New Delhi Hoteller

location, room, breakfast, service, bed Internet, only one hour free per day

Location No hotel safe!

Clean, Access to the airport, eating options at on site restaurant, friendly staff, value for money N/A

It was clean and a very nice hotel at a reasonable price. It is also right next to the airport which I found to be very helpful. While it was away from the busy streets of Delhi, it was a short can ride away with less traffic than when I stayed in the heart of the city. They're room service food was pretty good as well. They're breakfast buffet was rather expensive and not very good. Given you are a bit far away from everything else, there aren't many food options so eating there is the only real option.

Service was good Even though there is a lot of variety for the breakfast buffet. The items need to be changed every day. After day 2 we got tired of the same food choices.

Reception service, breakfast but very crowded hotel ambience is very good They promise to send fruits but did not sent

We are non-smokers and we were given a smoking room first (I did not mention while booking). They quickly changed the room to a non-smoking room after we asked for it. It was very quick and easy process. Hotel was very clean and comfortable. They bring bottled water at least twice a day, which was great. After our check out, we asked for a taxi with a meter to take us to New Delhi train station. We got on the taxi and left the hotel. Then we realized that the driver did not start the meter. We asked him to open it but driver made excuses like it is not working, we don't need it, etc. And he took 300 rupee for 10 min. drive. We were very clear on that we wanted a taxi with meter, and the taxi driver that the hotel is working with was not willing to use it. What we expect from a 5 star hotel is trust. I should be able to trust the services they provide and this includes the people they work with. What happened is something normal in Delhi but I was disappointed because the hotel I trusted assigned us to someone not trustworthy.

Excellent staff Food too expensive

The staff is very efficient, and genuinely care about doing their job well.

Very nice clean airport hotel shurtle.

Nice bed, hot shower, and helpful staff. Very clean common areas and rooms. Room is small for extended stay.

Service and location are excellent. A bit dated, but good service. Omelette in the Club lounge was terrific but staff was stretched too thin. Our main issue is that the hotel needs a major update, even though existing old facilities still are well maintained and retain charm. The service was very good. Its still a race between the Taj and the Leela Palace, but the the Leela feels more up to date.

Most everything, but esp the breakfast. Slow room service when I needed it fast.