clean rooms and good service
Room was absolutely beautiful, spacious and great facilities. Staff provided great service and were very helpful. The Hotel was a close walk to the beach and a nice, comfortable 30 min walk into the Old Town to visit the restaurants. As an alternative, the public transport was easy to use to and from the hotel to make it into town quicker if desired.
The buffet breakfast was fabulous. Our room was lovely too. We stayed three nights instead of just two.
The efficiency of the cleaning staff, the cleanliness, the location. The wonderful supermarket and deli's nearby... Not having access to tea and coffee making facilities and the price of the breakfast....
staff v helpful & friendly; good breakfasts; use of swimming pool & gym perhaps relatively expensive, but it is San Sebastian
Very nicely appointed room to a high standard, very efficiently run hotel
I liked the fact that the desk staff could speak English. It made it so much easier. They were also very helpful with my friend who became ill and had to find a doctor.
The room is very nice and comfortable. Parking is very expensive
Excellant location. Friendly staff. Comfortable rooms.
The hotel is old, no free internet and far from the old city or the center. U can get a pizza shop behind the hotel with couple of resturents I did not like any thing
Abba Londres y de Inglaterra er et klassisk ældre hotel med en fabelagtig flot beliggenhed direkte til bugten og stranden i San Sebastian. Vi fik værelset til en rimelig men stadig dyr rate og vil bestemt komme igen en anden gang p.g.a. beliggenheden i.f.t den gl. bydel or alle restauranterne. Et hotel af denne klasse burde have et meget højere service niveau hos personalet, specielt i receptionen. Jeg forventer absolut 100% imødekommenhed og ingen tilbageholdenhed når jeg kommer på hoteller af denne klasse. Det smagte for meget af at vi er et fint hotel og bør derfor ikke gøre os nogen anstrengelser hvilket er en holdning ikke mange hoteller har råd til.
fint - eneste minus: bad om roligt værelse højt oppe - fik værelse på 1. sal ud til gaden - dog ikke problemer med larm derfra - en del larm fra rengøringspersonales smækken med døre kl. 08.30 om morgenen. Respons pr. mail fra hotellet på særlige ønsker specificeret ved booking.
Meget lyst og lækkert værelse med alle faciliteter. Vi fik værelset til halvdelen af den normale pris på det tidspunkt, så det var en rigtig god deal. Personalet var IKKE særlig venlige ved ankomsten. Det var tydeligt, at da vi ikke var konferencegæster, men bare tilfældige turister, så var vi ikke interessante. Parkering og morgenmad på hotellet var dyrt.
that was the best hotel i stayed during my spanish trip. comfortable, great room, wi-fi, new design
Access to internet free of charge. Breakfast should be self service like in most part os hotels.
Reception staff were very polite and helpful despite me not speaking Spanish. My room was cleaned and tidied to a high standard. Overall my stay was a pleasant experience. John Gannon
Modern hotel with good facilities Air con not very efficient and very noisy. Can't believe that a hotel can run out of butter during breakfast !! Quite away from town centre, but taxis readily available and only 6/7 euros
It's a good hotel, with good quality / price ratio. It is new, free WI-FI, clean, easy.They have bikes for rent (manual & electric). The location it is far from the center and way up the mountain !! (only 6-7 euros by taxi). If you take the bike, you will be climbing the "Tourmalet"
You need a car as it is 10 mins out of city, but there is also a good bus service which we used instead of car. Great coffee/bar in foyer.Balcony overlooking the city was nice. Having a balcony was great, but it would be nice if it had a small table and chairs there.
Very nice hotel, reception staff were nice. Very clean hotel. 25 min walk to San Sebastian, very manageable but bus stop is just around the corner also which is very regular. Would definitely stay here again. Very expensive but accomodation in San Sebastian appears to be so.
There should be a bench for luggage where the traveller can unpack with ease. As it was--because there was no luggae bench, I had to bend down on the floor. I have a back problem, and bending is not good for people like me no matter how careful you are. You do need a car to get around. Although there are buses, it's difficult to find your way back to the hotel once you get the bus in (as I did). The signs to the hotels are too few and far in between--although they start pretty early in town. For brand new tourists, it is difficult to spot the signs and follow while watching for traffic.
Ganske fint til små penge
Biblioteket er intet mindre end fantastisk. Det, at alt interiør er nyt og moderne - føles fantastisk. Der er rent. Sødt og hjælpende personale. Skøn morgenmad. Nej - vi har været fuldt ud tilfreds - og meget positivt overraskede.
Meget venlig og serviceminded betjening. Fine, rene værelser med moderne indretning. Fin morgenmad. Nej
det var alletiders og anbefalelsesværdigt
vi var meget glade for personalet og måden det var indrettet ...en oplevelse..kommer gerne tilbage
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Lcation and ease of acces. Near the best restaurants and watering holes.
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
large room, comfortable, quiet, convenient
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Friendly staff who spoke English and were helpful Room was too hot and cooling had finished for the season - had to change rooms
The hotel is right next to the bus stop, as I caught bus from Bilbao. The rooms are clean and fairly modern, the bed is huge! Very comfortable. Smoking is allowed in the bar, so the bar and foyer (right next to bar) stank of cigarettes. Not very good very as breakfast is not included, and it was quite pricey at 15 euro per person.
The rooms are gorgeous and plenty big for European style hotels. The staff was very helpful and as a bonus they spoke many languages. I requested a king size bed when I first booked and got a room with two beds pushed together with individual sheeting (not conducive for snuggling). My shower door was only a half door so there was an ocean in the bathroom after we were finished. The last night we tried to sleep earlier so we could leave early the next day but it seemed there was a comedy club right above us until around 2 AM.
Very comfortable modern hotel. Spacious superior room with large kingsize bed. Nespresso machine on corridor with little pastries. Excellent breakfast buffet. Staff spoke english and were very helpful. Nice location on river - pleasant walk to centre.
Good quality clean quiet room with a good king size bed, quality bedding and a good sized LCD tv. Smoky bar area at times (which is common in Spain).
Hotel is situated next to bus station so very easy for connecting with the numerous services to other towns, is clean, spacious rooms and very helpful reception. Also has a decent bar for a late night drink. Breakfast is expensive (go to one of the nearby deli's) and it's a good 20 min walk to the Old Town, so not that central, depending on the purpose of your visit.
The staff was helpful and friendly and whipped out a map to direct you immediately.
The central location
we were put in a smoking room
The rooms were clean. The furniture in the room was modern and updated. The flat screen T.V. was a plus. The individuals who worked at the reception did not seem friendly.
Very comfortable and although not in the centre of town the public transport was very efficient and easy to use. They also had bicycles for hire.
We used the hotel as a stopover on our way to Portugal. The hotel is very easy to find and has a secured parking. Several restaurants etc. are within walking distance of the hotel. We had a room which could be joined together with the room next to it. This made our room somewhat less comfortable because our neighbours came back in the middle of the night and they were rather noisy.
The room was quite big, hotel personnel was rather nice and polite, room was cleaned everyday, bus stop right behind the hotel Location is horrible, far from the beach and the city centre. It might be 1.2 km to the beach by straight line, but the road makes turns, so it takes at least 30 minutes of fast walking to reach the sea. In spite of being far from the centre the place is very noisy. The hotel occupies just one staircase in the building, thus there are not much facilities. No restaurant in the hotel just a bar which closes at 11 pm and since it is not a city centre it is hard to find a place to eat with english-speaking staff nearby. There is a strong smell of the cleaning agent in the rooms and corridors. To summarize the price is too high for what you actully get.
nice reception staff too far from the beach
Excellent hotel, friendly staff.
Beautiful, peaceful hotel. Out of the centre, but only 6Euros in a taxi. Would definately recomend it and use it again
The room itself was very comfortable, big, the hotel was very quiet even though it was on a main road. Very efficent bus service a the door.
nothing special just a good hotel and easy acces to the city by bus none
Very comfortable beds, modern design. The room was quite big with a balcony and good equipped. Very small parking - private hotel parking costs EUR 12/night. Hotel located next to a noisy street. WIFI extremely slow. Floor panels make it quite noisy. Poor breakfast. Almost no restaurants in the neighborhood (none with english speaking personnel).
not a lot. Although we booked and asked for a double room,we got a twin and had to change rooms after a night(staying 2 nights). Location is poor. city centre only reachable by bus or taxi. too far to walk. Parking costed 10 euro per day but the hotel should inform its guests before parking the parking the car, not after their stay! Breakfast is basic,although breakfast staff was nice.Rooms are dated and not worth 4 starts at all! price is definitely too high for services offered, NH hotel is situated better and looks a bit better.Go there instead I'd say,,,
Speedy check-in and check-out of hotel Would like coffee making facilities in room.
the room position was perfect looking over the bay.also being able to take our dog to such a good hotel that we did not stay longer
the location was very good, we were allowed to check in early as it was pouring with rain! Car parking was an advantage. Room clean,modern and comfortable.
As the remarks mentioned, the staff was very helpfull. We had an excellent room for two young children. If you don´t like the beautifull walk to the centre, the 5 minutes bus might disturb. It was the first time we actually had to pay for the childrens bed.
Rooms were not ready at check in time-took us over 2 hours to get into room. Very hard when it you have just flown in from US
Nothing to remark Nothing to remark
Great location very close to the beach, free internet
Comfortable bed and clean rooms.Free internet is a bonus.Also the cafe is surprisngly good.
Very comfortable, clean and practical. A little far from the old town and harbour.
Views oif Playa de la Concha are gorgeous Room service unavailable out of restaurant hours.
The whole experience was superb and we'll definately go back soon.
The location is beautifull with a wonderfull view on the bay of San Sebastian
Fantastic views. Room, breakfast. Dinner over priced for quality.
A wonderfully romantic, old-world hotel, with the current luxuries of the modern age! The Mercure Monte Igueldo is set in what must be one of the most beautiful locations in the World. The views from the Hotel are truly breathtaking and the price just can't be beat!
Not called the Mercure San Sebastian. Change your website
The view from the balcony over the Playa de la Concha was really beautiful and the hotel was great value for money. The staff were very helpful and the room was definitely 4* standard. Overall a very nice break! As the hotel is up on the cliff overlooking the bay, you can expect to pay 10 euros each way to take a taxi to the old town. Even though we had a hire car we were advised by the hotel staff that parking in San Sebastian is quite difficult so we ended up spending quite a lot on taxis.
San Sebastian is a beautiful town, and not too expensive. Beach, Tapas, Beer, al relatively cheap it costs around 2Euro everyday just to get too it, if you rent a car there is a toll, and if you take their cable car, there is a toll.
Good central position Wanted a sea view room
Good location! Quite overpriced, including the parking (€32 for 1 night!) Some parts look a little tired (elevator etc).
Valet parking was well worth the price. Location was good.
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
beautiful view over the beach and bay, comfortable and clean, quiet
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Fantastisk beliggenhed med udsigt lige til stranden og kort gåtur langs strandpromenaden til den gamle bydel ( 5 min), personalet var meger venlige og imødekommende. Charmerende elevator Prersonalet i morgenmadsrestauranten virkede ikke særlig interesseret i service.
Meget fin beliggenhed, Fremragende udsigt over Biscayen. Frisk luft, flot himmel, space. Meget personlig betjening, stor hjælpsomhed, lyst til at have gæster. Mulighed for køb af friske økologiske produkter, grøntsager, vin, frugt. Helt nyt hus, meget rent, meget brugervenligt, let at lave egen mad, fremragende køkkenfaciliteter. Et dejligt udgangsgpunkt for udforskning af baskerlandet.
Fantastisk beliggenhed med super udsigt over bugten, om med bus 16 næsten lige til døren, hvis man ikke lige ankommer i bil - eller blot ønsker at lade den stå imens man er der. Kaffen til morgenbuffen var ikke god. Og de ville generelt gøre opholdet meget bedre hvis der var mulighed for at etablerer en bar i stedet for automater. Og så skal man gøre noget ved de små tæpper på værelserne, man falder/glider alt for let på dem!
Hotel was quite a distance to center of the city - 45 min. walk. But the walk was pleasant along the waterfront.
very comfortable, near beach, transport and services as a hotel, noisy youth .... but it is college accommodation first & foremost, so can't really complain. on the upside, there seemed to be a distinct time at which people stopped milling around outside. closing the window would have also eliminated the noise.
very clean, safe place, cheap, good if you come only to sleep to the room exhausted. room was not very comfortable to spent time in the evening, bacause it was quite chilly at nights, including floors, only a tiny carpet. at breakfast mostyly bread and pastries
Ver clean, close to the beaches, somewhat budget-value but perhaps a bit on the expensive side for a dormitory room, with wonderful staff and good facilities. It was nice to have a gym in the building and a cafeteria for inexpensive meals, but the computer lab really needs updating.
having breakfast included as this meant we could eat before going sightseeing. Also, San Sebastian's city centre was only minutes away.
I liked the room, very modern and very friendly staff. I just wished that it has a small refrigerator.
Excellent value for the money. Very friendly, helpful staff who spoke english.
This is a mixed college and residence hall and hotel which I find extremely original. Very interesting architecture and design inside and outside. Full of artistic surprises. Very modern building and pleasant to look at it and be inside. Truly a piece of art. The location is probably the best. Very quiet residential area, not far from the beautiful Ondaretta beach. Very clean and comfortable modern rooms. Very inexpensive breakfast. Very helpful staff. I will send my kids there for college :) The parking outside the Colegio became full most of the nights, so we had to park somewhere further. Not that bad anyway.
The staff were helpful and the others staying in the hotel were frindly. No air conditioning
Cheapest hotel in central San Sebastian. Spacious, clean rooms. Free parking. Free wired Internet in the rooms. This is a student hostel so don´t expect a high standard. Rooms are poorly furnished. The staff is confused and does not seem to have the time or knowledge to provide a good service. It´s a good 45 minute walk to the old town and 30 minutes to La Concha beach. Hotel requires a 10 Euro depositon for an Internet Cable.