poor air conditioning
The staff were wonderful and very helpful Garden Wing very run down. Bathrooms and airconditioning urgently need fixing.
Its location close to the beach It's definitely old and badly maintained. The drink prices in the restaurant were very expensive
Staff are very friendly, the breakfast is great and the outdoor venue is terrific. Proximity to the beach and water in combination with the great garden space is excellent. Very good restaurants close by enables low cost, quality dining. INNA's connecton to the community was well demonstrated at the opening of the Saur Festival My experience over 3 stays since 2008 is that there is not usually enough staff on duty at reception for check in. Would be good to have a safe in the room as using the security depository at reception is slow and cumbersome
Location was nearby the beach. Airconditioning made a lot of noise. The hotel staff was not able to switch the A/C to a lower mode. The bath was very small and not clean
Den venlige betjening lægger man straks mærke til. Hotellets beliggenhed ned til Sanurs hyggelige strandpromenade er ideel - ligesom nærheden til både Denpasar og Kuta. Ikke andre end hvad hotellet selv er i gang med lige nu - nemlig at bygge fælles toiletter tættere på det store poolområde. Alt andet er nærmest ideelt. Vi har som familie aldrig boet bedre.
smuk oplevelse, dejlig morgenbuffet. Dårlig mulighed for at hænge sit våde tøj op!
very handy to the beach and shops, and good they provide the shuttle bus to the beach club stuffs they are not offen smile and the towels not clean at all. also u have to tell them to clean your room otherwise u dont know when they will go to do it.
That we got a better room than we booked, because the room we booked was not available when we arrived.
comfort ++ / nice hotel
The garden setting was nice, food was good tho breakfast options were limited. The bed was comfy and it was very quiet at night.
It was close to shopping, a short walk to the beach. Breckfast was fine. The bathrooms are a little bit worn out. Could you a fresh facelift.
Location right in Sanur, next to many restaurants Not having Internet access in the rooms is a turn-down. Internet access exists in the lobby area, but the lobby has no A/C nor natural ventilation.
Very good for family travellers, plenty activities for children. Staff very helpfully.
I like the facilities in the room and the cleanliness. Overall the hotel is clean and the staff are helpful. The only thing that I don't like is the location which is on a main street with few shops around. We need to take shuttle from the hotel every time we want to go out and the last shuttle is 6 pm.
Had a fabulous stay would stay with them again none
Nice suites with spacious rooms for the price we've paid. Also, the staff are friendly, helpful and responsive to our request. A lot of activities for kids. The breakfast buffet promotion is good value for money. The toilets do not have windows.
Great having its own slippery slide and pool attendant @ the pools. would have been nice if we had the option of a balcony as we are smokers with children.
Family friendly. Activities for kids. Great breakfast. Suites very big, comfortable, cool. Slow service in restaurant for dinner.
Good kids club facilities, good swimming pool and water slide for the children, staff very friendly and helpful. The plaza suites is a bit tired, kitchen and bathrooms really need refurbishment, and some of the facilities need updating such as basketball hoops, water volleyball net etc.
Good swimming pool for kids Poor service at the restaurant, took a long time before the drinks were served and instead of the ordered fresh juice, they served canned juice.
It was very peacefully at the Resort. The staff were always happy to answer any questions and offer advise. It was wonderful & relaxing to have a villa with a private lap pool. The resort was a bit out of the way. You always had to get a shuttle to go anywhere. The resort does supply regular return shuttles to Sanur (town) as well as "drop off only" to Kuta & Nusa Dua.
Room was lovely,very tastfully decorated A long way out of SAnur & the beach. , public areas needed attention & updating, as were a little run down, especially reception & pool area. Our mosquito net inthe room was dirty & needed changing
pool in room
Our stay was great , the villa staff were fantastic they catered for our every need. the villas are close to everything which was great for our five teenage children Master bed very hard
The excellent villa, the friendly staff, especially the delightful lady who looked after our room, the private swimming pool. And the security guard who was always welcoming and interested in us. In the villas - there was not a great deal of space for sunbathing. Samur beach was dirty. Not a direct concern of the villas, but it is a deterrent for future visits.
Loved every minute, was relaxing, comfortable & exactly what was hoping for, would definitely return.
My family and I really enjoyed my stay at emerald villas. The place is luxurious and the staff is friendly and helpful. I like that there is a washing machine and dryer in my villa and a helper to help us. I wish however that both the tv in the villa are working. The staff should have replaced the tv that is not working in the living room with another one instead of taking the one tv that is working in one if the bedroom to replace it so we ended up with only one working tv instead of two.
Our own pool. The size of the villa. Even though it said "2 minutes walk to beach" we actually had to walk more than 15 to get there...
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
Beautiful villa with friendly service
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
very peaceful at night time, privacy of villas
My husband and I loved our stay at the Puri Santrian and hope to book a return trip in 2011. Everything was excellent - staff, room, pools, spa, food etc. etc. No comment.
We enjoyed staying at the Santrian club area, just great,in fact we enjoyed our stay full stop. Nothing
The garden where the hotel was situated was so nice and beautiful, the pools and rooms also. There was almost nothing to do in the evening.
the seeside that every morning people put there towel on the chairs and went than away the most of the day so other people had now chair
Greenery and the hotel setting was beautiful, friendly and accomodating staff The room cleaning service was very minimal, for example complimentary fruit was left sitting in the room for days after it had gone off and we had to place it outside the room ourselves for it to be taken
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
the music, the food, the pool the rooms and the bathrooms
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
The staffs are very friendly & helpful na
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The location of the hotel is good, the staffs are very friendly. The television is very small.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
Location was excellent and across the street from the beach Room was small with minimal facilities.
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
The poolside view is excellent during sunset
The hotel staff very friendly The hotel room is to small
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
location, service, great roof top pool bar closes too early at night...
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
Excellent service and staff. Peace and quiet, great place to stay with small children.
Really good modern western facilties very relaxing, quiet yet close to a great shopping strip with many options numerous resturant outlets, spas, supermarket and in a great location in comparison to busy Kuta etc. really loved how the villas complimented the village temple and the locals on their daily rituals a really great stay. Was impressed with the services available like fulltime family assistant etc., security and the well qualified staff !!! We liked it so much that we may even consider leasing one of the private villas because of the perfect location and the overall establishment well put together. although the appliances were all brand new we did have trouble with the airconditioner making noises but realised not long after that it had just built up with ice inside an hour or so later it worked fine.
Staff were fantastic, always friendly and smiling. Fantastic location for our family in the gorgeous Sanur. Beautiful pools and good kids club
We enjoyed the proximity to the beach, the huge garden and the set-up of the rooms in individual houses in the local style. The rooms and especially the bathrooms need to get a good clean and small repairs should be undertaken.
The friendliness of the staff.Breakfast was very good.
peaceful atmosphere and staff hospitality, and of course the beach. Breakfast was not included in the rate which was a bit surprising and extra charge for breakfast relatively expensive!
Please write at least 15 words
beautifully maintained garden, easy access to beach, good spa, friendly staff I had booked an additional night (after previously booking 4 nights) via booking.com, however, when I checked in, the hotel had no knowledge of this extension of my stay. That was confusing since booking.com had already confirmed my reservation. The hotel eventually booked me another night, but in a more expensive room.
Nice hotel, good food, nice location...the beach was dirty and needs to be clean with a group of people every day, the hotel should really employ few full time people to do the job of cleaning the beach from all the dirt that gets whashed up on the shore!
Very relaxing, very polite staff. Rooms/bathrooms could be a bit cleaner .Not enough etertainment in the evenings.
Staff were very good and polite.
Our young girls (7 and 8 years) enjoyed the pool....as there seemed to be plenty of other kids to meet. The pathway along upper edge of the beach was great for running (exercise), while the beach itself was not. The hotel needs a facelift. It seemed a bit threadbare in places....