Hoteller i nærheden af Lufthavn: Capitan Carlos Perez

Fordele: Du kan ikke slå prisen og beliggenheden! Fremragende morgenbuffet (selv om en smule pebret) Fremragende personale opmærksomhed

Ulemper: Pool områder meget overfyldt under weekend Nogle af områderne på hotellet føles en smule forældet

Fordele: These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

Ulemper: These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

Fordele: Needs to improve upgrade the facilities

Ulemper: Needs upgrade

Fordele: Great location, excellent accommodations, wonderful staff

Ulemper: N/A

Fordele: Free parking

Ulemper: The room was embarrassingly dated

Fordele: Amazing breakfast buffet. Better than may Hyatts un surrounded cities

Ulemper: Gym. The gym is awful. Small, dark, doesn’t match the rest of the hotel.

Fordele: Breakfast was good; a very nice buffet and grill station preparing eggs to order and very pleasant service.

Ulemper: The room on arrival smelled musty; the bedspread was coffee stained (management did arrange for it's replacement upon complaint); the small refrigerator was not turned on; in an otherwise impeccable bathroom, the tiling of the shower enclosure was blacked, possibly by mold, in one corner; the pool area, and minimal garden was accessed only through what seemed a basement service entrance, or the parking lot. The water in the pool was far too warm, even taking into account that Villahermosa is always warm; it was not a refreshing dip. A very glossy lobby, but the room and amenities did not stand up to the expectation.

Fordele: Accomodations were comfortable.

Ulemper: Room was not thoroughly cleaned. Food stuff was left over from previous quest on the mini bar. Bar staff at the pool never took our order, all the waiters stayed at the bar and did not circulate among the guests to take orders.

Fordele: Cleanness and customer service

Fordele: Great value for the price paid

Ulemper: The cable didn't work. They infomed us from the beginning, but it didn't got repaired

Fordele: The restaurant was decent. The staff was very friendly and helpful. And the internet is super fast!

Ulemper: The beds were hard.

Fordele: The hotel is traveler friendly.

Ulemper: The restaurant has a short breakfast window.

Fordele: Free shuttle to airport (10-15 min away) where you decide exactly the time of transfer. Front desk was very helpful. Rooms were comfortable. Quick ride to la venta park and restaurants are also 10 mins ride away.

Ulemper: A bit on the middle of nowhere. Was ok for us as we were staying only one night.

Fordele: Breakfast and dinner were good, our waiter Fernando went above and beyond to help. Breakfast was crowded but we got a spot and could have a nice breakfast. The bellboy helped us when we arrived as well. The parking space is very safe since its underground.

Ulemper: Room was okay but the bathroom looked old and the water went out of the tub when you take a shower.

Fordele: The room is nice and has a good bathroom. There is free on site parking. Friendly personnel. The hotel is situated in the busy town center, but surprisingly quiet at night (exept for an alarm that went of both nights somewhere in the street (yes, the whole night), but this was out of control of the hotel management).

Ulemper: There is not a window that you can open expect for a small room in the bathroom.

Fordele: hot water does not work well, pillows are awfull, rooms are clean, area not so nice.

Ulemper: pillows are awfull, hot water runs out.

Fordele: Staff do a great job.

Ulemper: For some reason they required that I leave my room key at the front desk any time I leave the property. Not sure why. have stayed here before and did not have that requirement. .

Fordele: Friendly service

Ulemper: Great service and great people

Fordele: Location ,great staff

Ulemper: The bugs in the rooms and bed, very expensive meals

Ulemper: It is a bit old and run down, not very clean

Fordele: The bed was nice, and the room was big.

Ulemper: Shower had very little water pressure and you had to wait 5+ min for warm water, if any came at all. The hotel claims to be 4 stars, but in reality feels more like 3...

Fordele: Close to bus station and museum.

Ulemper: Rather expensive.

Fordele: The location was nice, near downtown and the main square and boardwalk. not need for us to take our car that often which was great. The lobby was clean and spacious which did not look from outside, so was good.

Ulemper: The staff attitude - I made my reservation online and I show her the booking.com confirmation has sent to me, also offer to send it via email, however, she was a very unapologetic and barely articulate that I needed to wait for 20 to 30min until she can see it in her system, which I know was not the proper answer, as I work in the hotel business and I know how it works from inside, however, I did not say anything but waited. Felt like she did not even saw that was late (over 6.30 pm) we were tired from driving 6hrs from palenque and the only thing she did was making us wait without even consulting with another person if she could check us in before she can see it reflected on her Front office system (after all if the confirmation sent to booking.com is literally approved by the hotel staff in reservation department - hence there is no reason to make us wait than just her lack of service and knowledge) Also, she place us in a very bad room - with double beds, even if our reservation was only with 1 bed (which I did not want t to make a big deal out of it, because we were tired, needed just to rest and continued our road trip for another 6hrs

Fordele: Central location, close to ADO bus station

Ulemper: Very noisy airconditioning, clogged sink, Wi-Fi doesn't work, most staff doesn't speak English

Fordele: Great facilities. Great value

Ulemper: One rude staff member working in the evening ruined it for the rest of them.

Fordele: I had to stay near the airport so it was handy.

Ulemper: The restaurant. It took a long time to be waited on. The selection was limited. Very impersonal.

Fordele: Very clean great location

Ulemper: Nothing

Fordele: Simple hotel

Ulemper: Quarter is quite dangerous, vent in the room (which is represented by a grid in the wall) could not be totally closed and let a strange smell enter inside.

Fordele: Safe Parking was arranged upon request. Nice and helpful stuff. City center. Good price.

Ulemper: Food in restaurant poor quality, no beer or wine was served that day. You had to run water for 15 min to get it warm. Gymnasium with no free weights.

Fordele: Clean room

Ulemper: We felt totally ripped off! Only booked this as it was a pet friendly hotel. It's not! We had to pay an extra 30% for our small dog to stay. First time since leaving home in Colorado. Had to leave the restaurant as did not allowed!

Fordele: The bed is comfortable...The staff is very nice and helpful....For example, I was finished with my business at 11:00 and checked-in at 11:15...Other hotels make you waited until 15:00.....It is safe at night and the parking is beside the hotel which is monitored by security all night....Very impressed...Oh !! the elevator is super fast...I liked it...There is a market - outdoor 5 minutes away with marvelous food...

Ulemper: Would not change a thing....

Fordele: staff very friendly, parking lot close to the hotel

Ulemper: localization and around the hotel we feel not safety

Fordele: Pet friendly, clean, comfortable bed, secure parking, very friendly staff

Ulemper: No hot water (it was a rare chilly day) and the room got very cold during the night, thin walls = noisy

Fordele: Great location in Centro, many restaurants nearby. Staff was very helpful and friendly. Room was clean and comfy.

Ulemper: Pet fee was $150 pesos

Fordele: Great staff, clean room. Very dog friendly. Nice meals from attached restaurant.

Ulemper: Shower leaked into bathroom floor. Loud AC and it stopped working.

Fordele: Staff is very helpful. I had a vehicle problem. Three staff member discussed it and told me the best solution and helped me manage the situation!!!

Fordele: From the moment we arrived, the staff went above and beyond to make sure we had everything we needed. When they learned we had to leave for the airport before breakfast start time, they insisted on packing us a ‘box breakfast” of coffee, fruit and bread to take with us and arranged for a taxi to take us to the airport. Breakfast and taxi were waiting for us when we entered the lobby in the morning. They could not have been more considerate.

Ulemper: WiFi connection is reliable only in the common areas on the main floor.

Fordele: We stayed only one night previously to our flight. The room was OK for that night. The hotel is good localted, closed to many restaurants. The staff was very friendly.

Fordele: Everything

Ulemper: No refrigerator

Fordele: Breakfast was pretty good. You could use their washing machine and dryer which was so useful for us. Room was pretty comfortable although simple. There were a few restaurants and cafes around. Good for a couple of nights.

Ulemper: Nothing special, but not disagreeable.

Fordele: My friends told me the hotel is good is just the area was very noisy (loud music) and I was flying next day good price

Ulemper: Area

Fordele: Cleanliness

Ulemper: I expect to serve more variety of choice. I didn't see security at entrance area. My noise in corridor and outside building during the night.

Fordele: Clean and comfortable.

Ulemper: The hotel is offering free airport shuttle but when i asked for it during the check-in, i have been told not available. This was one of the reasons why i had booked the hotel.

Fordele: Everything.

Ulemper: I can answer that question because I like everything on this place.

Fordele: The location was great, nice breakfast, friendly staff.

Ulemper: The room was small, you could always hear the noise from the laundry room.

Fordele: The location of the property was great. The staff was very friendly and accommodating.

Ulemper: The bed was too firm for my liking. I woke up stiff some mornings. The noise from the eateries below was audible in the mornings.

Fordele: Cleanliness and very very comfortable bed.

Ulemper: They do not have a restaurant and the only option is ordering a take away for dinner.

Fordele: A good price and a good location. Staff very friendly and helpful.

Ulemper: This hotel is faded and old. It needs a serious update to its rooms & definitely needs to invest in new pillows.

Fordele: Everything, it's ubicated in a great zone and the room was clean

Ulemper: The t.v was very old

Fordele: Staff is nice and price is ok.

Ulemper: It is a bit old.

Fordele: The staff is very friendly. Good value.

Ulemper: Old hotel. Dated. Could use some TLC. Parking is across the street on the back of hotel. Felt a bit uncomfortable leaving my car there.

Fordele: Very comfortable. The room was private. The location is great, there are several places to visit on a wlaking distance.

Ulemper: a place to get fresh water to drink.

Fordele: Great location, relatively cheap, the pool was nice to pop feet in after a hot day walking! Aircon worked well and the tv had a full range of channels.

Ulemper: It's very shabby overall. The towels had holes in them or were frayed all around the ages. The bedsheets were probably clean but stained over the years and the pillows were greasy. The furniture is ancient and the sink was barely attached to the wall, and the floor lino was full of holes. The wifi didnt reach our room, but the church bells rang 35 times at 6.30am, again at 6.35, again at 8am (both mornings) - but not during the day. The cleaner tried to come into our room twice while we were still in bed, starting at 9am - everything here seems to start with the dawn- and we were awake from early on with the noises of people wandering around, rooms being cleaned, etc. A nice enough place but needs updating!

Fordele: NO COMMENTS

Ulemper: PARKING IS NOT GOOD, OLD HOTEL, IT CAN BE MODERNISED

Fordele: I had some issues with my visa. My girlfriend was left on her own and the staff went above and beyond to help her stay in contact with me. The room was quite big , location is 10 min walk to parque La Venta. Unfortunately never made it to the pool.

Fordele: We stayed one night. The hotel is perfectly located to visit the park La Venta (500 m). The room is spacious. There is a swimming pool on the roof terrace but we didn’t use it because of lack of time.

Ulemper: The towels and bed lines were clean and ironed, but had some spots, which does not look quite nice.

Fordele: Spacious room

Ulemper: Location a little out of the way.

Fordele: clean, large room.

Ulemper: the location

Fordele: Very friendly people. Bed good Shower perfect

Ulemper: No electric point next to bed.

Fordele: Great location, easy to get to everything

Ulemper: Værelserne lugter badeværelse

Fordele: Pleasant, open rooms, comfortable beds.

Ulemper: The AC just blew constant cold air and didn't moderate it at all. When we requested a fix, the staff just turned it on and said it needed to run awhile (this was after it blew COLD air all night!) Food from room service was left out in the hallway overnight and into the next morning.

Fordele: Good pool

Ulemper: Spa not available in the hotel

Fordele: Ver y bad!!! Nothing

Ulemper: Location

Fordele: The location is perfect for bus line tourist. The property is literally two blocks from the ADO Bus Terminal. Great rooms, great breakfast, and wonderful staff.

Ulemper: I am in a motorized scooter/wheelchair, the elevator could not accommodate the size of it. they were nice enough to charge it downstairs, but i had to use my walker to reach my room.

Fordele: Spacious hotel; good breakfast; pool

Ulemper: Poor WiFi. A lot of small irritations - which the hotel seemed to find difficult to resolve.

Fordele: Súper friendly and helpful staff and interesting location. Comfortable beds.

Ulemper: Everything was just fine- not super special but a very nice and comfortable stay. Good value.