The hotel was very clean and modern and the breakfast was very good. There was no tea/coffee making facility in the room and the hotel was a bit far out of the tourist centre making going out in the evening for a meal a bit of an adventure as most menu's did not have English translation.
It was our second staying in this hotel and soon we plan to come back again. Wonderful location, 5 minutes from metro. Really good breakfast. Friendly receptionists. Last time they made us free upgrade from Standard till Studio room. Thank you, guys! The only thing that I'd recommend to improve is room cleaning. Sometimes, even after our room was cleaned, we still had lumps of dust.
nice, helpful staff spartan
Very nice breakfast with a big variety of food, the personell was really kind and helpful, the room was very clean and the location of the hotel was about 15 minutes walk from the center The food served in the hotel's restaurant didn't meet our expectations and was not as described in the menu
Nice hotel, new, clear and quite. Good location.
Clean, colourful, friendly english-speaking staff. Situated a little away from the center (but 5 minutes from a metro station, one stop to Nevsky Prospect) in the middle of "real life".
A very professionally run establishment. Excellent English spoken by friendly and helpful staff. Modern and up to date (ahead of most in the UK!). If one enjoys eating in hotel restaurants (this one is good) in the evening do check first if it is being used for private functions - there were 4 during our stay of 8 nights. The full restaurant menu was however available in bedrooms on these nights.
The best attitude that I strechal in hotels.
Everything was priety nice, very rich breakfast
For the standard of hotel, the service from the personel was disappointing. Very casual behaviour.
Third time we have stayed here, enjoy it every time we stay here. good value for money. Friendly helpful staff. good location close to great shopping and near to tourist attractions.
We lived in a very quiet room with a good view of Vasilie Island. The hotel is close to the Winnter Palace and the Metro. The beds are not comfortable. They are too soft.
Lack of toiletries
Good location near the city center. The staff was mostly friendly. The room was clean and everything in it worked fine. Bed was comfortable and there were plenty of pillows available. The double bed was just two beds pushed together. The gym was under renovation and no information was given about that beforehand.
Clean, very good room, good service
Spacious room (for St.Petersburg), soft comfortable beds, LCD TV with numerous channels, wifi internet is quite fast, complementary drinks for guests central conditioning that can't actually provide comfort temperuture during sleep (rather hot) and window won't open (no handle). Too hot blankets for current weather.
Stayed for 4 nights. Very comfortable rooms, modern and clean, beds were very good. Friendly staff with good english. No problems. Helpful with visa support. Good location. Not in the centre where it's touristic and busy, but in a quiet location and easy to walk to the centre. Right by the river. Only used the hotel for sleeping, never ate breakfast there or anything so can't comment. Didn't particularly like that the double bed, was two twins pushed together, the gap in the middle was annoying. One morning there was no hot water for showers, but this was fixed by the afternoon. No idea if this is a recurring problem. Rest of the time it was fine.
Absolutely fantastic, lovely hotel, helpful staff, clean, cosy rooms and good location next to the river. Don't worry about getting around, the concierge can order you city taxis which are very reasonable and the hotel is within walking distance to the fortress, Hermitage and centre.
I liked our bed) nothinghttp://www.booking.com/review/a93af21870730bb7.en.html?label=review_im;aid=304142
Excellent, professional staff. Very courteous and helpful wit requests. breakfast buffet was splendid and with plenty of choices. The made-to-order omelettes were delicious! The room was clean and comfortable. This hotel is located to many excellent attractions and is a very good choice for exploring the beautiful city of St. Petersburg. Highly recommended!
You actually offered better rooms than we had booked. The staff was friendly and tolerant with children. The hotel was at walking distance for the main sights.
there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((
Rooms have been fully renovated and became modern and updated since our last visit a few years ago. You can feel western style management of the hotel. We booked golf view but got side room - so it was not worse it to pay extra for such view at all. No mini bar / fridge in the room. Nothing except of handgel and showergel in the bathroom - not even a hairdryer. One of the days TV didn't work (they told us it was some maintenance)
Nice view on the Bay Hairdryer upon special request in lobby
The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path
To air condition & to fagito the personal should learn english
Still it is "huge" hotel you can get your own privacy as well. Quiet rooms Sortiment of toiletries very limited, no minibar, rather poor breakfast. They did not find my Booking.com reservation.
aquapark very good and it is exciting for children minibus number 248 transfer between hotel and nearest metro station(primorskaya) and bus number 7 transfer between hotel and city center (nevsky prospekt street )
Stop and read this! I travel all the time, and with my experience I learned to identify hotels from one star to 5 star hotels. This particular hotel is not a 4 star hotel. A 3 star hotel would have a shower gel, small soap, fan for your hair. And when you get a delux room you may also get rob, and flippers. At this hotel you get none of the things I described. And if you make a request to bring it you to your room, then they charge you a fee. I asked for a Bay view room. I got a side view room, looking over the roof of Aqua park. Location of this Hotel very far from the city, and if you use a Taxi, they charge you arm-and-a- leg. This Hotel is huge, and No-one to take your luggage. I would not recommend this Hotel. 2 star at best.
1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.
To be frank .... nothing! I will never visit it again Nothing comparable with Marriot chain. Unhelpfull and very laid back staff; Non-existent concierge (did not even have a map of the city to give us), very limited menu (no menu for children), no entertainment. Definitely ... not value for money paid! I also believe the management is not up to the Marriot required standards
As always, good level from Marriott Hotels.Big rooms,excellent facilities,a very pleasant atmosphere in the restaurant. There no shuttle-bus to the centre, or to the nearest underground station.
The staff is very friendly and speaks very well English. The rooms are very clean and comfortable. Trams and buses have stops close to the hotel. The rooms are a bit noisy. I was bothered by the neighbours noise which lasted until 4 am despite warnings by the hotel staff. However they did provide me with another room the next day.
location and international service
cleanliness of the room
They let us early check-in, room is spacious & clean. Bit far from city center (Nevsky prospect) if you are walking.
Everything was fine Breakfast was very poor
We booked Trezzini after much research due to it's proximity to the University, where my daughter is studying. Turned out it was not anywhere near her dorm but the graciousness, luxury, and value of the hotel made the choice delightful. Our room was wonderfully appointed with bottled waters aplenty, Chopard toiletries, robes, slippers, and essentials. We were greeted with champagne and chocolates upon our arrival and subsequent returns. Hotel was located across the river from the Admiralty and Winter Palace - all easy walks, even in November. Staff were wonderful - particularly Hrai and Anastasia, in the restaurant. I highly recommend it and will stay here, if I am ever fortunate enough to return - lovely! There was nothing I did not like - it was fabulous!
The location was convenient to me. The breakfast was rather poor in terms of range in choices, also the airco did not work for a number of days ( 6 days ) inspite repeated requests for repair of this unit. ( I stayed total 10 nights at this hotel.! )
Great hotel, very relaxing atmosphere. Staff is eager to help.
location, interior awkward furniture, amateurishness of hotel staff
good location for reasonable price, nice staff, tiny&cosy lack of water dispenser on the room floor
Staff very frinedly and all spoke English. Room comfortable (but see below) and furnished and decorated to a good standard and had a refridgerator. Nice location, with main sights in city within walking distance. Location also good for local amenities (shops, restaurants, transport). Reccommended. First room we were given had a sofa bed, not a proper bed, and was un comfortable. For this price, a hotel should never offer such a bed. However, we asked to change rooms and the new room was very nice. Breakfast rather limited - they should vary the menu a bit and include some fresh fruit. No lounge area; they should adapt the breakfast room so that it becomes more of a lounge during the day. No English language tv in the rooms. More like a very nice Bed and Breakfast, in a way, but a very pleasant and relaxed place to stay. We would be happy to go back there!
The staff was very helpful. They added an extra bed upon our request for only 750 RUB, when our friends decided to stay in our room. Very clean and really quiet hotel. There was no problem to check in as early as 9:00AM. The breakfast lacked some variety.
After my short visit to St.Petersburg, I can say that I am completely satisfied with the service of Shelfort Hotel. Especially their hospitality and kindness was very admirable.
The staff were very very friendly and helpful, making great efforts even if the English of some was poor. I was even allowed use the staff computer to send a semi urgent email. This sort of individual care and flexible home like atmosphere is a plus. The room was warm, quiet, clean, well serviced and the location was not too distant a walk to the bridge and from there the city proper. The hotel arranged airport transfers, the drivers of which were very good and had quality cars
Quiet location. Good staff. Free parking. There is no air conditioner.
Close to the center (30 min by walk) & subway (metro station 5 min), cosy, quietly, no noise from the street or another rooms, good breakfast time 8.30-10.30, nice area around the hotel. no special city or sightseeing tours in the hotel.
Convenient location, within 10 minutes walk from metro station. Friendly staff. Clean bathroom and spacious bedroom. Quiet environment. Good price. Staff are helpful but not all of them can speak English. Hotel is old-fashioned. Carpet in bedroom is not clean. Water must be run for a while in the morning before it becomes hot.
the room was very spacious and comfortable
Foireann an-chabhrach.-, le aitmasfear suaimhneach. Ceantar ciuin, go leor aiseanna mor-thimpeall. Congarach don metro an choras teas larnach, seomra ro-the, gan cumas e a athru.
I stayed here twice during this year and can describe it as having quite a good location fair 3 star hotel. Room and bath-room are quite spacious for such level of hotel. Both times there was a bad smell in the room: first time - unpleasant canalization smell, second - cigarette smoke smell, which clung to the room for some hours. It could be also a good idea in my opinion to have some hot meal for the breakfast.
Very good room design. More of the staff should be able to speak English if they wish to cater to non-Russian business people. Breakfast was good. My main issue is the security system. Being buzzed in was never a problem. However, the only way to leave your section of rooms (to either leave the hotel or get to breakfast/main desk) is to be buzzed by a staff member. Twice, I had to wait for someone to get to the desk to be buzzed out.
The hotel rooms are very nice designed, large and comfortable. The location of the hotel is far away from the city, although they have a car service to the metro.
Very nice rooms, not big but modern and in one "boat" style with the whole hotel. By the way nearby - the sea. Additional food by order was from semi-finished product - not tasty.Regular breakfast was average, not bad for that money, without variety.