean hotel, near the center of Jasper. No continental Breakfast.
The bed was really comfy, the sheets were soft, the restaurant was great and the toiletries provided smelled nice and were clearly of a great quality. It was nice that they were able to get us in earlier than check in time. The wall sockets were too high in the room, prompting us to find a creative way of stacking the kettle in order to boil water. The walls were too thin, we could hear other guests talking, not shouting, in the adjacent rooms. There was also a weird dip in the floor of the hallway.
Great size room and good onsite dining.
Reasonable too rate. Kitchenette.
Location was good. As it is a short walk to downtown. To start, our room was in the basement right next to the mechanic room. Not a "cozy vacation feel." Next, our room which was said to have 2 double beds and a pull out. It kind of did, if you include a twin pullout a pullout bed when they are always doubles. Finally, and the biggest complaint is that there was blood on my bed sheets! This is absolutely disgusting and unacceptable. We told the front desk about it and they offered a single apology and told us they would clean the room. Then, we were asked 3 more times where the stain was when it was plain as day. One of the times it was in the middle of our dinner that we were eating in their restaurant. Finally, when I was putting my baby to sleep in his crib (we brought) I noticed that the sheet was tucked in funny on my bed. I pulled it out and the bloody sheet was never changed! I was furious. After finishing putting my baby to bed I went to the front desk and told them what had happened. And at this point it was too late to come and change the sheets as my baby was asleep in the room. So I got to spend the night on a twin pullout bed for which I was paying $250 a night for. The next morning I spoke with the manager and she was hardly sympathetic. She said she hadn't had a chance to speak with housekeeping yet to hear their side of the story. THERE IS NO OTHER SIDE! There was blood on my sheets and it was never changed when they said they did change them! To top it all off, when we went back in the room after housekeeping that next day, I found a pill of some sort on the floor. What if my baby had found this?! I will NEVERbe staying at this hotel again. And unless you want to stay in a dirty hotel with staff who lies to you and are sneaky, I wouldn't stay here either!
Stayed at the King Loft,lots of space and comfortable.Like the balcony and the rustic woody design.Reception counter offered free home baked cookies, thought that makes the place homely.overall makes you feel like you are living in a tree house. Breakfast choice too limited.especially for a 3 day stay .
I'd rather save the $320 and sleep in my car. Hotel doesn't have AC and our room was 26 degrees. This place needs a match.
Decor and furniture may be a bit dated, but a very clean and equipped room for small town Jasper. Met all our needs including a coin laundry for our stay. Staff was helpful and friendly. Would definately stay here again if I had the chance to return to the gorgeous Canadian Rockies.
For some reason we were selected to stay in the best suite in the hotel -- a complete condo with kitchen/living/dining room, two bedrooms, and a HUGE bathroom. This was a nice surprise. We also enjoyed the pool/hottub facility.
The pool/spa area was nice.
Nice clean hotel within walking distance to town for shopping & restaurants.
Good location Walked in the room and it smelled like old perfume, shower had black mildew in the grout. Bathroom floor was dirty, furniture was old and look filthy. Room was very hot because there was no air conditioning.
Very nice room, good services.
This hotel has lots of facilities for family especially for children. I think spa is awesome.
The outdoor hot tub was nice after a cold day The hotel room smelled quite stale
Good people, and understanding cleaning lady's , they will come back latter if I was still on the suite
I did not like anything enough to return there. The reception staff seemed stressed, like they didn't care whether i was there or not. The facilities did not seem clean, outside or inside. The worst were the thin walls. After an 8 hour drive, i wanted to sleep, went to bed at 9. Next door, it sounded like a party was going on. There was no way i could sleep, a man talked incessantly, kids were shrieking, others laughing loud - it was impossible to sleep. When i called the front desk to ask for help, i was told that their time rule to quiet down was 11 pm, and that i should call back if by then things had not quieted down. Since i could mot sleep, i knocked on the wall shortly after 11pm, called the front desk again. I heard someone knock on their door (one could hear everything), and finally, shortly after 1am, the crowd left.
Bed was extremely hard! Could have used an iron. Credit card was billed different amount than Kayak receipt.
Good size room with mini fridge. Beds were comfortable. The rate for the room was far too high. This hotel is definately in need of an update. Also the mini fridge was not stable on the shelf and made noises all night.
Staff was very nice, good location. Old facility needing to be upgraded. Very expensive for the condition of the facility.
quiet, adequate room size, additional TV room, friendly staff parking was an issue (basement parking lot was very dirty), price was way too high, no breakfast. (Overall the town of Jasper is very expensive, a rip-off.)
Comfortable, spacious room. Room decor is dated, and the hotel is a bit far from town if you are walking. A little on the expensive side.
Dejlige rum, tæt på byen - ude at være i byen ... Morgenmaden var ikke anbefalelsesværdig! Stod ikke mål med det øvrige på hotellet.
Hotellet ligger godt og værelser var pæne og rene. Betjeningen forekom lidt uengageret. Prisen på værelserne er for høj!
I liked the location. No air conditioning, uncomfortable beds, small rooms, tiny bathroom with ever-changing water temps.
Laundry in basement Front desk people were nice when they were available Small shower with mold Prior guest hair on bed and floor Curtain covered air conditioner Small room Wifi was terrible; wouldn't stay connected
Location Noisy and smoke from next business
I like the location. It is convenient, walking distance to restaurants, grocery, stores. The room is very small and compact. The bathroom is even worse than the one in a cabin of a ship. No way to stretch your arms in such small space. The WiFi was such a hassle, not stable and each user name can only used for one device for 24 hours. The king bed was combined with two mattresses.
location no elevator
In the center of the main street, close to everything, good price Some people were really loud at night (3 AM)
We liked the architecture inside the hotel. The staff was friendly and did their best to make everyone comfortable. There were no elevators which we didn't know about. I didn't know I had booked a room without a bathroom until afterword.
For the adventurer looking for a place to stay and rest their head for the night, this was perfect.
Fabulous location! Great hiking, great views of the Athabasca River, close to Jasper (could walk or definitely bike there) Breakfast Buffet was super and the staff in the restaurant were really helpful and on top of it! Must see the Beauvert Lake! The common room & lodge rooms lacking a microwave & kitchen chairs & tables to sit at if you chose not to eat at a restaurant. No recycle bins in the common room. Will stay in cabin next time. Were told to move our car, then someone else took our spot!
The quiet morning with nice circumstance. The location. Too difficult to find it.
The location and environment The size of the room in the lodge
Cozy lodge with fireplace and kitchen. Although we checked out in the morning, we had a break in between tours and the owner was nice enough to let us use the day room. When we went to use the hot tub, there were some brown flakes coming out of the jets. The room had not been used for over 2 months so hopefully it was just an isolated incident.
Nice little cabins, it was kind of neat feeling like we had a cabin in the rockies for the night. The breakfast that came with our reservation was pretty good. The front desk was really helpful and let me use their microwave late one night! Nope.
Near to city centre. Not at all satisfied with the room. We have paid $---for 2 days stay. which is not worth enough at all. The bathtub curtain is stinking and the room is very congested. It doesn't have even enough space to walk.
Good location, good price for the area, rooms were not that sound proof and could hear other guests in their room, if they were present. Limited space to walk around in room