Santa Maria Hoteller

Customer service

Room smelled, party items left under and behind bed, jacuzzi totally disgusting.

The room was very clean The bed was 2 hard we couldn't sleep good

Located close to Highway 101! No!

It was close to the 101 and grocery store in Santa Maria. Laundry room near and the pool was clean and nice. 15 min drive to Pismo Beach. Cigarette burn on blanket with red nail polish stained. Sheets were rough and pillows were flat and stale. Bed was very uncomfortable.

check in personnel really nice and polite, Room help nice and considerate. no coffee machine, no dresser, no place to keep toiletries, no clock or radio, no listings for Tv, water leak in wall in bathroom, bathroom door would not close, outside really dirty, Bed really uncomfortable was not happy with experience at all. .

Convenient and quiet Nothing but sports on TV--No PBS

This guest did not leave comments about this hotel.

Hotel charged me $250 for apparantly taking a hair dryer that i never took. They only charged it after i had left. I don't even have any hair!

It was as described. The location is not nice but for us it was just right because we were passing through...

The location, near our son's place When we tried to check in at 2pm there was no one at the front desk. we buzzed the door but it took awhile for the manager to show up. The hotel looked like it was out of a scary movie like The Bates Motel in Psycho. The room comforters and floor did not feel clean and it was small. The next morning the breakfast was only donuts and coffee. No milk for the coffee and no juice was available.

Breakfast could be a bit better

Being honest to the best of my ability, there was slim 2 nothing that I can say that I actually like about this over priced dump. However, I do feel silly in saying that I am so much of a closed minded individual that I could not manage to pull up at least one thing that I did infact like about the establishment out of my thought, so I will say that I enjiyed the fact that if nothing else the place stands true to it's name: The Rose Garden Inn because the do have a beautiful variety of rose bushes that appear to be well maintenanced, therefore displayin, (In my opinion), a lovely little rose garden in full bloom at the entrance of the establishment...A+ First & foremost, I got the impression immediately upon entering & not being greeted by either of the 2 absolutely un~occupied staff that they were not excited about the fabulous price that I had reserved the room for thriugh Kayak. Then, they asked if I'd prefer smoking or non~smoking & I replyed smoking because why? I smoke. At that point, (Of course, in some foreign language), employee #1 states a few word to employee #2 who is doing my check~in. Suddenly they have no availiable smoking rooms with only 1 bed. I let them know that I was fine with a non~smoking room & I promised I'd go outside to smoke. Next problem...Apparently my credit card was declined (ALLEDGEDLY), & seeing as to how I had spoken with customer care at the card company only moments before entering tbe establishment, I was quite surprised to hear that the card was declined. Before I could even ask if they would try once more to run my card, employee #2 was sending ALL of my paperwork including the reservation through the paper shredder & all but threw my card & CDL at me. I do not drive & had taken a taxi along w/my over night bags to the establishment from the transit center, so I went outside & immediatly called Customer Care at my Financial Institution. The agent advised me that everything was fine in thier computer & that there weren't any blocks, holds or anything else pending that may prevent the establishment from billing. I go back in & ask if they can try once more. Employee #1, whom appears highly aggitated with my request informs me that my reservstion had been cancelled because my card was a "BAD" card. He still however, agrees to try to run my card ONLY once more & if my card is still no good I must leave the front of the establishment w/my luggage. Of course, still my card was declined. At this point, its a very hot day, I've been traveling, I'm tired, not to mention I'm starting to get pissed so I ask how much would the room be if I were to pay with cash. Employee #1 states (ver batim), "It will be much, much more." All I want to know is HOW MUCH? He blurts out some number that sounded fairly random & in total was nearly $30 more than the Kayak price. Seeing as to how I hadn't expected this, I had no cash & had to walk (with my luggage) in un~familiar surroundings n search of an ATM, at which I used the same credit card that had been declined to pull out money. Upon my return, employee #1 is not anywhere in sight & employee # 2 isacting oblivious to the fact that I would be back to get the room & pay with cash. She finally agrees to rent me the room but gives me a price $13 more than employee # 1 had quoted me. As she hands me the key she states to me that the room is a SMOKING room because that is all they have left...I THOUGHT THAT THEY HAD NO SMOKING ROOMS AVAILIABLE when I first arrived & started this check in process, (which btw, is now nearly an hour later)....What a headache!! Glad to finally be headed into my room...OR AM I??!!!!! Absolutely rediculous.

The hotel was in a perfect location and was pretty comfortable. Decent breakfast too I felt. I really was dissapointed that there was no little shampoo or conditioner or any amenities in the room. Most places like this at least have that and some even have a blow dryer in the room.

We only slept overnight on our way to San Luis Obispo

Pool

Close to the freeway Older building

Absolutely nothing except the staff are some what nice to cover the pathetic hotel To start with: - horrible rest room with stains everywhere - the walls have holes (probably they removed the picture frame and forgot to cover) - in the bathroom the bolts for ceiling fan were opened and hanging, - no telephone, no proper blanket

The location of the hotel was a plus. There was no ice containers to get ice and the ice was not free. There was no coffee available on the rooms and they did not open the front office to get coffee until after 7:30 AM. There was no remote control for the TV.

That I lived through the night. The front desk clerk was smacking his lips with food the entire time of check in, the room was right next to the office break room and had to hear a cow bell, their music, and talking all night, the cleaning lady walked in on me in my towel. Bad time.

The price was the only good thing about this hotel; you really get what you pay for! They lady up front was nice and friendly! The air conditioner was broke in all rooms, it felt as if something was crawling on us the entire night, & there were weird people going in and out of this one hotel. In fact, our neighbor was verbally attacked by her significant other.

Nothing. Very duty. Very noise. Tv not working . Shower duty.

Can't say much but I like it It's OK not bad

It was clean No air conditioning or fans. Cleaning people entered while we were gone. Room was clean but other guests were a little on the slum side. Over priced for the quality of the room.

the rates were okay. The circuit breaker for my room tripped three times during my stay. The non-smoking room smelled of cigar smoke. There were cigarette burns on the blanket, the toilet kept running, and someone called my room before dawn on my last day looking for drugs.

was not easy to find. very old.bad maintenance

Nice motel: clean, good location and very expensive. A nice place to stay if you want to go to Sta. Maria Vineyards!

Smell