Holiday Inn Cleveland-S Independence

The bed was very comfortable

There was no one at the desk when I arrived. Only one person on duty at check in and I was told they went to the bathroom. The individual returned in about 5 min starting she just changed her clothes because of another event she needed to attend. Got on the phone to ask the individual when they were planning to show up because she had to leave so while checking me in. Although I reserved a double bed, non smoking room that included breakfast, the front desk person had a different room reserved (single bed) when they looked up my reservation in their system. I wasn't aware of this until I went up to the room I was initially assigned and saw it was a single room. I went back downstairs. Staff person made the correction. When I entered the room and noticed right away that bedding was wrinkled. Took pics. Went downstairs to ask the front desk staff about this. Front desk staff said they don't press their sheets/pillow cases. I and saw a food stain on draperies. Breakfast was not included in the online price although free breakfast was initially advertised as included with the room rate.

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